HRdirect Smart Apps vs. UKG Pro

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
HRdirect Smart Apps
Score 8.4 out of 10
Small Businesses (1-50 employees)
HRdirect Smart Apps is an HR Management software solution from HRdirect, a a division of ComplyRight, Inc., dedicated to developing and delivering “Solutions for Smart Employers” since 1985. The vendor says HRdirect supports business managers at more than 500,000 locations with essential employee management and compliance tasks. HRdirect Smart Apps aims to help users work efficiently and affordably. The vendor's goal is to simplify complex processes and free employers from compliance…N/A
UKG Pro
Score 7.7 out of 10
N/A
UKG delivers cloud-based HCM solutions including UKG Pro that help businesses simplify payroll computations, accelerate talent acquisition, manage time and attendance, and support proactive, strategic talent management on a global level.N/A
Pricing
HRdirect Smart AppsUKG Pro
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
HRdirect Smart AppsUKG Pro
Free Trial
NoNo
Free/Freemium Version
YesNo
Premium Consulting/Integration Services
NoYes
Entry-level Setup FeeNo setup feeNo setup fee
Additional DetailsNO PER EMPLOYEE PRICING, NO BUNDLED FEATURES. JUST $60 A YEAR PER APP. Simple Pricing, No Matter How You Slice It Only use the Smart Apps that best fit your unique needs and pay the same, low price for each one: just $60 a year. It's easy to add more at any time, too - either as your needs change or as our solutions expand.
More Pricing Information
Community Pulse
HRdirect Smart AppsUKG Pro
Top Pros
Top Cons
Features
HRdirect Smart AppsUKG Pro
Human Resource Management
Comparison of Human Resource Management features of Product A and Product B
HRdirect Smart Apps
10.0
1 Ratings
23% above category average
UKG Pro
8.4
820 Ratings
6% above category average
Employee demographic data10.01 Ratings8.7746 Ratings
Job profiles and administration10.01 Ratings8.3748 Ratings
Compliance data (COBRA, OSHA, etc.)10.01 Ratings8.3530 Ratings
Employment history00 Ratings8.7777 Ratings
Workflow for transfers, promotions, pay raises, etc.00 Ratings8.5735 Ratings
Organizational charting00 Ratings7.8658 Ratings
Organization and location management00 Ratings8.5670 Ratings
Leave and Attendance Management
Comparison of Leave and Attendance Management features of Product A and Product B
HRdirect Smart Apps
1.0
1 Ratings
156% below category average
UKG Pro
8.2
577 Ratings
1% above category average
Approval workflow1.01 Ratings8.6517 Ratings
Balance details00 Ratings8.2540 Ratings
Annual carry-forward and encashment00 Ratings7.9443 Ratings
Employee Self Service
Comparison of Employee Self Service features of Product A and Product B
HRdirect Smart Apps
10.0
1 Ratings
20% above category average
UKG Pro
8.6
813 Ratings
5% above category average
View and generate pay and benefit information10.01 Ratings8.8784 Ratings
Update personal information10.01 Ratings8.9790 Ratings
View company policy documentation10.01 Ratings8.6576 Ratings
Employee recognition00 Ratings7.9296 Ratings
View job history00 Ratings8.8774 Ratings
HR Reporting
Comparison of HR Reporting features of Product A and Product B
HRdirect Smart Apps
1.0
1 Ratings
153% below category average
UKG Pro
7.9
751 Ratings
4% above category average
Report builder1.01 Ratings7.9730 Ratings
Pre-built reports1.01 Ratings8.0741 Ratings
Ability to combine HR data with external data00 Ratings7.8509 Ratings
Onboarding
Comparison of Onboarding features of Product A and Product B
HRdirect Smart Apps
1.0
1 Ratings
156% below category average
UKG Pro
8.7
571 Ratings
8% above category average
New hire portal1.01 Ratings8.5568 Ratings
Manager tracking tools1.01 Ratings8.8454 Ratings
Payroll Management
Comparison of Payroll Management features of Product A and Product B
HRdirect Smart Apps
-
Ratings
UKG Pro
8.7
761 Ratings
8% above category average
Pay calculation00 Ratings9.1723 Ratings
Support for external payroll vendors00 Ratings8.7347 Ratings
Off-cycle/On-Demand payment00 Ratings8.9245 Ratings
Benefit plan administration00 Ratings8.2656 Ratings
Direct deposit files00 Ratings9.2715 Ratings
Salary revision and increment management00 Ratings8.7585 Ratings
Reimbursement management00 Ratings8.057 Ratings
Asset Management
Comparison of Asset Management features of Product A and Product B
HRdirect Smart Apps
-
Ratings
UKG Pro
8.8
196 Ratings
11% above category average
Tracking of all physical assets00 Ratings8.8196 Ratings
Performance and Goals
Comparison of Performance and Goals features of Product A and Product B
HRdirect Smart Apps
-
Ratings
UKG Pro
8.0
387 Ratings
1% below category average
Corporate goal setting00 Ratings8.3300 Ratings
Individual goal setting00 Ratings7.8368 Ratings
Line-of sight-visibility00 Ratings8.1259 Ratings
Performance tracking00 Ratings7.8342 Ratings
Performance Management
Comparison of Performance Management features of Product A and Product B
HRdirect Smart Apps
-
Ratings
UKG Pro
8.2
476 Ratings
3% above category average
Performance plans00 Ratings8.0424 Ratings
Performance improvement plans00 Ratings7.9334 Ratings
Review status tracking00 Ratings8.4445 Ratings
Review reminders00 Ratings8.0408 Ratings
Multiple review frequency00 Ratings8.6343 Ratings
Succession Planning
Comparison of Succession Planning features of Product A and Product B
HRdirect Smart Apps
-
Ratings
UKG Pro
8.9
193 Ratings
11% above category average
Create succession plans/pools00 Ratings8.9159 Ratings
