Top Rated
200 Ratings
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Top Rated
2478 Ratings
Top Rated
200 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 8.2 out of 100

Skype for Business, now part of Microsoft Teams

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Top Rated
2478 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 7.4 out of 100

Feature Set Ratings

    Cloud PBX

    7.5

    Google Voice

    75%

    Skype for Business, now part of Microsoft Teams

    Feature Set Not Supported
    N/A
    Google Voice ranks higher in 5/5 features

    Hosted PBX

    8.4
    84%
    23 Ratings
    N/A
    0 Ratings

    Multi-level Interactive Voice Response (IVR)

    7.2
    72%
    26 Ratings
    N/A
    0 Ratings

    User templates

    6.4
    64%
    18 Ratings
    N/A
    0 Ratings

    Call reports

    7.2
    72%
    42 Ratings
    N/A
    0 Ratings

    Directory of employee names

    8.2
    82%
    24 Ratings
    N/A
    0 Ratings

    Call Management

    8.0

    Google Voice

    80%

    Skype for Business, now part of Microsoft Teams

    Feature Set Not Supported
    N/A
    Google Voice ranks higher in 5/5 features

    Answering rules

    6.9
    69%
    43 Ratings
    N/A
    0 Ratings

    Call recording

    8.6
    86%
    50 Ratings
    N/A
    0 Ratings

    Call park

    7.3
    73%
    22 Ratings
    N/A
    0 Ratings

    Call screening

    8.3
    83%
    59 Ratings
    N/A
    0 Ratings

    Message alerts

    8.9
    89%
    61 Ratings
    N/A
    0 Ratings

    VoIP system collaboration

    8.4

    Google Voice

    84%

    Skype for Business, now part of Microsoft Teams

    Feature Set Not Supported
    N/A
    Google Voice ranks higher in 4/4 features

    Video conferencing

    7.9
    79%
    20 Ratings
    N/A
    0 Ratings

    Audio conferencing

    8.9
    89%
    37 Ratings
    N/A
    0 Ratings

    Video screen sharing

    7.4
    74%
    13 Ratings
    N/A
    0 Ratings

    Instant messaging

    9.3
    93%
    26 Ratings
    N/A
    0 Ratings

    Mobile apps

    9.0

    Google Voice

    90%

    Skype for Business, now part of Microsoft Teams

    Feature Set Not Supported
    N/A
    Google Voice ranks higher in 2/2 features

    Mobile app for iOS

    9.1
    91%
    42 Ratings
    N/A
    0 Ratings

    Mobile app for Android

    8.9
    89%
    48 Ratings
    N/A
    0 Ratings

    Performance & Compatibility of Online Events Software

    Google Voice

    Feature Set Not Supported
    N/A
    7.3

    Skype for Business, now part of Microsoft Teams

    73%
    Skype for Business, now part of Microsoft Teams ranks higher in 4/4 features

    High quality audio

    N/A
    0 Ratings
    7.9
    79%
    193 Ratings

    High quality video

    N/A
    0 Ratings
    7.7
    77%
    188 Ratings

    Low bandwidth requirements

    N/A
    0 Ratings
    6.7
    67%
    185 Ratings

    Mobile support

    N/A
    0 Ratings
    7.0
    70%
    150 Ratings

    Screen Sharing

    Google Voice

    Feature Set Not Supported
    N/A
    7.7

    Skype for Business, now part of Microsoft Teams

    77%
    Skype for Business, now part of Microsoft Teams ranks higher in 2/2 features

    Desktop sharing

    N/A
    0 Ratings
    8.1
    81%
    194 Ratings

    Whiteboards

    N/A
    0 Ratings
    7.3
    73%
    121 Ratings

    Online Meetings / Events

    Google Voice

    Feature Set Not Supported
    N/A
    7.7

    Skype for Business, now part of Microsoft Teams

    77%
    Skype for Business, now part of Microsoft Teams ranks higher in 5/5 features

