TrustRadius: an HG Insights company

Save this comparison

Save this comparison

Add Product

Recommended Comparisons

    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Grasshopper

    Score6.1 out of 10
    N/AGrasshopper is an IP telephony business communication solution that provides companies with a toll-free or local phone number. It has both desktop and mobile applications and includes features such as custom greeting recording, call forwarding, call transfer, call reporting, and voicemail.

    $18

    per month for a single user

    Nuclino

    Score7.1 out of 10
    N/ANuclino is a unified workspace where teams can organize knowledge, manage projects, and share ideas. Progress can be tracked in a Kanban board, work structured in a hierarchical list, or data organized in a visual graph — Nuclino adapts to a team's workflow. Presented as simple and lightweight by design, Nuclino focuses on the essentials, doing away with clunky menus and rarely-used settings, to minimize the learning curve for new users. Teams from across the globe can use Nuclino…

    $0

    Pricing
    GrasshopperNuclino
    Editions & Modules
    True Solo
    $18
    per month for a single user
    Solo Plus
    $32
    per month
    Small Business
    $70
    per month
    Free
    $0
    per month per user
    Starter
    $8
    per month per user
    Business
    $12
    per month per user
    Offerings
    Pricing Offerings
    GrasshopperNuclino
    Free Trial
    YesYes
    Free/Freemium Version
    NoYes
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional Details20% discount available for annual pricing.Nuclino offers a free plan for up to 50 items and 2GB total storage. Commercial plans support unlimited items, advanced features, and 10GB storage per user. 25% discount for annual pricing.
    More Pricing Information
    Community Pulse
    GrasshopperNuclino
    Considered Both Products
    GoTo formerly LogMeIn
    No answer on this topic
    Nuclino
    No answer on this topic
    Key User Insights
    Would buy again
    100%
    Would buy again
    46 Answers
    100%
    Would buy again
    13 Answers
    Delivers good value for the price
    98%
    Delivers good value for the price
    45 Answers
    100%
    Delivers good value for the price
    12 Answers
    Happy with the feature set
    93%
    Happy with the feature set
    43 Answers
    92%
    Happy with the feature set
    12 Answers
    Lived up to sales and marketing promises
    100%
    Lived up to sales and marketing promises
    42 Answers
    100%
    Lived up to sales and marketing promises
    11 Answers
    Implementation went as expected
    100%
    Implementation went as expected
    46 Answers
    100%
    Implementation went as expected
    11 Answers
    Features
    GrasshopperNuclino
    Cloud PBX
    Comparison of Cloud PBX features of Grasshopper and Nuclino
    Feature
    Grasshopper
    9.7
    46 Ratings
    20% above category average
    Nuclino
    -
    Ratings
    Hosted PBX9.423 Ratings00 Ratings
    Multi-level Interactive Voice Response (IVR)10.024 Ratings00 Ratings
    User templates10.019 Ratings00 Ratings
    Call reports9.433 Ratings00 Ratings
    Directory of employee names9.434 Ratings00 Ratings
    Call Management
    Comparison of Call Management features of Grasshopper and Nuclino
    Feature
    Grasshopper
    9.6
    51 Ratings
    15% above category average
    Nuclino
    -
    Ratings
    Answering rules9.247 Ratings00 Ratings
    Call recording9.622 Ratings00 Ratings
    Call park9.812 Ratings00 Ratings
    Call screening10.036 Ratings00 Ratings
    Message alerts9.243 Ratings00 Ratings
    VoIP system collaboration
    Comparison of VoIP system collaboration features of Grasshopper and Nuclino
    Feature
    Grasshopper
    7.9
    12 Ratings
    0% below category average
    Nuclino
    -
    Ratings
    Video conferencing7.93 Ratings00 Ratings
    Audio conferencing7.77 Ratings00 Ratings
    Video screen sharing8.23 Ratings00 Ratings
    Instant messaging8.09 Ratings00 Ratings
    Mobile apps
    Comparison of Mobile apps features of Grasshopper and Nuclino
    Feature
    Grasshopper
    8.9
    48 Ratings
    12% above category average
    Nuclino
    -
    Ratings
    Mobile app for iOS8.935 Ratings00 Ratings
    Mobile app for Android8.929 Ratings00 Ratings
    Project Management
    Comparison of Project Management features of Grasshopper and Nuclino
