What users are saying about
52 Ratings
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Score 8.7 out of 100
57 Ratings
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Score 7.1 out of 100

Feature Set Ratings

    API Management

    8.9

    IBM API Connect

    89%

    Workato

    Feature Set Not Supported
    N/A
    IBM API Connect ranks higher in 7/7 features

    API access control

    9.1
    91%
    11 Ratings
    N/A
    0 Ratings

    Rate limits and usage policies

    9.6
    96%
    5 Ratings
    N/A
    0 Ratings

    API usage data

    8.4
    84%
    11 Ratings
    N/A
    0 Ratings

    API user onboarding

    8.9
    89%
    11 Ratings
    N/A
    0 Ratings

    API versioning

    9.1
    91%
    11 Ratings
    N/A
    0 Ratings

    Usage billing and payments

    8.1
    81%
    5 Ratings
    N/A
    0 Ratings

    API monitoring and logging

    8.8
    88%
    11 Ratings
    N/A
    0 Ratings

    Cloud Data Integration

    IBM API Connect

    Feature Set Not Supported
    N/A
    6.3

    Workato

    63%
    Workato ranks higher in 6/6 features

    Pre-built connectors

    N/A
    0 Ratings
    7.0
    70%
    37 Ratings

    Connector modification

    N/A
    0 Ratings
    6.3
    63%
    35 Ratings

    Support for real-time and batch integration

    N/A
    0 Ratings
    6.2
    62%
    33 Ratings

    Data quality services

    N/A
    0 Ratings
    5.9
    59%
    30 Ratings

    Data security features

    N/A
    0 Ratings
    7.0
    70%
    33 Ratings

    Monitoring console

    N/A
    0 Ratings
    5.7
    57%
    37 Ratings

    Attribute Ratings

    • IBM API Connect is rated higher in 1 area: Likelihood to Recommend

    Likelihood to Recommend

    8.5

    IBM API Connect

    85%
    11 Ratings
    6.1

    Workato

    61%
    37 Ratings

    Likelihood to Renew

    IBM API Connect

    N/A
    0 Ratings
    1.0

    Workato

    10%
    3 Ratings

    Usability

    IBM API Connect

    N/A
    0 Ratings
    6.0

    Workato

    60%
    3 Ratings

    Support Rating

    IBM API Connect

    N/A
    0 Ratings
    8.0

    Workato

    80%
    11 Ratings

    Implementation Rating

    IBM API Connect

    N/A
    0 Ratings
    3.0

    Workato

    30%
    1 Rating

    Likelihood to Recommend

    IBM

    IBM API Connect enables optimal management of connectivity between systems and efficient integration of services. It is well suited for use as an API gateway, facilitating the tracking of all processes and monitoring interactions and efficiently controlling traffic. It provides the ability to be deployed on-premise or in the cloud, generating the flexibility required in our organization
    Read full review

    Workato

    Workato is brilliant to make separate applications work together without much effort or specialists being needed. When specific events on software A should trigger actions on B (or more) and you want that to happen without any development or big budgets, that's where Workato comes into play. It's a great help if you want tasks automated, communications flowing and data synced between different applications.
    Read full review

    Pros

    IBM

    • Great and unmatched consumer management features in developer portal; support for setting up consumer teams with multiple developers.
    • Out-of-box support for multiple authentication security mechanisms for API, like OAUTH, MTLS, JWK, etc.
    • Extensive workflow and lifecycle approval customization were best among peers.
    • DataPower, as runtime engine is very robust and high performing.
    Read full review

    Workato

    • The Workato product interface is brilliantly thought through and designed. The learning curve for first timers is easy enough to get started and build useful things, and Workato really shines in their ability to handle complex triggers and interactions. Workato allows people to build software apps so much faster than by coding each functionality.
    • Workato has fantastic documentation, making things accessible without any holes in the product. The product just works, never has any bugs, never lags, and just generally allows us to see and change exactly what we need to.
    • Workato has an absolutely amazing support team. We tried the free version for a while, then realized it was the single most important software tool we have, and we upgraded. The support at the paid tier is A+, seriously the best from any company we've worked with. Feels more like a good friend then a support rep.
    Read full review

