ICIMS Hire is an enterprise applicant tracking system (ATS) that supports core hiring workflows. With comprehensive support for screening, interview management, offer management, and onboarding, it is built on enterprise‑grade technology and designed to support complex, global hiring at scale.
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SmartRecruiters, now part of SAP SuccessFactors
Score8.4 out of 10
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SmartRecruiters was acquired by SAP in late 2025, and its functionality will be integrated into SAP SuccessFactors HCM. Check out the Sap SuccessFactors HCM listing for the latest updates.
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Pricing
ICIMS Hire
SmartRecruiters, now part of SAP SuccessFactors
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
ICIMS Hire
SmartRecruiters, now part of SAP SuccessFactors
Free Trial
No
No
Free/Freemium Version
No
No
Premium Consulting/Integration Services
Yes
No
Entry-level Setup Fee
No setup fee
No setup fee
Additional Details
Implementation pricing is determined on a per-company basis.
Starting price (does not include set up fee) - Pricing is determined on a per-company basis, tailored to organization size, configuration, and selected solutions.
The software subscription is determined by the number of a company's full time employees. There is a one time cost to set up software, including customizations, integrations, data migration and training.
Recruiting Manager in Human Resources at Total Spectrum, LLC (Hospital & Health Care, 501-1000 employees)
Chose ICIMS Hire
iCIMS is way too complicated and visually not appealing at all. It's very complex and difficult to navigate. I used SmartRecruiters previously and the experience was so much more pleasant! It was easier for applicant tracking and bringing a candidate through the interview …
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
Verified User
Chose ICIMS Hire
Overall, iCIMS offered a greater variety of features, integration options, and configurability than the competition, and offered greater value and cost savings.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
Technician Recruiting and Setup Specialist in Human Resources at Christian Brothers Automotive (Automotive, 501-1000 employees)
Chose SmartRecruiters, now part of SAP SuccessFactors
SmartRecruiters has less features, but therefore it is easier to learn and costs less. We had a much lower participation rate from franchisees when utilizing iCIMS. iCIMS is great for those that are willing to invest the time in learning it and of course the extra money. But …
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
Verified User
Chose SmartRecruiters, now part of SAP SuccessFactors
Smartrecruiters matches all request from our recrutement team, specially about the fact that this is easy to use as we wanted managers to have the hand on the tool. This is also easy to train them with Smartrecruiters and wuth the help center, better than some other tools. It …
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
Senior Technical Recruiter- Experienced Hires in Human Resources at Abercrombie & Fitch Co. (Apparel & Fashion, 10,001+ employees)
Chose SmartRecruiters, now part of SAP SuccessFactors
I have used several recruiting platforms during my career and every one has its pros and cons. SmartRecruiters is extremely helpful with cross-team collaboration and interview scheduling, however I think needs strong resume searching capabilities. I am overall satisified with …
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
Verified User
Chose SmartRecruiters, now part of SAP SuccessFactors
Overall, SmartRecruiters is more modern, cutting edge and has an easier learning curve than the others we evaluated.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
Verified User
Chose SmartRecruiters, now part of SAP SuccessFactors
SmartRecruiters was a good fit at the time of purchase. The price was competitive and the features were exactly what we needed to move as a blended company with multiple locations, brand names, and a large employee base. The company really did a good job of helping us get …
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
Verified User
Chose SmartRecruiters, now part of SAP SuccessFactors
I did not select SmartRecruiters, it was already in place when I started my employment.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
Director, Talent Acquisition, Performance Management & Principal Staff Officer in Human Resources at Indigo (Retail, 5001-10,000 employees)
Chose SmartRecruiters, now part of SAP SuccessFactors
SmartRecruiters won our RFP process largely in part because of the candidate experience. This in conjunction with the dynamic nature of their product releases allows us to stay ahead of most recruiting trends.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
Sr. Director, Global HR Operations & Talent Acquisition in Human Resources at IAC Publishing (Internet, 501-1000 employees)
Chose SmartRecruiters, now part of SAP SuccessFactors
It's the best of the bunch in that SmartRecruiters is modern, feels like a progressive tech company when you apply, thinks about integration and platform (and not just an electronic file cabinet) and there are a ton of bells and whistles yet you don't feel it. Whereas with a …
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
SmartRecruiters and iCIMS Talent Acquisition Suite are both applicant tracking and talent acquisition systems. Both products focus on larger organizations with large-scale hiring, but they have different target segments and use cases.
