30 Ratings
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Score 6.4 out of 100
98 Ratings
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Score 5.6 out of 100

Likelihood to Recommend

HCL Digital Experience (formerly IBM WebSphere Portal & Web Content Manager)

If the idea is to have a content driven site with a robust security this is a great product. But if the idea is to have a more angular look and feel and take advantage of the modern front end developments this falls short in multiple levels.
parthasarathy ragavan | TrustRadius Reviewer

Optimizely Content Cloud (formerly Episerver Content Cloud)

Optimizely [Content Cloud (formerly Episerver Content Cloud)] is versatile enough that it can be used in most situations but users that benefit from a development team that can setup complex integration jobs to their PIM/ERP will benefit the most. Some advanced knowledge of SQL will go a long way in allowing front line users and admins to trouble for their development teams along with coming up with additional job requests and/or features.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Security

HCL Digital Experience (formerly IBM WebSphere Portal & Web Content Manager)
Optimizely Content Cloud (formerly Episerver Content Cloud)
7.7
Role-based user permissions
HCL Digital Experience (formerly IBM WebSphere Portal & Web Content Manager)
Optimizely Content Cloud (formerly Episerver Content Cloud)
7.7

Platform & Infrastructure

HCL Digital Experience (formerly IBM WebSphere Portal & Web Content Manager)
Optimizely Content Cloud (formerly Episerver Content Cloud)
6.0
API
HCL Digital Experience (formerly IBM WebSphere Portal & Web Content Manager)
Optimizely Content Cloud (formerly Episerver Content Cloud)
5.4
Internationalization / multi-language
HCL Digital Experience (formerly IBM WebSphere Portal & Web Content Manager)
Optimizely Content Cloud (formerly Episerver Content Cloud)
6.7

Web Content Creation

HCL Digital Experience (formerly IBM WebSphere Portal & Web Content Manager)
Optimizely Content Cloud (formerly Episerver Content Cloud)
5.3
WYSIWYG editor
HCL Digital Experience (formerly IBM WebSphere Portal & Web Content Manager)
Optimizely Content Cloud (formerly Episerver Content Cloud)
7.0
Code quality / cleanliness
HCL Digital Experience (formerly IBM WebSphere Portal & Web Content Manager)
Optimizely Content Cloud (formerly Episerver Content Cloud)
5.5
Admin section
HCL Digital Experience (formerly IBM WebSphere Portal & Web Content Manager)
Optimizely Content Cloud (formerly Episerver Content Cloud)
6.1
Page templates
HCL Digital Experience (formerly IBM WebSphere Portal & Web Content Manager)
Optimizely Content Cloud (formerly Episerver Content Cloud)
4.1
Library of website themes
HCL Digital Experience (formerly IBM WebSphere Portal & Web Content Manager)
Optimizely Content Cloud (formerly Episerver Content Cloud)
2.4
Mobile optimization / responsive design
HCL Digital Experience (formerly IBM WebSphere Portal & Web Content Manager)
Optimizely Content Cloud (formerly Episerver Content Cloud)
4.9
Publishing workflow
HCL Digital Experience (formerly IBM WebSphere Portal & Web Content Manager)
Optimizely Content Cloud (formerly Episerver Content Cloud)
7.0
Form generator
HCL Digital Experience (formerly IBM WebSphere Portal & Web Content Manager)
Optimizely Content Cloud (formerly Episerver Content Cloud)
5.2