    Cons

    IBM

    • The first thing challenge we faced with the product was that if you deploying it to a third party cloud, that was very challenging and we need IBM team help at every step of the way and as well all know IBM support doesn't come cheap. A reason for that is that there isn't enough documentation done on the subject from IBM side.
    • The upgrade process is not that seamless and involves a lot of hassles.
    • You really need to have our requirements sorted out clearly because it is not very easy to customize the UI according to your needs, So you need to involve IBM from the start and give them clear requirements and then work with them to achieve it.
    Read full review

    Workato

    • Customer support - responsive, but often not equipped to help efficiently identify root cause of issue. Need to improve escalation to technical resources and turnaround time
    • Recipe organization and sharing. Can be challenging to copy recipes, or grab recipes from publicly available site. There are often dependencies and errors that have vague descriptions.
    Read full review

    Pricing Details

    IBM API Connect

    Starting Price

    Editions & Modules

    IBM API Connect editions and modules pricing
    EditionModules

    Footnotes

      Offerings

      Free Trial
      Free/Freemium Version
      Premium Consulting/Integration Services

      Entry-level set up fee?

      No setup fee

      Additional Details

      Pricing Info

      Workato

      Starting Price

      Editions & Modules

      Workato editions and modules pricing
      EditionModules

      Footnotes

        Offerings

        Free Trial
        Free/Freemium Version
        Premium Consulting/Integration Services

        Entry-level set up fee?

        No setup fee

        Additional Details

        Likelihood to Renew

        IBM

        No answers on this topic

        Workato

        We need to develop Enterprise Application Integrations and Workato was not designed for this
        Read full review

        Usability

        IBM

        No answers on this topic

        Workato

        Due to prebuilt recipes, Workato is easy to learn and use for non-technical users if their use case fits the existing recipes. It is not easy for non-technical users to create, modify, debug or maintain complex integrations that are outside the prebuilt recipes.
        Read full review

        Support Rating

        IBM

        No answers on this topic

        Workato

        They employ an extremely knowledgeable team of problem solvers. I've never had a disappointing interaction or one that has left me still searching for answers. I know that when I ask for help, they'll partner with me until we find a solution together
        Read full review

        Implementation Rating

        IBM

        No answers on this topic

        Workato

        We discovered that we could not use Workato for our more complex, large enterprise integrations. It was useful for simple workflows that matched the prebuilt recipes.
        Read full review

        Alternatives Considered

        IBM

        As we have already have deep work relationship with IBM, when it comes to API gateway, we start looking at the API service IBM provides. And that is when we found out IBM API connect. It is very reliable and convenient tool to manage our API. It works with our cloud agnostic strategy.
        Read full review

        Workato

        We already used Zapier, but since it doesn't support NetSuite we had to choose another automation platform. Now that we've been using Workato for a few months, we have plans to move the stuff we're going through Zapier to Workato. We set up a trial account with all the other platforms, and they were all more expensive and A LOT more complicated than Workato.
        Read full review

        Return on Investment

        IBM

        • The product helped us ensure our API’s are secured, helped us to build trust with our customers and partners
        • The TAT to doing integration using traditional methods like VPN etc has improved cos of API Connect by 80%
        • The cost of maintenance of the product is way lower than any other tech product we are using.
        Read full review

        Workato

        • As business consultants, Workato has greatly improved our offerings to our clients as well as improved the time frame to implement automated workflows and integrations.
        • For our clients, the return on investment is almost immediate. Once a Workato recipe is up and running (which can be done very fast), data is integrating, duplicate data entry and user errors are eliminated, and cross-company KPI metrics are easier to report than ever.
        Read full review

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