TrustRadius: an HG Insights company

Save this comparison

Save this comparison

Add Product

Recommended Comparisons

    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Google Voice

    Score8 out of 10
    N/AGoogle Voice is a free IP telephony service that provides users with one phone number that can be forwarded to multiple phones or devices. It includes features such as call forwarding, voicemail translation, text messaging, and voice calls. Fees may apply for international calling.

    $10

    per month

    SnapLogic

    Score8.5 out of 10
    N/ASnapLogic is a cloud integration platform with a self-service capacity supported by over 450 prebuilt modifiable connectors. SnapLogic also offers real-time and batch integration processes for interfacing with external data sources, a drag-and-drop interface, and use of the vendors’ Iris AI.N/A
    Pricing
    Google VoiceSnapLogic
    Editions & Modules
    Starter
    $10
    per user/per month
    Standard
    $20
    per user/per month
    Premier
    $30
    per user/per month
    No answers on this topic
    Offerings
    Pricing Offerings
    Google VoiceSnapLogic
    Free Trial
    NoNo
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    NoYes
    Entry-level Setup FeeNo setup feeOptional
    Additional Details——
    More Pricing Information
    Community Pulse
    Google VoiceSnapLogic
    Considered Both Products
    Google
    No answer on this topic
    Snaplogic
    No answer on this topic
    Key User Insights
    Would buy again
    95%
    Would buy again
    41 Answers
    100%
    Would buy again
    19 Answers
    Delivers good value for the price
    98%
    Delivers good value for the price
    41 Answers
    100%
    Delivers good value for the price
    18 Answers
    Happy with the feature set
    91%
    Happy with the feature set
    39 Answers
    100%
    Happy with the feature set
    19 Answers
    Lived up to sales and marketing promises
    93%
    Lived up to sales and marketing promises
    27 Answers
    100%
    Lived up to sales and marketing promises
    15 Answers
    Implementation went as expected
    97%
    Implementation went as expected
    35 Answers
    94%
    Implementation went as expected
    17 Answers
    Features
    Google VoiceSnapLogic
    Cloud PBX
    Comparison of Cloud PBX features of Google Voice and SnapLogic
    Feature
    Google Voice
    5.3
    53 Ratings
    40% below category average
    SnapLogic
    -
    Ratings
    Hosted PBX6.025 Ratings00 Ratings
    Multi-level Interactive Voice Response (IVR)3.027 Ratings00 Ratings
    User templates1.419 Ratings00 Ratings
    Call reports7.046 Ratings00 Ratings
    Directory of employee names9.027 Ratings00 Ratings
    Call Management
    Comparison of Call Management features of Google Voice and SnapLogic
    Feature
    Google Voice
    8.4
    67 Ratings
    2% above category average
    SnapLogic
    -
    Ratings
    Answering rules8.546 Ratings00 Ratings
    Call recording8.152 Ratings00 Ratings
    Call park6.422 Ratings00 Ratings
    Call screening10.060 Ratings00 Ratings
    Message alerts9.065 Ratings00 Ratings
    VoIP system collaboration
    Comparison of VoIP system collaboration features of Google Voice and SnapLogic
    Feature
    Google Voice
    7.5
    44 Ratings
    6% below category average
    SnapLogic
    -
    Ratings
    Video conferencing6.022 Ratings00 Ratings
    Audio conferencing8.039 Ratings00 Ratings
    Video screen sharing8.014 Ratings00 Ratings
    Instant messaging8.027 Ratings00 Ratings
    Mobile apps
    Comparison of Mobile apps features of Google Voice and SnapLogic
    Feature
    Google Voice
    7.2
    63 Ratings
    9% below category average
    SnapLogic
    -
    Ratings
    Mobile app for iOS6.945 Ratings00 Ratings
    Mobile app for Android7.451 Ratings00 Ratings
    Cloud Data Integration
    Comparison of Cloud Data Integration features of Google Voice and SnapLogic
    Feature
    Google Voice
    -
    Ratings
    SnapLogic
    7.7
    24 Ratings
    4% below category average
    Pre-built connectors00 Ratings8.222 Ratings
    Connector modification00 Ratings6.919 Ratings
    Support for real-time and batch integration00 Ratings7.424 Ratings
    Data quality services00 Ratings7.720 Ratings
    Data security features00 Ratings7.522 Ratings
    Monitoring console00 Ratings8.124 Ratings
    Best Alternatives
    Google VoiceSnapLogic
    Small Businesses
    CallFire
    Score9.7 out of 10
    Make
    Score9.3 out of 10