Web Content Management

HCL Digital Experience (formerly IBM WebSphere Portal & Web Content Manager)
Optimizely Content Cloud (formerly Episerver Content Cloud)
5.4
Content taxonomy
HCL Digital Experience (formerly IBM WebSphere Portal & Web Content Manager)
Optimizely Content Cloud (formerly Episerver Content Cloud)
6.1
SEO support
HCL Digital Experience (formerly IBM WebSphere Portal & Web Content Manager)
Optimizely Content Cloud (formerly Episerver Content Cloud)
5.4
Bulk management
HCL Digital Experience (formerly IBM WebSphere Portal & Web Content Manager)
Optimizely Content Cloud (formerly Episerver Content Cloud)
6.6
Availability / breadth of extensions
HCL Digital Experience (formerly IBM WebSphere Portal & Web Content Manager)
Optimizely Content Cloud (formerly Episerver Content Cloud)
4.4
Community / comment management
HCL Digital Experience (formerly IBM WebSphere Portal & Web Content Manager)
Optimizely Content Cloud (formerly Episerver Content Cloud)
4.7

Pros

HCL Digital Experience (formerly IBM WebSphere Portal & Web Content Manager)

  • With Version 8.5, IBM Web Content Manager introduced in place editing capabilities which allow authors to make content edits on sections of the page instead of going to the content itself. This feature allows authors to make changes in context of the page and preview changes within the actual look and feel of a live page.
  • Projects provide a collaborative atmosphere for the author community so that authors can interact and work as a team to manage inter-dependent content changes under one project and publish all changes at once, instead of working separately on individual content changes. This brings awareness across authors in an organization and easy knowledge share.
  • IBM Digital Data Connector is a cool feature that allows [users] to integrate external content sources onto the portal using IBM Web Content Manager presentation components. This allows UI/UX designers to present integrated external data in any manner they want, manage UI changes with an underlying approval process and leverage syndication to push changes live immediately.
  • IBM Web Content Manager offers a targeted content feature that allows business users to deliver personalized content to customers based on customer demographic information, browsing history and other transaction related information. Any rules created follow the publishing process thereby making it just a configurable item resulting in less turn around to turn on the feature on a website.
  • IBM Web Content Manager offers 'multi lingual solution' out of the box which allows content creation for almost all popular languages.
  • Syndication feature has improved a lot and it now provides a detailed views comprising of 'failed items', 'items that have syndicated successfully, 'items in queue'. Failed items view provides detailed and clear cut information of what resulted in failure helping IT to troubleshoot problems easily.
Sowmyamaruthi Lattala | TrustRadius Reviewer

Optimizely Content Cloud (formerly Episerver Content Cloud)

  • Easy to create categories of different types of content for more targeted analysis
  • Provides graphs that show which content topics are "hottest" or most relevant
  • Takes data available elsewhere (like Google Analytics) and presents it in a more helpful, content-focused way
Anonymous | TrustRadius Reviewer

Cons

HCL Digital Experience (formerly IBM WebSphere Portal & Web Content Manager)

  • IBM Web Content Manager should provide some easily usable connectors through a GUI to connect to bring content from custom data sources including connecting to Salesforce and custom databases.
  • Should further optimize and enhance creation of rich and responsive content driven UIs on various digital channels.
  • Should further optimize and enhance content personalization features.
Anonymous | TrustRadius Reviewer

Optimizely Content Cloud (formerly Episerver Content Cloud)

  • It is difficult to apply custom css styles to Ektron server controls.
  • The product documentation can be confusing.
  • The annual licensing fee is reasonable, but the start up cost is high, and some of the other resorts balk at the high price tag.
Joy Kilmer | TrustRadius Reviewer

Likelihood to Renew

HCL Digital Experience (formerly IBM WebSphere Portal & Web Content Manager)

HCL Digital Experience (formerly IBM WebSphere Portal & Web Content Manager) 5.7
Based on 6 answers
IBM products always moves forward to adapt to new requirements and technologies. I have used versions 6, 6.1, 7 and 8 of IBM WCM, and I know IBM is ready to revamp the tool based on emerging needs, and still provide the capabilities to migrate your old system to the newer versions.
Arwa Nababteh | TrustRadius Reviewer

Optimizely Content Cloud (formerly Episerver Content Cloud)