    Feature
    Grasshopper
    -
    Ratings
    Nuclino
    8.4
    13 Ratings
    8% above category average
    Task Management00 Ratings7.99 Ratings
    Gantt Charts00 Ratings8.01 Ratings
    Scheduling00 Ratings9.01 Ratings
    Workflow Automation00 Ratings10.01 Ratings
    Mobile Access00 Ratings8.010 Ratings
    Search00 Ratings8.012 Ratings
    Visual planning tools00 Ratings7.611 Ratings
    Communication
    Comparison of Communication features of Grasshopper and Nuclino
    Feature
    Grasshopper
    -
    Ratings
    Nuclino
    8.4
    12 Ratings
    5% above category average
    Chat00 Ratings8.01 Ratings
    Notifications00 Ratings7.79 Ratings
    Discussions00 Ratings8.08 Ratings
    Surveys00 Ratings9.01 Ratings
    Internal knowledgebase00 Ratings8.512 Ratings
    Integrates with GoToMeeting00 Ratings9.01 Ratings
    Integrates with Gmail and Google Hangouts00 Ratings9.01 Ratings
    Integrates with Outlook00 Ratings8.01 Ratings
    File Sharing & Management
    Comparison of File Sharing & Management features of Grasshopper and Nuclino
    Feature
    Grasshopper
    -
    Ratings
    Nuclino
    7.3
    12 Ratings
    10% below category average
    Versioning00 Ratings7.19 Ratings
    Video files00 Ratings7.37 Ratings
    Audio files00 Ratings7.56 Ratings
    Document collaboration00 Ratings10.010 Ratings
    Access control00 Ratings2.210 Ratings
    Advanced security features00 Ratings8.03 Ratings
    Integrates with Google Drive00 Ratings8.22 Ratings
    Device sync00 Ratings8.19 Ratings
    Best Alternatives
    GrasshopperNuclino
    Small Businesses
    CallFire
    Score9.7 out of 10
    Flock
    Score9.5 out of 10
    Medium-sized Companies
    Fuze
    Score8.2 out of 10
    Troop Messenger
    Score9.8 out of 10
    Enterprises
    Cisco Unified Communications Manager (Call Manager)
    Score8.3 out of 10
    Cisco Business Edition 7000 (discontinued)
    Score9 out of 10
    All AlternativesView all alternativesView all alternatives
    User Ratings
    GrasshopperNuclino
    Likelihood to Recommend
    7.8
    (56 ratings)
    7.1
    (13 ratings)
    Usability
    6.0
    (1 ratings)
    8.2
    (9 ratings)
    Support Rating
    9.0
    (42 ratings)
    10.0
    (2 ratings)
    User Testimonials
    GrasshopperNuclino
    Likelihood to Recommend
    GoTo formerly LogMeIn
    Grasshopper is well suited for basic needs of texting in and out as well as calling out if you would like to avoid using your personal line. It also eliminates the need to have a dedicated land land in your office or business. You can obtain a vanity number and forward calls through grasshopper.
    Incentivized
    Read full review
    Nuclino
    For game design - Perfect for personal notes, recipes, snippets - Perfect for storing some organized data (for example, links to resources) - Perfect for a content playground powered by AI - Very good for diagrams - Very good. Don't know any bad examples. Tool really great. Rich functionality. Especially love different views (table, graph).
    Read full review
    Pros
    GoTo formerly LogMeIn
    • I like that there are differing voicemails for each extension, to keep up with the image of calling a separate line.
    • I love the voicemail text emails. I believe we pay a little extra, but worth every penny for those urgent calls while I am in a meeting.
    • The cost is very reasonable for the value added to our company.
    Incentivized
    Read full review
    Nuclino
    • The system is extremely fast. The application loads and displays data in milliseconds. This makes the system easy to work with.
    • It's also easy to edit documentation and information, as information can be editing directly without the use of an "edit" button.
    • Pricing: Loading speed, ease of use and quick editing are its main advantage that makes it stand out from competitors. Having said that, the pricing is very good as well.
    Incentivized
    Read full review
    Cons
    GoTo formerly LogMeIn
    • It would be nice to have the ability to transfer some calls to another Grasshopper IVR, for those customers who mistakenly dial the wrong number (we have two incoming numbers, one for corporate and one for sales).
    • Likewise, it would be nice to have the ability to forward to a toll-free number, which would have allowed us to work around the inability to transfer between IVRs (see above).