    Medium-sized Companies
    Fuze
    Score8.2 out of 10
    IBM App Connect
    Score9 out of 10
    Enterprises
    Cisco Unified Communications Manager (Call Manager)
    Score8.3 out of 10
    Workato
    Score9.3 out of 10
    All AlternativesView all alternativesView all alternatives
    User Ratings
    Google VoiceSnapLogic
    Likelihood to Recommend
    7.5
    (73 ratings)
    8.1
    (24 ratings)
    Likelihood to Renew
    9.3
    (7 ratings)
    9.0
    (2 ratings)
    Usability
    8.0
    (11 ratings)
    7.0
    (1 ratings)
    Support Rating
    7.0
    (35 ratings)
    8.5
    (4 ratings)
    Implementation Rating
    10.0
    (2 ratings)
    9.0
    (1 ratings)
    Contract Terms and Pricing Model
    7.0
    (1 ratings)
    -
    (0 ratings)
    Professional Services
    7.0
    (1 ratings)
    -
    (0 ratings)
    User Testimonials
    Google VoiceSnapLogic
    Likelihood to Recommend
    Google
    I do think Google Voice works well for organizations that do not have a support team meant to provide regular telephone support, and instead do so on an ad hoc basis. I would not recommend it for high-volume call activities, such as SDR motions.
    Incentivized
    Read full review
    Snaplogic
    Snaplogic is unique from other IPASS tools if you're very sensitive about data security as they have an on-premise option where your data never needs to leave your data center. And data pipelines can be quickly created if Snaplogic has the requisite connector to your data sources. On the downside, if you're transforming a large amount of data for example in training machine learning models, a tool with elastic compute capability is more appropriate.
    Read full review
    Pros
    Google
    • Google Voice has been great for setting up additional phone lines and numbers.
    • The voicemail inbox is a great feature and you can see when messages come in online and listen to the messages from your computer.
    • Google Voice allows us to have multiple phone numbers and lines for specific business purposes.
    Incentivized
    Read full review
    Snaplogic
    • Easy access to any type of source system. Data could be in any format.
    • Very beautiful visual representation of transforms that makes it super easy to use it by any non developer.
    • It can be run in cloud or on-premise. helping you choose your comfort of security.
    • Has pretty good customer support and have recently started their community forum as well.
    Incentivized
    Read full review
    Cons
    Google
    • There has not been much innovation since the initial release.
    • It doesn't handle SMS well.
    • It does not natively integrate with CRM without legacy complication
    • It is not supported by Google as it once was
    • Call Recording is non-existent
    • Call-Tree or Virtual Auto-Attendant needs are not available
    Incentivized
    Read full review
    Snaplogic
    • They need to have a way to connect to GitHub to allow the users to maintain their version control in GitHub. This is a missing functionality.
    • As pipelines become complex, it's difficult to have all the snaps stitched together - just like to see it done differently.
    • They do not have a way to start/stop a preview. This is hard to use, especially if you have to stop an accidental preview invocation.
    Incentivized
    Read full review
    Likelihood to Renew
    Google
    Google Voice has been invaluable for us in our effort to provide exceptional customer service. With Google Voice, we have been able to increase our customer interactions while reducing the wait time to reach a live person on our team. We couldn't be more pleased with the way things have worked out since implementing Google Voice.
    Incentivized
    Read full review
    Snaplogic
    This has been hands down the BEST software company I have ever used and dealt with. I am a 25 year IT veteran at this college. They go above and beyond in soliciting our feedback/input and proactively follow up about bugs, issues, etc. I have given multiple potential clients my thoughts and after seeing the SL demo they all sign up. I appreciate their support model, it's REFRESHING!
    Incentivized
    Read full review
    Usability
    Google
    I think it works really well in the arena it operates in, but not so well in areas where an enterprise system would be more appropriate. It's great for quick solutions that just work, but not so much for more complex call management tasks.
    Incentivized
    Read full review
