HipChat (discontinued) vs. Zulip

Well suited for

Cross-teams communication.

Webhooks support. Easy integrations with Atlassian products and other systems as well. File sharing directly or in a group. Video/Audio calls.

Not suited for:

Lacks apps integration like Slack.

Lacks quality with video calls.

Slow file transfer for large files.

Frequent downtime due to app instability.

Incentivized

Zulip is great at what it does, and I enjoy using this product every day, but to me it serves as an alternative to the bigger names in instant communication. If they had more features and offered a simpler profile layout that was easier to look at, my rating would be higher.

Incentivized

• HipChat is very stable and reliable. I have never had issues with not being able to connect or being able to communicate with others on HipChat.
• HipChat integrates quite well with other applications, such as Jira and Stash. This is a main selling point for my team. It provides a convenient feed of actions on a JIRA story or Stash pull request.
• HipCat does a good job of allowing 1-1 and group chats. It is simple to start a new conversation and it is easy to hold a group conversation and keep track of who is in the room.
• I like how HipChat has away/here/on mobile statuses. This makes it easy to see if a person is available to be contacted.

Incentivized

• Letting you send direct messages
• Letting you customize each message like adding bullet points and hyperlinks
• Keeping each thread organized

Incentivized

• Mobile app is not very responsive on iOS. Sometimes connection to Hipchat servers is taking too long even on good networks.
• Both mobile and desktop versions have no alphabetical or recent sorting for groups and chat rooms.
• Video and audio calls are pretty useless, they're slow and not always work.
• The whole user interface is simple but very outdated - apparently Atlassian didn't focus too much on Hipchat even though they tried in the last 2 years.

Incentivized

• It would be nice to see a person's title under their name when you click their profile
• It would be nice to see a person's direct report when you click their profile
• Including more personalized information in the quick view of a profile would be nice

Incentivized

If they fix the bugs the last update gave that are causing hipchat to crash more often.

Incentivized

The app itself had a pleasant if not generic interface. As a user experience expert and engineer I can say the interface is fairly intuitive if not bland. It does what you expect it to do and it's available on iOS and Android devices. If I recall it was generally pretty light weight in terms of installation size.

Incentivized

Again, I would like to see more personalized features pertaining to the quick view you get when you click on someone's profile within the software. I do like how it offers a desktop app as well as web browser support. I also like the customizing of notification sounds, there's a lot to choose from which is ideal.

Incentivized

HipChat support is good . Responds in timely manner when ever we have raised the request via email , phone and gives us continue update on the request .Though most of the questions are answered by HipChat FAQs , but they can still improve it and add more to the knowledge base .

Incentivized

I don't have insights as I was not a part of the implementation. However, I love the end product

Incentivized

We tried a lot of chat clients before choosing HipChat. The Skype for Business UI on the Mac side was 5 years old and terrible. Mac users hated the app including our CTO. Cisco Jabber was expensive to license and maintain; Skype was open to the public which took time away due to users dealing with spam and could allow viruses and malware. HipChat being a closed product, centrally managed and available to try without an upfront investment was perfect for our environment. All our Agile teams have their own room, chat and can communicate with others quickly and easily.

Incentivized

I did not have a say in my company choosing Zulip as their main communication channel, but I can understand why they chose Zulip over any other program. It does house different discussion topics better than Teams does in my opinion, and you're able to easily add subtopics underneath them.

Incentivized

Actually I never shared of HipChat using with more than 25 persons in team simultaneously, but I believe it can be scaled for much largest collaboration teams. At least it works flawlessly for us, with transparent integration with Jira, and I am not see any reasons for some troubles for work at big scale.

Incentivized

• HipChat has increased the effiency with which I am able to communicate with my coworkers, particularly those who work out of other offices. Having a light, portable messaging solution has been beneficial for checking in on small things without the need to send emails or schedule phone calls.

Incentivized

• I don't feel suited to answer this as I have been with my organization for less than 2 months.

Incentivized