LogMeIn Central vs. N-able N-central

From a single place, I can use LogMeIn Central to monitor which machines need upgrades and determine whether to delay them until after isolated testing. I can also use the One2Many tool to arrange batch updates for third-party software. Plus, it enables me to provide Ad Hoc Support sessions to staff members who are experiencing problems with their client computers.

Incentivized

In my opinion, N-able N-central is a good "learn your lesson and move onto something better" tool. I've used many RMM tools over the years and I feel that this one is slow, does a terrible job with reporting, alerting, monitoring, software deployments, etc. The ability to turn on services like AV, backup, etc easily is cute, but you're not going to be able to use your own tools with this easily. In my experience, if you do turn those tools on for testing during the trial, you'll be charged later (despite it being a trial). They also turn off your ability to monitor these increased costs or to turn them off yourself. As a company, I found that they were impossible to work with. The sales team is right there if you want to buy something - but if you need anything other than to buy something, in my experience, they take days or weeks to navigate. I found that they are not a terribly ethical company and are more concerned with making a few dollars than creating a partnerships with MSPs. I can see value is in the advertised price of $99 for a hundred endpoints. However, you need to remember to not trial any other tools (like AV, backup, etc).

• Ability to use the core function without having to go through rigorous training since the tool is easy to grasp.
• Remote control for troubleshooting IT support staff along with remote deployment options.
• Easy user management with intuitive UI arrangements for effective and easy control permission and computer grouping.
• Stay connected despite the location or time to clients servers. Enables us to correct discrepancies and make changes easily.

• Robust patch management: it is easy to set up patching groups via tags, and configures patch management profiles and maintenance windows.
• Remote Control: as long as the agent checks in, it is very quick and easy to take control of an endpoint, either in a separate session (RDP, kick the current user out), or to join the existing session of the current user, to provide desktop support or collaborate remotely.

Incentivized

• Pricing structure is a bit confusing - there are various add-ons that can seriously increase your cost
• More integrations with software such as Antivirus vendors would be nice
• No Chromebook client at all, and isn't as good with Mac's either
• You can only have 1 technician on a PC at a time

Incentivized

• Expensive software
• The support team are terrible
• Sales team will promise the world to get you over the line
• Subscription management is tedious
• Old software with very little development and the support team will not provide any further information on this - no roadmap
• Integrations galore - but none of them are effective

What I dont like is when I run out of licenses that the only way to get more is to buy large amounts. this is very frustrating and as a small business I need to watch how much i am spending. smaller license packs would be better

Incentivized

Overall we have liked our solar winds experience, however, as our company has grown to support larger enterprises, this product does not have the functionality that our teams need in order to fully support them. The lack of granularity with backups and lack of ability to support nutanix environments is slowly drawing us into the use of other tools.

Incentivized

The LogMeIn Central is simple to use. You can easily manage computers and servers by creating different groups. Connecting to a remote computer is a simple click-on button. You don't need the remote user's password if [they are] already logged in. You don't need the remote user on the other side if you want to take full control. Overall the usability is simple.

Incentivized

The user interface is fairly straight forward, with logic groupings for objects. I did not deploy this software, but am one of the daily administrators. Once you get the correct agent package (Which can be a challenge) the integration into AD is not bad. The UI could be more customized, but that may have been a design choice.

Incentivized

It has saved us countless times, and we didn't need to get boots on the ground to fix or maintain patches or errors. Being able to solve a number of issues for a central location without having to have a tech travel is invaluable as far as resources and time spent for everyone.

Incentivized

Every time I called in with a question or concern, your support team always provided the right information. It's great to call in to support and everyone that answers is very knowledgeable of the product.

Incentivized

Every time we have reached out to SolarWinds they are quick to respond, even offering support chat 24/7. Their support team is great and works with you to find solutions to issues. They have taken items we had issues with before and used those to create updates so that the issue is handled better in the future.

Incentivized

It was smooth

Incentivized

Make sure if you your using a vm you follow the instructions for provisioning to the letter or it will be starting from square one

Incentivized

We use both LogMeIn Central by GoTo and a true RMM product. LogMeIn Central by GoTo has its role as an easier method to remotely access selected oft-used machines, whereas the RMM product is much, much more cost effective to rollout to entire infrastructure footprints.

Incentivized

Most advanced, and other technicians in the business already used it before. NinjaOne was a close competitor, but lacked some features that we ideally need. ITarian was too basic but was MUCH cheaper. For a startup MSP, it would be much more attractive. Splashtop was just for remote connections, which we used for some time before realizing full RMMs were a better fit for our requirements.

Incentivized

• Time, many times when some service needed privileged access (administrator) the resolver agent needed to go to the user and this travel time (10 - 15 minutes) because this is a large company. Basically we reduced 50 minutes of service to 20, even 10 minutes
• After the implementation we achieved a 20% increase in our ticket resolution rate and a 57% increase in the SLA service rate

• The product definitely increases productivity. Technicians can spend a few seconds to take care of remote tasks with a few clicks as opposed to minutes to get a user to start a remote control session, or worse, going on site to work on a piece of equipment.
• The packaging of the features makes selling and pricing the product fairly straight-forward and convenient. This saves our sales team time from trying to work with add-ons when pricing our services - the product makes it easy to just have an "all you can eat" package at a set price.
• When something goes wrong with the product, our business and our customers suffer. If for example, a bug causes all managed computers to reboot, our customers call in, resulting in our technicians being booked solid doing damage control. This also causes loss of trust with our customers - we can't simply blame the product, the customer trusts us to provide them a service and if the product fails, we fail.