Item: UKG Pro
Rating: 10
Author: Rachel Russ

Overall Satisfaction with UltiPro

Use Cases and Deployment Scope

We use Ultipro in our HR and Payroll departments, but it is also used across the organization with employee self-service.

Pros and Cons

Pros

They really listen to their customers.
They continue to add new features
They have a lot of training classes and hands-on learning opportunities that really helped me do more as users.

Cons

I would like to have the ability to do mass updates for employee data besides just supervisor changes
When we move an employee from one company to another we have to re-enter their deductions which if an employee has a lot, could be very time consuming and/or missed in the process
In Business Intelligence it would be nice to have a search feature to quickly find what you're looking for, I spend a lot of time searching for less commonly used fields

If you're wanting to go more paperless this is a great software! Going from paper open enrollment to 100% electronic has been great! Having staff get their pay stubs, their W-2's and 1095's has saved us in postage fees and time. Staff can update their address, direct deposit, and W-4 in employee self-service so that has eliminated that paperwork too.

Using UltiPro

UltiPro Business Outcomes

Time savings
Consolidating HR administration under a single solution
Security and peace of mind
Other

Ultipro has definitely consolidated our HR administration under a single solution. With Ultipro we don't have to think twice about our users' security. Time savings has probably been my favorite feature.

UKG Pro Feature Ratings

UltiPro Training

Training Types Used

Online training
In-person training
Self-taught

Online Training

There are so many training opportunities for each of the modules and the classes are taught pretty frequently online so I've never had to wait very long for a class. The classes are well prepared and have training guides to reference after the online training. Some are pretty long, so it's a bit of a time commitment but they flow well and are interactive so the time passes pretty quickly.

In-Person Training

I've been to a few in-person (hands on) training sessions and it is very similar to the online classes. You have the same reference material to look back on after the training. So regardless of in person training or online you really get the same thing.

UltiPro Support

Support Rating

Tickets are easy to put in. I've always gotten a call regarding my ticket and Ultipro has helped to resolve any problems pretty quickly. There is a lot of training available as well.

Comments

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HR view of Ultipro