What users are saying about
23 Ratings
14 Ratings
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Score 8.9 out of 100
23 Ratings
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Score 7.3 out of 100

Likelihood to Recommend

HubSpot Service Hub

It all depends on what business you're operating. You should also consider your needs, goals, and pain points when looking at [HubSpot] Service Hub. If you’re in need of a tool that will help you manage everything from start to finish, then yes HubSpot might be something to consider. It’s truly an all-in-one platform for everything and anything marketing, sales, and customer support, all in one place.
Max Safier | TrustRadius Reviewer

Vtiger

I would rate Vtiger with 9/10 simply because:
  • It is fast
  • It s easy to use
  • It gets updated quite often with new features
  • It is very customizable
Miguel Nuñez | TrustRadius Reviewer

Feature Rating Comparison

Incident and problem management

HubSpot Service Hub
8.5
Vtiger
Organize and prioritize service tickets
HubSpot Service Hub
8.6
Vtiger
Expert directory
HubSpot Service Hub
7.8
Vtiger
Subscription-based notifications
HubSpot Service Hub
8.2
Vtiger
ITSM collaboration and documentation
HubSpot Service Hub
7.5
Vtiger
Ticket creation and submission
HubSpot Service Hub
9.6
Vtiger
Ticket response
HubSpot Service Hub
9.4
Vtiger

Self Help Community

HubSpot Service Hub
8.4
Vtiger
External knowledge base
HubSpot Service Hub
8.4
Vtiger
Internal knowledge base
HubSpot Service Hub
8.4
Vtiger

Multi-Channel Help

HubSpot Service Hub
8.0
Vtiger
Customer portal
HubSpot Service Hub
8.9
Vtiger
IVR
HubSpot Service Hub
7.0
Vtiger
Social integration
HubSpot Service Hub
7.1
Vtiger
Email support
HubSpot Service Hub
7.8
Vtiger
Help Desk CRM integration
HubSpot Service Hub
9.4
Vtiger

Sales Force Automation

HubSpot Service Hub
Vtiger
7.7
Customer data management / contact management
HubSpot Service Hub
Vtiger
8.4
Workflow management
HubSpot Service Hub
Vtiger
6.8
Opportunity management
HubSpot Service Hub
Vtiger
6.9
Integration with email client (e.g., Outlook or Gmail)
HubSpot Service Hub
Vtiger
7.6
Contract management
HubSpot Service Hub
Vtiger
7.2
Quote & order management
HubSpot Service Hub
Vtiger
7.6
Interaction tracking
HubSpot Service Hub
Vtiger
9.6

Customer Service & Support

HubSpot Service Hub
Vtiger
8.1
Case management
HubSpot Service Hub
Vtiger
7.7
Help desk management
HubSpot Service Hub
Vtiger
8.6

Marketing Automation

HubSpot Service Hub
Vtiger
9.4
Lead management
HubSpot Service Hub
Vtiger
9.2
Email marketing
HubSpot Service Hub
Vtiger
9.6

CRM Project Management

HubSpot Service Hub
Vtiger
8.7
Task management
HubSpot Service Hub
Vtiger
8.0
Billing and invoicing management
HubSpot Service Hub
Vtiger
9.2
Reporting
HubSpot Service Hub
Vtiger
9.0

CRM Reporting & Analytics

HubSpot Service Hub
Vtiger
9.5
Forecasting
HubSpot Service Hub
Vtiger
9.0
Pipeline visualization
HubSpot Service Hub
Vtiger
10.0
Customizable reports
HubSpot Service Hub
Vtiger
9.6

Customization

HubSpot Service Hub
Vtiger
7.9
Custom fields
HubSpot Service Hub
Vtiger
7.9
Custom objects
HubSpot Service Hub
Vtiger
8.5
API for custom integration
HubSpot Service Hub
Vtiger
7.2

Social CRM

HubSpot Service Hub
Vtiger
6.0
Social engagement
HubSpot Service Hub
Vtiger
6.0

Platform

HubSpot Service Hub
Vtiger
5.3
Mobile access
HubSpot Service Hub
Vtiger
5.3

Security

HubSpot Service Hub
Vtiger
8.6
Role-based user permissions
HubSpot Service Hub
Vtiger
8.6

