What users are saying about
32 Ratings
3 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 8.7 out of 100
32 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 9.2 out of 100

Likelihood to Recommend

Heartland Payroll

Because we're a small business, I can't tell if Heartland Payroll is appropriate for a larger operation. For a small business, it's like having your own HR department. You can place an ad, accept resumes, and hire directly through their Heartland Hires platform. This is perfect for a small company like ours. For a larger company, it may not be robust enough.
Lisa Baker | TrustRadius Reviewer

Justworks

Justworks makes the life of a human resources manager easier, mostly due to the fact that it can automate all report scheduling actions based on certain dates, which makes it useful for storing information under an activity history. Since it gives the possibility to deal with applicants in groups and individually, it can be very well used in the generation of strategies that involve working with many applicants at the same time, thus saving as much as possible of this time. Justworks is a very attractive software because it adapts to any kind of workforce without losing performance. With this software, either through its desktop version or being deployed from its website, it is easy to organize the work in situations where it is not possible to work with some kind of deployment.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Payroll Management

Heartland Payroll
9.8
Justworks
9.4
Pay calculation
Heartland Payroll
10.0
Justworks
9.7
Direct deposit files
Heartland Payroll
10.0
Justworks
9.2
Salary revision and increment management
Heartland Payroll
9.5
Justworks
9.6
Support for external payroll vendors
Heartland Payroll
Justworks
9.1
Off-cycle/On-Demand payment
Heartland Payroll
Justworks
9.5
Benefit plan administration
Heartland Payroll
Justworks
9.5
Reimbursement management
Heartland Payroll
Justworks
9.1

Pros

Heartland Payroll

  • The account rep is very responsive and usually gets back to my emails quickly.
  • The online system is really easy to use.
  • They offer a separate page for employees to log in for pay stubs and another log in for admin.
Bradley Gill | TrustRadius Reviewer

Justworks

  • Onboarding employees on their first day. We use Justworks to set up the employee calculate the first payroll, and perform the I9 employment verification. The process is seamless and all can be done electronically and automated which makes it very simple
  • Payroll processing. Justworks automatically calculates the payroll earnings, related taxes and withholdings and will automatically withdraw and deposit the funds. This is a seamless experience
  • Customer Service. Justworks is incredibly responsive and helpful. HR related issues can be a nightmare but Justworks make it easier and more efficient since they are always on call to answer your questions and make life easier.
Anonymous | TrustRadius Reviewer

Cons

Heartland Payroll

  • The payroll online platform is not the best
TINA LARSSON | TrustRadius Reviewer

Justworks

  • JustWorks couldn't accurately track our PTO. We use an accrual system that maxes out at 88 hours. We incentivise our employees with additional PTO hours based off of goals met. The JustWorks platform allowed our employees to accrue far more PTO than what was offered. They didn't have a feature that offered a Cap and accrual.
  • When using the JustWorks reports for 401K, if not using their integrated 401K provider, the reports give you every employee regardless of whether or not they contribute. This makes it difficult when adding the contributions in separately.
  • JustWorks tracks historical data for employees. Whenever there is a salary change made, it keeps track. However, it shows a salary adjustment made on the day they are entered into JustWorks which can be very confusing. We switched from another PEO mid year and it looked like I made salary changes on the beginning date. This made it difficult to differentiate an actual salary adjustment.
Jessica Oliver, PHR | TrustRadius Reviewer

Support Rating

Heartland Payroll

Heartland Payroll 9.7
Based on 3 answers
I never have trouble reaching customer support. They always are able to assist with fixing any problems that arise. There honestly haven't been many issues at all. Only ones I've created :)
Lisa Baker | TrustRadius Reviewer

Justworks

Justworks 9.7
Based on 16 answers
Justworks offers many different options for customer service. You can contact them via email, phone or Slack. They are quick to resolve issues and if your Account Manager is out of office, they have other Managers covering your account who are knowledgable and ready to support. They also have an office in New York, which makes their support even more localized.
Christina Caruso | TrustRadius Reviewer

Alternatives Considered

Heartland Payroll

I've considered moving payroll over to QuickBooks Online so that everything is in one place, but it would probably take too much work considering that our current system works really well. I think QuickBooks would confuse me, honestly. There are other systems that offer different user interfaces that are neat looking, but I haven't done too much research because Heartland Payroll offered me a really good deal for processing since we are a small company.
Bradley Gill | TrustRadius Reviewer

Justworks

Our review of alternatives concluded that ADP TotalSource is too expensive, too complex and lacks transparency, even for large companies. TriNet was much better, but post-acquisition it too has become less agile. Paychex isn't as comprehensive. There are literally dozens of others and you can spend a year just reviewing them all.
Jackie Bassett | TrustRadius Reviewer

Return on Investment

Heartland Payroll

  • I do not know
TINA LARSSON | TrustRadius Reviewer

Justworks

  • Positive Positive Positive! For the price point, it achieves many goals we need.
  • Because it allows us to leverage minimal resources to get a lot done, its ROI has been great.
  • Justworks has also allowed our company to concentrate energy in areas other than Human Resources which is also a benefit to its ROI.
Anonymous | TrustRadius Reviewer

Pricing Details

Heartland Payroll

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Heartland Payroll Editions & Modules

Additional Pricing Details

Justworks

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Justworks Editions & Modules

Edition
Basic (Under 25 Employees)$491
Plus (Under 25 Employees)$991
Basic (25-99 Employees)$441
Plus (25-99 Employees)$891
Basic (100-174 Employees)$391
Plus (100-174 Employees)$791
Basic (175+ Employees)Contact for quote
Plus (175+ Employees)Contact for quote
  1. per employee/per month
Additional Pricing Details

Rating Summary

Likelihood to Recommend

Heartland Payroll
8.7
Justworks
9.2

Support Rating

Heartland Payroll
9.7
Justworks
9.7

Add comparison