HelpWire vs. RemotePC

HelpWire

RemotePC

Overview
Product	Rating	Most Used By	Product Summary	Starting Price
HelpWire	Score 10.0 out of 10	N/A	HelpWire is a remote desktop service that provides remote control tools for on-demand support of PCs, laptops, and workstations. It streamlines IT support, boosting productivity for customer support teams regardless of size. Technicians can access clients' computers for swifter issue resolution and eliminating the need for costly, time-consuming on-site visits. HelpWire offers functionality tailored to the unique needs of SMBs, IT support teams, MSPs, and help desks, ensuring…	$0
RemotePC	Score 8.3 out of 10	N/A	RemotePC is a remote access solution that allows consumers, businesses and IT professionals to access and control their PCs & Macs remotely from any device including iOS/Android. Connect to remote computers to work from home or anywhere. RemotePC lets the user access remote computers directly via the web, with no software installation required. Includes plans for consumers, small businesses, and large enterprises. IT Technicians can take advantage of RemotePC HelpDesk to connect…	$39.50 per year 1 License, 2 Computers

Pricing

HelpWire

RemotePC

Editions & Modules

No answers on this topic

Consumer: $39.50
per year 2 computers
SOHO: $59.50
per year 5 computers
SOHO: $79.50
per year 10 computers
HelpDesk: $99.50
per year unlimited computers
Team: $299.50
per year 50 computers
Enterprise: $599.50
per year 100 computers

Offerings

Pricing Offerings
HelpWire	RemotePC
Free Trial
Yes	Yes
Free/Freemium Version
Yes	No
Premium Consulting/Integration Services
Yes	No

Entry-level Setup Fee

Optional

No setup fee

Additional Details

The product is free of charge, no Ads, no extra fees

RemotePC offers regular first year discounts for all plans.

More Pricing Information

Features

HelpWire

RemotePC

Security

Comparison of Security features of Product A and Product B
	HelpWire 10.0 2 Ratings 0% above category average	RemotePC - Ratings
Role-based user permissions	10.02 Ratings	00 Ratings

Remote Administration

Comparison of Remote Administration features of Product A and Product B
	HelpWire 10.0 2 Ratings 12% above category average	RemotePC 9.2 19 Ratings 11% above category average
File transfer	10.02 Ratings	9.715 Ratings
Instant message	10.02 Ratings	8.79 Ratings
Screen sharing	00 Ratings	9.719 Ratings
Over-the-Internet remote session	00 Ratings	9.819 Ratings
Initiate remote control from mobile	00 Ratings	9.212 Ratings
Remote management of servers & workstations	00 Ratings	9.813 Ratings
Remote Active Directory® management	00 Ratings	8.46 Ratings
Centralized management dashboard	00 Ratings	7.98 Ratings
Session record	00 Ratings	9.29 Ratings
Annotations	00 Ratings	9.46 Ratings
Multi-platform remote control	00 Ratings	9.712 Ratings

Remote Access

Comparison of Remote Access features of Product A and Product B
	HelpWire 8.9 2 Ratings 0% above category average	RemotePC - Ratings
Attended device access	10.02 Ratings	00 Ratings
Virtual device access	10.02 Ratings	00 Ratings
Multiple-display support	8.52 Ratings	00 Ratings
Multiple concurrent sessions	7.01 Ratings	00 Ratings

Best Alternatives
	HelpWire	RemotePC
Small Businesses	Getscreen.me Score 9.8 out of 10	Getscreen.me Score 9.8 out of 10
Medium-sized Companies	ConnectWise ScreenConnect Score 9.0 out of 10	mRemoteNG Score 9.7 out of 10
Enterprises	Remote Desktop Manager Score 8.4 out of 10	Remote Desktop Services Score 9.0 out of 10
All Alternatives	View all alternatives	View all alternatives

User Ratings
	HelpWire	RemotePC
Likelihood to Recommend	10.0 (2 ratings)	9.7 (20 ratings)
Likelihood to Renew	- (0 ratings)	9.0 (1 ratings)
Usability	10.0 (1 ratings)	9.0 (1 ratings)

User Testimonials
	HelpWire	RemotePC
Likelihood to Recommend	Electronic Team, Inc. HelpWire is the best app whenever you need to connect with a remote system. R Kumar Manager Read full review	IDrive RemotePC is very well suited for remote administration and remote access to own PC's. Larger scale implementations might require integration and gateway server. Mobile access best requires a tablet however without a mouse navigation can be cumbersome. Multiple connections on one PC seems currently not supported so a one on one link for the time being Incentivized AB A Bell Systems Lead Read full review
Pros	Electronic Team, Inc. Remote support Quick and easy installation and connection setup No lag in mouse movement Free for all Ritesh Roy Business Development Manager Read full review	IDrive It installs well using common sense (which is not common) It is easy to use It is easy to setup unique encryption keys for maximum security for each system in your dashboard Incentivized SS Sandy Szabo Consultant Read full review
Cons	Electronic Team, Inc. Screen recording feature should be added Some improvement can be done on UI R Kumar Manager Read full review	IDrive Streaming quality of remote desktop More options for unattended access Client should be set up to access Windows login screen by default Incentivized Verified User Anonymous Read full review
Likelihood to Renew	Electronic Team, Inc. No answers on this topic	IDrive I still find value in this tool. If I needed to increase computers supported, I would need to revaluate pricing concerns. Incentivized Steve Bessler IT Admin Read full review
Usability	Electronic Team, Inc. HelpWire is amazing. It's very easy to install, connect and use. Ritesh Roy Business Development Manager Read full review	IDrive Pretty easy to setup and use. Get up and running and support users. Incentivized Steve Bessler IT Admin Read full review
Alternatives Considered	Electronic Team, Inc. We felt a lag in movement of mouse on AnyDesk but on HelpWire we do not face any such issue. The movement of cursor and mouse is as smooth as working on your own system. R Kumar Manager Read full review	IDrive Although TeamViewer stands as the top product for remote support, the same goes for its pricing. A small business like ours wouldn't be able to afford software like TeamViewer and we would never be using most of its features. On the other end, Splashtop is an affordable option, but its deployment is a little too complicated. RemotePC was our choice, with an easy deployment process and a pricing program that's easy to understand and within our budget. Incentivized JJ Josue Jesus Director of Compliance Read full review
Return on Investment	Electronic Team, Inc. It is a free App so I would I say ROI is magnificent especially because we are getting great service without investing any money. Ritesh Roy Business Development Manager Read full review	IDrive reduced downtime with quick integration ability to quickly access a remote computer, even when you don't have ready access to your own system. Any computer will work in a pinch :) multi platform support simplifies interaction between various operating systems. Verified User Anonymous Read full review
ScreenShots	HelpWire Screenshots	RemotePC Screenshots