What users are saying about
Top Rated
200 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 8.2 out of 100
Based on 200 reviews and ratings
Skype for Business, now part of Microsoft Teams
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Top Rated
2478 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 7.4 out of 100
Based on 2478 reviews and ratings
Feature Set Ratings
Cloud PBX
7.5
Google Voice
75%

Skype for Business, now part of Microsoft Teams
Feature Set Not Supported
N/A
Google Voice ranks higher in 5/5 features
Google Voice ranks higher in 5/5 features
Hosted PBX
8.4
84%
23 Ratings

N/A
0 Ratings
Multi-level Interactive Voice Response (IVR)
7.2
72%
26 Ratings

N/A
0 Ratings
User templates
6.4
64%
18 Ratings

N/A
0 Ratings
Call reports
7.2
72%
42 Ratings

N/A
0 Ratings
Directory of employee names
8.2
82%
24 Ratings

N/A
0 Ratings
Call Management
8.0
Google Voice
80%

Skype for Business, now part of Microsoft Teams
Feature Set Not Supported
N/A
Google Voice ranks higher in 5/5 features
Google Voice ranks higher in 5/5 features
Answering rules
6.9
69%
43 Ratings

N/A
0 Ratings
Call recording
8.6
86%
50 Ratings

N/A
0 Ratings
Call park
7.3
73%
22 Ratings

N/A
0 Ratings
Call screening
8.3
83%
59 Ratings

N/A
0 Ratings
Message alerts
8.9
89%
61 Ratings

N/A
0 Ratings
VoIP system collaboration
8.4
Google Voice
84%

Skype for Business, now part of Microsoft Teams
Feature Set Not Supported
N/A
Google Voice ranks higher in 4/4 features
Google Voice ranks higher in 4/4 features
Video conferencing
7.9
79%
20 Ratings

N/A
0 Ratings
Audio conferencing
8.9
89%
37 Ratings

N/A
0 Ratings
Video screen sharing
7.4
74%
13 Ratings

N/A
0 Ratings
Instant messaging
9.3
93%
26 Ratings

N/A
0 Ratings
Mobile apps
9.0
Google Voice
90%

Skype for Business, now part of Microsoft Teams
Feature Set Not Supported
N/A
Google Voice ranks higher in 2/2 features
Google Voice ranks higher in 2/2 features
Mobile app for iOS
9.1
91%
42 Ratings

N/A
0 Ratings
Mobile app for Android
8.9
89%
48 Ratings

N/A
0 Ratings
Performance & Compatibility of Online Events Software
Google Voice
Feature Set Not Supported
N/A

7.3
Skype for Business, now part of Microsoft Teams
73%
Skype for Business, now part of Microsoft Teams ranks higher in 4/4 features
Skype for Business, now part of Microsoft Teams ranks higher in 4/4 features
High quality audio
N/A
0 Ratings

7.9
79%
193 Ratings
High quality video
N/A
0 Ratings

7.7
77%
188 Ratings
Low bandwidth requirements
N/A
0 Ratings

6.7
67%
185 Ratings
Mobile support
N/A
0 Ratings

7.0
70%
150 Ratings
Screen Sharing
Google Voice
Feature Set Not Supported
N/A

7.7
Skype for Business, now part of Microsoft Teams
77%
Skype for Business, now part of Microsoft Teams ranks higher in 2/2 features
Skype for Business, now part of Microsoft Teams ranks higher in 2/2 features
Desktop sharing
N/A
0 Ratings

8.1
81%
194 Ratings
Whiteboards
N/A
0 Ratings

7.3
73%
121 Ratings
Online Meetings / Events
Google Voice
Feature Set Not Supported
N/A

7.7
Skype for Business, now part of Microsoft Teams
77%
Skype for Business, now part of Microsoft Teams ranks higher in 5/5 features
Skype for Business, now part of Microsoft Teams ranks higher in 5/5 features
Calendar integration
N/A
0 Ratings