Optimizely Content Cloud (formerly Episerver Content Cloud) 8.0
Based on 25 answers
Since I work on the implementation side of things, and do not directly own licensing for Ektron CMS, I have to base this rating off of how I think it will be received or presented to customers looking to start a new site deployment. I try to remain CMS agnostic, though my specialty is with the .NET and Microsoft stack. Because of the experience I have working with Ektron, I tend to be more forgiving with the shortcomings as I am familiar with how to work around them or past them from experience. Being familiar with the community available also helps, as you become familiar with the best approaches to find solutions to your issues. Each product has it's ups and downs and all of them are only going to be as good as the company or development team implementing them can make them. This is EXTREMELY important to remember when choosing a CMS, as it can make or break your expensive investment.
Anonymous | TrustRadius Reviewer

Usability

HCL Digital Experience (formerly IBM WebSphere Portal & Web Content Manager)

HCL Digital Experience (formerly IBM WebSphere Portal & Web Content Manager) 9.0
Based on 2 answers
New versions has increased user experience facilitating usability.
Alvaro Pariente Alonso | TrustRadius Reviewer

Optimizely Content Cloud (formerly Episerver Content Cloud)

Optimizely Content Cloud (formerly Episerver Content Cloud) 7.3
Based on 13 answers
Usability principles have been a part of modern web application development for some time now. Ektron lags behind in this area. It's not that the back end is terrible, but to me it does not reflect commitment, expertise, and a systematic approach to usability in Ektron's development process. There are too many UI idiosyncrasies and inconsistencies for my liking.
John Shea | TrustRadius Reviewer

Reliability and Availability

HCL Digital Experience (formerly IBM WebSphere Portal & Web Content Manager)

No score
No answers yet
No answers on this topic

Optimizely Content Cloud (formerly Episerver Content Cloud)

Optimizely Content Cloud (formerly Episerver Content Cloud) 9.2
Based on 8 answers
Unplanned outages or errors are fairly rare in our instance. And when there are issues, they're usually fixed fairly quickly
Anonymous | TrustRadius Reviewer

Support Rating

HCL Digital Experience (formerly IBM WebSphere Portal & Web Content Manager)

HCL Digital Experience (formerly IBM WebSphere Portal & Web Content Manager) 7.0
Based on 1 answer
We had some issues related with performing and the support was suitable and sucessful.
Alvaro Pariente Alonso | TrustRadius Reviewer

Optimizely Content Cloud (formerly Episerver Content Cloud)

Optimizely Content Cloud (formerly Episerver Content Cloud) 8.0
Based on 4 answers
Working with Ektron Support has always been a pleasure. They are quick to respond, extremely knowledgeable, and truly care about resolving your issue. I have never once been disappointed with their response.
Jenn Murray | TrustRadius Reviewer

Online Training

HCL Digital Experience (formerly IBM WebSphere Portal & Web Content Manager)

No score
No answers yet
No answers on this topic

Optimizely Content Cloud (formerly Episerver Content Cloud)

Optimizely Content Cloud (formerly Episerver Content Cloud) 6.7
Based on 3 answers
Ektron is one of the best solution for .Net platform. Over the years have improved the performance issues that the previous versions had. My only complain is right now you can't do Page builder pages if you choose to have a MVC architecture
Anonymous | TrustRadius Reviewer

Implementation Rating

HCL Digital Experience (formerly IBM WebSphere Portal & Web Content Manager)

HCL Digital Experience (formerly IBM WebSphere Portal & Web Content Manager) 7.0
Based on 1 answer
Implementation was successful due to Websphere application server used.
Alvaro Pariente Alonso | TrustRadius Reviewer

Optimizely Content Cloud (formerly Episerver Content Cloud)

Optimizely Content Cloud (formerly Episerver Content Cloud) 8.0
Based on 2 answers
No answer on this topic is available.

