SnapLogic exceeded my expectations
January 29, 2020

SnapLogic exceeded my expectations

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with SnapLogic

It is being used by the integrations team. We extract data from our customers' databases from their servers, transform them so that their Chart of Accounts codes from their data gets recognized within our product, and automates the scheduled job into our platform. It's significantly easier to use an ETL tool to do these actions rather than building our own internal tool to accomplish that.
  • Copying, versioning pipelines.
  • Easy customization of whatever you're trying to achieve.
  • The installation process is vague, and our customers have issues with using Java for security reasons. If they had an install package that could fix that it would be less of an issue.
  • They could make it more convenient to use on the web browser, if I was working on a customer in the Manager I don't want to have to navigate to keep going back to that.
  • We've completed complex integrations we couldn't do with Scribe (previous ETL tool).
  • We are able to disable all the solutions when something troubling is happening with our company's platform which is useful.
  • TIBCO Cloud Integration (including BusinessWorks and Scribe)
SnapLogic suits my company's needs better than Scribe because it's a lot less complicated to move data between different systems, and the monitoring aspect is way better. Scribe does have better customer support though, as SnapLogic is a lot more hands-off. Scribe feels easier to use due to its user interface, but it also contains a lot of bugs (like using workarounds to validate a connection where it doesn't work, and do the exact same thing again and it works).
They can be prompt but they have not been as useful as I've wanted. We had a bug that affected many of our customers through an API connection between SnapLogic and our platform. Eventually they were able to figure it out, but it took a long time of negotiating between our engineering team and theirs. Additionally, we installed the SnapLogic groundplex for our customers and we've run into a bunch of problems of connectivity. If SnapLogic offered to be on those calls with our clients to troubleshoot how to fix these problems, I would give them a better grade here.

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If you have integrations that are complex in terms of the movement of data being from a bunch of different systems and have a lot of different moving parts, it works great. Their support is more hands-off though which is a bit frustrating for installing the SnapLogic groundplex or having any general issues. Once you're all set up, it's an amazing product to use.

SnapLogic Feature Ratings

Pre-built connectors
Not Rated
Connector modification
Not Rated
Support for real-time and batch integration
Data quality services
Data security features
Monitoring console