8.2
82%
178 Ratings
Meeting initiation
N/A
0 Ratings

8.2
82%
185 Ratings
Integrates with social media
N/A
0 Ratings

6.9
69%
86 Ratings
Record meetings / events
N/A
0 Ratings

7.3
73%
147 Ratings
Slideshows
N/A
0 Ratings

7.7
77%
115 Ratings
Online Events Collaboration
Google Voice
Feature Set Not Supported
N/A

7.7
Skype for Business, now part of Microsoft Teams
77%
Skype for Business, now part of Microsoft Teams ranks higher in 3/3 features
Skype for Business, now part of Microsoft Teams ranks higher in 3/3 features
Live chat
N/A
0 Ratings

8.2
82%
175 Ratings
Audience polling
N/A
0 Ratings

7.5
75%
96 Ratings
Q&A
N/A
0 Ratings

7.5
75%
97 Ratings
Online Events Security
Google Voice
Feature Set Not Supported
N/A

7.5
Skype for Business, now part of Microsoft Teams
75%
Skype for Business, now part of Microsoft Teams ranks higher in 3/3 features
Skype for Business, now part of Microsoft Teams ranks higher in 3/3 features
User authentication
N/A
0 Ratings

7.7
77%
145 Ratings
Participant roles & permissions
N/A
0 Ratings

7.5
75%
150 Ratings
Confidential attendee list
N/A
0 Ratings

7.3
73%
112 Ratings
Attribute Ratings
- Google Voice is rated higher in 4 areas: Likelihood to Recommend, Likelihood to Renew, Usability, Implementation Rating
- Skype for Business, now part of Microsoft Teams is rated higher in 1 area: Support Rating
Likelihood to Recommend
8.8
Google Voice
88%
69 Ratings

7.4
Skype for Business, now part of Microsoft Teams
74%
199 Ratings
Likelihood to Renew
9.3
Google Voice
93%
7 Ratings

9.0
Skype for Business, now part of Microsoft Teams
90%
7 Ratings
Usability
9.0
Google Voice
90%
9 Ratings

8.9
Skype for Business, now part of Microsoft Teams
89%
14 Ratings
Support Rating
6.9
Google Voice
69%
69 Ratings

8.4
Skype for Business, now part of Microsoft Teams
84%
76 Ratings
Implementation Rating
10.0
Google Voice
100%
4 Ratings

7.0
Skype for Business, now part of Microsoft Teams
70%
4 Ratings
Contract Terms and Pricing Model
7.0
Google Voice
70%
1 Rating

Skype for Business, now part of Microsoft Teams
N/A
0 Ratings
Professional Services
7.0
Google Voice
70%
1 Rating

Skype for Business, now part of Microsoft Teams
N/A
0 Ratings
Likelihood to Recommend
Google Voice
[Google Voice is] great if you have a workforce that needs to make calls for business purposes from their personal mobile device, while keeping their personal phone number private. If you have a large company with its own telecom system, it probably won't be necessary if employees already have their own landlines or separate work phones.

Verified User
Manager in Research & Development
Market Research Company, 11-50 employeesSkype for Business, now part of Microsoft Teams
Skype is useful for collaborations across distances, including work from home, as well as a more convenient way to communicate with a large group of people. Skype is also useful to communicate with specific parties quickly, rather than relying on cellular service in areas where not as available. Skype is less useful if the team does not use computers , tablets, smartphones, etc in daily workflow as it would rarely be used.

Verified User
Employee in Other
Automotive Company, 5001-10,000 employeesPros
Google Voice
- Google Voice has been great for setting up additional phone lines and numbers.
- The voicemail inbox is a great feature and you can see when messages come in online and listen to the messages from your computer.
- Google Voice allows us to have multiple phone numbers and lines for specific business purposes.