    Calendar integration

    N/A
    0 Ratings
    8.2
    82%
    178 Ratings

    Meeting initiation

    N/A
    0 Ratings
    8.2
    82%
    185 Ratings

    Integrates with social media

    N/A
    0 Ratings
    6.9
    69%
    86 Ratings

    Record meetings / events

    N/A
    0 Ratings
    7.3
    73%
    147 Ratings

    Slideshows

    N/A
    0 Ratings
    7.7
    77%
    115 Ratings

    Online Events Collaboration

    Google Voice

    Feature Set Not Supported
    N/A
    7.7

    Skype for Business, now part of Microsoft Teams

    77%
    Skype for Business, now part of Microsoft Teams ranks higher in 3/3 features

    Live chat

    N/A
    0 Ratings
    8.2
    82%
    175 Ratings

    Audience polling

    N/A
    0 Ratings
    7.5
    75%
    96 Ratings

    Q&A

    N/A
    0 Ratings
    7.5
    75%
    97 Ratings

    Online Events Security

    Google Voice

    Feature Set Not Supported
    N/A
    7.5

    Skype for Business, now part of Microsoft Teams

    75%
    Skype for Business, now part of Microsoft Teams ranks higher in 3/3 features

    User authentication

    N/A
    0 Ratings
    7.7
    77%
    145 Ratings

    Participant roles & permissions

    N/A
    0 Ratings
    7.5
    75%
    150 Ratings

    Confidential attendee list

    N/A
    0 Ratings
    7.3
    73%
    112 Ratings

    Attribute Ratings

    • Google Voice is rated higher in 4 areas: Likelihood to Recommend, Likelihood to Renew, Usability, Implementation Rating
    • Skype for Business, now part of Microsoft Teams is rated higher in 1 area: Support Rating

    Likelihood to Recommend

    8.8

    Google Voice

    88%
    69 Ratings
    7.4

    Skype for Business, now part of Microsoft Teams

    74%
    199 Ratings

    Likelihood to Renew

    9.3

    Google Voice

    93%
    7 Ratings
    9.0

    Skype for Business, now part of Microsoft Teams

    90%
    7 Ratings

    Usability

    9.0

    Google Voice

    90%
    9 Ratings
    8.9

    Skype for Business, now part of Microsoft Teams

    89%
    14 Ratings

    Support Rating

    6.9

    Google Voice

    69%
    69 Ratings
    8.4

    Skype for Business, now part of Microsoft Teams

    84%
    76 Ratings

    Implementation Rating

    10.0

    Google Voice

    100%
    4 Ratings
    7.0

    Skype for Business, now part of Microsoft Teams

    70%
    4 Ratings

    Contract Terms and Pricing Model

    7.0

    Google Voice

    70%
    1 Rating

    Skype for Business, now part of Microsoft Teams

    N/A
    0 Ratings

    Professional Services

    7.0

    Google Voice

    70%
    1 Rating

    Skype for Business, now part of Microsoft Teams

    N/A
    0 Ratings

    Likelihood to Recommend

    Google Voice

    [Google Voice is] great if you have a workforce that needs to make calls for business purposes from their personal mobile device, while keeping their personal phone number private. If you have a large company with its own telecom system, it probably won't be necessary if employees already have their own landlines or separate work phones.
    Anonymous | TrustRadius Reviewer

    Skype for Business, now part of Microsoft Teams

    Skype is useful for collaborations across distances, including work from home, as well as a more convenient way to communicate with a large group of people. Skype is also useful to communicate with specific parties quickly, rather than relying on cellular service in areas where not as available. Skype is less useful if the team does not use computers , tablets, smartphones, etc in daily workflow as it would rarely be used.
    Anonymous | TrustRadius Reviewer

