The best tool for business collaboration
Overall Satisfaction with Webex Meetings
The tool has come to innovate and improve internal communication and communication with customers. Previously we had a free tool but communication was cut off after a few minutes. Alternatives were evaluated and we requested demonstrations from our closest and most trusted provider to use Webex. The installation is very easy to perform, it does not require much capacity in laptops and it does not consume much resources. Our clients have liked the tool, they can schedule in their calendar and they can choose whether to connect from a laptop, smartphone or tablet. When running the application through a web browser, you only have to install a plugin for the first time and then the other connections are instantaneous. Presentation mode is very effective, remote desktop and provide assistance. Without a doubt, our staff was satisfied with the product, it improves communication with clients and it is a lot of fun.
Pros
- Stability.
- Interaction.
- Easy to use.
- Accessible tool.
- Fault tolerant.
Cons
- Improve communication with customers.
- More objective meetings within the company.
- Fast and accessible from anywhere with an Internet connection.
- The tool replaces boardroom meetings.
- The information that is spoken is more organized.
- Having a single conferencing tool makes it centralized in communication.
- Webex Meetings
- Webex App
- Cisco Meraki Wireless Access Point
Basically the infrastructure was not configured to support home office, several adjustments had to be made at the level of firewall, vpn, creation of remote users, providing access. It took a couple of days to get it done but it worked, now every new call center campaign that comes out has the option to work both on site and at home.
Easy to use. Centralized administration. Platform control from the cloud. Guarantee communication. Have direct support with Cisco. Improve the Wi-Fi experience of customers.
Clients had already been in some companies with hybrid modality. However, they were amazed by the new infrastructure, since it allowed for a better connection for their operations agents. Provided better stability, complied with additional security layers. Having centralized administration and using tools like Cisco Webex made it easier to hold meetings from anywhere.
Webex is a very complete tool, it does not consume resources on laptops, and communication is very fluid. Platform stability is very good, fault-tolerant, and does not require a lot of bandwidth to work. You can record the sessions and you can invite many participants. The tool is of a very high level, it is very well designed.
Do you think Webex Meetings delivers good value for the price?
Yes
Are you happy with Webex Meetings's feature set?
Yes
Did Webex Meetings live up to sales and marketing promises?
Yes
Did implementation of Webex Meetings go as expected?
Yes
Would you buy Webex Meetings again?
Yes
Webex Meetings Feature Ratings
Cisco Hybrid Work
- Working from anywhere (e.g., coffee shop, airport)
- Working from an office or other company space
- Working from home
Currently the company is in a hybrid way, there are little spaces that are connected to the meraki network to provide an excellent user experience, additionally the guest portal is used for clients. Additionally, Cisco switches have been installed for the core, distribution and access part, with this model the information travels in a better way, providing quality in the services that are shared with customers.
In many meetings with clients, the webex tool is used, which facilitates the presentation with connected users. There is a select group of the company that does its activities through Cisco AnyConnect, this provides an additional layer of security.
In many meetings with clients, the webex tool is used, which facilitates the presentation with connected users. There is a select group of the company that does its activities through Cisco AnyConnect, this provides an additional layer of security.
Cisco tools provide many benefits for users. Greater reliability.Greater stability.Makes it easy to use.Lets present in a better way. It can be used on both laptop, PC and mobile. The tool allows you to save the sessions to be able to share them.
At the firewall rules, it is very easy to provide browsing permissions, since it can be allowed by url or by application.
At the firewall rules, it is very easy to provide browsing permissions, since it can be allowed by url or by application.
- Webex
- Microsoft Teams
- Google Meet
- GoTo
Cisco Webex Experience
Webex has been a very useful tool for many years, it is important to highlight that it is a leading tool in the market that facilitates many tasks and interaction between users when joining a virtual meeting.Many times we do not have time to write down what is pending, but Webex generates with its AI a summary of the most important points of the meetings, so there is no need to worry about losing valuable information mentioned.Every week we have follow-up meetings, therefore it is important to keep notes and be able to discuss the progress and the next steps that have to be taken so as not to waste time repeating objectives or things that were already discussed before.
We have used Cisco Jabber to have calls, messages with team members.It is very useful and portable, we can connect from anywhere to have our daily, weekly and monthly calls. I highly recommend these collaboration tools because they are very helpful when taking notes and making calls, presentations, etc.
Cisco Webex has proven to be a very safe tool, easy to use and very secure, it provides many useful functions that you can make the most of with other team members, screen presentation, whiteboard, notes, chat, guests, etc. Users and guests like it because it is easy to access, it can be installed with the software on your laptop or run from your favorite browser.
