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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    IBM Watson Discovery

    Score9 out of 10
    N/AIBM offers Watson Discovery, a natural language processing (NLP) application with options to measure sentiment, detect entities, semantic roles, and other concepts.N/A

    Webex Meetings

    Score8.7 out of 10
    N/AWebex Meetings is a video conferencing solution powering hybrid work. It enables a seamless collaboration experience and better results with meetings that are designed to give everyone the ability to engage no matter their location, language, or communication style.

    $14.50

    per month per user

    Pricing
    IBM Watson DiscoveryWebex Meetings
    Editions & Modules
    No answers on this topic
    Webex Meet
    $14.50
    per month per user
    Webex Suite: Meet + Call
    $25
    per month per user
    Enterprise
    Contact Sales
    Offerings
    Pricing Offerings
    IBM Watson DiscoveryWebex Meetings
    Free Trial
    YesYes
    Free/Freemium Version
    NoYes
    Premium Consulting/Integration Services
    YesYes
    Entry-level Setup FeeNo setup feeOptional
    Additional Details—Discount available for annual pricing.
    More Pricing Information
    Community Pulse
    IBM Watson DiscoveryWebex Meetings
    Considered Both Products
    IBM
    No answer on this topic
    Cisco
    No answer on this topic
    Key User Insights
    Would buy again
    81%
    Would buy again
    21 Answers
    92%
    Would buy again
    609 Answers
    Delivers good value for the price
    74%
    Delivers good value for the price
    14 Answers
    96%
    Delivers good value for the price
    517 Answers
    Happy with the feature set
    100%
    Happy with the feature set
    26 Answers
    94%
    Happy with the feature set
    622 Answers
    Lived up to sales and marketing promises
    100%
    Lived up to sales and marketing promises
    18 Answers
    96%
    Lived up to sales and marketing promises
    380 Answers
    Implementation went as expected
    100%
    Implementation went as expected
    23 Answers
    97%
    Implementation went as expected
    452 Answers
    Features
    IBM Watson DiscoveryWebex Meetings
    Performance & Compatibility of Online Events Software
    Comparison of Performance & Compatibility of Online Events Software features of IBM Watson Discovery and Webex Meetings
    Feature
    IBM Watson Discovery
    -
    Ratings
    Webex Meetings
    8.7
    845 Ratings
    9% above category average
    High quality audio00 Ratings9.0840 Ratings
    High quality video00 Ratings9.0832 Ratings
    Low bandwidth requirements00 Ratings8.0800 Ratings
    Mobile support00 Ratings8.6762 Ratings
    Screen Sharing
    Comparison of Screen Sharing features of IBM Watson Discovery and Webex Meetings
    Feature
    IBM Watson Discovery
    -
    Ratings
    Webex Meetings
    8.5
    830 Ratings
    7% above category average
    Desktop sharing00 Ratings8.8829 Ratings
    Whiteboards00 Ratings8.1721 Ratings
    Online Meetings / Events
    Comparison of Online Meetings / Events features of IBM Watson Discovery and Webex Meetings
    Feature
    IBM Watson Discovery
    -
    Ratings
    Webex Meetings
    8.6
    838 Ratings
    5% above category average
    Calendar integration00 Ratings8.7795 Ratings
    Meeting initiation00 Ratings8.5825 Ratings
    Integrates with social media00 Ratings8.4351 Ratings
    Record meetings / events00 Ratings8.9783 Ratings
    Slideshows00 Ratings8.7708 Ratings
    Online Events Collaboration
    Comparison of Online Events Collaboration features of IBM Watson Discovery and Webex Meetings
    Feature
    IBM Watson Discovery
    -
    Ratings
    Webex Meetings
    8.8
    793 Ratings
    8% above category average
    Live chat00 Ratings8.8772 Ratings
    Audience polling00 Ratings9.0682 Ratings
    Q&A00 Ratings8.6691 Ratings
    Online Events Security
    Comparison of Online Events Security features of IBM Watson Discovery and Webex Meetings
    Feature
    IBM Watson Discovery
    -
    Ratings
    Webex Meetings
    8.8
    787 Ratings
    8% above category average
    User authentication00 Ratings8.8740 Ratings
    Participant roles & permissions00 Ratings8.8767 Ratings
    Confidential attendee list00 Ratings9.0475 Ratings
    Best Alternatives
    IBM Watson DiscoveryWebex Meetings
    Small Businesses
    Elasticsearch
    Score8.5 out of 10
    ClickMeeting
    Score9.5 out of 10
    Medium-sized Companies
    Elasticsearch
    Score8.5 out of 10
    JioMeet
    Score9.8 out of 10
    Enterprises
    Amazon CloudSearch
    Score8.5 out of 10
    Google Meet
    Score8.4 out of 10
    All AlternativesView all alternativesView all alternatives
    User Ratings
    IBM Watson DiscoveryWebex Meetings
    Likelihood to Recommend
    8.3
    (26 ratings)
    8.8
    (864 ratings)
    Likelihood to Renew
    9.1
    (2 ratings)
    8.5
    (58 ratings)
    Usability
    4.8
    (3 ratings)
    8.0
    (117 ratings)
    Availability
    -
    (0 ratings)
    9.0
    (441 ratings)
    Performance
    -
    (0 ratings)
    9.5
    (416 ratings)
    Support Rating
    10.0
    (2 ratings)
    7.8
    (116 ratings)
    In-Person Training
    -
    (0 ratings)
    8.8
    (6 ratings)
    Online Training
    -
    (0 ratings)
    8.5
    (6 ratings)
    Implementation Rating
    -
    (0 ratings)
    9.7
    (22 ratings)
    Configurability
    -
    (0 ratings)
    7.2
    (15 ratings)
    Contract Terms and Pricing Model
    -
    (0 ratings)
    7.3
    (10 ratings)
    Ease of integration
    -
    (0 ratings)
    10.0
    (10 ratings)
    Product Scalability
    -
    (0 ratings)
    8.2
    (412 ratings)
    Professional Services
    -
    (0 ratings)
    8.9
    (9 ratings)
    Vendor post-sale
    -
    (0 ratings)
    9.6
    (12 ratings)
    Vendor pre-sale
    -
    (0 ratings)
    9.9
    (13 ratings)
    User Testimonials
