TrustRadius: an HG Insights company

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Gather

    Score8.6 out of 10
    N/AGather is a web-based video call platform, building virtual spaces for people to live and interact more effectively online. They combine video-calling with a 2D map, letting you walk around and talk to the other people right next to you. Their creation tools allow you to make custom, interactive spaces.

    $0

    per month

    Grasshopper

    Score6.1 out of 10
    N/AGrasshopper is an IP telephony business communication solution that provides companies with a toll-free or local phone number. It has both desktop and mobile applications and includes features such as custom greeting recording, call forwarding, call transfer, call reporting, and voicemail.

    $18

    per month for a single user

    Skype (discontinued)

    Score7.1 out of 10
    N/ASkype (the personal edition or Skype free) was a web meeting, video conferencing, and VoIP software, now superseded by Microsoft Teams' free edition and unsupported from May 2025.

    $2.99

    per month

    Pricing
    GatherGrasshopperSkype (discontinued)
    Editions & Modules
    No answers on this topic
    True Solo
    $18
    per month for a single user
    Solo Plus
    $32
    per month
    Small Business
    $70
    per month
    United States Subscription
    $2.99
    per month
    North America Subscription
    $6.99
    per month
    India Subscription
    $7.99
    per month
    Offerings
    Pricing Offerings
    GatherGrasshopperSkype (discontinued)
    Free Trial
    YesYesNo
    Free/Freemium Version
    YesNoNo
    Premium Consulting/Integration Services
    NoNoNo
    Entry-level Setup FeeNo setup feeNo setup feeNo setup fee
    Additional Details—20% discount available for annual pricing.—
    More Pricing Information
    Community Pulse
    GatherGrasshopperSkype (discontinued)
    Considered Multiple Products
    Gather Presence Inc.
    Chose Gather
    - Free tier option
    - Although all meet applications share the same functionalities, I can use gather quickly and easily. Only from a browser tab and anyone with that link can access my space.
    - If security is required, you can count on blocking spaces so that unauthorized people …
    Incentivized
    GoTo formerly LogMeIn
    Chose Grasshopper
    For some small businesses that want a virtual phone number, Skype might also be an option. We use Skype as well, but it is not a replacement for the features of Grasshopper. Skype can give you a virtual number, but it won't provide extensions, caller directory, complex …
    Incentivized
    Chose Grasshopper
    Grasshopper is way easier to use and has a more polished product.
    Incentivized
    Chose Grasshopper
    We have not considered any other services.
    Incentivized
    Chose Grasshopper
    I have not used any other phone services like Grasshopper. I know that there is another option out there called Ruby, which is more like a virtual receptionist but since I did not try it out I cannot compare the two. When I started my company I found the services that …
    Incentivized
    Discontinued Products
    Chose Skype (discontinued)
    We use Skype in combination with Grasshopper. While Grasshopper acts as a routing toll free number with extensions, if we are making calls directly, we do it through Skype.