Using Webex Meetings
1000 - These end users connect to daily, weekly and monthly sessions to present their metrics and progress, such as administrative, operational, managers and bosses. The tool is also used to have contact with Cisco TAC to provide remote support to the company's technology teams. Additionally, Cisco Webex Meetings accounts are used to have meetings with special clients who prefer Cisco Webex Meetings over any other brand for its ease of use, tools and accurate note taking.
500 - There are certain administrative users who use Cisco Webex Meetings for their daily functions and even though they are working from home, the connection is very stable and there is no degradation in the service, which makes it super useful and very useful to finish and keep track of their tasks.
- Protection of information leaks with previously authorized users
- easy handling of the tool which facilitates communication and progress in tasks
- The ability to save notes, summaries, notes, etc. to have them ready and take progress progress in the next follow-up meeting.
- Virtual Employee Onboarding and Training
- Virtual Team Building and Social Events
- Live Customer Demonstrations and Product Launches
- Hybrid Workspaces and Seamless Collaboration
- AI-Powered Insights for Meetings
- Customer Support and Virtual Consultations
- Live Collaborative Research and Development
- Enhanced AI-Assisted Language Translation
- Automated Meeting Scheduling and Coordination
Evaluating Webex Meetings and Competitors
Yes - Webex Meetings is often the better option when the focus is on high quality, large scale video conferencing and advanced meeting features. It excels in reliability, scalability, and security, especially in industries or environments that require seamless virtual meetings. Microsoft Teams, on the other hand, is best suited for organizations looking for broad collaboration tools integrated into one platform.
- Ease of Use
The most important factor in the decision to purchase Webex Meetings for many organizations is typically the high quality video and audio experience, especially for professional meetings. Reliable communication is essential for effective collaboration, and Webex’s reputation for providing clear, consistent video and audio even in low bandwidth environments can be a major selling point.This reliability is particularly critical for businesses that depend on smooth virtual interactions, whether for internal team meetings, client consultations, or large webinars. Having a platform that minimizes disruptions and enhances communication can significantly impact productivity and user satisfaction.
I would expand the evaluation process to incorporate deeper testing, better integration checks, and a more thorough review of long term costs and security. Ensuring alignment between platform features and organizational needs is key, and making the decision more data driven helps avoid surprises down the road on the future.
Webex Meetings Implementation
- Implemented in-house
Change management was a minor issue with the implementation - Introducing a new collaboration tool like Webex Meetings often requires a shift in how employees communicate and collaborate. The Change Management helps ensure smooth user adoption by addressing any resistance to change and encouraging employees to embrace Webex. Also, the training, communication, and engagement with users are crucial to ensure that people are comfortable with the platform and its features, like scheduling meetings, using breakout rooms, or screen sharing.
- Training Gaps
- Resistance to Change
- Varying Skill Levels
- Network Connectivity
Webex Meetings Training
- Online Training
- In-Person Training
- No Training
We got other locations that could not have a online or in-person training, but we elaborated a summary with the previous information and experiencies to share with them. For basic use, Cisco Webex Meetings is easy to learn without formal training, but for advanced features and seamless integration into your company’s workflow, formal training or at least some self-guided learning may be beneficial.
Configuring Webex Meetings
Ensuring your meetings are secure should be a top priority, especially for sensitive or business-critical sessions, like: enable passwords for meetings, use waiting rooms, lock the meeting, require authentication for sensitive meetings, mute participants on entry, etc. By following these best practices for configuring Webex Meetings, you can ensure a secure, efficient, and well organized meeting experience for all participants. Tailor the settings to your specific needs, take full advantage of the platform’s features, and periodically review your configurations to optimize your usage.
Some - we have done small customizations to the interface - Webex Meetings allows basic user interface customization like changing meeting themes, applying logos, and customizing backgrounds. You can change the color scheme, branding, and logos to align with your company's identity. These changes can be made through the Webex site administration panel, making it fairly simple for administrators. For most users, these options are easy to configure with point-and-click options and drag-and-drop functionality, especially for adding logos or backgrounds.
Some - we have added small pieces of custom code - Webex Meetings allows a high degree of customization through APIs, SDKs, and integration tools for those who need to embed, automate, or extend the platform’s capabilities. However, for the average user or organization, the need for adding custom code is generally limited to more complex use cases like system integrations or embedding Webex into internal applications.
There are many ways to configure and customize Webex Meetings to fit your organization’s needs, from security settings and branding to integrations and advanced features like breakout rooms and custom reporting. For teams that rely heavily on Webex for communication, leveraging these configurations can create a more tailored and efficient experience.
Webex Meetings Support
Pros | Cons |
---|---|
Quick Resolution Knowledgeable team Kept well informed Immediate help available Support cares about my success | Poor followup Problems left unsolved Escalation required Need to explain problems multiple times Slow Initial Response |
Yes, with the premium support I get priority assistance, which means my team can get faster responses to any issues. This is especially critical during important meetings or events where downtime can lead to significant disruptions. Premium support has helped me minimize the impact of technical problems by resolving them quickly and 24/7 attention.
