Likelihood to Recommend IBM API Connect is a great tool for interface analysis and for tracking API usage and activity. I can use the IBM API with different products and apps, which further proves its versatility. Even if IBM API is excellent and helpful, there are situations when its sophisticated features are difficult to comprehend. Additionally, IBM API Connect subscription and licensing can be prohibitively expensive at times.
Read full review Workato is brilliant to make separate applications work together without much effort or specialists being needed. When specific events on software A should trigger actions on B (or more) and you want that to happen without any development or big budgets, that's where Workato comes into play. It's a great help if you want tasks automated, communications flowing and data synced between different applications.
Read full review Pros Import APIs - We have an existing inventory of APIs and services, so having an easy import process was required. IBM provides the ability to import Swagger so the process was quick and easy. Service Offerings - Can create plans to control various model offerings for varying clients depending on the need. You are not locked into a tier structure and can customize if a need arises. API Usage - visibility into the use of an API with a wealth of reporting information allows you to support an API from a production use to trending and forecasting any future growth. Read full review The Workato product interface is brilliantly thought through and designed. The learning curve for first timers is easy enough to get started and build useful things, and Workato really shines in their ability to handle complex triggers and interactions. Workato allows people to build software apps so much faster than by coding each functionality. Workato has fantastic documentation, making things accessible without any holes in the product. The product just works, never has any bugs, never lags, and just generally allows us to see and change exactly what we need to. Workato has an absolutely amazing support team. We tried the free version for a while, then realized it was the single most important software tool we have, and we upgraded. The support at the paid tier is A+, seriously the best from any company we've worked with. Feels more like a good friend then a support rep. Read full review Cons The documentation is really frustrating. It does not cover enough functionalities with examples. A whole 100 pages long documentation should be available on gateway scripts. Each component is viewed individually, there is so much need for documentation on common pattern designs and how to implement them ourselves. When you are modifying an API and using the test tab, it can takes a lot of time for the actual change to be updated. Please put a simple check to make us know if the latest change was taken in account. It sometimes can take up to 30 seconds, which is WAY to long when you are putting 4 hours straight of developing and making change every 20 seconds. 500 internal errors are killing me. Please find a way to handle javascript errors Too few policies available. Nothing to handle arrays of jsons. More videos. Youtube is full of "why API Connect is useful" but nothing is on actual API Creation. Is it lame, too much goes into marketing and nothing is left for actual users. IBM have way too many tools and name. When we are using google to search for one of your product we fall on the wrong documentation most of the time. Why writing "IBM API Connect" leads me to 3 different products ?? Read full review Customer support - responsive, but often not equipped to help efficiently identify root cause of issue. Need to improve escalation to technical resources and turnaround time Recipe organization and sharing. Can be challenging to copy recipes, or grab recipes from publicly available site. There are often dependencies and errors that have vague descriptions. Read full review Likelihood to Renew We need to develop Enterprise Application Integrations and Workato was not designed for this
Read full review Usability It is an extremely easy platform to manipulate and productively develop. The IBM API Connect features and dashboard are very easy to access, and the navigation strategy is also cost-effective. IBM API Connect offers some capabilities that simplify the entire development operations while providing the most accurate and profitable data results, and the development project management is amazing.
Read full review Due to prebuilt recipes, Workato is easy to learn and use for non-technical users if their use case fits the existing recipes. It is not easy for non-technical users to create, modify, debug or maintain complex integrations that are outside the prebuilt recipes.
Read full review Support Rating They employ an extremely knowledgeable team of problem solvers. I've never had a disappointing interaction or one that has left me still searching for answers. I know that when I ask for help, they'll partner with me until we find a solution together
Read full review Implementation Rating We discovered that we could not use Workato for our more complex, large enterprise integrations. It was useful for simple workflows that matched the prebuilt recipes.
Read full review Alternatives Considered IBM API Connect and
Apigee are both robust API management platforms. IBM API Connect was selected for its strong integration capabilities, hybrid cloud deployment options, and comprehensive analytics. It aligns well with organizations seeking flexibility and control over their API ecosystems, especially when dealing with complex integration scenarios across diverse environments.
Read full review We already used
Zapier , but since it doesn't support NetSuite we had to choose another automation platform. Now that we've been using Workato for a few months, we have plans to move the stuff we're going through
Zapier to Workato. We set up a trial account with all the other platforms, and they were all more expensive and A LOT more complicated than Workato.
Read full review Return on Investment API management and versioning becomes very easy. Plus due to the multiple types of authentication, it is more secure. Requires heavy hardware which can increase the overall cost. Though setting it up is a very complex task, it is a very reliable and efficient API management tool. Read full review As business consultants, Workato has greatly improved our offerings to our clients as well as improved the time frame to implement automated workflows and integrations. For our clients, the return on investment is almost immediate. Once a Workato recipe is up and running (which can be done very fast), data is integrating, duplicate data entry and user errors are eliminated, and cross-company KPI metrics are easier to report than ever. Rama Davis QSP Program Director & Senior Technical Lead
Read full review ScreenShots IBM API Connect Screenshots