    Skype's desktop and mobile apps are easier to use, and provide unlimited local calls at a flat, …
    Incentivized
    Key User Insights
    Would buy again
    No answers on this topic
    100%
    Would buy again
    46 Answers
    86%
    Would buy again
    85 Answers
    Delivers good value for the price
    No answers on this topic
    98%
    Delivers good value for the price
    45 Answers
    93%
    Delivers good value for the price
    80 Answers
    Happy with the feature set
    No answers on this topic
    93%
    Happy with the feature set
    43 Answers
    85%
    Happy with the feature set
    84 Answers
    Lived up to sales and marketing promises
    No answers on this topic
    100%
    Lived up to sales and marketing promises
    42 Answers
    84%
    Lived up to sales and marketing promises
    53 Answers
    Implementation went as expected
    No answers on this topic
    100%
    Implementation went as expected
    46 Answers
    96%
    Implementation went as expected
    70 Answers
    Features
    GatherGrasshopperSkype (discontinued)
    Cloud PBX
    Comparison of Cloud PBX features of Gather Town and Grasshopper and Skype (discontinued)
    Feature
    Gather Town
    -
    Ratings
    Grasshopper
    9.7
    46 Ratings
    20% above category average
    Skype (discontinued)
    -
    Ratings
    Hosted PBX00 Ratings9.423 Ratings00 Ratings
    Multi-level Interactive Voice Response (IVR)00 Ratings10.024 Ratings00 Ratings
    User templates00 Ratings10.019 Ratings00 Ratings
    Call reports00 Ratings9.433 Ratings00 Ratings
    Directory of employee names00 Ratings9.434 Ratings00 Ratings
    Call Management
    Comparison of Call Management features of Gather Town and Grasshopper and Skype (discontinued)
    Feature
    Gather Town
    -
    Ratings
    Grasshopper
    9.6
    51 Ratings
    15% above category average
    Skype (discontinued)
    -
    Ratings
    Answering rules00 Ratings9.247 Ratings00 Ratings
    Call recording00 Ratings9.622 Ratings00 Ratings
    Call park00 Ratings9.812 Ratings00 Ratings
    Call screening00 Ratings10.036 Ratings00 Ratings
    Message alerts00 Ratings9.243 Ratings00 Ratings
    VoIP system collaboration
    Comparison of VoIP system collaboration features of Gather Town and Grasshopper and Skype (discontinued)
    Feature
    Gather Town
    -
    Ratings
    Grasshopper
    7.9
    12 Ratings
    0% below category average
    Skype (discontinued)
    6.5
    4 Ratings
    12% below category average
    Video conferencing00 Ratings7.93 Ratings5.64 Ratings
    Audio conferencing00 Ratings7.77 Ratings6.54 Ratings
    Video screen sharing00 Ratings8.23 Ratings6.14 Ratings
    Instant messaging00 Ratings8.09 Ratings7.94 Ratings
    Mobile apps
    Comparison of Mobile apps features of Gather Town and Grasshopper and Skype (discontinued)
    Feature
    Gather Town
    -
    Ratings
    Grasshopper
    8.9
    48 Ratings
    12% above category average
    Skype (discontinued)
    -
    Ratings
    Mobile app for iOS00 Ratings8.935 Ratings00 Ratings
    Mobile app for Android00 Ratings8.929 Ratings00 Ratings
    Performance & Compatibility of Online Events Software
    Comparison of Performance & Compatibility of Online Events Software features of Gather Town and Grasshopper and Skype (discontinued)
    Feature
    Gather Town
    -
    Ratings
    Grasshopper
    -
    Ratings
    Skype (discontinued)
    6.2
    138 Ratings
    24% below category average
    High quality audio00 Ratings00 Ratings6.5135 Ratings
    High quality video00 Ratings00 Ratings7.2133 Ratings
    Low bandwidth requirements00 Ratings00 Ratings5.5130 Ratings
    Mobile support00 Ratings00 Ratings5.5118 Ratings
    Screen Sharing
    Comparison of Screen Sharing features of Gather Town and Grasshopper and Skype (discontinued)
    Feature
    Gather Town
    -
    Ratings
    Grasshopper
    -
    Ratings
    Skype (discontinued)
    6.2
    119 Ratings
    25% below category average
    Desktop sharing00 Ratings00 Ratings5.5118 Ratings
    Whiteboards00 Ratings00 Ratings6.860 Ratings
    Online Meetings / Events
    Comparison of Online Meetings / Events features of Gather Town and Grasshopper and Skype (discontinued)
    Feature
    Gather Town
    -
    Ratings
    Grasshopper
    -
    Ratings
    Skype (discontinued)
    6.0
    118 Ratings
    31% below category average
    Calendar integration00 Ratings00 Ratings6.185 Ratings
    Meeting initiation00 Ratings00 Ratings6.3106 Ratings
    Integrates with social media00 Ratings00 Ratings4.465 Ratings
    Record meetings / events00 Ratings00 Ratings7.077 Ratings
    Slideshows00 Ratings00 Ratings6.268 Ratings
    Online Events Collaboration
    Comparison of Online Events Collaboration features of Gather Town and Grasshopper and Skype (discontinued)
    Feature
    Gather Town
    -
    Ratings
    Grasshopper
    -
    Ratings
    Skype (discontinued)
    5.3
    111 Ratings
    42% below category average
    Live chat00 Ratings00 Ratings5.4110 Ratings
    Audience polling00 Ratings00 Ratings5.364 Ratings
    Q&A00 Ratings00 Ratings5.362 Ratings
    Online Events Security
    Comparison of Online Events Security features of Gather Town and Grasshopper and Skype (discontinued)
    Feature
    Gather Town
    -
    Ratings
    Grasshopper
    -
    Ratings
    Skype (discontinued)
    7.4
    101 Ratings
    9% below category average
    User authentication00 Ratings00 Ratings8.988 Ratings
    Participant roles & permissions00 Ratings00 Ratings7.183 Ratings
    Confidential attendee list00 Ratings00 Ratings6.260 Ratings
    Best Alternatives
    GatherGrasshopperSkype (discontinued)
    Small Businesses
    No answers on this topic
    CallFire
    Score9.7 out of 10
    ClickMeeting
    Score9.5 out of 10