    IBM Watson DiscoveryWebex Meetings
    Likelihood to Recommend
    IBM
    Overall, IBM Watson Discovery is an amazing technology that we use with our clients to address various business problems, but the biggest challenge has always been about ingesting, analyzing, enriching, and searching huge collections of documents and allowing our end users and SMEs to be able to search for what they need to reduce the time and efforts spent daily on a manual search through various collections of documents. We have successfully managed to reduce manual work by over 80%, and now our SMEs are being used for the skills they have to gather insights rather than do manual work.
    Incentivized
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    Cisco
    The first reason is the ease of use and availability, which makes WebEx work for all. The quality of audio and video is adorable. As a business development associate, I must make an impression on the other side, and WebEx helps me make first impressions. A few features are complex for new users but can be resolved.
    Incentivized
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    Pros
    IBM
    • It is an excellently fast platform with documents and the answers to queries.
    • With automation learning beneficial as it saves time.
    • When searching for a document, everything stays located and easy to find.
    • Acceptance of various documents.
    • It has a quite comfortable Technical support, always available when required.
    Incentivized
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    Cisco
    • Anywhere at anytime virtual meetings and conferences.
    • Secure collaboration end-to-end.
    • Webex Assistant, I like this feature every much.
    • Customizable layouts as needs arise.
    • Great User Interface (UI).
    • Historical capture of meetings.
    • The shape and gesture recognition features using AI.
    • Note-taking.
    • Close Captioning in various languages.
    Incentivized
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    Cons
    IBM
    • I believe AI should be more flexible about providing data. However, it's understandable that you need to provide the details you need in a more specific and detailed way.
    • The interface could use more tweaking. Being new to the program, it was kind of hard to navigate.
    • Luckily, there was a customized feature of the dashboard that I could set up, and having something that you know where you are placed always feels familiar and comfortable.
    Incentivized
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    Cisco
    • Only a few options are there for non-verbal feedback like hand raising or emoji reactions. They should work on it as expressing understanding or agreement would help collaborate with the cross-functional teams.
    • More options for creating custom workflows and integrations with internal tools would be helpful and the whiteboard also looks basic compared to other similar tools. I think, adding features like sticky notes and freehand drawing would be a great boost.
    • The mobile app is functional but I find it less intuitive and feature-rich compared to the desktop version. Should have parity in features and a more user-friendly interface will become more helpful for mobile users like me who sometimes conduct or attend meetings on the go.
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    Likelihood to Renew
    IBM
    No answers on this topic
    Cisco
    Because Webex Meetings is known for its consistent performance, with high quality audio and video that works well even in low bandwidth situations. This makes it a dependable tool for both small and large meetings without worrying about technical glitches. Also, the platform is easy to navigate, both for meeting hosts and participants. Features like screen sharing, chat, and breakout rooms are intuitive
    Incentivized
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    Usability
    IBM
    IBM Watson Discovery has the best user capabilities and easily transform business decision-making portfolio. The automation system saves time used in data analysis as opposed to manual research that consumes a lot of time. The visualization across the dashboard enables my team to interpret complex data and use it to make reliable marketing decisions.
    Incentivized
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    Cisco
    Webex Meetings does not provide enough audio feedback for users with visual disabilities to properly navigate the tool. Students, faculty, and staff who are blind or have low vision may not be able to use Webex Meetings. Users with motor disabilities that navigate via keyboard, may not be able to navigate the web conferencing session enough to participate fully.
    Incentivized
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    Reliability and Availability
    IBM
    No answers on this topic
    Cisco
    So personally I have never faced any kind of meeting unavailability issue while scandaling meeting with WebEx the bandwidth is really good and in terms of application performance the same is my opinion what I mentioned for availability it is good and the objective of communication is quite fruitfully achieved with a simple and effective product like WebEx which is often bundled with the purchase of course which is which we have at our company and great discount is being offered so it is easy on our pocket. I really don't have any specific errors which have faced I should mention over here the operation or application uses is quite smooth.
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    Performance
    IBM
    No answers on this topic
    Cisco
    We use browsers to join Webex Meetings and it is very good no issue also appears from Webex APP is very organized and does not consume more resources of PC so no issues appeared. We join audio and video in many ways, all of which are good. We integrated it with active Microsoft Exchange with easy deployment.
