Google Voice vs Skype for Business, now part of Microsoft Teams Formerly Lync

• Google Voice has been great for setting up additional phone lines and numbers.
• The voicemail inbox is a great feature and you can see when messages come in online and listen to the messages from your computer.
• Google Voice allows us to have multiple phone numbers and lines for specific business purposes.

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• Quickly check a user's status and communicate with them.
• Video conferencing is breathtaking, and the voice quality is excellent.
• It's a very user-friendly site with straightforward responses.
• Cloud, hybrid and on-premise deployment options are available for document sharing via chat.
• The video conferencing quality is excellent, and it is possible to organize your groups in a professional manner.
• This tool is easy to use and integrates with Calendar to view team members' schedules.

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• I think there is room to improve with regards to call forwarding.
• I wish there were a concise way to know if the call was to your Google Voice number or your personal number before answering the call.
• when I add a contact to my account on the web it doesn't seem to sync with my phone even though the same email address is logged in.

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• Skype's UI leaves a lot to be desired, especially considering newer platforms like Zoom, Teams, Slack, Meet, and so on. It's slow and lacks many features that are now de facto in the newer communication apps.
• Skype calendar also is often buggy - meeting times do not get updated on the calendar even if the correct time does come up on the Outlook calendar.
• It does not give you the option to mute chats - oftentimes, you want to keep some group chats on mute without leaving them entirely.
• Closing off a chat before it's saved will remove it from Skype history. You'd need to go search for it on Outlook mail.

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• Cost for Google Voice is stellar, starting at $10/mo per user.
• While it doesn't offer a new Audio/Video conferencing solution it does integrate with GSuite so it makes use of Google Calendar and Hangouts/ Google Meet.
• Gets the employee's to use their company phone numbers more as texting is easy and deployment is simple.
• The cell phone app is reliable and easy to deploy.

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• Skype for Business has enabled a migration in part away from fixed line telephony and introduced the user to mobile working with a headset which cannot be overstated as being a game changer.
• Being able to schedule Skype for Business meetings through Outlook has meant meetings with colleagues without a meeting room has been a great enabler.

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