HelpWire vs. Join.me (discontinued)

I use HelpWire for training new employees and fixing software issues. When a new hire joins, I can easily access their computer to help them set up their development environment and answer questions right away. It’s also a great tool for troubleshooting. If someone has a problem, I can log in to their computer, see what’s wrong, and help them fix it. HelpWire makes this process quicker and easier.

I would neither recommend nor dissuade anyone from using Join.Me. When it first came on the scene, it was a game-changer as far as providing remote access to other authorized individuals and helped save a great deal of time trying to walk someone less proficient through all the detailed steps of computer repair. However, with the proliferation of Zoom and other conferencing products that also provide built-in remote access through its service, the need for a separate application is now limited and not as essential as its own product.

Incentivized

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• Cross-platform access for easy testing
• Simple and quick to set up and easy to access
• Excellent customer service with quick responses to any questions

• No need to download anything to get started. Once you sign up you can get started from within your browser. This is probably the single best feature, its a get up and go solution for video conferencing and you do not need any software for it to work.
• The one click join a meeting URL is genius. Users who struggle with remembering passwords or invites can just click a link and immediately participate in a meeting which means one email and a couple of clicks and a meeting can start.
• Good control features - As the main user, you have many control features including deciding who can speak, annotations, screen sharing easily.
• Screen Recordings to the Cloud - This can save on time when you have had a long conference, you can save a recording to the cloud and download it later.

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Independently Invited by TrustRadius

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• Limited Features Compared to Paid Options: As a free software, HelpWire delivers impressive core functionality. However, it might lack some advanced features found in paid remote desktop software. These could include things like: 1. Unattended Access,
• Advanced User Management: For larger teams or organizations, more granular user management controls might be desired. This could allow for assigning different access levels or permissions to different users within the organization.

• There should be a complete guide to understand its features before installation because if one feature will be missed then, we can’t get them working properly.
• Furthermore, there should be high-quality internet for getting its function and it won’t work without good network coverage.
• I think its interface is a little hard for beginners and is not that user friendly.

Incentivized

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It's free, but I love their service, so I will buy their service if they introduce any paid program.

This platform enables a very high ROI for the solution that it provides to our team to support our end-users.

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HelpWire has been really great for me. It’s easy to use, works fast, and the chat helps a lot when talking to clients. And it’s free, which is awesome. I’d definitely recommend it to anyone who needs remote support.

Join.me is one of the easiest programs I've ever used. It's so easy to get it set up and installed and even easier for someone to join a meeting. The controls are very intuitive and labeled appropriately. The UIX makes sense. It's been a reliable product in my app stack-I love it!

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I honestly haven't reached out to their Support team. I get notifications of what they are working on which is good to see, but I haven't directly spoken with any of them. I think my main reason for this is that join.me gives me just what I need (not much more and not much less).

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This is a fairly simple product which doesn't require much "implementation" work for our use cases.

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We felt a lag in movement of mouse on AnyDesk but on HelpWire we do not face any such issue. The movement of cursor and mouse is as smooth as working on your own system.

If you're looking for something basic that handles a little bit of everything when it comes to meetings, screen shares and remote desktop control join.me is a great options. If you're a super user and really wanting a lot of detailed features and rich user interfaces and money is not an issue you may want to consider use specific options.

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• a handy tool to simplify my work that I can use for free
• Using HelpWire has made me more productive because I can focus on solving problems here and now, rather than wasting time on long explanations.

• Customer support solution - join.me has made it so much easier to quickly get with a customer and see their trouble and show them a solution. This saves lots of back and forth time and gives the customer more power over owning their solution.
• More efficient communication - without join.me we would waste time going back and forth on emails or slack trying to get our message across. Join.me lets us quickly show AND tell others what's going on. I honestly don't know how we ever functioned without it.

Incentivized

Independently Invited by TrustRadius

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info