What users are saying about
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441 Ratings
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Top Rated
1917 Ratings

Google Hangouts (Classic)

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441 Ratings
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Score 8.3 out of 100

Skype for Business

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Top Rated
1917 Ratings
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Score 7.8 out of 100

Likelihood to Recommend

Google Hangouts (Classic)

Hangouts is a great free option for video conferencing and chat on a budget. That's what makes it so attractive for my volunteer work with the International Institute of Business Analysis (IIBA). I'm not getting charged for anything except for storage, which is really cost-effective. You won't find a better, cost-effective tool than Hangouts. However, it just doesn't have that professional feel that makes me want to bring it to my organization to promote as a solution. Webex pretty much rules that space. But it's really hard to beat otherwise. I think it depends on exactly what you're using it for.
Richard Crane | TrustRadius Reviewer

Skype for Business

You may be wondering why to choose Skype for Business and pay for Skype when there is also a free option. The free Skype doesn't come with features that would be helpful to a big group as it only has the capability to connect less than 25 participants in any one meeting. If you have a large group of employees that need to meet, Skype for Business is definitely worth the upgrade.
Sarah Bandy | TrustRadius Reviewer

Feature Rating Comparison

Cloud PBX

Google Hangouts (Classic)
7.9
Skype for Business
Hosted PBX
Google Hangouts (Classic)
7.5
Skype for Business
Multi-level Interactive Voice Response (IVR)
Google Hangouts (Classic)
8.3
Skype for Business
User templates
Google Hangouts (Classic)
7.5
Skype for Business
Call reports
Google Hangouts (Classic)
7.6
Skype for Business
Directory of employee names
Google Hangouts (Classic)
8.4
Skype for Business

Call Management

Google Hangouts (Classic)
7.7
Skype for Business
Answering rules
Google Hangouts (Classic)
7.8
Skype for Business
Call recording
Google Hangouts (Classic)
7.8
Skype for Business
Call park
Google Hangouts (Classic)
6.6
Skype for Business
Call screening
Google Hangouts (Classic)
8.1
Skype for Business
Message alerts
Google Hangouts (Classic)
8.1
Skype for Business

VoIP system collaboration

Google Hangouts (Classic)
8.9
Skype for Business
Video conferencing
Google Hangouts (Classic)
9.0
Skype for Business
Audio conferencing
Google Hangouts (Classic)
8.9
Skype for Business
Video screen sharing
Google Hangouts (Classic)
8.6
Skype for Business
Instant messaging
Google Hangouts (Classic)
9.1
Skype for Business

Mobile apps

Google Hangouts (Classic)
9.2
Skype for Business
Mobile app for iOS
Google Hangouts (Classic)
9.2
Skype for Business
Mobile app for Android
Google Hangouts (Classic)
9.2
Skype for Business

Performance & Compatibility of Online Events Software

Google Hangouts (Classic)
Skype for Business
7.6
High quality audio
Google Hangouts (Classic)
Skype for Business
8.2
High quality video
Google Hangouts (Classic)
Skype for Business
8.0
Low bandwidth requirements
Google Hangouts (Classic)
Skype for Business
6.7
Mobile support
Google Hangouts (Classic)
Skype for Business
7.4

Screen Sharing

Google Hangouts (Classic)
Skype for Business
8.0
Desktop sharing
Google Hangouts (Classic)
Skype for Business
8.3
Whiteboards
Google Hangouts (Classic)
Skype for Business
7.8

Online Meetings / Events

Google Hangouts (Classic)
Skype for Business
8.2
Calendar integration
Google Hangouts (Classic)
Skype for Business
8.8
Meeting initiation
Google Hangouts (Classic)
Skype for Business
8.4
Integrates with social media
Google Hangouts (Classic)
Skype for Business
7.4
Record meetings / events
Google Hangouts (Classic)
Skype for Business
8.0
Slideshows
Google Hangouts (Classic)
Skype for Business
8.5

Online Events Collaboration

Google Hangouts (Classic)
Skype for Business
8.1
Live chat
Google Hangouts (Classic)
Skype for Business
8.5
Audience polling
Google Hangouts (Classic)
Skype for Business
8.0
Q&A
Google Hangouts (Classic)
Skype for Business
7.9

Online Events Security

Google Hangouts (Classic)
Skype for Business
8.1
User authentication
Google Hangouts (Classic)
Skype for Business
8.3
Participant roles & permissions
Google Hangouts (Classic)
Skype for Business
7.9
Confidential attendee list
Google Hangouts (Classic)
Skype for Business
8.2

Pros

Google Hangouts (Classic)

  • One tool, many uses: chat, audio call, video call, interact with Meet or any other Google tool, perfectly integrated.
  • One tool, any platform.
  • Cell phone? No problem.
  • Tablet? No problem.
  • PC? No problem.
  • No matter what OS you're using, you can Hangout.
  • One tool, many people to connect: almost everybody I know has a Google account, or even the other way around, I think I don´t know anybody without a Google account, so they're all a potential Hangouts contacts.
Anonymous | TrustRadius Reviewer

Skype for Business

  • It offers work tools that manage to maintain a stable connection and quality in each individual and group call.
  • Allows sharing the computer screen for excellent communication.
  • It is a tool that adapts to the current business dynamics that requires it to be efficient in communication through rapid and assertive communication with clients or interested parties.
  • Video calls for the organization of work meetings have become a common experience in smart organizations because they understand that in order to adapt to a constantly changing world they must use more effective work tools.
  • You can make individual and group video calls, send images, emoticons, text messages, voice messages, share files, share the screen in two or group with other communication tools.
Exson Meza | TrustRadius Reviewer

