Chose Intercom
Intercom is more powerful and evolving faster. Intercom has Fin AI integrated. Chatbot flows are great! It has more outbound features more.
Product | Rating | Most Used By | Product Summary | Starting Price |
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Help Scout | N/A | Help Scout is help desk software. The vendor’s value proposition is that that their solution reduces time spent on training users because Help Scout is simple to use and set up and scales like any enterprise product. This solution includes multiple mailboxes to support as many email addresses as needed in order to work collaboratively across teams, and manage several products or brands from one account. Reports on conversation trends, team performance, productivity, and customer happiness are… | $20 per user/per month | |
Intercom | N/A | Intercom creates modern Customer Service software that aims to redefine how businesses support their customers. The platform connects businesses directly to customers using powerful messaging and automation. According to the vendor, Intercom enables teams to scale support without investing more resources - leading to happier customers and more efficient support teams. | $39 per month per seat |
Help Scout | Intercom | |||||||||||||||
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Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
Additional Details | — | AI customer service features included in every plan. Intercom integrates Help desk, AI Chat bot, and Proactive support. | ||||||||||||||
More Pricing Information |
Help Scout | Intercom | |
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Considered Both Products | Help Scout No answer on this topic | Intercom |
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Top Cons |
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Incident and problem management |
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Self Help Community |
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Multi-Channel Help |
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Help Scout | Intercom | |
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Small Businesses | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Medium-sized Companies | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Enterprises | SAP Service Cloud Score 8.7 out of 10 | SAP Service Cloud Score 8.7 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
Help Scout | Intercom | |
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Likelihood to Recommend | 10.0 (18 ratings) | 9.0 (260 ratings) |
Likelihood to Renew | 7.0 (1 ratings) | 8.9 (19 ratings) |
Usability | 9.0 (1 ratings) | 8.8 (168 ratings) |
Availability | - (0 ratings) | 9.1 (1 ratings) |
Performance | - (0 ratings) | 9.1 (1 ratings) |
Support Rating | - (0 ratings) | 7.1 (10 ratings) |
Online Training | - (0 ratings) | 8.1 (2 ratings) |
Implementation Rating | - (0 ratings) | 7.5 (5 ratings) |
Product Scalability | - (0 ratings) | 9.1 (1 ratings) |
Help Scout | Intercom | |
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Likelihood to Recommend | Help Scout | Intercom |
Pros | Help Scout | Intercom |
Cons | Help Scout | Intercom |
Likelihood to Renew | Help Scout | Intercom |
Usability | Help Scout | Intercom |
Reliability and Availability | Help Scout No answers on this topic | Intercom |
Performance | Help Scout No answers on this topic | Intercom |
Support Rating | Help Scout No answers on this topic | Intercom |
Online Training | Help Scout No answers on this topic | Intercom |
Implementation Rating | Help Scout No answers on this topic | Intercom |
Alternatives Considered | Help Scout | Intercom |
Return on Investment | Help Scout | Intercom |
ScreenShots | Help Scout Screenshots | Intercom Screenshots |