Alternatives Considered

HCL Digital Experience (formerly IBM WebSphere Portal & Web Content Manager)

Magento and Prestashop are E-commerce CMS platforms. They are used in a different scale of application than WCM.
Concerning Joomla, it's a useful CMS forsmaller website. Once again this is an other scale of application than WCMLiveray can compete WCM 7 concerning the :¤ specific development¤ security¤ responsive
Julien Diet | TrustRadius Reviewer

Optimizely Content Cloud (formerly Episerver Content Cloud)

Among all the CMS products that I've tested, Episerver had a stronger coupling with an e-commerce product (Episerver Commerce), and that was the main reason we went with it. Besides that, the main reasons why I wouldn't go with each, would be mainly:Joomla:
  • Many plug-ins in the marketplace were very poorly written, managed by very small/one person shops, and held very little reliability for a commerce solution.
  • Ability to adapt to business demands was very low.
Salesforce:
  • Very high cost for implementing; commerce model didn't suit our business model well.
Umbraco:
  • Didn't suit our traffic needs. While the CMS support was similar, the integration between Epi CMS & Commerce provided a better experience for our users.
Sean Haddy | TrustRadius Reviewer

Return on Investment

HCL Digital Experience (formerly IBM WebSphere Portal & Web Content Manager)

  • Negative: Very complex architecture for on-premise deployments (too many servers to installed)
  • Positive: Easy customization
  • Negative: Architecture limited to cloud solutions
  • WCM is an old product and needs an update
  • Blog, and community are not integrated in Digital Manager for discussion
  • Templates are not available to integrate basic services (FileNet, more complex BPM , e-commerce)
Jean-Luc Taillandier | TrustRadius Reviewer

Optimizely Content Cloud (formerly Episerver Content Cloud)

  • Ektron has cost our non-profit huge sums of money with little to no return. Most of our web initiatives have been put on complete hold as we have begun to outsource most of our work to third parties as our website is a mishmash of technologies and patchwork fixes.
  • Ektron has slowed down workflows considerably and all of our content editors refuse to produce content they do not absolutely have to, resulting in the web content manager (me) taking on most tasks or retraining people on a continuous basis.
Anonymous | TrustRadius Reviewer

Screenshots

HCL Digital Experience (formerly IBM WebSphere Portal & Web Content Manager)

Pricing Details

HCL Digital Experience (formerly IBM WebSphere Portal & Web Content Manager)

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Optimizely Content Cloud (formerly Episerver Content Cloud)

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional

Rating Summary

Likelihood to Recommend

HCL Digital Experience (formerly IBM WebSphere Portal & Web Content Manager)
5.0
Optimizely Content Cloud (formerly Episerver Content Cloud)
5.8

Likelihood to Renew

HCL Digital Experience (formerly IBM WebSphere Portal & Web Content Manager)
5.7
Optimizely Content Cloud (formerly Episerver Content Cloud)
8.0

Usability

HCL Digital Experience (formerly IBM WebSphere Portal & Web Content Manager)
9.0
Optimizely Content Cloud (formerly Episerver Content Cloud)
7.3

Reliability and Availability

HCL Digital Experience (formerly IBM WebSphere Portal & Web Content Manager)
Optimizely Content Cloud (formerly Episerver Content Cloud)
9.2

Support Rating

HCL Digital Experience (formerly IBM WebSphere Portal & Web Content Manager)
7.0
Optimizely Content Cloud (formerly Episerver Content Cloud)
8.0

Online Training

HCL Digital Experience (formerly IBM WebSphere Portal & Web Content Manager)
Optimizely Content Cloud (formerly Episerver Content Cloud)
6.7

Implementation Rating

HCL Digital Experience (formerly IBM WebSphere Portal & Web Content Manager)
7.0
Optimizely Content Cloud (formerly Episerver Content Cloud)
8.0

Scalability

HCL Digital Experience (formerly IBM WebSphere Portal & Web Content Manager)
9.0
Optimizely Content Cloud (formerly Episerver Content Cloud)

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