GoTo Connect vs. VirtualPBX

It's a suitable product for companies that have different phone lines assigned to representatives, thanks to the ease of tracking user calls. The system has options for meeting a company's daily needs without sacrificing time when making changes or modifications. It's hard to find a less suitable component, as it offers options that can be combined to achieve the results the company is seeking.

Incentivized

We consider that it is a very complete internet call software that is worth having in all companies that want to increase their sales through customer service agents because, with all its tools, agents improve their workday by day.

Incentivized

• GoTo Connect is a much more cost-effective solution rather than separate phone lines and video conferencing tools.
• I conduct daily team meetings and project brainstorming sessions using video conferencing using GoTo Connect.
• It integrates smoothly with our regularly used tools like Google Drive and has become very easy to share the documents we use.

Incentivized

• Easy to set up your menu and record greetings and Prompts
• Forwards to our cell phones or landlines -- and voicemail to email
• Allows outbound calls on the rare occasion we require hiding
• Simple website for end users - but they almost never need to use it.

Incentivized

• Making a dedicated button for "mute all" (other than yourself) for when someone "walks off before they mute"/has to quickly leave their computer....and FORGOT to Mute. Particularly when dogs are barking when someone working from home has a visitor at the door
• I'd like to see some of the functionality from GoTo Webinar enabled for GoTo Connect: see who's "actively watching" vs has their computer screen on another application

Incentivized

• Possibly a better way of covering the one zillion features and functions in classes
• Possibly a better way of covering the one zillion features and functions in classes

Incentivized

They are knocking it out of the park on all fronts. I love the service and support I am receiving and have no complaints. If they raised their prices substantially I would reconsider but I don't think that will happen anytime soon. They would have to mess up something consistently moving forward to make me want to move

Incentivized

Once it works and has retain ROI.....keep it going

Overall, it's a decent product for the price. It has the basic features our company needed when it was brand new and was not overly difficult to set up. As we've grown, it's become increasingly difficult to build out the features we want to implement within the PBX, and customer support can be less than helpful. Many of the more advanced features (dial plans, queues, etc.) take a lot of research to understand how to implement. Some of the features we paid for weren't even available when we were attempting to set them up.

Incentivized

So much easier than our old PBX or any on-prem PBX I have ever used. We were up and running in an hour. Tweaking the caller menus is so easy.

Incentivized

We have rarely experienced any technical issues with GoTo Connect. Our phones virtually never go down which make us reliable to our clientele and available at all times.

Incentivized

There is no lag in phone calls. There is no background noise or static/fuzz. Calls are crystal clear. With other dialers and phone systems, I have experienced delays between dialogue or delays with the caller picking up the phone and then being able to hear you. We do not experience this with Go To Connect.

Incentivized

Support used to be great when it was Jive support out of Utah. Now that they've offshored support it can be difficult to get a response. Our most common issues are least cost routing, and we run into support pushing back in stead of just figuring out which upstream carrier is having an issue like they used to. We often have to get our account manager involved, who is pretty strong.

The biggest challenge from implementation was deconstructing the mess that was our old system's config. After doing so, I believe there were primarily some methods that have worked better in the long run to implement up front, such as separating menus into separate dial plans for simpler updates, routing/re-routing.

Incentivized

I gave RingCentral a chance and nearly switched, but, in my opinion, their platform was terrible and their customer service worse. I understood how they were able to offer such a cheap price. They also claimed they could switch us over seamlessly, but I doubt it highly.

Incentivized

Auto attendant and voice conference capabilities are a good value for SOHO users that need to make a positive impression upon their customers.

Incentivized

Its not readily apparent to me, other than cost, where you would run into any issues with larger scale deployments. When we went live on the product, the Jive team was always willing to do mass updates for us on our extensions, users, etc. in the system, so we didn't have to do too much manual one-by-one updates.

• We use to have a wired phone system and pulling reports were a nightmare. Since we moved to GoTo 7+ years ago, it has been so much easier getting call reports done and monitoring calls more efficiently.
• It is easy to record audio and upload it to the phone system.
• Are old IT company helped us set up the first dial plan. So when I had to setup a second dial plan, I was really worried I would mess something up but GoTo's system is so easy to use and understand that I was able to create the new system within an hour.

Incentivized

• We have been able to improve greatly with this software, our communications and interactions with customers improved, and agent performance and productivity improved, which translates into higher profits for the company. It is easy to use this program, so it did not take us long to adapt to it and its functions.

Incentivized