Candidate ranking00 Ratings8.9169 Ratings
Candidate search00 Ratings8.7168 Ratings
Candidate development00 Ratings8.9157 Ratings
Recruiting / ATS
Comparison of Recruiting / ATS features of Product A and Product B
HRdirect Smart Apps
-
Ratings
UKG Pro
8.4
470 Ratings
7% above category average
Job Requisition Management00 Ratings8.4446 Ratings
Company Website Posting00 Ratings8.9434 Ratings
Publish to Social Media00 Ratings8.5344 Ratings
Job Search Site Posting00 Ratings8.7402 Ratings
Duplicate Candidate Prevention00 Ratings7.2334 Ratings
Applicant Tracking00 Ratings8.4433 Ratings
Notifications and Alerts00 Ratings8.5401 Ratings
Best Alternatives
HRdirect Smart AppsUKG Pro
Small Businesses
Dayforce Powerpay
Dayforce Powerpay
Score 9.2 out of 10
Dayforce Powerpay
Dayforce Powerpay
Score 9.2 out of 10
Medium-sized Companies
Paypro Workforce Management
Paypro Workforce Management
Score 9.6 out of 10
Paypro Workforce Management
Paypro Workforce Management
Score 9.6 out of 10
Enterprises
Infor Human Resources
Infor Human Resources
Score 7.1 out of 10
Infor Human Resources
Infor Human Resources
Score 7.1 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
HRdirect Smart AppsUKG Pro
Likelihood to Recommend
10.0
(1 ratings)
8.4
(947 ratings)
Likelihood to Renew
1.0
(1 ratings)
8.4
(196 ratings)
Usability
-
(0 ratings)
8.8
(189 ratings)
Availability
-
(0 ratings)
10.0
(75 ratings)
Performance
-
(0 ratings)
9.9
(332 ratings)
Support Rating
1.0
(1 ratings)
5.6
(495 ratings)
In-Person Training
-
(0 ratings)
9.7
(87 ratings)
Online Training
-
(0 ratings)
9.4
(204 ratings)
Implementation Rating
-
(0 ratings)
9.9
(86 ratings)
Configurability
-
(0 ratings)
9.9
(76 ratings)
Ease of integration
-
(0 ratings)
10.0
(66 ratings)
Product Scalability
-
(0 ratings)
9.8
(94 ratings)
Vendor post-sale
-
(0 ratings)
9.3
(56 ratings)
Vendor pre-sale
-
(0 ratings)
10.0
(49 ratings)
User Testimonials
HRdirect Smart AppsUKG Pro
Likelihood to Recommend
ComplyRight
UPDATE 3/20/2020: I initially gave HRDirect a "0" recommendation due to all the issues we had with the PTO Module. However, since purchasing the Harassment Training Module ($90), this product is the best value for the money and puts us in compliance with mandated requirements. It is easy to use and well-presented. At this point in time, with the issues and frustration level of all our employees, managers, and payroll department, it would be difficult for me to recommend this app as suitable in any scenario. However, should HRdirect fix the issues and get the app to perform as it was originally designed, it would be a great product for a small to medium company that has limited resources yet wants a good product for the money. In our experience, the new hire portal did not appear to be functioning properly; our new hires were not able to access the blank documents. They could see them but not open them (PDFs).
Read full review
UKG
As a hospital with 1300 employees, we find that UKG is fully scalable and addresses all our needs with one product. UKG offers the Ready solution, which is aimed at smaller organizations. There are several different benefit solutions. Because of the other offerings, UKG products would work well for large, global organizations and smaller businesses that need automation and technology for payroll and timekeeping.
Read full review
Pros
ComplyRight
  • Initially, you were able to see all activity and drill down for details.
  • It was easy-access for all our employees in the 7 states we operate in.
  • It provided tracking for the managers.
  • Payroll had access to all PTO requests.
Read full review
UKG
  • UKG has an amazing support team to reach out to if assistance is needed
  • All add-ons of UKG Pro integrate seamlessly making it a powerful software program
  • UKG Pro is very configurable to meet the specific needs of companies
  • It is easy to use and navigate
  • The mobile app is loved by all employees and provides on-demand access
  • The Ultimate Community is amazing!! On-demand information on all products and how they are used. Connect with other companies that use UKG Pro and learn from each other.
  • The Learning Centre is also amazing!! Learning right at your fingertips anytime, anywhere.
Read full review
Cons
ComplyRight
  • HRdirect performed an upgrade in 2019 and that's where things went awry.
  • You could no longer drill down through the calendar to see the details - i.e. Doctor's appointment, illness, childcare issues, vacation, etc.
  • Previous year PTO requests were not archived and you now had to scroll through hundreds of PTO requests to see the most current.
  • Previous PTO requests were listed oldest to most current, resulting in much frustration trying to locate specific ones.
  • The print option was not longer functional.
  • The online help request form was no longer accessible.
Read full review
UKG
  • Onboarding and recruiting need an environment that is more stable and dependable.
  • Core Benefits could be enhanced to allow OE and LE events via the mobile app.
  • Service and support need to be increased; days and weeks now, when we first went live, it was minutes and hours.
  • Adapting all version of time management into one or two versions, at no cost to the customer would allow the resources from UTA, UTM and WFM Classic to be directed to future enhancements and would allow support services to be increased for the 2 remaining platforms.
Read full review
