What users are saying about
31 Ratings
39 Ratings
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Score 8.6 out of 100
31 Ratings
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Score 7.9 out of 100

Feature Set Ratings

    Incident and problem management

    8.5

    HubSpot Service Hub

    85%

    Vtiger

    Feature Set Not Supported
    N/A
    HubSpot Service Hub ranks higher in 6/6 features

    Organize and prioritize service tickets

    8.9
    89%
    11 Ratings
    N/A
    0 Ratings

    Expert directory

    7.9
    79%
    4 Ratings
    N/A
    0 Ratings

    Subscription-based notifications

    8.2
    82%
    6 Ratings
    N/A
    0 Ratings

    ITSM collaboration and documentation

    7.6
    76%
    5 Ratings
    N/A
    0 Ratings

    Ticket creation and submission

    9.1
    91%
    11 Ratings
    N/A
    0 Ratings

    Ticket response

    9.4
    94%
    11 Ratings
    N/A
    0 Ratings

    Self Help Community

    8.9

    HubSpot Service Hub

    89%

    Vtiger

    Feature Set Not Supported
    N/A
    HubSpot Service Hub ranks higher in 2/2 features

    External knowledge base

    8.9
    89%
    10 Ratings
    N/A
    0 Ratings

    Internal knowledge base

    8.9
    89%
    10 Ratings
    N/A
    0 Ratings

    Multi-Channel Help

    8.1

    HubSpot Service Hub

    81%

    Vtiger

    Feature Set Not Supported
    N/A
    HubSpot Service Hub ranks higher in 5/5 features

    Customer portal

    9.1
    91%
    4 Ratings
    N/A
    0 Ratings

    IVR

    7.0
    70%
    3 Ratings
    N/A
    0 Ratings

    Social integration

    7.2
    72%
    4 Ratings
    N/A
    0 Ratings

    Email support

    7.8
    78%
    6 Ratings
    N/A
    0 Ratings

    Help Desk CRM integration

    9.3
    93%
    6 Ratings
    N/A
    0 Ratings

    Sales Force Automation

    HubSpot Service Hub

    Feature Set Not Supported
    N/A
    10.0

    Vtiger

    100%
    Vtiger ranks higher in 7/7 features

    Customer data management / contact management

    N/A
    0 Ratings
    10.0
    100%
    8 Ratings

    Workflow management

    N/A
    0 Ratings
    10.0
    100%
    8 Ratings

    Opportunity management

    N/A
    0 Ratings
    10.0
    100%
    8 Ratings

    Integration with email client (e.g., Outlook or Gmail)

