What users are saying about
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Top Rated
1076 Ratings

HubSpot CRM

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Top Rated
1076 Ratings
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Score 8.4 out of 100
33 Ratings
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Score 9.2 out of 100

Likelihood to Recommend

HubSpot CRM

The best CRM out there. Easy to use, very intuitive. Perfect for someone that doesn't know anything about coding. I love that everything is drag and drop. I can't think of a scenario where HubSpot wouldn't be a good option for any company (capability-wise). When it comes to cost, it can be extremely expensive for small/medium companies. The free/cheaper options are too limited for the small companies, so there aren't a lot of reasons to choose HubSpot when what they'll be receiving is basically nothing.
Manuela Murillo Jaramillo | TrustRadius Reviewer

Infor CloudSuite CRM

If you have a mobile workforce, it likely wouldn't be as appropriate (keep in mind we're using the desktop client, and have very limited experience with the web app). It is well suited if your business needs lots of custom processes- find a good vendor. We utilize SimpleSoft out of Ohio, and they have been excellent. Key question: think about where your business is going to be in 5-10 years, and will this CRM solution be able to grow with us?
John Collman | TrustRadius Reviewer

Feature Rating Comparison

Sales Force Automation

HubSpot CRM
8.0
Infor CloudSuite CRM
7.8
Customer data management / contact management
HubSpot CRM
8.7
Infor CloudSuite CRM
8.4
Workflow management
HubSpot CRM
7.8
Infor CloudSuite CRM
10.0
Territory management
HubSpot CRM
7.2
Infor CloudSuite CRM
5.4
Opportunity management
HubSpot CRM
8.1
Infor CloudSuite CRM
8.4
Integration with email client (e.g., Outlook or Gmail)
HubSpot CRM
8.4
Infor CloudSuite CRM
5.4
Contract management
HubSpot CRM
7.8
Infor CloudSuite CRM
5.7
Quote & order management
HubSpot CRM
7.8
Infor CloudSuite CRM
7.3
Interaction tracking
HubSpot CRM
8.3
Infor CloudSuite CRM
10.0
Channel / partner relationship management
HubSpot CRM
7.5
Infor CloudSuite CRM
10.0

Customer Service & Support

HubSpot CRM
7.3
Infor CloudSuite CRM
8.3
Case management
HubSpot CRM
7.3
Infor CloudSuite CRM
10.0
Call center management
HubSpot CRM
7.1
Infor CloudSuite CRM
5.0
Help desk management
HubSpot CRM
7.6
Infor CloudSuite CRM
10.0

Marketing Automation

HubSpot CRM
8.6
Infor CloudSuite CRM
2.5
Lead management
HubSpot CRM
8.5
Infor CloudSuite CRM
3.9
Email marketing
HubSpot CRM
8.6
Infor CloudSuite CRM
1.0

CRM Project Management

HubSpot CRM
7.6
Infor CloudSuite CRM
4.2
Task management
HubSpot CRM
8.2
Infor CloudSuite CRM
7.1
Billing and invoicing management
HubSpot CRM
6.7
Infor CloudSuite CRM
3.6
Reporting
HubSpot CRM
7.9
Infor CloudSuite CRM
2.1

CRM Reporting & Analytics

HubSpot CRM
7.8
Infor CloudSuite CRM
4.2
Forecasting
HubSpot CRM
7.9
Infor CloudSuite CRM
3.6
Pipeline visualization
HubSpot CRM
8.0
Infor CloudSuite CRM
7.0
Customizable reports
HubSpot CRM
7.5
Infor CloudSuite CRM
2.1

Customization

HubSpot CRM
7.7
Infor CloudSuite CRM
8.6
Custom fields
HubSpot CRM
8.2
Infor CloudSuite CRM
10.0
Custom objects
HubSpot CRM
7.7
Infor CloudSuite CRM
7.0
Scripting environment
HubSpot CRM
6.8
Infor CloudSuite CRM
7.2
API for custom integration
HubSpot CRM
7.9
Infor CloudSuite CRM
10.0