Likelihood to Renew
ComplyRight
As previously described, there are too many unresolved issues.
Read full review
UKG
We have been a customer since 2015, we have gone to market and find that UKG Pro product is both user friendly for administrators as well as the employee. The qualify of support and service of UKG team is valued and we trust the product.
Read full review
Usability
ComplyRight
No answers on this topic
UKG
Mobile App: Really easy to use and its nice to have an HR software that actually has an mobile application to be able to enter time and to take care of everything with. Web App: The system is relatively easy to use with maybe a little training at the beginning if you have used another system. But the site is really easy to use and a lot better having everything under one roof
Read full review
Reliability and Availability
ComplyRight
No answers on this topic
UKG
For the most part UltiPro has been reliable, but it could definitely be better. There have been several notable server issues where we were unable to access the product or unable to utilize some of the features. Customer support is usually quick to respond to questions about these issues, but they do not proactively reach out to customers whose environments have been effected by outages
Read full review
Performance
ComplyRight
No answers on this topic
UKG
Normally UKG Pro loads quickly. We had been having major issues with reports running in a timely manner but recently they broke out our virtual server to another instance where is wasn't sharing resources and that seems to have helped reporting run more efficiently.
Read full review
Support Rating
ComplyRight
Due to the fact that we were patient for more than 6 months with no resolution in sight, we decided to end our relationship with HRdirect for PTO tracking. 3/20/2020: We have purchased the Harassment Training Module. Excellent product with great value for the money.
Read full review
UKG
The quality of UKG Support is related directly to the UKG rep. who handles the issue. In some cases you get someone who really is good at supporting the product and others may not have as much experience and it shows
Read full review
In-Person Training
ComplyRight
No answers on this topic
UKG
I've been to a few in-person (hands on) training sessions and it is very similar to the online classes. You have the same reference material to look back on after the training. So regardless of in person training or online you really get the same thing.
Read full review
Online Training
ComplyRight
No answers on this topic
UKG
Most of the online training was very generic (to be expected) but we had specific requirements for configuration that could have been better addressed with more individual sessions earlier on from our project team. However, we did finally begin booking training sessions with our implementation team which were recorded, and so provided additional information for how to correctly configure and test the system.
Read full review
Implementation Rating
ComplyRight
No answers on this topic
UKG
Make sure you have all of your tax account information with all the states you are registered in available and that you are knowledgeable about the filing status, frequency, etc. We had some unique challenges with our state unemployment tax set up that I was not aware of and needed to be addressed prior to going live. Working with the state unemployment office can be a challenge.
Read full review
Alternatives Considered
ComplyRight
No answers on this topic
UKG
We used ADP WFN prior to switching to UKG. We interviewed three different payroll companies to see what our options were. UKG stood out and aligned with our company values. The sales team was very helpful and asked questions about what we were currently doing and how they could assist with simplifying things. I personally had a side meeting with them to see if there were options for a process that we manually process and if UKG could actually eliminate the process. We came to the conclusion that we weren't able to get it 100%, but we could pull 80% of what we needed from UKG, and then we would only need to manipulate 20% of the information. It was also determined from that meeting that we wouldn't need to pay extra to have a special report built. The customer service is what we were sold on. The other companies that we looked at didn't give us the confidence that their customer service would be any better than what we previously had.
Read full review
Scalability
ComplyRight
No answers on this topic
UKG
Read full review
Return on Investment
ComplyRight
  • Initially, HRdirect was proving to be an excellent tool, and we were getting a quick turnaround on small issues. However, the upgrade messed things up on our accessibility, with no resolution in sight.
  • Harassment training module is excellent.
Read full review
UKG
  • Personally as a veteran user of UKG Pro, in past employers I have seen many amazing increases in employee engagement and ROI.
  • With QuVa, we are still very new to the UKG Pro platform and are just now beginning to get out of the implementation phase where we can start measuring the change. I will be looking for changes in Overtime spending to reduce as a result of more informative and actionable dashboards for managers to monitor overtime and timeclock abuses in real time. I am also expecting employees to engage more with new features being pushed out to the mobile app.
Read full review
ScreenShots

