UKG Pro offers value, ease-of-use for customers with configurability and system tools
March 29, 2023

UKG Pro offers value, ease-of-use for customers with configurability and system tools

Shelley Gale | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with UKG Pro

I was part of the original project team that implemented UKG Pro (then UltiPro) for our company in 2017 to 2018. We were also a beta customer for the Benefits Prime (now Benefits Administration) system. We have since added additional modules to our platform, including Performance Management, Compensation Management, LMS (integrated with LinkedIn Learning), and UKG Dimensions (in progress now). We have integrated UKG Pro with our SuccessFactors succession planning system and our iCIMS Recruiting and Onboarding system.
UKG Pro manages all of our associate HR, Payroll and Benefits data seamlessly and integrates our multiple platforms that I support as part of the IT Corporate Applications department. We have found that the system is easy to navigate and use for our business customers, and also provides excellent training and documentation materials for customers.

Pros

  • Easy to navigate pages for HR, Payroll, Benefits and System Administrators
  • Excellent BI reporting resources and sample/demo reports
  • Customization resources for system pages via Platform Configuration
  • Mass upload capability via the Mass Update feature and Import Tool

Cons

  • Unable to process Promotions as part of the Compensation Management merit process
  • Unable to view configuration tables in the Benefits Administration (PlanSource) system
  • Difficulty in configuring security for managers who require visibility to more than one Org Level hierarchy in UKG Pro
  • Platform configuration fields are difficult to add to queries and do not interface to other modules/systems
  • Positive impact on employee engagement as evidenced by our increasing Annual Associate Survey scores
  • Positive impact on data accuracy and integrity
  • Positive impact on reporting capabilities and availability of real-time statistical data
  • Cost/time savings for HR staff to manage data changes via workflow
  • Positive response to increased functionality in the Mobile app (this should increase again with our implementation of UKG Dimensions)
We have been able to centralize the "system of record" for all US-based associates' HR-related data to come from one system - the UKG Pro HR/Payroll system, and are planning to implement a second component company to track Contractors and Temps, and then to eventually add our Global (International) associate population into UKG Pro. This centralization has enabled us to integrate our EE data with our Active Directory via a bidirectional interface via Boomi, and also to utilize interfaces to load peripheral systems such as concur expense Management, our iCIMS Recruiting/Onboarding system, Alchemy/Intellex training systems, and our SAP SuccessFactors system with key EE demographic data from UKG Pro. Finally, we implemented interfaces to our internal BI Data Warehouse to provide consolidated reporting and dashboards for our managers and key Executives.
I have experienced increased personal and job-related satisfaction from learning and implementing new features/modules in our UKG Pro system which assist our business users to be more productive in their daily tasks for HR, Payroll and Benefits. I have also increased my own technical knowledge using the tools and training for BI, mass imports, Platform Configuration, etc. that are available with the UKG Pro system.
Until I first evaluated and implemented the UKG Pro (UltiPro) SaaS system, my past experience was entirely with on-premise HCM/Payroll systems and/or third-party vendors such as ADP. I have been a COBOL software developer for 15 years, a Project Manager and Sr Implementation Consultant with ADP, and a PeopleSoft HRIS/Systems Analyst for 15 years prior to working with UKG Pro. I was pleasantly surprised at how far the UKG Pro system has developed since the early inception of UltiPro, and have enjoyed working with this new SaaS platform which takes a lot of the heavy lifting off of System Admins such as myself, while still allowing for significant customization and configuration in the core system.

Do you think UKG Pro delivers good value for the price?

Yes

Are you happy with UKG Pro's feature set?

Yes

Did UKG Pro live up to sales and marketing promises?

Yes

Did implementation of UKG Pro go as expected?

No

Would you buy UKG Pro again?