Security

HubSpot CRM
8.3
Infor CloudSuite CRM
10.0
Single sign-on capability
HubSpot CRM
8.3
Infor CloudSuite CRM
10.0
Role-based user permissions
HubSpot CRM
8.3
Infor CloudSuite CRM
10.0

Social CRM

HubSpot CRM
7.8
Infor CloudSuite CRM
3.5
Social data
HubSpot CRM
7.7
Infor CloudSuite CRM
4.0
Social engagement
HubSpot CRM
7.8
Infor CloudSuite CRM
3.0

Integrations with 3rd-party Software

HubSpot CRM
7.9
Infor CloudSuite CRM
2.9
Marketing automation
HubSpot CRM
8.2
Infor CloudSuite CRM
3.0
Compensation management
HubSpot CRM
7.7
Infor CloudSuite CRM
2.7

Platform

HubSpot CRM
6.7
Infor CloudSuite CRM
5.0
Mobile access
HubSpot CRM
6.7
Infor CloudSuite CRM
5.0

Pros

HubSpot CRM

  • Ease of use in the beginning - Not a steep learning curve to start using it.
  • The free version surprisingly includes a lot of features.
  • It can grow with you as your company / client base grows.
  • Has increasingly improved its available integrations with other software.
  • Surprisingly a lot of great features that integrate with Gmail (what our company uses). Other CRM software are more geared towards Outlook.
Fatima Trapaga | TrustRadius Reviewer

Infor CloudSuite CRM

  • Saleslogix functionality can be managed to a very granular level for each individual using it. Within the users profile you can restrict access to modules, remove write permission, remove export privileges, etc.
  • Saleslogix has one of the best sync engines I have ever seen. If you allow your outside sales reps to have their own database, they can modify customer record while off line and when they do have internet access they can sync changes in both directions. This functionality works great when you have inside and outside sales staff covering the same territory.
  • Saleslogix can be customized using Visual Basic Code syntax. This is a positive aspect as well as a negative. Our existing Saleslogix is so customized that if we were to upgrade to 8.0 it would cost us over $20k to redo some of the customizations. Upgrades are frequently incompatible with customizations.
Dave Mattingly | TrustRadius Reviewer

Cons

HubSpot CRM

  • I wish that contact details could be edited from the main contact page (in more of a spreadsheet style), rather than having to individually click into each contact or preview a contact to change data
  • A/B testing for emails or steps within sequences would be helpful
  • Currently, the details of each step in a sequence can only be viewed if you click "edit", but if would be nice to be able to read the emails that are contained within a sequence without having to go into edit mode.
Anonymous | TrustRadius Reviewer

Infor CloudSuite CRM

  • InforCRM has made dramatic improvements in the web client though in some cases it has been painfully slow to get the most needed things updated. An example is the slow speed of the web client. The newest update is supposed to fix this.
  • The web client does not autosave, so users have to remember to hit the 'save' button at each screen. This is the biggest complaint of users going from the desktop client to the web client.
  • I personally would like to see data panes (account, contact, etc.) with the capability to set up a different view for each team and/or security level that would access the data.
Tonya Payne | TrustRadius Reviewer

Likelihood to Renew

HubSpot CRM

HubSpot CRM 9.1
Based on 4 answers
Because it's integrated with HubSpot marketing platform, which is indispensable, and works simply and seamlessly with the marketing platform. The CRM is intuitive, never a time burden, and makes doing business development work a whole lot easier and enjoyable. I think at this point it's safe and fair to say we would be somewhat lost without the CRM.
Greg Linnemanstons | TrustRadius Reviewer

Infor CloudSuite CRM

Infor CloudSuite CRM 9.0
Based on 8 answers
Because we've already made the investment in the original on-premise version, the cost per user is relatively low. The product has grown with us and we can now choose a LAN or Web client version and host the site internally, giving us total control of our data. The iPhone and iPad versions allow the sales team quick access in the field and the voice-to-text option is quite handy. SalesLogix doesn't require that our technology stack be constantly up to date which again, keeps our cost down. They are always making enhancements to the product and we can choose to update/upgrade when those enhancements appeal to us enough to justify adding the service pack.
Anonymous | TrustRadius Reviewer