Verified User
Manager in Marketing
Internet Company, 1-10 employeesSkype for Business, now part of Microsoft Teams
- Quickly check a user's status and communicate with them.
- Video conferencing is breathtaking, and the voice quality is excellent.
- It's a very user-friendly site with straightforward responses.
- Cloud, hybrid and on-premise deployment options are available for document sharing via chat.
- The video conferencing quality is excellent, and it is possible to organize your groups in a professional manner.
- This tool is easy to use and integrates with Calendar to view team members' schedules.
Sales Professional
Tourism ProfessionalLeisure, Travel & Tourism, 11-50 employees
Cons
Google Voice
- I think there is room to improve with regards to call forwarding.
- I wish there were a concise way to know if the call was to your Google Voice number or your personal number before answering the call.
- when I add a contact to my account on the web it doesn't seem to sync with my phone even though the same email address is logged in.
Risk Manager, and Insurance Agent
Hummel and Plum Insurance Agency Inc.Insurance, 11-50 employees
Skype for Business, now part of Microsoft Teams
- Skype's UI leaves a lot to be desired, especially considering newer platforms like Zoom, Teams, Slack, Meet, and so on. It's slow and lacks many features that are now de facto in the newer communication apps.
- Skype calendar also is often buggy - meeting times do not get updated on the calendar even if the correct time does come up on the Outlook calendar.
- It does not give you the option to mute chats - oftentimes, you want to keep some group chats on mute without leaving them entirely.
- Closing off a chat before it's saved will remove it from Skype history. You'd need to go search for it on Outlook mail.
Technology Analyst
Deutsche BankInformation Technology & Services, 10,001+ employees
Pricing Details
Google Voice
General
Free Trial
—Free/Freemium Version
—Premium Consulting/Integration Services
—Entry-level set up fee?
No
Starting Price
$10 per user/per month
Google Voice Editions & Modules
Edition
Starter | $101 |
---|---|
Standard | $201 |
Premier | $301 |
- per user/per month
Additional Pricing Details
—Skype for Business, now part of Microsoft Teams
General
Free Trial
—Free/Freemium Version
—Premium Consulting/Integration Services
—Entry-level set up fee?
No
Starting Price
—Skype for Business, now part of Microsoft Teams Editions & Modules
—
Additional Pricing Details
—Likelihood to Renew
Google Voice
Google Voice 9.3
Based on 7 answers
It's user friendly, how to use it is self explanatory, they support all their own options while someone like Phone Booth uses a third party. I can cancel Google Voice anytime and I choose how much I spend with Google Voice
Independent Engineer Consultant
ECO-IT Networking Inc.Computer Networking, 11-50 employees
Skype for Business, now part of Microsoft Teams
Skype for Business, now part of Microsoft Teams 9.0
Based on 7 answers
The software is simple to install and configure. It is rather simple to explain for correct use. It is possible to profile users for the different functions offered. It is integrated quite completely with Outlook and with Active Directory security. It performs all communication functions well with one or more interlocutors and the possibility of granting control of your computer is convenient.
Senior Programmer Analyst
RemaTarlazzi SPARetail, 501-1000 employees
Usability
Google Voice
Google Voice 9.0
Based on 9 answers
I haven't had problems with dropped calls, bad reception, lost recordings - everything works the way it should. The iOS app is easy to use, and the process is easy to explain to other people. It's also the cheapest way I've found to call internationally - I've used it to interview people from London and Austraila.
Podcast Producer & Audio Mixer
Rob Gokee MusicEntertainment, 1-10 employees
Skype for Business, now part of Microsoft Teams
Skype for Business, now part of Microsoft Teams 8.9
Based on 14 answers
Skype for Business is fairly user-friendly and has a good UI. It has strong audio and video conference call capabilities. It's easy to conduct meetings with various stakeholders across different locations and timezones. The chat and share a file or share my screen functions work seamlessly. If your company uses Office 365, then I would highly recommend it.

Verified User
Manager in Marketing
Real Estate Company, 1001-5000 employeesSupport Rating
Google Voice
Google Voice 6.9
Based on 69 answers
They do not offer support unless you have the Business account for Google Voice under G Suite. This is tough, because Google doesn't really have a customer support team for this service, so when it gets shut down for a few hours, we have no choice but to wait it out. But this doesn't happen that often, which is great.