Yes

SAP Concur, Alchemy, LinkedIn Learning (Lynda.com)
Prior to working with UKG Pro (UltiPro), I was a software developer and analyst for the PeopleSoft suite of HCM products and thought that they were the best on the market. UltiPro (now UKG Pro) was my first exposure to SaaS (cloud-based) HCM systems, and I must say that I now prefer this platform since I no longer need to handle never-ending tax and regulatory updates, but just receive the bulletins of changes as they are applied, as well as receiving 2 major releases per year, which are much easier to handle. I also like the frequent Newswires and Customer Community which provide ongoing information regarding system updates and great ideas shared by other UKG customers for creative ways to utilize the system. I have been a big fan of the online training and targeted webinars (especially for BI reporting, payroll functionality, etc.) that have been provided in the past and hope to see that continue under the UKG Pro merger.

UKG Pro Feature Ratings

8.0
Employee demographic data
8
Employment history
7
Job profiles and administration
9
Workflow for transfers, promotions, pay raises, etc.
8
Organizational charting
Not Rated
Organization and location management
8
Compliance data (COBRA, OSHA, etc.)
8
8.4
Pay calculation
9
Support for external payroll vendors
Not Rated
Off-cycle/On-Demand payment
9
Benefit plan administration
7
Direct deposit files
9
Salary revision and increment management
8
Not Rated
Approval workflow
Not Rated
Balance details
Not Rated
Annual carry-forward and encashment
Not Rated
9.0
View and generate pay and benefit information
9
Update personal information
9
View job history
Not Rated
View company policy documentation
9
Employee recognition
Not Rated
Not Rated
Tracking of all physical assets
Not Rated
8.0
Report builder
8
Pre-built reports
8
Ability to combine HR data with external data
8
Integration with other HR capabilities ()
Not Rated
7.0
Performance plans
7
Performance improvement plans
Not Rated
Review status tracking
7
Review reminders
7
Multiple review frequency
7
Not Rated
Create succession plans/pools
Not Rated
Candidate ranking
Not Rated
Candidate search
Not Rated
Candidate development
Not Rated
Not Rated
New hire portal
Not Rated
Manager tracking tools
Not Rated
7.0
Corporate goal setting
Not Rated
Individual goal setting
7
Line-of sight-visibility
Not Rated
Performance tracking
7
Not Rated
Job Requisition Management
Not Rated
Company Website Posting
Not Rated
Publish to Social Media
Not Rated
Job Search Site Posting
Not Rated
Duplicate Candidate Prevention
Not Rated
Applicant Tracking
Not Rated
Notifications and Alerts
Not Rated

Upgrading UKG Pro

Yes - We are in the process of implementing the UKG Dimensions system for Timekeeping at all of our 37 US-based locations. We went live with Phase 1 of the project just this week but have experienced a system bug in UKG Pro which prevents the "Update Employees" process from being run to apply modified Auto Assignment Rules against the UKG Pro database. The issue was escalated to the UKG Pro development team, and we are still waiting for a permanent resolution of this issue.
  • Integration of timekeeping module with UKG Pro HCM system
  • Easier to use UI, navigation and 'look-and-feel' now common to both systems (UKG Pro and Dimensions)
  • SSO login for employees and managers
  • Added functionality with Timekeeping, Advanced Scheduling and Attendance modules
  • Integrated Mobile app (UKG Pro and Dimensions)
  • Continuing to provide additional functionality, reporting and dashboards.
  • Automation of previously manual processes, such as weekly schedules in our manufacturing facilities.
  • Real-time hours data for productivity KPIs and management decision-making.
  • Full integration of core HCM system with UKG Dimensions (Org Levels, Jobs, etc.)

UKG Pro Training

We did receive training and utilized the training resources provided by our UKG Pro and UKG Dimensions project teams. We also developed our own internal training that is customized to our individual specifications and environment. Both are useful and I would not recommend trying to implement or use the products without training and guidance. They are fairly intuitive and easy to navigate, but training increases the likelihood of a successful implementation, proper configuration of system features, and an ongoing successful adoption of the product.
  • Online Training
Most of the online training was very generic (to be expected) but we had specific requirements for configuration that could have been better addressed with more individual sessions earlier on from our project team. However, we did finally begin booking training sessions with our implementation team which were recorded, and so provided additional information for how to correctly configure and test the system.

Comments

  • Alexandra Fischer | TrustRadius Reviewer
    Alexandra Fischer
    (Vendor Representative) commented 2 years ago
    Thank you so much for your thoughtful review Shelley! We truly appreciate it!

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