    Medium-sized Companies
    No answers on this topic
    Fuze
    Score8.2 out of 10
    JioMeet
    Score9.8 out of 10
    Enterprises
    No answers on this topic
    Cisco Unified Communications Manager (Call Manager)
    Score8.3 out of 10
    Webex Meetings
    Score8.7 out of 10
    All AlternativesView all alternativesView all alternativesView all alternatives
    User Ratings
    GatherGrasshopperSkype (discontinued)
    Likelihood to Recommend
    8.3
    (4 ratings)
    7.8
    (56 ratings)
    9.3
    (140 ratings)
    Likelihood to Renew
    -
    (0 ratings)
    -
    (0 ratings)
    10.0
    (5 ratings)
    Usability
    7.7
    (3 ratings)
    6.0
    (1 ratings)
    6.0
    (4 ratings)
    Availability
    -
    (0 ratings)
    -
    (0 ratings)
    10.0
    (1 ratings)
    Performance
    -
    (0 ratings)
    -
    (0 ratings)
    10.0
    (1 ratings)
    Support Rating
    -
    (0 ratings)
    9.0
    (42 ratings)
    10.0
    (42 ratings)
    Implementation Rating
    -
    (0 ratings)
    -
    (0 ratings)
    10.0
    (3 ratings)
    Configurability
    -
    (0 ratings)
    -
    (0 ratings)
    10.0
    (1 ratings)
    Contract Terms and Pricing Model
    -
    (0 ratings)
    -
    (0 ratings)
    10.0
    (1 ratings)
    Ease of integration
    -
    (0 ratings)
    -
    (0 ratings)
    10.0
    (1 ratings)
    Product Scalability
    -
    (0 ratings)
    -
    (0 ratings)
    10.0
    (1 ratings)
    Professional Services
    -
    (0 ratings)
    -
    (0 ratings)
    10.0
    (1 ratings)
    Vendor post-sale
    -
    (0 ratings)
    -
    (0 ratings)
    10.0
    (1 ratings)
    Vendor pre-sale
    -
    (0 ratings)
    -
    (0 ratings)
    10.0
    (1 ratings)
    User Testimonials
    GatherGrasshopperSkype (discontinued)
    Likelihood to Recommend
    Gather Presence Inc.
    Gather is best used as a company hub and a place to get a sense of fellow staff members' activity. It lets staff express themselves with their own space. It's also great for impromptu or quick meetings. Gather does not replace more serious meeting tools like Zoom or Google Meet. It's had a difficult transition to its version 2 with missing features, but they are working on it and improving quickly. Some staff may not enjoy the video game look or having to show up in the app.
    Incentivized
    Read full review
    GoTo formerly LogMeIn
    Grasshopper is well suited for basic needs of texting in and out as well as calling out if you would like to avoid using your personal line. It also eliminates the need to have a dedicated land land in your office or business. You can obtain a vanity number and forward calls through grasshopper.
    Incentivized
    Read full review
    Discontinued Products
    Having interacted with a new replacement tool, Microsoft Teams, it is challenging to recommend Skype, as it lacks some essential features, such as being less equipped with the latest updates, and it is not platform-independent, causing issues on PCs and phones, as well as during calls that might hinder work.
    Incentivized
    Read full review
    Pros
    Gather Presence Inc.
    • alert for messages
    • Being able to have several spaces for communication for free
    • constant updates
    Incentivized
    Read full review
    GoTo formerly LogMeIn
    • I like that there are differing voicemails for each extension, to keep up with the image of calling a separate line.
    • I love the voicemail text emails. I believe we pay a little extra, but worth every penny for those urgent calls while I am in a meeting.
    • The cost is very reasonable for the value added to our company.
    Incentivized
    Read full review
    Discontinued Products
    • The instant chat function is great. Very straightforward, easy to use, easy to learn, no technical issues.
    • Video calls are pretty easy also, user friendly and a mostly stable connection with no issues.
    • Voice calls are easy also, eliminates the need for an external landline or the need to use your cell phone. Clear connections, not really any dropped calls.
    Incentivized
    Read full review
    Cons
    Gather Presence Inc.
    • Some people have trouble finding the controls the first time
    • I use Gather Town during my training sessions with Zoom. A direct link to Gather Town woiuld be nice,
    • Being able to integrate Gather Town IN zoom would be amazing.
    • When people interact in a small group, a larger icone with their face would be nice
    Incentivized
    Read full review
    GoTo formerly LogMeIn
    • It would be nice to have the ability to transfer some calls to another Grasshopper IVR, for those customers who mistakenly dial the wrong number (we have two incoming numbers, one for corporate and one for sales).
    • Likewise, it would be nice to have the ability to forward to a toll-free number, which would have allowed us to work around the inability to transfer between IVRs (see above).
    • Lastly, it would be great to have an 'emergency' switch setting (default off but could be toggled on) that would let us override all IVR settings and transfer all incoming calls elsewhere (either to a direct dial or toll free number) for those rare times when we cannot take any calls (such as a weather emergency OR the one time each year we take all of our staff on a retreat) - that would allow us to send all calls to a backup answering service rather than just voicemail.
    Incentivized
    Read full review
    Discontinued Products
    • Skype is a RESOURCE hog. People who have limited bandwidth will have poor call quality.
    • It is hard to figure out how to use emojis and upload images in the chat.
    • The background images do not fool anybody....it is clearly not your real background.
