UKG Pro Works for Me!
Updated May 20, 2024

UKG Pro Works for Me!

Jason Haskins | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with UKG Pro

UKG Pro is a our HRIS system which is used for Payroll and Benefits management. We have several of the modules to address workforce management, learning, performance and document management. UKG Pro assists us with the various facets of managing our employees and the HR functions. We have enjoyed the seamless interaction between the various modules which allows for easy integration and use of the product.

Pros

  • Integrates well between the modules
  • Benefits management
  • Open Enrollment
  • Employee Self Service
  • Online community for users
  • Rapid Response support for payroll processing
  • Online training resources

Cons

  • Their support follow through can be lacking
  • Communication for system outages/known issues
  • More control of security for administrators
  • Announcing new features before they are actually ready to be used
  • UKG Pro is a time saver for our organization. As we have added modules we have seen tasks that have taken much longer to perform completed quicker and easier.
  • Having the HR processes on the same platform has also been a benefit.
  • The ability to report on the data in UKG has also been a major benefit for our organization.
We have been able to setup and use the same processes for managing our global employees. While we have shifted the responsibilities to the various regions throughout the globe, the same process is used by all regions and it has helped tremendously with managing and updating our employee population. We have seen the same with our US locations as we have been able to move manual processes on the plant floor to be standard processes within the system that everyone uses.
A recent enhancement to the system will make the process of performing open enrollment each year much easier. In years past, the setup for OE has been tedious and required the recreation of the same plans each year. With this recent enhancement it is now possible to copy these plans from the previous year which will shave time off of the Open Enrollment setup process. That will be a game changer going forward and give back some very valuable time during such a busy time of the year.
My experience with HRIS systems is limited to UKG Pro. It is the only HRIS I have worked with. I have worked with other systems that perform the tasks of some of its models and have found that when used with the various modules the overall experience with UKG is great. The ability to have all of the modules on the same platform makes the integration between UKG Pro and the modules great!

Do you think UKG Pro delivers good value for the price?

Yes

Are you happy with UKG Pro's feature set?

Yes

Did UKG Pro live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of UKG Pro go as expected?

I wasn't involved with the implementation phase

Would you buy UKG Pro again?

Yes

UKG Pro is the only HRIS system that I have worked with. I have found it to be very intuitive to learn and use. UKG is always enhancing and updating the features based on suggestions from the user community. I would expect that it would work well with any organization, but it is key that it is implemented according to how you need to use it.

UKG Pro Feature Ratings

9.3
Employee demographic data
10
Employment history
10
Job profiles and administration
10
Workflow for transfers, promotions, pay raises, etc.
10
Organizational charting
8
Organization and location management
8
Compliance data (COBRA, OSHA, etc.)
Not Rated
9.0
Pay calculation
10
Support for external payroll vendors
8
Off-cycle/On-Demand payment
10
Benefit plan administration
7
Direct deposit files
10
Salary revision and increment management
9
8.7
Approval workflow
10
Balance details
8
Annual carry-forward and encashment
8
10.0
View and generate pay and benefit information
10
Update personal information
10
View job history
10
View company policy documentation
10
Employee recognition
10
8.0
Tracking of all physical assets
8
9.3
Report builder
10
Pre-built reports
8
Ability to combine HR data with external data
10
Integration with other HR capabilities ()
Not Rated
10.0
Performance plans
10
Performance improvement plans
10
Review status tracking
10
Review reminders
10
Multiple review frequency
10
10.0
Create succession plans/pools
10
Candidate ranking
10
Candidate search
10
Candidate development
10
10.0
New hire portal
10
Manager tracking tools
10
10.0
Corporate goal setting
10
Individual goal setting
10
Line-of sight-visibility
10
Performance tracking
10
10.0
Job Requisition Management
10
Company Website Posting
10
Job Search Site Posting
10
Applicant Tracking
10
Notifications and Alerts
10

UKG Pro Support

The quality of UKG Support is related directly to the UKG rep. who handles the issue. In some cases you get someone who really is good at supporting the product and others may not have as much experience and it shows.
ProsCons
Problems get solved
Immediate help available
Support cares about my success
Poor followup
Not kept informed
Escalation required
Need to explain problems multiple times
Slow Initial Response
I was not aware of an option to purchase premium support. What is premium support?
Yes - Yes. In most cases, the response is within a timely manner and the issue is resolved eventually.
Unfortunately, nothing is coming to mind specifically, but I do recall working with some good reps. I do recall working with a UKG rep. who helped us transition from back office to web payroll processing and the 2nd rep. who helped us really out shined the first person who was working with us and made us comfortable with the process and was there with us through the whole thing.

Comments

  • Alexandra Fischer | TrustRadius Reviewer
    Alexandra Fischer
    (Vendor Representative) commented a year ago
    Thank you so much for sharing your insights Jason!

More Reviews of UKG Pro

  1. Home
  2. HR Management Software
  3. UKG Pro Reviews
  4. User Review of UKG Pro