What users are saying about
20 Ratings
39 Ratings
20 Ratings
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Score 8.6 out of 100
39 Ratings
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Score 8.1 out of 100

Likelihood to Recommend

IBM API Connect

IBM API Connect is well suited for on-premises installation. We also have flexible cloud-hosted plans managed by IBM Cloud. Flexible options for API Security, consumer organization, easier UI-based API development options, and great workflow for product lifecycle management are unparalleled and would be a great fit for any organization.
Anonymous | TrustRadius Reviewer

Workato

Workato is brilliant to make separate applications work together without much effort or specialists being needed. When specific events on software A should trigger actions on B (or more) and you want that to happen without any development or big budgets, that's where Workato comes into play. It's a great help if you want tasks automated, communications flowing and data synced between different applications.
Carlos Santos | TrustRadius Reviewer

Feature Rating Comparison

API Management

IBM API Connect
9.0
Workato
API access control
IBM API Connect
9.3
Workato
Rate limits and usage policies
IBM API Connect
9.6
Workato
API usage data
IBM API Connect
8.7
Workato
API user onboarding
IBM API Connect
9.0
Workato
API versioning
IBM API Connect
9.3
Workato
Usage billing and payments
IBM API Connect
8.3
Workato
API monitoring and logging
IBM API Connect
9.0
Workato

Cloud Data Integration

IBM API Connect
Workato
9.0
Pre-built connectors
IBM API Connect
Workato
9.4
Connector modification
IBM API Connect
Workato
8.8
Support for real-time and batch integration
IBM API Connect
Workato
8.9
Data quality services
IBM API Connect
Workato
8.5
Data security features
IBM API Connect
Workato
9.7
Monitoring console
IBM API Connect
Workato
8.8

Pros

IBM API Connect

  • Enhanced security with client id and client secret features.
  • Easy to deploy API changes through automation.
  • Good UI to manage APIs.
Anonymous | TrustRadius Reviewer

Workato

  • The Workato product interface is brilliantly thought through and designed. The learning curve for first timers is easy enough to get started and build useful things, and Workato really shines in their ability to handle complex triggers and interactions. Workato allows people to build software apps so much faster than by coding each functionality.
  • Workato has fantastic documentation, making things accessible without any holes in the product. The product just works, never has any bugs, never lags, and just generally allows us to see and change exactly what we need to.
  • Workato has an absolutely amazing support team. We tried the free version for a while, then realized it was the single most important software tool we have, and we upgraded. The support at the paid tier is A+, seriously the best from any company we've worked with. Feels more like a good friend then a support rep.
Mike Townsend | TrustRadius Reviewer

Cons

IBM API Connect

  • Can be a learning curve for beginners
  • API management configuration tool can be simplified more
  • UI can be improved more
Anonymous | TrustRadius Reviewer

Workato

  • Customer support - responsive, but often not equipped to help efficiently identify root cause of issue. Need to improve escalation to technical resources and turnaround time
  • Recipe organization and sharing. Can be challenging to copy recipes, or grab recipes from publicly available site. There are often dependencies and errors that have vague descriptions.
Peter Rifken | TrustRadius Reviewer

Usability

IBM API Connect

No score
No answers yet
No answers on this topic

Workato

Workato 9.1
Based on 2 answers
User- friendly.
Manolo Agustin | TrustRadius Reviewer

Support Rating

IBM API Connect

No score
No answers yet
No answers on this topic

Workato

Workato 8.8
Based on 10 answers
They employ an extremely knowledgeable team of problem solvers. I've never had a disappointing interaction or one that has left me still searching for answers. I know that when I ask for help, they'll partner with me until we find a solution together
Anonymous | TrustRadius Reviewer

Alternatives Considered

IBM API Connect

The power of IBM APIC is much more in contrast to Apigee or any other product of the same domain because it is having DataPower as the backbone which allows for easy integrating with almost any platform, providing the highest level of security, handling millions of transactions at wire speed and also capable of transforming the message content as and when required. Secondly, it acts as a unified portal for all the services and we can manage all the API's from a single place and make changes. We can look for any services here, it acts as a repository for all the organization services and we can assign specific audience to specific services.
Rahul Malik | TrustRadius Reviewer

Workato

We already used Zapier, but since it doesn't support NetSuite we had to choose another automation platform. Now that we've been using Workato for a few months, we have plans to move the stuff we're going through Zapier to Workato.We set up a trial account with all the other platforms, and they were all more expensive and A LOT more complicated than Workato.
Anonymous | TrustRadius Reviewer

Return on Investment

IBM API Connect

  • The product helped us ensure our API’s are secured, helped us to build trust with our customers and partners
  • The TAT to doing integration using traditional methods like VPN etc has improved cos of API Connect by 80%
  • The cost of maintenance of the product is way lower than any other tech product we are using.
Abhijeet Davane | TrustRadius Reviewer

Workato

  • As business consultants, Workato has greatly improved our offerings to our clients as well as improved the time frame to implement automated workflows and integrations.
  • For our clients, the return on investment is almost immediate. Once a Workato recipe is up and running (which can be done very fast), data is integrating, duplicate data entry and user errors are eliminated, and cross-company KPI metrics are easier to report than ever.
Rama Davis | TrustRadius Reviewer

Pricing Details

IBM API Connect

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Workato

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

IBM API Connect
8.6
Workato
9.5

Likelihood to Renew

IBM API Connect
Workato
8.3

Usability

IBM API Connect
Workato
9.1

Support Rating

IBM API Connect
Workato
8.8

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