    • Lastly, it would be great to have an 'emergency' switch setting (default off but could be toggled on) that would let us override all IVR settings and transfer all incoming calls elsewhere (either to a direct dial or toll free number) for those rare times when we cannot take any calls (such as a weather emergency OR the one time each year we take all of our staff on a retreat) - that would allow us to send all calls to a backup answering service rather than just voicemail.
    Incentivized
    Read full review
    Nuclino
    • switching overe workspaces is bit tedious at the moment
    • more granular control over what users can edit inside workspace -> specific items or any item under a specific collection
    • currently its not clear who edited an item last -> footer that updates each time item has been edited and by whom
    • support for smartsheets. only because we use them ;)
    • on prem version? (easier to sell this to my boss)
    Incentivized
    Read full review
    Usability
    GoTo formerly LogMeIn
    The admin functions are kind of confusing in the old interface which was my most recent experience on the admin side.
    Incentivized
    Read full review
    Nuclino
    It has a very clean UI for me, the multiple views are so so useful, we can collaborate freely, and fast. This app helped us to grow because now we are giving our time more on generating ideas and of course getting more projects and clients giving real ROI instead of focusing on organizing files. But just like all apps out there, it has some room for improvement
    Incentivized
    Read full review
    Support Rating
    GoTo formerly LogMeIn
    When I was setting up my account I contacted support a couple of times. They were also very professional, personable, and helpful. Their response is prompt and thorough. I'm confident I can get any question answered as well as help with any issue I might have. That's pretty important to me.
    Incentivized
    Read full review
    Nuclino
    My team has an individual dedicated to content management and Nuclino is one of her job descriptions. It's nice knowing she is able to handle any issues that arise before we even realize they exist. We haven't had any technical issues since implementation so that's been a very pleasant experience.
    Incentivized
    Read full review
    Alternatives Considered
    GoTo formerly LogMeIn
    I have not used any other phone services like Grasshopper. I know that there is another option out there called Ruby, which is more like a virtual receptionist but since I did not try it out I cannot compare the two. When I started my company I found the services that Grasshopper offers to be perfect. It still works for us and we have no need to change to anything else right now.
    Incentivized
    Read full review
    Nuclino
    Nuclino is the clear winner when it comes to ease of use for both the administrator and user. Less setup time and less "training" time. The streamlined interface is quick and intuitive to learn and is not cluttered as compared to Confluence. Every tool you need to use to create a page or administer the workspace is available immediately on screen or by right-clicking. In contrast, Confluence buries many tools in administrative interfaces and only allows use of some features once you make several clicks to include a "macro" or "plug-in". We use both tools and I get complaints constantly from my team about how complicated Confluence can get just to author a quick page.
    Incentivized
    Read full review
    Return on Investment
    GoTo formerly LogMeIn
    • It's allowed us to keep cost down. Other phone systems can seriously get outrageous in implementation and monthly fees!
    • It's allowed our team the confidence to work in locations outside of the office and still be seen as professionals.
    • It's decreased the amount of time spent on unwanted sales calls via the call screening application.
    Incentivized
    Read full review
    Nuclino
    • We're able to more quickly develop processes and try things out
    • Our internal how-to guides are a real time saver, especially when paired with AI search
    • It's easier to collaborate on lightweight documents
    • Software architectures are easier to find and document
    Read full review
    ScreenShots

    Nuclino Screenshots

    Screenshot of a company wiki created in NuclinoScreenshot of the interface to manage projects and plan sprintsScreenshot of a knowledge graph