    Incentivized
    Read full review
    Likelihood to Renew
    Gather Presence Inc.
    No answers on this topic
    GoTo formerly LogMeIn
    No answers on this topic
    Discontinued Products
    I have given this rating as this need to give more than that as it's very helpful for us and makes our work more efficient and fast.
    Read full review
    Usability
    Gather Presence Inc.
    Overall, it's great to use. There is a slight learning curve for staff who are unfamiliar with video game mechanics (Moving around a virtual world, managing their view), but most learned very quickly. Meetings generally just work and are quick to connect; however, video quality is often lower than in other conferencing apps.
    Incentivized
    Read full review
    GoTo formerly LogMeIn
    The admin functions are kind of confusing in the old interface which was my most recent experience on the admin side.
    Incentivized
    Read full review
    Discontinued Products
    Skype is not as good as Facetime in terms of ease to glance at it and figure out how it works. I think that's a result of Skype trying to be too many things at once. A lot of the menu and UI could be streamlined, and I would jettison some of the additional functions that have been tacked on over the years to simplify. That being said, while some options are slightly hard to find, they all work flawlessly once found.
    Incentivized
    Read full review
    Support Rating
    Gather Presence Inc.
    No answers on this topic
    GoTo formerly LogMeIn
    When I was setting up my account I contacted support a couple of times. They were also very professional, personable, and helpful. Their response is prompt and thorough. I'm confident I can get any question answered as well as help with any issue I might have. That's pretty important to me.
    Incentivized
    Read full review
    Discontinued Products
    I am not aware of the current support level for Skype for business, as I have never used even though I have the product. However, the support for Skype's personal paid users is not where it could be. Users who pay for Skype features do not have a clear path to reach out to support. So, rating 6, can be better as soon as I need to use Skype for business support and get a good experience. I will say that I will renew Skype for Business subscription, which is a significant inconsistency on my end. The explanation is that Skype for Business comes bundled with Office for Business, with no additional cost, so why not.
    Incentivized
    Read full review
    Implementation Rating
    Gather Presence Inc.
    No answers on this topic
    GoTo formerly LogMeIn
    No answers on this topic
    Discontinued Products
    It can be used on the phone via mobile application as well as on the desktop by logging in to the website. Easily installed and ready to use.
    Incentivized
    Read full review
    Alternatives Considered
    Gather Presence Inc.
    Pretty easy to use. This is the ONE criterion I go by when ai try a new app. Some participants had some problems using the app in the first few minutes but after this, they really enjoyed the tool. Compared with the other interactive app I used, the learning curve was very short. So overall, Gather Town is one of the app I got back to.
    Incentivized
    Read full review
    GoTo formerly LogMeIn
    I have not used any other phone services like Grasshopper. I know that there is another option out there called Ruby, which is more like a virtual receptionist but since I did not try it out I cannot compare the two. When I started my company I found the services that Grasshopper offers to be perfect. It still works for us and we have no need to change to anything else right now.
    Incentivized
    Read full review
    Discontinued Products
    We use Skype in combination with Grasshopper. While Grasshopper acts as a routing toll free number with extensions, if we are making calls directly, we do it through Skype. Skype's desktop and mobile apps are easier to use, and provide unlimited local calls at a flat, affordable rate. Allowing our team to use their existing mobile or desktop devices without additional hardware for business office phone calls is important, and Skype makes that possible
    Incentivized
    Read full review
    Professional Services
    Gather Presence Inc.
    No answers on this topic
    GoTo formerly LogMeIn
    No answers on this topic
    Discontinued Products
    The service provided is up to date, as discussed before buying.
    Read full review
    Return on Investment
    Gather Presence Inc.
    • Considerable money savings since it has a free tier option
    • When required, a space for more than 100 people is contracted and we can canceled immediately.
    • social events have been carried out virtually thanks to this tool
    Incentivized
    Read full review
    GoTo formerly LogMeIn
    • It's allowed us to keep cost down. Other phone systems can seriously get outrageous in implementation and monthly fees!
    • It's allowed our team the confidence to work in locations outside of the office and still be seen as professionals.
    • It's decreased the amount of time spent on unwanted sales calls via the call screening application.
    Incentivized
    Read full review
    Discontinued Products
    • Skype made keeping in touch with an advisor in Mexico very easy. The initiative there resulted in 5 new partnerships.
    • Skype has helped me with account management for at least 3 customers in LATAM--usually it's a fast way to answer a question about a support renewal.
    • For about 9 months Skype helped me stay in touch with a colleague in Prague. We would meet once a week to go over sales activities.
    Incentivized
    Read full review
    ScreenShots