    N/A
    0 Ratings
    10.0
    100%
    8 Ratings

    Contract management

    N/A
    0 Ratings
    10.0
    100%
    6 Ratings

    Quote & order management

    N/A
    0 Ratings
    10.0
    100%
    6 Ratings

    Interaction tracking

    N/A
    0 Ratings
    10.0
    100%
    6 Ratings

    Customer Service & Support

    HubSpot Service Hub

    Feature Set Not Supported
    N/A
    9.5

    Vtiger

    95%
    Vtiger ranks higher in 2/2 features

    Case management

    N/A
    0 Ratings
    10.0
    100%
    6 Ratings

    Help desk management

    N/A
    0 Ratings
    9.0
    90%
    6 Ratings

    Marketing Automation

    HubSpot Service Hub

    Feature Set Not Supported
    N/A
    10.0

    Vtiger

    100%
    Vtiger ranks higher in 2/2 features

    Lead management

    N/A
    0 Ratings
    10.0
    100%
    6 Ratings

    Email marketing

    N/A
    0 Ratings
    10.0
    100%
    6 Ratings

    CRM Project Management

    HubSpot Service Hub

    Feature Set Not Supported
    N/A
    10.0

    Vtiger

    100%
    Vtiger ranks higher in 3/3 features

    Task management

    N/A
    0 Ratings
    10.0
    100%
    6 Ratings

    Billing and invoicing management

    N/A
    0 Ratings
    10.0
    100%
    7 Ratings

    Reporting

    N/A
    0 Ratings
    10.0
    100%
    7 Ratings

    CRM Reporting & Analytics

    HubSpot Service Hub

    Feature Set Not Supported
    N/A
    9.7

    Vtiger

    97%
    Vtiger ranks higher in 3/3 features

    Forecasting

    N/A
    0 Ratings
    10.0
    100%
    6 Ratings

    Pipeline visualization

    N/A
    0 Ratings
    10.0
    100%
    6 Ratings

    Customizable reports

    N/A
    0 Ratings
    9.0
    90%
    7 Ratings

    Customization

    HubSpot Service Hub

    Feature Set Not Supported
    N/A
    9.3

    Vtiger

    93%
    Vtiger ranks higher in 3/3 features

    Custom fields

    N/A
    0 Ratings
    9.0
    90%
    8 Ratings

    Custom objects

    N/A
    0 Ratings
    10.0
    100%
    7 Ratings

    API for custom integration

    N/A
    0 Ratings
    9.0
    90%
    6 Ratings

    Social CRM

    HubSpot Service Hub

    Feature Set Not Supported
    N/A
    10.0

    Vtiger

    100%
    Vtiger ranks higher in 1/1 features

    Social engagement

    N/A
    0 Ratings
    10.0
    100%
    5 Ratings

    Platform

    HubSpot Service Hub

    Feature Set Not Supported
    N/A
    5.0

    Vtiger

    50%
    Vtiger ranks higher in 1/1 features

    Mobile access

    N/A
    0 Ratings
    5.0
    50%
    5 Ratings

    Security

    HubSpot Service Hub

    Feature Set Not Supported
    N/A
    9.0

    Vtiger

    90%
    Vtiger ranks higher in 1/1 features

    Role-based user permissions

    N/A
    0 Ratings
    9.0
    90%
    8 Ratings

    Attribute Ratings

    • Vtiger is rated higher in 1 area: Likelihood to Recommend

    Likelihood to Recommend

    8.7

    HubSpot Service Hub

    87%
    12 Ratings
    10.0

    Vtiger

    100%
    8 Ratings

    Usability

    HubSpot Service Hub

    N/A
    0 Ratings
    10.0

    Vtiger

    100%
    1 Rating

    Support Rating

    HubSpot Service Hub

    N/A
    0 Ratings
    10.0

    Vtiger

    100%
    3 Ratings

    Likelihood to Recommend

    HubSpot

    It all depends on what business you're operating. You should also consider your needs, goals, and pain points when looking at [HubSpot] Service Hub. If you’re in need of a tool that will help you manage everything from start to finish, then yes HubSpot might be something to consider. It’s truly an all-in-one platform for everything and anything marketing, sales, and customer support, all in one place.
    Read full review

    Vtiger

    vTiger packs a ton of functionality and capability, but the challenge is getting there. In today's day where everyone is doing more with less, having a solution that meets a couple specific needs and does that well is essential. To me, at times I feel as though vTiger is trying to be a "jack of all trades" solution which ultimately ends up making it more confusing to use. However, on the flip side of that, if you take the time to learn everything about vTiger, I am sure it is an awesome tool but there is a learning curve associated with it. Finally, I would like to see more integrations with other vendors moving forward so if we cannot use vTiger for everything, at least it would have the ability to "talk" with other programs.
    Read full review

    Pros

    HubSpot

    • It makes it easier for us to keep track of customer awareness and review in one spot.
    • The great thing about how easy it is to use all of its fantastic tools.
    • The ability to check customer retention.
    • It's easy to track and measure the success of our organization's sales team.
    • This is a fantastic all-in-one customer success suite that includes ticketing.
    Read full review

    Vtiger

    • User-friendly interface.
    • Reliable tracking system and alerts to maintain overall control of the proceses.
    • Meets all the needs of the average company.
    Read full review

    Cons

    HubSpot

    • Need to be able to customize and prioritize tiles when in deal view
    • Should have web forms and telescripts built into the program (templates)
    Read full review

    Vtiger

    • Though you can create reports however you want, they may need to come out in multiple files. I wish this could be aggregated.
    • It's still very simple. There is room for improvement with the setup of the admin panel.
    • The dropdowns function funny when scrolled down. It's picky but it's frustrating.
    • The search function could be improved.
    Read full review

    Pricing Details

    HubSpot Service Hub

    Starting Price

    $50 per month

    Editions & Modules

    HubSpot Service Hub editions and modules pricing
    EditionModules
    Starter$50 ($45)1
    Professional$400 ($360)2
    EnterpriseStarting at $1,2003

    Footnotes

    1. monthly (annually)
    2. monthly (annually)
    3. per month

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    No setup fee

    Additional Details

    Vtiger

    Starting Price

    $28 per month per user

    Editions & Modules

    Vtiger editions and modules pricing
    EditionModules
    One Professional - Standard$421
    One Enterprise - Standard$582
    One Professional - Single App$283
    One Enterprise - Single App$424

    Footnotes

    1. per month per user
    2. per month per user
    3. per month per user
    4. per month per user

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    Optional $10

    Additional Details

    Discounts are provided for both annual subscriptions, and for high volume users.

    Usability

    HubSpot

    No answers on this topic

    Vtiger

    I love this CRM, very user friendly. Not conflict and easy to generate the date for reporting.
    Read full review

    Support Rating

    HubSpot

    No answers on this topic

    Vtiger

    It is as good as you could expect for a company that operates from another continent. Emails are quickly responded to and do not usually require additional questions or answers. It is quite rare for a company of their size to be as responsive as they are and that makes them a sound choice to deal with.
    Read full review

    Alternatives Considered

    HubSpot

    Hubspot Live chat is not the most feature backed but its core service is solid and gets the job. Other live chat software like Live Chat or Zendesk has more features but most of those features are not needed for the everyday biz user
    Read full review

    Vtiger

    VTiger had better overall cost and native capabilities that other solutions lacked. We used Nutshell CRM for over a year. It was a very efficient contact management system, but it seemed that if we needed to do anything but record contacts, we had to use an add-on. We spent a lot of time exporting and importing between different services. Quoting, invoicing, and payments all had to be manually transferred to our accounting system. It was very frustrating
    Read full review

    Return on Investment

    HubSpot

    • Lead management has become more streamlined
    • Sales targets are visible; any changes made can be easily tracked and accounted for
    • Overall lead lifecycle management has improved and the way data moves to other apps makes life easier for the other business functions to keep track on the new and old deals
    Read full review

    Vtiger

    • Integration Across the Organization - What started out as just a CRM tool for sales is now being used for ticket management and project management.
    • Steep Learning Curve - It is not as intuitive out of the box and really requires a dedicated person to be a vTiger expert which can be challenging and time consuming.
    • Reliability - Sometimes features that worked yesterday don't work today, thus causing more time to complete the same exact task that was done previously. The thing that comes to mind specifically is the main search box as 1/2 the time it works, 1/2 the time it doesn't work.
    Read full review

    Screenshots

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