    Snaplogic
    It is very powerful but has a steep learning curve
    Incentivized
    Read full review
    Support Rating
    Google
    They do not offer support unless you have the Business account for Google Voice under G Suite. This is tough, because Google doesn't really have a customer support team for this service, so when it gets shut down for a few hours, we have no choice but to wait it out. But this doesn't happen that often, which is great.
    Incentivized
    Read full review
    Snaplogic
    They can be prompt but they have not been as useful as I've wanted. We had a bug that affected many of our customers through an API connection between SnapLogic and our platform. Eventually they were able to figure it out, but it took a long time of negotiating between our engineering team and theirs. Additionally, we installed the SnapLogic groundplex for our customers and we've run into a bunch of problems of connectivity. If SnapLogic offered to be on those calls with our clients to troubleshoot how to fix these problems, I would give them a better grade here.
    Incentivized
    Read full review
    Implementation Rating
    Google
    It is a pretty seamless program to transfer to, even for people who either have little experience with these programs or people who were stuck on Skype
    Incentivized
    Read full review
    Snaplogic
    The groundplex in our VPC is very nice for security reasons and the SnapLogic team was extremely helpful during our implementation
    Incentivized
    Read full review
    Alternatives Considered
    Google
    The integrations of Google Voice with all our devices are flawless, Android, iOS, Windows, Linux and Mac. Also, the call performance is far superior on wifi as well as on mobile data. With Skype, we had several problems with personal accounts, performance issues, and in general, it felt awkward to use it.
    Incentivized
    Read full review
    Snaplogic
    We opted for SnapLogic due its ease of use and the flexibility it offers, it was the platform that was strongest in both application integration and data integration and both were use cases we wanted to be able to cover.
    Read full review
    Contract Terms and Pricing Model
    Google
    Google Voice should be also be use to those who have difficulty in speaking English. So the contract term will need to be a little strict as Google Voice is used in navigations as the part of GPRS navigation is personal. The private data need to be in control much more securely and safely.
    Read full review
    Snaplogic
    No answers on this topic
    Professional Services
    Google
    It help to connect with the products that we use as a part. We need to get in touch with our professional world. It is like a tool that helps us to get in touch with everything from A to Z in our professional careers. So we need to be in touch with everything as linearly as the jpb can be done.
    Read full review
    Snaplogic
    No answers on this topic
    Return on Investment
    Google
    • Cost for Google Voice is stellar, starting at $10/mo per user.
    • While it doesn't offer a new Audio/Video conferencing solution it does integrate with GSuite so it makes use of Google Calendar and Hangouts/ Google Meet.
    • Gets the employee's to use their company phone numbers more as texting is easy and deployment is simple.
    • The cell phone app is reliable and easy to deploy.
    Incentivized
    Read full review
    Snaplogic
    • We have cut development time down by at least 70%
    • The software was more on the expensive side at renewal which required some further approvals to be sought for the spend
    • More developers are able to build and use Snaplogic pipelines in their projects
    Incentivized
    Read full review
    ScreenShots

    SnapLogic Screenshots

    Screenshot of the Designer of SnapLogic's Enterprise Integration Cloud, which showcases the clicks-not-code approach to creating integration pipelines. Notice the machine-learning powered integration assistant, Iris, to the right suggests which Snaps (our term for connectors) to use from our catalogue of nearly 450+ pre-built connectors.Screenshot of the Enterprise Integration Cloud Dashboard used to monitor the status and health your pipelines and Snaplexes. Pipelines can be optimized further from here.Screenshot of the Manager tab of the Enterprise Integration Cloud Dashboard, used to manage users, groups, project spaces, pipelines and security. It can also display account and Snap statistics.