HRdirect Smart Apps Screenshots

Screenshot of EMPLOYEE RECORDS
Smarter, Centralized Employee Management

 - Directory & Records
 - Employee Self-Service
 - Document StorageScreenshot of ATTENDANCE CALENDAR
Take Control of Employee Attendance

 - 12-Month Calendars
 - Absence Code Management
 - Absence NotesScreenshot of I-9 & W-4
Ease the Burden of Completing I-9 and W-4 Forms

 - Onboarding Workflow
 - Guided I-9 & W-4 Forms
 - History & Audit TrackingScreenshot of JOB APPLICATION
Smart Hiring Begins Before the Interview

 - Compliant Questions Library
 - Customizable Application
 - Online Application LinkScreenshot of PROGRESSIVE DISCIPLINE
Your Guide to an Effective Disciplinary Program

 - Employee Warning Notices
 - Discipline History
 - Action Plan DocumentationScreenshot of TIME OFF REQUEST
Let Employees Handle Time Off Requests for You

 - Employee Time Off Requests
 - Supervisor Approval Workflow
 - Attendance Calendar Sync

UKG Pro Screenshots

Screenshot of UKG Pro People CenterScreenshot of UKG Pro PayrollScreenshot of UKG Pro Mobile AppScreenshot of UKG Pro RecruitingScreenshot of UKG Pro Employee Voice