Overall Satisfaction with UltiPro
We currently use UltiPro as our payroll processing software. We switched to UltiPro in 2016 because it allowed us to integrate our US and Canadian operations into one platform and also offers the ability to expand to other modules including recruiting and training, although we have not activated those yet. UltiPro also gives us the means to have more in depth reporting.
- UltiPro is very intuitive to use and very user friendly, which has been helpful in learning the system and training others on it as we added new employees.
- The security and permission levels provided by UltiPro are broad and easy to customize, which allows us to have our various team members only have access to the information they are supposed to see.
- The reporting options in UltiPro, especially through the Business Intelligence feature, are very helpful for analyzing data.
- The main area where there is some room for improvement with UltiPro is with customer service. The Rapid Response hotline is very helpful, but the "case" system does not seem to create urgency even when you mark something as a priority, and there seems to be a lot of pushing from our end needed to get things addressed in a timely manner.
- There are some functions that can only be done in the "back office" rather than the web portal, and this split functionality can be annoying and slow down productivity sometimes.
- There is some limited functionality if you don't have the time and attendance module, which costs extra money.
- Time savings
- Consolidating HR administration under a single solution
We have achieved time savings using UltiPro because it has allowed us to streamline and consolidate some of our processes and UltiPro has taken over some of the processes such as payroll taxes. We have yet to consolidate our HR administration because in order to do so, we have to bring on different "modules" of UltiPro, and we have yet to receive full buy in from upper management to do so because we have still been having some hiccups with the payroll module.
The main reason we switched from ADP was because UltiPro offered more support for our Canadian operations and allowed them to be integrated with our US operations. We were also looking for a more robust system as we continued to grow as a company, and so far UltiPro has been meeting our needs.
UKG Pro Feature Ratings
Using UltiPro
25 - Currently we only have our payroll and HR personnel utilizing UltiPro, as well as a few of our accountants who utilize the reporting functions. However, we are working on rolling out self service, starting with our supervisors and eventually having all employees able to access their profiles on the website to manage things.
3 - We are lacking in house support somewhat, as our IT department does not have the resources to support individual applications and sites. We do have an HRIS manager who does most of the management, and then a couple of people who help with report writing and any of the back office stuff.
- Payroll processing
- Reporting
- Employee information
UltiPro Support
Pros | Cons |
---|---|
Knowledgeable team Immediate help available Quick Initial Response | Poor followup Problems left unsolved Escalation required Need to explain problems multiple times |
There was a time when our payroll manager was out during year end, and we kept running into various issues. Even though it was the busiest season, UltiPro got back to us promptly and helped us resolve our issues. The Rapid Response team is the true star of their support, which allow you to call in and get most issues fixed right away.