    Pros

    Google Voice

    • Google Voice has been great for setting up additional phone lines and numbers.
    • The voicemail inbox is a great feature and you can see when messages come in online and listen to the messages from your computer.
    • Google Voice allows us to have multiple phone numbers and lines for specific business purposes.
    Anonymous | TrustRadius Reviewer

    Skype for Business, now part of Microsoft Teams

    • Quickly check a user's status and communicate with them.
    • Video conferencing is breathtaking, and the voice quality is excellent.
    • It's a very user-friendly site with straightforward responses.
    • Cloud, hybrid and on-premise deployment options are available for document sharing via chat.
    • The video conferencing quality is excellent, and it is possible to organize your groups in a professional manner.
    • This tool is easy to use and integrates with Calendar to view team members' schedules.
    Roshni Rahman | TrustRadius Reviewer

    Cons

    Google Voice

    • I think there is room to improve with regards to call forwarding.
    • I wish there were a concise way to know if the call was to your Google Voice number or your personal number before answering the call.
    • when I add a contact to my account on the web it doesn't seem to sync with my phone even though the same email address is logged in.
    Ben Caplan | TrustRadius Reviewer

    Skype for Business, now part of Microsoft Teams

    • Skype's UI leaves a lot to be desired, especially considering newer platforms like Zoom, Teams, Slack, Meet, and so on. It's slow and lacks many features that are now de facto in the newer communication apps.
    • Skype calendar also is often buggy - meeting times do not get updated on the calendar even if the correct time does come up on the Outlook calendar.
    • It does not give you the option to mute chats - oftentimes, you want to keep some group chats on mute without leaving them entirely.
    • Closing off a chat before it's saved will remove it from Skype history. You'd need to go search for it on Outlook mail.
    Dushyant Pathak (DKP) | TrustRadius Reviewer

    Pricing Details

    Google Voice

    General

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services
    Entry-level set up fee?
    No

    Starting Price

    $10 per user/per month

    Google Voice Editions & Modules

    Edition
    Starter$101
    Standard$201
    Premier$301
    1. per user/per month
    Additional Pricing Details

    Skype for Business, now part of Microsoft Teams

    General

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services
    Entry-level set up fee?
    No

    Starting Price

    Skype for Business, now part of Microsoft Teams Editions & Modules

    Additional Pricing Details

    Likelihood to Renew

    Google Voice

    Google Voice 9.3
    Based on 7 answers
    It's user friendly, how to use it is self explanatory, they support all their own options while someone like Phone Booth uses a third party. I can cancel Google Voice anytime and I choose how much I spend with Google Voice
    Karrie Newton | TrustRadius Reviewer

    Skype for Business, now part of Microsoft Teams

    Skype for Business, now part of Microsoft Teams 9.0
    Based on 7 answers
    The software is simple to install and configure. It is rather simple to explain for correct use. It is possible to profile users for the different functions offered. It is integrated quite completely with Outlook and with Active Directory security. It performs all communication functions well with one or more interlocutors and the possibility of granting control of your computer is convenient.
    Emiliano Monterubbianesi | TrustRadius Reviewer

    Usability

    Google Voice

    Google Voice 9.0
    Based on 9 answers
    I haven't had problems with dropped calls, bad reception, lost recordings - everything works the way it should. The iOS app is easy to use, and the process is easy to explain to other people. It's also the cheapest way I've found to call internationally - I've used it to interview people from London and Austraila.
    Rob Gokee | TrustRadius Reviewer

    Skype for Business, now part of Microsoft Teams

    Skype for Business, now part of Microsoft Teams 8.9
    Based on 14 answers
    Skype for Business is fairly user-friendly and has a good UI. It has strong audio and video conference call capabilities. It's easy to conduct meetings with various stakeholders across different locations and timezones. The chat and share a file or share my screen functions work seamlessly. If your company uses Office 365, then I would highly recommend it.
    Anonymous | TrustRadius Reviewer