Verified User
Administrative Assistant in Other
Events Services Company, 51-200 employeesSkype for Business, now part of Microsoft Teams
Skype for Business, now part of Microsoft Teams 8.4
Based on 76 answers
I have only had to reach out to the Support team at Skype for Business once with an issue, and I was pleasantly surprised and encouraged by the quickness and thoroughness of their response. The wait time was short and my question was dealt with politely and clearly, so I would say the support team has it together.
Executive Director
Youth Empowerment through Arts and HumanitiesNon-Profit Organization Management, 1-10 employees
Implementation Rating
Google Voice
Google Voice 10.0
Based on 4 answers
It is a pretty seamless program to transfer to, even for people who either have little experience with these programs or people who were stuck on Skype
Policy Issuance
Stateside UnderwritingInsurance, 11-50 employees
Skype for Business, now part of Microsoft Teams
Skype for Business, now part of Microsoft Teams 7.0
Based on 4 answers
Skpe for business is utilized company wide in regards to my company. Everyone not only uses it, but uses it often. It is an effective way of communicating. It also integrates very nicely with outlook and all conversation history is pushed to a folder within the outlook system. We also have it so that if someone misses a message, they are sent an email reminder saying that there is a message that went unread.
Account Executive
Solarus Technologies IncInformation Technology and Services, 11-50 employees
Alternatives Considered
Google Voice
The integrations of Google Voice with all our devices are flawless, Android, iOS, Windows, Linux and Mac. Also, the call performance is far superior on wifi as well as on mobile data. With Skype, we had several problems with personal accounts, performance issues, and in general, it felt awkward to use it.

Verified User
Engineer in Research & Development
Research Company, 11-50 employeesSkype for Business, now part of Microsoft Teams
For the below reason I will always choose this app over its competitors: Better audio and video quality, Little to no disconnections or freezing when on a call/video conference Integrates well with mailbox/ calendar/ one drive, and SharePoint is easy to use
Provisioning Administrator
Cloud DirectInformation Technology & Services, 201-500 employees
Contract Terms and Pricing Model
Google Voice
Google Voice 7.0
Based on 1 answer
Google Voice should be also be use to those who have difficulty in speaking English.So the contract term will need to be a little strict as Google Voice is used in navigations as the part of GPRS navigation is personal.The private data need to be in control much more securely and safely.
Doing a BootCamp
DigitalSherpa.AIComputer Software, 1-10 employees
Skype for Business, now part of Microsoft Teams
No score
No answers yet
No answers on this topic
Professional Services
Google Voice
Google Voice 7.0
Based on 1 answer
It help to connect with the products that we use as a part.We need to get in touch with our professional world.It is like a tool that helps us to get in touch with everything from A to Z in our professional careers.So we need to be in touch with everything as linearly as the jpb can be done.
Doing a BootCamp
DigitalSherpa.AIComputer Software, 1-10 employees
Skype for Business, now part of Microsoft Teams
No score
No answers yet
No answers on this topic
Return on Investment
Google Voice
- Cost for Google Voice is stellar, starting at $10/mo per user.
- While it doesn't offer a new Audio/Video conferencing solution it does integrate with GSuite so it makes use of Google Calendar and Hangouts/ Google Meet.
- Gets the employee's to use their company phone numbers more as texting is easy and deployment is simple.
- The cell phone app is reliable and easy to deploy.
Chief Technology Officer
Infinite RecoveryHospital & Health Care, 51-200 employees
Skype for Business, now part of Microsoft Teams
- Skype for Business has enabled a migration in part away from fixed line telephony and introduced the user to mobile working with a headset which cannot be overstated as being a game changer.
- Being able to schedule Skype for Business meetings through Outlook has meant meetings with colleagues without a meeting room has been a great enabler.

Verified User
Manager in Information Technology
Broadcast Media Company, 10,001+ employees