GoReact vs. Screencastify vs. UserTesting

If you need to record and grade interactions then it is perfect. It allows instructors to uniformly grade candidates according to rubrics that have been created to keep observations uniform. We use this function with our internship program where we have a widely diverse and different set of evaluator each semester. They copy the GoReact course in the Canvas classes and thus assure uniformity. Some faculty have trouble the the live review function due to internet reliability.

Incentivized

Screencastify is great for beginning video creators or teachers who need a tool to quickly record a screen. For those with a budget, the paid features offers basic editing and the ability to embed questions, which can make for a more polished and meaningful video. Screencastify is not for users who want to create a more polished video with an introduction or other media that needs to be included, such as background music or other images. My go to - if it's quick and easy, use Screencastify. If I want to make in-depth edits, use another solution.

Incentivized

UserTesting has been great for moderated customer interviews/usability testing as well as for unmoderated testing of messaging, imagery, prototypes and live experiences. I would say that the scope of what you want needs to be limited, as the participants are only paid so much and tests are supposed to not exceed a certain amount of time. For customer interviews, I think it can be difficult to onboard customers to UserTesting if they have never used it before. If I set up interviews, I don't even have them use the UserTesting scheduling tool, I actually set up all the interviews with the customers myself through the tool (being mindful of time zones!). When we run the meeting, they really don't even know UserTesting is involved. Might be nice for UserTesting to allow the upload/connecting to of a Zoom interview and let it do the transcription/analysis from there.

Incentivized

• Very easy to use for both faculty and students
• The students love the feedback they get from the professor
• It is a very intuitive user interface

• Easy screencasting
• Stores videos to the cloud/drive
• Basic editing, such as trimming
• Chrome extension is easy to install and use

Incentivized

• Product Manager who follows up on your UserTesting usage and gives advice/support when you need it.
• UserTesting University is a great platform to learn how to use UT and general information about research.
• UserTesting can find participants quickly, so you won't need to wait long before you can start the analysis.

Incentivized

• Offering a product to professionals who provide coaching outside of higher education
• Allowing easier integration of rubrics from other sources
• Continuing to streamline integration with LMS tools

Incentivized

• The pricing model isn't competitive in Education
• 5-minute cap on free videos can be short

Incentivized

• Sometimes there are restrictions around types of research that can be used for moderated user-testing with our own users.
• For tests on relatively small areas of a website or app, the AI analysis seems rather overblown, like it's trying too hard to come up with something insightful when the test is actually about something quite small (e.g. structure of a mobile app menu).
• It's difficult to invite our own users to unmoderated user-testing because they wouldn't know how the UserTesting interface works - this is particularly an issue for mobile research.

Incentivized

I'm very happy with my experience of the product and the level of service and learning resources they provide. If the service becomes more expensive than it currently is then we might not be able to justify additional cost - but this is theoretical. I would recommend UserTesting and would ideally renew our contract.

Incentivized

It's very good, I have used other tools in the past and this is by far the most intuitive and user friendly. Testament to this is the ease with which other non researchers who have been onboarded to the tool with our additional seat have found it easy to use

Incentivized

Never encountered any problems

Incentivized

Perfectly fine. Never had any problems.

Incentivized

I have contacted UserTesting's customer service online, by email, or by phone a few times, and each time, I have encountered the same professionalism and expertise. Even in person during a work event, they were there, and it was the same experience.

Incentivized

From a technical perspective, the implementation was extremely smooth. Most of the change management / implementation hurdles were clearing use of the tool through our various security, legal, and information privacy teams. Once these concerns were addressed (UserTesting.com was very helpful in providing all the needed documentation), the implementation process was very simple and we were able to get going right away.

Incentivized

I'm only familiar with GoReact to solve the problems I use GoReact to solve. I'm not interested in other platforms. I'm pretty content with what I see. I've heard of other platforms but never used them, so I won't speak to anything outside my own experience.

Incentivized

Loom and Screencastify are the most direct comparison. They both are Chrome extensions that have a low learning curve for beginner users. Loom offers a pro license free to educators, which allows for unlimited numbers of recordings and a 45-minute cap on recording length, perfect for lessons. Screencastify's pro features are paid for but are also more in-depth. Their editing is more robust, allowing users to trim in the middle, not just the edges. Users also get unlimited recordings and no cap on video length, and some storage depending on the tier purchased. Screencastify also offers volume discounts, which can help reduce the cost significantly. Educators can also create assignments in Screencastify, which is unique to this product. Camtasia is a full-fledged editor and screen recorder, so a full comparison isn't fair, since the products have two different intended uses. Camtasia offers robust features to make a polished final video

Incentivized

The quality of the participants: they usually have good feedback and act like "professional" users. Which is good when we want a few insights in a short amount of time. Also, the interface is good. I miss having more features, like a good transcription tool like we have in Condens

Incentivized

The package we have limits the number of people who can set up tests. This prevents us from scaling the use of the platform.

Incentivized

• It was essential during Covid when faculty were not allowed into schools for live observations.
• It has led to a redesign of courses that have improved performances.
• The ability to download their videos has helped with other assignments that students have.

Incentivized

• 150 users
• Many hours of screen recording made
• Many of users can use the free verison with no issue

Incentivized

• Content is key to the sign up journey and UserTesting helps me improve that.
• UserTesting has helped me improve the Cashier on our site, making it easier for users to deposit money.
• UserTesting is helping me iterate all our content decisions, helping us improve the UX across all platforms.

Incentivized