    Support Rating

    Google Voice

    Google Voice 6.9
    Based on 69 answers
    They do not offer support unless you have the Business account for Google Voice under G Suite. This is tough, because Google doesn't really have a customer support team for this service, so when it gets shut down for a few hours, we have no choice but to wait it out. But this doesn't happen that often, which is great.
    Anonymous | TrustRadius Reviewer

    Skype for Business, now part of Microsoft Teams

    Skype for Business, now part of Microsoft Teams 8.4
    Based on 76 answers
    I have only had to reach out to the Support team at Skype for Business once with an issue, and I was pleasantly surprised and encouraged by the quickness and thoroughness of their response. The wait time was short and my question was dealt with politely and clearly, so I would say the support team has it together.
    Sarah Bandy | TrustRadius Reviewer

    Implementation Rating

    Google Voice

    Google Voice 10.0
    Based on 4 answers
    It is a pretty seamless program to transfer to, even for people who either have little experience with these programs or people who were stuck on Skype
    Reita Silvis | TrustRadius Reviewer

    Skype for Business, now part of Microsoft Teams

    Skype for Business, now part of Microsoft Teams 7.0
    Based on 4 answers
    Skpe for business is utilized company wide in regards to my company. Everyone not only uses it, but uses it often. It is an effective way of communicating. It also integrates very nicely with outlook and all conversation history is pushed to a folder within the outlook system. We also have it so that if someone misses a message, they are sent an email reminder saying that there is a message that went unread.
    Greg Golding | TrustRadius Reviewer

    Alternatives Considered

    Google Voice

    The integrations of Google Voice with all our devices are flawless, Android, iOS, Windows, Linux and Mac. Also, the call performance is far superior on wifi as well as on mobile data. With Skype, we had several problems with personal accounts, performance issues, and in general, it felt awkward to use it.
    Anonymous | TrustRadius Reviewer

    Skype for Business, now part of Microsoft Teams

    For the below reason I will always choose this app over its competitors: Better audio and video quality, Little to no disconnections or freezing when on a call/video conference Integrates well with mailbox/ calendar/ one drive, and SharePoint is easy to use
    Jian Groenewald | TrustRadius Reviewer

    Contract Terms and Pricing Model

    Google Voice

    Google Voice 7.0
    Based on 1 answer
    Google Voice should be also be use to those who have difficulty in speaking English.So the contract term will need to be a little strict as Google Voice is used in navigations as the part of GPRS navigation is personal.The private data need to be in control much more securely and safely.
    Arkadip Kundu | TrustRadius Reviewer

    Skype for Business, now part of Microsoft Teams

    No score
    No answers yet
    No answers on this topic

    Professional Services

    Google Voice

    Google Voice 7.0
    Based on 1 answer
    It help to connect with the products that we use as a part.We need to get in touch with our professional world.It is like a tool that helps us to get in touch with everything from A to Z in our professional careers.So we need to be in touch with everything as linearly as the jpb can be done.
    Arkadip Kundu | TrustRadius Reviewer

    Skype for Business, now part of Microsoft Teams

    No score
    No answers yet
    No answers on this topic

    Return on Investment

    Google Voice

    • Cost for Google Voice is stellar, starting at $10/mo per user.
    • While it doesn't offer a new Audio/Video conferencing solution it does integrate with GSuite so it makes use of Google Calendar and Hangouts/ Google Meet.
    • Gets the employee's to use their company phone numbers more as texting is easy and deployment is simple.
    • The cell phone app is reliable and easy to deploy.
    Sam Shearin | TrustRadius Reviewer

    Skype for Business, now part of Microsoft Teams

    • Skype for Business has enabled a migration in part away from fixed line telephony and introduced the user to mobile working with a headset which cannot be overstated as being a game changer.
    • Being able to schedule Skype for Business meetings through Outlook has meant meetings with colleagues without a meeting room has been a great enabler.
    Anonymous | TrustRadius Reviewer

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