The best tool for business collaboration
Updated July 29, 2023

The best tool for business collaboration

Francisco Flores Gamero | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Webex Meetings

The tool has come to innovate and improve internal communication and communication with customers. Previously we had a free tool but communication was cut off after a few minutes. Alternatives were evaluated and we requested demonstrations from our closest and most trusted provider to use Webex. The installation is very easy to perform, it does not require much capacity in laptops and it does not consume much resources. Our clients have liked the tool, they can schedule in their calendar and they can choose whether to connect from a laptop, smartphone or tablet. When running the application through a web browser, you only have to install a plugin for the first time and then the other connections are instantaneous. Presentation mode is very effective, remote desktop and provide assistance. Without a doubt, our staff was satisfied with the product, it improves communication with clients and it is a lot of fun.
  • Stability.
  • Interaction.
  • Easy to use.
  • Accessible tool.
  • Fault tolerant.
  • Improve communication with customers.
  • More objective meetings within the company.
  • Fast and accessible from anywhere with an Internet connection.
  • The tool replaces boardroom meetings.
  • The information that is spoken is more organized.
  • Having a single conferencing tool makes it centralized in communication.
Webex is a very complete tool, it does not consume resources on laptops, and communication is very fluid. Platform stability is very good, fault-tolerant, and does not require a lot of bandwidth to work. You can record the sessions and you can invite many participants. The tool is of a very high level, it is very well designed.

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The tool is very useful for the labor or educational sector.It has helped to establish communication in teleworking. Classes can be received remotely, through a teacher, and sessions can be recorded and replays viewed. Improve your organization, since the invitations can be saved in mail platforms, it is easy to access and install.

Webex Meetings Feature Ratings

High quality audio
High quality video
Low bandwidth requirements
Mobile support
Desktop sharing
Calendar integration
Meeting initiation
Integrates with social media
Record meetings / events
Live chat
Audience polling
User authentication
Participant roles & permissions
Confidential attendee list

Cisco Hybrid Work

  • Webex Meetings
  • Webex App
  • Cisco Meraki Wireless Access Point
  • Working from anywhere (e.g., coffee shop, airport)
  • Working from an office or other company space
  • Working from home
Currently the company is in a hybrid way, there are little spaces that are connected to the meraki network to provide an excellent user experience, additionally the guest portal is used for clients. Additionally, Cisco switches have been installed for the core, distribution and access part, with this model the information travels in a better way, providing quality in the services that are shared with customers.

In many meetings with clients, the webex tool is used, which facilitates the presentation with connected users. There is a select group of the company that does its activities through Cisco AnyConnect, this provides an additional layer of security.
Basically the infrastructure was not configured to support home office, several adjustments had to be made at the level of firewall, vpn, creation of remote users, providing access. It took a couple of days to get it done but it worked, now every new call center campaign that comes out has the option to work both on site and at home.
Easy to use.
Centralized administration.
Platform control from the cloud.
Guarantee communication.
Have direct support with Cisco.
Improve the Wi-Fi experience of customers.
Clients had already been in some companies with hybrid modality. However, they were amazed by the new infrastructure, since it allowed for a better connection for their operations agents. Provided better stability, complied with additional security layers. Having centralized administration and using tools like Cisco Webex made it easier to hold meetings from anywhere.
Cisco tools provide many benefits for users. Greater reliability.Greater stability.Makes it easy to use.Lets present in a better way. It can be used on both laptop, PC and mobile. The tool allows you to save the sessions to be able to share them.
At the firewall rules, it is very easy to provide browsing permissions, since it can be allowed by url or by application.
  • Webex
  • Microsoft Teams
  • Google Meet
  • GoTo

Webex Meetings Reliability

The tool is from a very solid manufacturer. Cisco invests a lot in improving products and having more suitable options. The tool has easy installation, registration, and use is very fast and pleasant. The tool is very complete and provides a fabulous experience. Do not hesitate to try the tool, you will not regret it.
The graphic environment is very well designed. The buttons are well placed and customers and users can quickly become familiar with the tool. You can make any changes to the camera, background, screen, change the sound, change light effects, etc. The connection is very stable, it is fast to start and it does not take many resources to run it.
A high technical level is not required to use the tool. In the organization the directors and managers, users, and clients are very happy with the solution, it is important to mention that the tool provides a lot of stability, communication is very transparent and fluid. It has many improvements, the updates do not saturate the bandwidth.