Item: SnapLogic
Rating: 10
Author: Tony Kowalick

Overall Satisfaction with SnapLogic

Use Cases and Deployment Scope

Snaplogic was brought in during our migration from Oracle Ebiz on Prem to Oracle HCM cloud. During that same time, we also implemented Okta with custom IDM hooks to both Oracle HCM and Ellucian Banner. We had a spaghetti integration structure, integrations all over the place and not well monitored. We have since implemented Snaplogic and are now seeing significant ROI on our integrations as well as begun to develop in-house APIs for use across the campus. We are looking to expand the platform into Data Warehousing in the coming year or two.

Pros and Cons

Pros

Pricing.
Support and Customer Follow-up.
Almost limitless integration ability.

Cons

UI, little hard to learn.
Training.
User conference.

Most Important Features

Pricing.
Integration offerings.
Flexibility in licensing.
Support.

Return on Investment

Massive ROI on hybrid intergrations.
Standard integration platform and code base across all of IT.
Ability to turn around integrations in hours/days vs weeks.

Alternatives Considered

Boomi

Boomi was our runner-up product. The pricing model was much higher and cost-prohibitive. They were not as flexible with pricing on a non-profit higher education institution. We did love their integration code library shared across all clients. The user interface was on par with Snaplogic as well as the features that come included. Overall, seemed like a solid product just found something better for a lower price point.

Key Insights

Do you think SnapLogic delivers good value for the price?

Yes

Are you happy with SnapLogic's feature set?

Yes

Did SnapLogic live up to sales and marketing promises?

Yes

Did implementation of SnapLogic go as expected?

Yes

Would you buy SnapLogic again?

Yes

Other Software Used

Postman, GitHub

Likelihood to Recommend

Snaplogic has the BEST pricing model in the industry. There are no excessive "end-point" pricing or # of API call-only pricing models. They allow for on-premise hosting of their Nodes, which gives us the flexibility t expand endpoints and API calls without massive budget overruns. They listen to their customers and meet with us monthly to go over release notes AND ask for feedback/issues/tickets we have faced in the last month to address them. I've never seen another vendor do this in my 25 years of IT. The Snaplogic UI has a steep learning curve and its UI isn't the best. It's not as easy as say a Tray.io or Zapier but it is much more fully-featured. Snaplogic realized their gap and has since released Snaplogic Flows (Zapier, point, and click) integrations.

SnapLogic Feature Ratings

Using SnapLogic

Users and Roles

15 - Most of the users are IT-based used. We have expanded the use to "tech" staff in other departments where they need to build integrations with systems that IT does not own or control, such as Advancement, Library, etc. With the release of Snaplogic Flows, we can see business users using that tool to expand point and click integrations that they need.

Support Headcount Required

8 - We have about 6 staff who use Snaplogic on a regular basis for all different integrations/APIs. 3 of our staff are Snaplogic Certified Developers and act as the SME for the other 5+ users that may need help. On top of that Snaplogic Support is AMAZING. Always quick to respond and work through issues with us.

Business Processes Supported

Integrations - Hybrid environment.
API Management.

Innovative Uses

In house Identity Provisioning System based on Okta/AD.

Future Planned Uses

Data Warehousing.
Full API Catalog.

Likelihood to Renew

This has been hands down the BEST software company I have ever used and dealt with. I am a 25 year IT veteran at this college. They go above and beyond in soliciting our feedback/input and proactively follow up about bugs, issues, etc. I have given multiple potential clients my thoughts and after seeing the SL demo they all sign up. I appreciate their support model, it's REFRESHING!

Comments

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SnapTastic!