HelpWire vs. RemotePC

I use HelpWire for training new employees and fixing software issues. When a new hire joins, I can easily access their computer to help them set up their development environment and answer questions right away. It’s also a great tool for troubleshooting. If someone has a problem, I can log in to their computer, see what’s wrong, and help them fix it. HelpWire makes this process quicker and easier.

While at the office, I needed documents from my home PC. I was able to use the browser at the office to access my home PC, grab the document and download it. You can also browse the web from work via your home PC, if you know what I mean. Framerates are great, so it felt natural the whole time. Also the app works on Android without any issues

• Cross-platform access for easy testing
• Simple and quick to set up and easy to access
• Excellent customer service with quick responses to any questions

• Easy setup, Within minutes of Installation I was up and running
• Security - OTP 2-Factor authentication, passed security testing.
• Performance - Though I have not fully pushed the boundary it performs as if I was sitting at my desk at home from an Android tablet in the parking lot of work.
• Value - We all have taken a gamble when buying a product. This is one of the purchases that I am actually happy with. It is a great value for what you get.

• Limited Features Compared to Paid Options: As a free software, HelpWire delivers impressive core functionality. However, it might lack some advanced features found in paid remote desktop software. These could include things like: 1. Unattended Access,
• Advanced User Management: For larger teams or organizations, more granular user management controls might be desired. This could allow for assigning different access levels or permissions to different users within the organization.

• long waiting time to initiate connection compare to competitors
• total lack of keyboard translation between macOS - Windows. No keyboard configuration options at all. I don't recommend macOS users, and non-english keyboard layout users.
• Key combination transfer doesn't work or behaves strange

It's free, but I love their service, so I will buy their service if they introduce any paid program.

I still find value in this tool. If I needed to increase computers supported, I would need to revaluate pricing concerns.

Incentivized

HelpWire has been really great for me. It’s easy to use, works fast, and the chat helps a lot when talking to clients. And it’s free, which is awesome. I’d definitely recommend it to anyone who needs remote support.

At this point I have no issue with RemotePC's overall usability. It continues to meet my needs for what is required for me to run my business. I would like to see continued improvements with RemotePC's allowing me to continue to work remotely. Waking or starting the computer would be a plus.

Incentivized

We felt a lag in movement of mouse on AnyDesk but on HelpWire we do not face any such issue. The movement of cursor and mouse is as smooth as working on your own system.

Although TeamViewer stands as the top product for remote support, the same goes for its pricing. A small business like ours wouldn't be able to afford software like TeamViewer and we would never be using most of its features. On the other end, Splashtop is an affordable option, but its deployment is a little too complicated. RemotePC was our choice, with an easy deployment process and a pricing program that's easy to understand and within our budget.

Incentivized

• a handy tool to simplify my work that I can use for free
• Using HelpWire has made me more productive because I can focus on solving problems here and now, rather than wasting time on long explanations.

• Zero friction remote access on demand
• Very competitive priced
• Saving 2 hours travel time per session
• Saving 30 min reporting per session

Incentivized