Likelihood to Recommend
GetAccept has shown great progress in the digital electronic signature market, we have had almost no problems since adopting it, although at some point we thought about stopping using the GetAccept server. It is very practical for both the client and the advisor using it. It has a very intuitive interface and the management is amazing.
Senior Manager, HR Planning & Talent Management
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Cross functionally this product is great and the reminders/ email notifications are super helpful. Also signers who are not familiar with Dropbox sign have no problem using the tool. I find it super user friendly. I have found its a little harder to use when a signer has an agent (not a party signing the doc) and the agent wants to review prior to the person signing.
Read full review Pros The ability to forward agreements along with a video of me describing the agreements. It makes it more personalized and it's always well received by the recipient. You can track in real time when a document has been viewed and for how long. You can always reference the history of each client agreement. Easy access. Read full review Allows customization for each client. Gives us all the room we need to create a thorough contract. Allows us to save each executed contract as a PDF. Looks like a pricey, professionally drawn-up contract. The ability to send a new customer a professional-looking contract like this makes us look "bigger" than we are. Read full review Cons The graphical interface needs some improvements, especially on the mobile version, to speed up the various operations. Some operations are not fully automated. For example, there are no templates available to create a contract proposal. GetAccept does not allow you to gradually monitor the changes made by customers. Read full review It would be nice to be able to build a template for just the location of the signature boxes that would allow me to upload a document, and the boxes could be basically replaced. I have the exact same doc for each of my clients, but there are small changes here and there, and I have to fill in their personal info through another program, so it would be nice to be able to do a template this way instead of just tying a template to one document. Read full review Likelihood to Renew
Because this product has been affordable which is so important for a non profit however it is also of good quality so its not like you get a cheap version of this you get a quality product at an affordable price and that is so important for a non profit
Read full review Usability
I think it's a good product.
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It works well for it's intended use, I feel like some of the features can improve a bit and it's recently received a bit of a face lift but over all it's been a really easy tool to utilize and implement and we've used it since we've opened.
Read full review Reliability and Availability
A quick link to the system. Fast!
Read full review Performance
Smooth process in a few screens. Very easy to use! Fast!
Read full review Support Rating
The Customer Support team was responsive. I typically submitted questions while I was using the app and via the web. The FAQ support base was alright. I cannot recall a time when I used that as opposed to connecting with a rep. I believe all communication was via email. Dalius was great at soliciting feedback. I particularly valued him offering support for best practices as it related to more strategic ways to use GetAccept.
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Support is limited to email only (for our subscription level), which
might be OK for a e-signing platform if support was relatively rapid. This is not the case with HelloSign. Since the issues first arose a week ago, we have made no discernible progress in solving the problem. No matter how quickly I respond to a follow-up email, we receive only 1 email a day from the support. The other issue, which is a true edge case situation, is their insistence on receiving email from the same email account as the HelloSign registration. We changed our organizational email recently, and I was still logging into HS using our old email address. This became a hard stop on further support, which doesn't make sense on a practical level. Why would someone write in for support with specific issues if they weren't a customer? And if they did, wouldn't that be a miniscule proportion of the support requests? So if you adopt a policy that stops providing support to anyone who isn't verified, regardless of the situation, isn't that using a blunt instrument to solve a very rare issue? Reflects the overall organizational values, in my opinion, which is not to value the small customer. Read full review Implementation Rating
N/a - the implementation process was seamless due to the ease of the software
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Ease of use is very user-friendly in order to work on any task. It has the maximum features as compared to its competitors which are a quite useful and enhanced program that enables in order to do the CRM easy. Also, it provides particular support to the problems which we faced and resolve them asap.
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Dropbox Sign seems a little more intuitive and user-friendly than
also has a limit to the number of documents that you can send for signature over a period of time. Dropbox Sign integrates with just as many applications and software as
does. I also think the amount of templates that they give you to use is more than adequate for most business applications and more than other services seem to give you.
Read full review Contract Terms and Pricing Model
The appropriate price for the system.
Read full review Scalability
Not needed for my agency, but changes are it would be good.
Read full review Return on Investment Being able to engage prospects who have not signed the contract as quickly as you would have liked them is a huge plus. Being able to see how long the prospect has viewed certain parts of a proposal or contract is a massive added on value. Read full review It's cheaper than other esign platforms. This has a positive impact on ROI since we can send out a decent number of easy forms and documents out for signing. The amount of documents we send is unlimited. I think it's overall affordable. I believe a large number of our teams use hellosign as a result since its the most cost effective option. Read full review ScreenShots