Pros

HubSpot Service Hub

  • It makes it easier for us to keep track of customer awareness and review in one spot.
  • The great thing about how easy it is to use all of its fantastic tools.
  • The ability to check customer retention.
  • It's easy to track and measure the success of our organization's sales team.
  • This is a fantastic all-in-one customer success suite that includes ticketing.
Anonymous | TrustRadius Reviewer

Vtiger

  • Automatic Updates - Notifications when updates are made to projects helps all parties stay on task and understand where each project stands in terms of completion.
  • Flexibility and Customization - We have been successful in customizing the different fields in vTiger to match our specific needs, whether in the sales section, tickets section, and projects section.
  • Reporting - The ability to create customized reports is great and very useful to management to understand areas that may need attention.
  • Support - If you have a question, the vTiger support team is outstanding in terms of responses and ensuring that your issues is resolved. In addition, they are frequently releasing updates and upgrades to the product.
Geoff Yeagley | TrustRadius Reviewer

Cons

HubSpot Service Hub

  • Need to be able to customize and prioritize tiles when in deal view
  • Should have web forms and telescripts built into the program (templates)
Ed Romaine | TrustRadius Reviewer

Vtiger

  • Though you can create reports however you want, they may need to come out in multiple files. I wish this could be aggregated.
  • It's still very simple. There is room for improvement with the setup of the admin panel.
  • The dropdowns function funny when scrolled down. It's picky but it's frustrating.
  • The search function could be improved.
Ellen Evans | TrustRadius Reviewer

Support Rating

HubSpot Service Hub

No score
No answers yet
No answers on this topic

Vtiger

Vtiger 9.0
Based on 1 answer
It is as good as you could expect for a company that operates from another continent. Emails are quickly responded to and do not usually require additional questions or answers. It is quite rare for a company of their size to be as responsive as they are and that makes them a sound choice to deal with.
Thomas Olesen | TrustRadius Reviewer

Alternatives Considered

HubSpot Service Hub

For the feature set we were looking for, particularly with an integrated customer 360 view and solid sales pipeline system to help our sales track new leads, HubSpot came out a lot cheaper than the alternatives and allowed the sales pipeline and support team to operate together within one cohesive system.
Anonymous | TrustRadius Reviewer

Vtiger

The selection of Vtiger as CRM wasn't on my hands. The decision was made before I arrived to the company. Nevertheless, I know that the pricing was one of the main reasons and the overall performance of Vtiger. It was feature on the top of Gartner's Magic Quadrant. And the reviews were very helpful
Nomar Norono | TrustRadius Reviewer

Return on Investment

HubSpot Service Hub

  • It has made our client interactions more streamlined with all info in one place.
  • Workflows, snippets, and email templates have helped automate processes we used to do one by one by hand.
Barbara Wiesner | TrustRadius Reviewer

Vtiger

  • The reasonable cost and integrated features have made our sales process much more efficient than disparate CMR, email campaign, quoting, invoicing, and payment systems.
Anonymous | TrustRadius Reviewer

Screenshots

Pricing Details

HubSpot Service Hub

General

Free Trial
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Entry-level set up fee?
No

HubSpot Service Hub Editions & Modules

Edition
Starter$50 ($45)1
Professional$400 ($360)1
EnterpriseStarting at $1,2002
  1. monthly (annually)
  2. per month
Additional Pricing Details

Vtiger

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional
$10*

* / user / month

Vtiger Editions & Modules

Edition
Sales Starter$101
Sales Professional$201
Support Starter$101
Support Professional$201
Ultimate$301
  1. / user / month
Additional Pricing Details
Discounts are provided for both annual subscriptions, and for high volume users.

Rating Summary

Likelihood to Recommend

HubSpot Service Hub
8.6
Vtiger
7.6

Support Rating

HubSpot Service Hub
Vtiger
9.0

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