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    Support Rating
    IBM
    Similar to all IBM Watson and Salesforce product solutions, the overall support would be a 10/10. Their provided FAQ's help with frequently experienced issues and if still unable to figure something out, their customer service representatives are always super responsive. With instant chat functions available, it is easy to ask a quick question rather than sitting on hold.
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    Cisco
    The support cases can be opened instantly. The support engineers can support you via Telephone, E-Mail, WebEx Meetings, and My favorite WebEx application.24X7 Availability of the engineers. Step-by-step guidance is available by an engineer. https://help.webex.com/ - Great Site for instant FAQ's. https://status.webex.com/ - Is helpful to identify the updated schedule of WebEx or to know the server status of WebEx services.
    Incentivized
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    In-Person Training
    IBM
    No answers on this topic
    Cisco
    It was straight to the point and very informative. effective training often includes clear explanations, hands-on practice opportunities, time for questions and answers, real-world examples, and follow-up support. If you're trying to assess the quality of a specific training session, you might consider these factors. For organizations looking to assess the quality of their in-person training, it's best to solicit feedback directly from the participants. This can be done through anonymous surveys or feedback sessions, enabling the organization to gather firsthand information and improve future training sessions accordingly.
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    Online Training
    IBM
    No answers on this topic
    Cisco
    It was very interactive and well explained. The trainor is very much knowledgeable of the product. He was able to answer all of our inquiries in a timely and professional manner. There were lots of exercises done during the duration of the training to ensure that we have a better view on what to expect from the product.
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    Implementation Rating
    IBM
    No answers on this topic
    Cisco
    That we needed complex implementation that we didn't get tells me 2 things: 1) the product was not designed in a way that "just worked" like some of its peers (Zoom / BlueJeans) and 2) had our company defined actual user needs and validated / verified that they had bought something that matched those, we would have pursued features / designs more closely aligned with what the product actually does: screen share, sometimes video, definitely VOIP audio (always an option regardless of license), and easy recording and retrieval of meetings.
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    Alternatives Considered
    IBM
    Discovery differs from its competitors due to the better ease of implementation and the high level of natural language recognition, it is equal in integration resources such as API and workflow or process pipeline, but it loses in the price for a high volume of documents and/or research. If you own or plan to use other services from the IBM Watson family, there is no doubt that Watson discovery is your best option. Another important point is if you plan to use a cloud or on-premise service (local server or private cloud).
    Incentivized
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    Cisco
    The ability to transfer multimedia files directly into the platform and a very robust free plan helped me make the decision to try out Webex Meetings. Easy to set up in a company environment and accessible once the learning curve and sign up process are complete. In-platform web navigating is also a nice feature when onboarding new staff or doing market research.
    Incentivized
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    Contract Terms and Pricing Model
    IBM
    No answers on this topic
    Cisco
    We use the free version of Webex Meetings to allow us to connect with suppliers/vendors that demand Webex Meetings be used for collaboration.
    Incentivized
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    Scalability
    IBM
    No answers on this topic
    Cisco
    I work for a Fortune 500 company with many employees so I can testify to its usability for large corporations. In addition, I use the software within my small team of sales reps so it is always usable on a small scale as well. In my eyes, this tool is scalable for businesses of all sizes without any hiccups or issues.
    Incentivized
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    Professional Services
    IBM
    No answers on this topic
    Cisco
    It is a user friendly application. We have had no adoption problems within the company.
    Incentivized
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    Return on Investment
    IBM
    • We find its Enterprise plan expensive for a country of LATAM. For US or Europe based businesses, looks great.
    • A Big Data and massive queries based company would find the service expensive. Maybe a flat price plan would be helpful.
    • Have you thought in making a cheaper plan where you take the learning from your customer's data to enrich your AI tool?
    Incentivized
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    Cisco
    • The costly nature of individual accounts across multiple schools made it difficult to maintain the budget when our student population grew exponentially.
    • Often communicated to clients and stakeholders that we were a trustworthy and elevated provider.
    • Limited engagement and interactive features with students often contributed to complaints around student engagement and buy-in.
    Incentivized
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    ScreenShots