Usability

HubSpot CRM

HubSpot CRM 8.5
Based on 134 answers
Hubspot CRM is a perfect performing CRM, from the collecting of clients information, the storage of it, and the constant update when required. Besides, there is proper online training, to individuals who want to run the usability of the program. Finally, Hubspot CRM design is intuitive and precise for every device, hence compatible.
Brenda Fassie | TrustRadius Reviewer

Infor CloudSuite CRM

Infor CloudSuite CRM 7.8
Based on 4 answers
It can be a bit slow at times. Its that refresh don't always need to refresh slowing down the user.
LeVar Berry | TrustRadius Reviewer

Support Rating

HubSpot CRM

HubSpot CRM 8.3
Based on 18 answers
HubSpot has a very good customer support, one can chat in real time by phone or text, or send an email. I have not had to use their support very much, but when I have they have been very professional and quick to respond to address my needs and concerns.
Anonymous | TrustRadius Reviewer

Infor CloudSuite CRM

Infor CloudSuite CRM 8.0
Based on 1 answer
We utilize the support of a local-ish vendor. SimpleSoft is their name. they are great, and very responsive
John Collman | TrustRadius Reviewer

Implementation Rating

HubSpot CRM

HubSpot CRM 9.1
Based on 10 answers
If you've had any prior experience with cloud based marketing automation or group communication tools, you can do the implementation without paid outside support. Though getting to a SLA (service level agreement) would be best achieved with the help of a third party who can facilitate
Greg Linnemanstons | TrustRadius Reviewer

Infor CloudSuite CRM

No score
No answers yet
No answers on this topic

Alternatives Considered

HubSpot CRM

HubSpot CRM is much more user-friendly and intuitive than Salesforce. The reporting feature is prominently featured vs. having to go to a separate tab. The email integration with Gmail is much easier to be set up by the user vs relying on someone else internally to arrange. Metric tracking for sales management is also readily available and visible to the sales reps on a daily basis.
Matt Stafford | TrustRadius Reviewer

Infor CloudSuite CRM

We selected INFOR CRM over Salesforce simply because it was affordable and didn't have so many 'bells & whistles' that Salesforce has that we were not using. We didn't realize that the compatibility with upgrades were going to be such an issue.
Penny Bell | TrustRadius Reviewer

Return on Investment

HubSpot CRM

  • Success with Initial Contact has gone up without question. We immediately get in touch with virtually every client we follow up with.
  • Average Meetings Booked has greatly increased thanks to the Meetings tool. I'm able to book meetings literally in my sleep.
  • Decreased Sales data entries have gone down significantly. Thanks to HubSpot, we simply spend way less time manually inputting things and more time selling.
  • Customer Satisfaction and Online Reviews are certainly way up. Nearly half of our online reviews are all from the last 18 months and I think HubSpot had a role in that positive customer response.
Joey Harman | TrustRadius Reviewer

Infor CloudSuite CRM

  • It's a CRM, so using a CRM as opposed to not using one is typically a step in the right direction.
  • Slightly lower TCO than other CRMs.
  • Complete end-to-end workflows allow you to quantify and analyze every step in the business process, leading to improved efficiency.
Anonymous | TrustRadius Reviewer

Screenshots

Pricing Details

HubSpot CRM

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Entry-level set up fee?
No

HubSpot CRM Editions & Modules

Edition
Free Forever$01
  1. Per Month [Unlimited Users]
Additional Pricing Details

Infor CloudSuite CRM

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

Infor CloudSuite CRM Editions & Modules

Additional Pricing Details

Rating Summary

Likelihood to Recommend

HubSpot CRM
8.5
Infor CloudSuite CRM
9.0

Likelihood to Renew

HubSpot CRM
9.1
Infor CloudSuite CRM
9.0

Usability

HubSpot CRM
8.5
Infor CloudSuite CRM
7.8

Reliability and Availability

HubSpot CRM
Infor CloudSuite CRM
9.0

Support Rating

HubSpot CRM
8.3
Infor CloudSuite CRM
8.0

Implementation Rating

HubSpot CRM
9.1
Infor CloudSuite CRM

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