The Marketing Manager was about to host a high stakes product webinar with hundreds of registered participants. The marketing team was prepared for the event, which includes live demos, Q&A sessions, and an interactive panel discussion. Just 30 minutes before the webinar begins, the marketing manager experienced an issue: the screen-sharing feature was not working properly. The screen appeared black to all participants, and the audio quality was intermittent. The manager was already under pressure, as this was a crucial event for driving product sales, and there was no time to reschedule or fix the issue on their own. There was a live session with support team and the error was fixed. The webinar kicked off without further issues. Thanks to the Webex support team’s fast and expert assistance, the Marketing Manager was able to host a flawless presentation, engaging with the audience, demonstrating the product, and hosting the Q&A smoothly.
Using Webex Meetings
Pros | Cons |
---|---|
Like to use Easy to use Well integrated Quick to learn Feel confident using | Unnecessarily complex Requires technical support Inconsistent Cumbersome Lots to learn |
- Easy Joining a Meeting
- Scheduling Meetings
- Breakout Rooms
- Managing participants
- Managing Breakout Rooms During a Meeting
- Advanced Security and Authentication Settings
- Post-Meeting Reporting and Analytics
Yes - Overall Experience, the Webex mobile app works fairly well, with many users finding it easy to use for attending meetings. However, there are some limitations and areas where it may not be as fully functional as the desktop version. For users who need to attend meetings or participate in small collaborations on the go, the mobile interface works very well. However, if you're hosting a large meeting, managing breakout rooms, or need to access advanced features, you may find it less effective than using the desktop or web version.
Webex Meetings Reliability
Integrating Webex Meetings
- Calendar and Scheduling Systems
- Customer Relationship Management
- Project Management
Yes, Cisco Webex Meetings does support several of the integrations mentioned, and many vendors, including those for calendar systems, CRMs, and project management tools have made their products compatible with Webex.
- API (e.g. SOAP or REST)
- Javascript widgets
- ETL tools
- AppExchange or similar marketplace
- Google Calendar
- Salesforce
- Slack
- Sharepoint
Organizations often use Webex Meetings with widely adopted tools like Outlook, Google Calendar, Salesforce, Slack, and SharePoint. However, for specialized systems (like ERP or LMS), organizations may either rely on third-party tools for integration or develop custom solutions using Webex’s APIs.
Start with native integrations whenever possible for simplicity.Use APIs for custom or advanced integrations. Consider third-party tools like Zapier for easier, no-code integrations. Test integrations thoroughly before deployment. Be mindful of security, permissions, and data handling. Document the integration process for future reference and easier maintenance.
Relationship with Cisco
The principle terms that organizations often negotiate when purchasing Cisco Webex Meetings revolve around pricing, licenses, support, training, security features, and integration needs. The goal is to secure the best deal, tailored to the organization’s size, workflow, and future growth plans. Also the calculation of return on investment. The PoC helped us a lot to do some experimental testing and presenting the tool to leadership.
When working with a vendor like Cisco Webex Meetings, having an effective strategy can help ensure you get the best deal, streamline the implementation process, and maintain a positive ongoing relationship. Here are some tips and advice to help you deal more effectively with Cisco or any vendor for Webex Meetings: Understand Your Needs Clearly, Do Your Research, Ask for a Tailored Solution, Negotiate for Additional Training and Support, Be Clear on Service Level Agreements (SLAs).
Upgrading Webex Meetings
Yes - There was a smooth upgrades with minimal downtime, because Webex Meetings is a cloud-based service, most updates are handled on Cisco's end, which minimizes downtime. Users typically don't experience much downtime as the service continues running while Cisco performs the necessary updates in the background. Users are usually not required to take action during the upgrade, except for possibly updating their Webex App or Webex Meeting software (if they have a desktop app installed). The update process is designed to be seamless, with automatic background updates for the app.
- Enhanced User Interface and Experience
- Advanced Collaboration Features
- Improved Integrations with Other Tools
- Enhanced Security and Compliance Features
- Performance Improvements
- Artificial Intelligence and Automation
- Enhanced User Experience and Interface
- More Effective Collaboration Tools
- Better Integration with Business Tools
- Increased Security and Compliance
- Improved Meeting Performance and Reliability
- Advanced AI Features
Yes - We upgraded from free to paid, because we wanted to take advantage of all the advantages for the integration of collaborative tools. Organizations generally change Webex Meetings editions for reasons such as increased meeting capacity, the need for additional features or advanced security, or to accommodate larger teams. The upgrade process is typically straightforward, and businesses often contact Cisco’s sales team for assistance in transitioning to the appropriate edition for their needs.
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