Item: SnapLogic
Rating: 9
Author: Verified User

Use Cases and Deployment Scope

It is being used by the integrations team. We extract data from our customers' databases from their servers, transform them so that their Chart of Accounts codes from their data gets recognized within our product, and automates the scheduled job into our platform. It's significantly easier to use an ETL tool to do these actions rather than building our own internal tool to accomplish that.

Pros and Cons

Copying, versioning pipelines.
Easy customization of whatever you're trying to achieve.

The installation process is vague, and our customers have issues with using Java for security reasons. If they had an install package that could fix that it would be less of an issue.
They could make it more convenient to use on the web browser, if I was working on a customer in the Manager I don't want to have to navigate to keep going back to that.

Return on Investment

We've completed complex integrations we couldn't do with Scribe (previous ETL tool).
We are able to disable all the solutions when something troubling is happening with our company's platform which is useful.

Alternatives Considered

TIBCO Cloud Integration (including BusinessWorks and Scribe)

SnapLogic suits my company's needs better than Scribe because it's a lot less complicated to move data between different systems, and the monitoring aspect is way better. Scribe does have better customer support though, as SnapLogic is a lot more hands-off. Scribe feels easier to use due to its user interface, but it also contains a lot of bugs (like using workarounds to validate a connection where it doesn't work, and do the exact same thing again and it works).

Support Rating

They can be prompt but they have not been as useful as I've wanted. We had a bug that affected many of our customers through an API connection between SnapLogic and our platform. Eventually they were able to figure it out, but it took a long time of negotiating between our engineering team and theirs. Additionally, we installed the SnapLogic groundplex for our customers and we've run into a bunch of problems of connectivity. If SnapLogic offered to be on those calls with our clients to troubleshoot how to fix these problems, I would give them a better grade here.

Key Insights

Do you think SnapLogic delivers good value for the price?

Yes

Are you happy with SnapLogic's feature set?

Yes

Did SnapLogic live up to sales and marketing promises?

Yes

Did implementation of SnapLogic go as expected?

Would you buy SnapLogic again?

Yes

Other Software Used

Zendesk, Google Drive, OpenText Hightail

Likelihood to Recommend

If you have integrations that are complex in terms of the movement of data being from a bunch of different systems and have a lot of different moving parts, it works great. Their support is more hands-off though which is a bit frustrating for installing the SnapLogic groundplex or having any general issues. Once you're all set up, it's an amazing product to use.

SnapLogic exceeded my expectations

Overall Satisfaction with SnapLogic