Webex for your daily operational work needs.
Updated March 13, 2025

Webex for your daily operational work needs.

Nino San Agustin | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Webex Meetings

We commonly use Webex to hold troubleshooting sessions and live meetings.

Pros

  • Interactive screen share.
  • Remote access.
  • Session recordings.

Cons

  • Speed of access.
  • Voice clarity.
  • Great collaboration tool that brings together people on different countries.
  • For remote access there are times that bandwidth is a challenge.
  • Cisco AnyConnect
The internet bandwidth that you use at home to support the remote work connectivity. Having a secured remote session with working from anywhere.
Our only challenge is in terms of monitoring the productivity of the remote workers since we do not have a full time visibility on how remote workers do their job on a daily basis.
It is a framework that was done or brought instantaneously due to the pandemic and we are able to deliver the work even at the convenience of our own home.
Webex is more collaborative and interactive. It has easy user interface that would be useful even for beginners.

Do you think Webex Meetings delivers good value for the price?

Yes

Are you happy with Webex Meetings's feature set?

Yes

Did Webex Meetings live up to sales and marketing promises?

Yes

Did implementation of Webex Meetings go as expected?

Yes

Would you buy Webex Meetings again?

Yes

In my experience, Webex is best suitable if you wanted to do a live troubleshooting session wherein you need to do remote access and screen share. You could also do an interactive learning class or session which you could record for future reference.

Webex Meetings Feature Ratings

8.5
High quality audio
9
High quality video
9
Low bandwidth requirements
8
Mobile support
8
9.5
Desktop sharing
10
Whiteboards
9
8.8
Calendar integration
10
Meeting initiation
10
Integrates with social media
8
Record meetings / events
8
Slideshows
8
8.0
Live chat
8
Audience polling
8
Q&A
8
8.3
User authentication
8
Participant roles & permissions
9
Confidential attendee list
8
VoIP system collaboration ()
Not Rated
Web and Video Conferencing ()
Not Rated

Cisco Hybrid Work

  • Working from anywhere (e.g., coffee shop, airport)
  • Working from home
We’ve been using Cisco Anyconnect as a means of connecting to our internal tools for work from anywhere setup.
Cisco has been a reliable and trusted brand which not only has high end products but also an exceptional support structure. That makes Cisco better than the other competitors.
  • Webex
  • Microsoft Teams
  • Zoom

Cisco Webex Experience

You don’t have to be technically inclined in order to enjoy all the features that Webex has to offer. It caters to all departments and we would say that the ease of use would be the game changer.
We’ve used the Room Kit as part of our engagement during Webex meetings and it is one of the very reliable collaboration products that we’ve put onboard as part of our work environment.
Webex Meetings has helped our organization onsite before pandemic and even during pandemic. It has been part of our day to day work setup and we really gained a lot of productivity with this tool.

Using Webex Meetings

50 - I.T., HR, Admin, Operations
10 - Our support engineers came across different I.T. verticals and they’ve easily acquired the skills through cross training and with the help of our partner vendor who provided other necessary skills to provide support.
  • Availability
  • Ease of Use
  • Functionality
  • Interactive Training Sessions
  • Troubleshooting Sessions
  • Webinars
  • Hosting online events
Webex Meetings have been a part of our daily work routine and we couldn’t imagine our work life without Webex.

Evaluating Webex Meetings and Competitors

Yes - We’ve replaced Zoom since Webex has been more interactive and reliable.
  • Scalability
  • Integration with Other Systems
  • Ease of Use
The ability of Webex Meetings to reach out to different types of customers may it be technical or non-technical users, it really helped a lot without even going through any necessary trainings.
Cost is not always the factor that you look into when choosing the right solution. You also need the consider the functionality, ease of use and benefits that you would gain in return.

Webex Meetings Implementation

The implementation was seamless as long as we keep the proper documentation and follow the process.
  • Implemented in-house
  • Third-party professional services
Our partner distributor Comstor provided assistance.
Yes - It starts with the planning and gathering of the resources then we proceed on the implementation part then afterwards the post testing.
Change management was a major issue with the implementation - We need to properly document the process from implementation to testing as well as the rollback plan.
  • Approvals
  • Downtime

Webex Meetings Training

  • Online Training
  • In-Person Training
Very interactive and insightful. The trainors are very much knowledgeable of the product. They could easily answer all the inquiries that we have for them. They even provided some exercises for us to have a better view on what we would expect from the product. Helpful links and handouts were also given during the training.
It was very interactive and well explained. The trainor is very much knowledgeable of the product. He was able to answer all of our inquiries in a timely and professional manner. There were lots of exercises done during the duration of the training to ensure that we have a better view on what to expect from the product.

Configuring Webex Meetings

It’s just right for this product and is not complicated.
It is better to undergo first a training session to ensure that you are well guided on the functionalities.
Some - we have done small customizations to the interface - There were some requests from the business units for the customization part and it is not too complex to be implemented.
Some - we have added small pieces of custom code - It was based on the use case from the business unit and we handled it properly with the help of our partner vendor.
None in particular.

Webex Meetings Support

It was never hard to reach for any support regarding this product. There are plenty of support channels that are open to help out on any issues.
ProsCons
Quick Resolution
Good followup
Knowledgeable team
Problems get solved
Kept well informed
No escalation required
Immediate help available
Support understands my problem
Support cares about my success
Quick Initial Response
None
We’ve purchased a premium support to ensure that we’re covered each time we have any issues that require immediate attention.
The bright spot that I’ve experienced from the Cisco support is their willingness to go beyond the extra mile to ensure that the issue gets resolved. The engineers are willing to extend extra hours of their work just to ensure that we properly get our system going.

Using Webex Meetings

It’s very reliable and it could cater to all sorts of users even non technical people.
ProsCons
Like to use
Technical support not required
Consistent
Quick to learn
Convenient
Familiar
Unnecessarily complex
Difficult to use
  • The remote capability
  • The session recording
  • None in particular.
Yes - It works perfectly fine.

Webex Meetings Reliability

Webex is highly available and is always updated.
Webex responds well even on high volume of participants in the meeting.
Webex is very dependable and helps our organization in our daily operations.

Integrating Webex Meetings

  • None at the moment
We don’t have yet an active integration with other systems.
  • File import/export
  • We haven’t integrated yet a specific system.
No system integrations yet at the moment.
Better do first a research on the functionality of the system if it would be able to support an integration with Webex Meetings or consult with the product vendor.

Relationship with Cisco

The vendor relationship is exceptional. They’re proactive and never missed to check on their customers.
They’re easily reachable in all communication channels.
I was able to negotiate not only with the price and licensing but also with an added training.
Be nice and always maintain a consistent communication.

Upgrading Webex Meetings

Yes - The entire process was smooth and easy.
  • More key functionalities
  • No software bug
  • Ease of use
  • Accessibility
Yes - To enjoy more benefits and functionalities.
Yes - To gain more usabe functions of the product

Comments

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