Cons

Google Hangouts (Classic)

  • With many people on a Hangout on a mobile screen I felt that things were harder to track and manage. If people are thoughtful it is easier.
  • I found it difficult to track the chat and the video at the same time. If people were typing into the chat window it wasn't obvious what that conversation was while a Hangout was occurring.
  • Google Meet has taken over some of the space the Hangouts previously has done for us. If you are looking at alternatives it does have some similar features and is a robust product.
Anonymous | TrustRadius Reviewer

Skype for Business

  • Having multiple Chats/Conversations open, make Skype unresponsive from time to time. Sometimes it has tendencies of crashing even on high-end machines.
  • Grouping chats - Works well, however, there is no option to group appointed meeting conversation with other regular conversations/chats that were not initiated by calendar event.
  • Should be able to have some themes to choose from. Microsoft is going for a dark theme in Windows insider program. Personal Skype already has it why wouldn't Skype for business have it? It is pleasant to the eye, at least in my opinion and for my eyes.
Stefan Trbojevic | TrustRadius Reviewer

Likelihood to Renew

Google Hangouts (Classic)

No score
No answers yet
No answers on this topic

Skype for Business

Skype for Business 8.9
Based on 6 answers
I honestly feel that with most people using iPhone nowadays, it's easy to just call or use FaceTime if you need to be in touch with a client. Unless you need to have a conference call, there are plenty of ways to get in touch with a client otherwise besides using a somewhat inefficient program.
Mandy Cramer | TrustRadius Reviewer

Usability

Google Hangouts (Classic)

Google Hangouts (Classic) 9.0
Based on 5 answers
It just works. Maybe you can experience very minor flaws or bugs from time to time (not a problem at all). You just need a google account (Gmail) and you're good to go. And best of all: It is free. The cost-benefits ratio is simply perfect, and audio/video quality is excellent as long as you can have a stable internet connection with decent speeds (no less than 2 Mbps, I'd say).
Martín Stricker | TrustRadius Reviewer

Skype for Business

Skype for Business 7.5
Based on 12 answers
Skype for Business is great for instant messaging, with some minor issues. It has an acceptable quality for audio and video conferencing. Its integration with Microsoft Office is a big plus.The one that is a real setback is the screen sharing during conferences, which can be really annoying to watch if it doesn't disconnect too often.
Cristian Bodnarasec | TrustRadius Reviewer

Support Rating

Google Hangouts (Classic)

Google Hangouts (Classic) 7.8
Based on 34 answers
Google Hangouts works great and does not require a lot of work to troubleshoot. Everything is simple and easy to use. Google provides all of the tools that one requires to utilize Google Hangouts and any information can be found in the built-in help tools. There is also a forum for users to report issues and typically, Google responds well and will try to work out any issues.
Kaleb-John Loo | TrustRadius Reviewer

Skype for Business

Skype for Business 7.8
Based on 38 answers
Microsoft Customer support is terrible all around. We have tried to get ahold of them constantly and get in the loops of customer service where no one knows what to do and no individuals are able to help us ever. The online forums are fine, but also throw you in a custom service loop as well.
Chris Lesner | TrustRadius Reviewer

Implementation Rating

Google Hangouts (Classic)

No score
No answers yet
No answers on this topic

Skype for Business

Skype for Business 8.2
Based on 1 answer
Skpe for business is utilized company wide in regards to my company. Everyone not only uses it, but uses it often. It is an effective way of communicating. It also integrates very nicely with outlook and all conversation history is pushed to a folder within the outlook system. We also have it so that if someone misses a message, they are sent an email reminder saying that there is a message that went unread.
Greg Golding | TrustRadius Reviewer

Alternatives Considered

Google Hangouts (Classic)

The closest alternative to Hangouts is Skype. Hangouts is a lot more practical since it allows easier teleconference setup, and is so much easier to use since it's web based and needs no installation. At work, we use HipChat as well since it's well integrated with Jira, but I prefer Hangouts so I can search for any conversation through the email rather than hoping to find history logs somewhere on my computer.
Anonymous | TrustRadius Reviewer

Skype for Business

I have used Google Hangouts previously, and I believe that Skype is a better service. It is intertwined with the calendar. Also, when installing it as part of the Office 365 package, it is only a second install. I also like how it saves the messages within Outlook. Skype for Business also uses end to end encryption. This makes all business communication more secure than Google Hangouts
Marie Rodriguez | TrustRadius Reviewer

Return on Investment

Google Hangouts (Classic)

  • If we can get it to work for us it will improve our customer service offerings in an industry that is very visual.
  • It will improve communication with our suppliers and cut down on shipping of samples back and forth.
  • It will save us time.
Vivian Vassar | TrustRadius Reviewer

Skype for Business

  • Using Skype for Business has allowed our sellers to collaborate with clients all over the world quickly and effectively, ultimately encouraging positive client relationships.
  • The ability to train our sellers and excellence teams across the globe has been undeniably helpful in communicating the latest business developments and seller strategies.
Sondra Kinder | TrustRadius Reviewer

Pricing Details

Google Hangouts (Classic)

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Skype for Business

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

Google Hangouts (Classic)
8.4
Skype for Business
8.2

Likelihood to Renew

Google Hangouts (Classic)
Skype for Business
8.9

Usability

Google Hangouts (Classic)
9.0
Skype for Business
7.5

Support Rating

Google Hangouts (Classic)
7.8
Skype for Business
7.8

Implementation Rating

Google Hangouts (Classic)
Skype for Business
8.2

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