Likelihood to Recommend It was extremely useful in identifying places in our product where things weren't functioning, or where it looked like action was available to the end user but in reality, it was not and therefore caused lots of confusion. It doesn't help as much in other scenarios to see what catches a user's Eye or where they go if they leave our application as well as an actual in-person interview would help with eye-tracking software.
Read full review LeadLander is great for sales reps who are looking for additional insights when attempting to get the right message to the right audience at the right time via the right medium. Nevertheless, the tool is basically fairly simplistic in terms of what you get. Data is delivered via email and can be tailored in terms of frequency and territory, but the overall information presented is fairly simple. The links to websites visited and accompanying information pertaining to frequency and duration are incredibly helpful. Nevertheless, if you have a lot of users visiting sites that utilize a free version of your tool, care is required to ensure that your messaging is not falling on deaf ears. Overall, the tool is very useful for accomplishing awareness of baseline insights pertaining to prospective clientele visiting your company's website in order to craft more meaningful messaging.
Read full review Pros Tracks users' online experiences from start to finish. Makes it easy to share a customer's experiences with the rest of my team. Allows me to use different methods to find evidence of a customer's experience. Shows page insights via segmentation that help me know where to improve my site. Tracks error clicks and dead clicks for quick insights into site improvements. Integrates with HelpScout for easy access to customer problem-solving. Read full review Leadlander has an excellent database of IP addresses. Often the address is registered to some unknown cable company but leadlander seems to identify them. Leadlander is well designed and intuitive to use. Leadlander captures page data and referral that we wouldn't otherwise have. Read full review Cons The ramp-up time to learn the entire product can take a little while. There are just so many absolutely wonderful tools and different ways to look at the same type of information that it can take a new user a few weeks to understand and then more time to master. However, FullStory has a ton of training resources to help with that! A lot of my own teammates have taught themselves FullStory through those training resources. The UX of the product is totally wonderful, but there are tiny things that make getting to certain parts of the product slightly more challenging (like clicking into a modal in a modal). Sometimes buttons or links are placed out of my field of view, but those are minor things I notice because I work in UX. Read full review Be able to see the people in addition to the accounts. Integrate with our tech stack (it may but it's not a feature I am currently aware of). Better matching of IP addresses. Daniel McHugh Market Manager: Strategic Partners & Performance Based Partnerships
Read full review Likelihood to Renew It's been a phenomenal tool for us; every department that uses it has found something new and unexpected that it can do that they're really excited about. Even if we *only* used it for bug triage, it would be worth our time and money. The fact that we can use it for so many other things as well--gauging how customers interact and use our site, identifying UI problems, etc.--is above and beyond
Read full review Currently, we have not went out to look for another tool because we are happy with LeadLanders' performance. If we were to be approached by any of their competitors, we would look to investigate the difference and similarities between the tools. In the past, we used a tool that provided images and steps taken to show the route a prospect takes and I found that to be very interesting.
Read full review Usability Because everything seems to be easy to find and it doesn't take long at all to learn how to use the product
Read full review Reliability and Availability We've never had issues with availability
Read full review Performance It seems the performance is really good and always loads quickly
Read full review Support Rating They have been overall pretty responsive and proactive. The tool is pretty straightforward to use. Most of the questions we have had to work with them on our how to use new features or adjust our integration to ensure we are gathering all the data from all of our tools.
Read full review Implementation Rating To successfully implement FullStory, it is important to plan your implementation carefully by defining your goals and user segments. You should also use tags and filters to analyze your user data, train your team to use FullStory effectively, and use FullStory in conjunction with other analytics tools to get a more complete picture of your user's behavior. By following these tips, you can gain valuable insights into your users' behavior and experiences, and use this information to improve your website or application.
Read full review Alternatives Considered Smartlook is software that records users on a website
and mobile app. Finding useful information within thousands of recordings is
made quick and easy with features that help you accomplish this. I have chosen FullStory because it is easier to use and has more advanced features compared to
Smartlook .
Read full review ActOn also provides website analytics, however if we have a contact in our CRM - it will tell us each morning if that specific contact visited our website rather than just a company name. It is interesting to note that both ActOn and Leadlander often have different results and companies. I'm not sure why there is a discrepancy, however overall, both tools are fairly comparable.
Read full review Scalability Full story was easy to scale with the growth of our teams and organisation
Read full review Return on Investment Triage for front end bugs - FullStory can sometimes help you spot a bug in action much more quickly than trying to recreate it on your own Observing customers use new features and understanding why a new feature may be performing better or worse than expected Read full review Our Demand Generation team primarily uses this tool and has been wildly successful! Their entire office area is covered in wins, including amounts. One of the larger deals found on LeadLander was 4.2 million. A current opportunity is set at 2.5 million. I think the ROI speaks for itself with those deals. Read full review ScreenShots