SmartRecruiters is more accessible to a wider range of company sizes, to the point of offering a free version to very small businesses, with flexibility for growing companies. In contrast, iCIMS focuses on large and very large enterprises that hire across multiple locations.
Features
SmartRecruiters and iCIMS offer strong features designed to serve their target customer bases.
iCIMS provides a range of capabilities designed to be highly scalable. For instance, the platform integrates excellently with the rest of the enterprise’s HR software stack, such as onboarding software. Additionally, users praise iCIMS for its candidate management features that can help recruiters manage candidate pools at scale.
SmartRecruiters is more focused on tools for large and growing businesses to expand their companies. Its collaboration features stand out to reviewers, allowing multiple internal stakeholders to engage in the recruiting process as necessary. SmartRecruiter’s user interface is also accessible and easy to use across experience levels, including smaller organizations.
Limitations
Despite strong capabilities, there are also some limitations to iCIMS and SmartRecruiters.
iCIMS’s focus on large-scale organizations also entails a very steep learning curve to effectively manage the platform. This issue is exacerbated when users lack sufficient training and information from the vendor. The learning curve issue manifests itself in areas like an unwieldy reporting mechanism. Customer support has also been criticized.
On the other hand, SmartRecruiters has been criticized for its scalability among the largest organizations. For instance, platform performance has deteriorated under certain conditions, such as very high usage or high-volume activities. SmartRecruiters also lacks some of the batch or mass action abilities that are crucial for the highest scalability.
Pricing
iCIMS pricing is available by quote from the vendor.
SmartRecruiters is also priced by quote from the vendor, depending on the requested add-ons and the number of employees a company has. On top of the core platform, buyers can add on SmartCRM, SmartAssistant (an AI tool), SmartGlobal tailored to international recruiting, and Onboarding. Additionally, if a company is hiring for 10 roles or fewer, there is a basic package called SmartStart available for free.
Features
ICIMS Hire
SmartRecruiters, now part of SAP SuccessFactors
Recruiting / ATS
Comparison of Recruiting / ATS features of ICIMS Hire and SmartRecruiters, now part of SAP SuccessFactors
When we partnered with ICIMS in 2018, it met our needs. 8 years later, I think ICIMS can offer more. AI needs to be incorporated into its system to better service its customers. The other recommendation is that they should offer training and communicate more often with their clients. Their dashboard should also be improved to make it easier on the eyes.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. TR verified that a representative sample of customers was invited. More Info
SmartRecruiters has allowed us to enable our hiring managers to self-service their requirements for recruitment, simplifying our internal processes. We have visibility of recruitment requirements and significantly improved our approvals process using the software. We have been able to configure our hiring processes relevant to different areas of the business. Collaboration for our hiring teams (managers and business partners) is simple and effective. Candidate experience is enhanced and engaging. The platform has brought many benefits to our Resourcing business partners and hiring managers. We have visibility and insightful data which has integrity, allowing us to make informed business decisions. Our offer process has seen significant improvements and provides an engaging candidate experience, previously this was a labour-intensive process that is now streamlined and automated. The recently launched Community for collaboration amongst customers is very helpful and insigtful for how other people are using the software and exploring ideas with each other
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
My favorite: Workflow Auto-Process Rules. When moving a candidate to the "Phone Screen" stage, the system can automatically trigger a text message to them with a link to my calendar. Once they pick a time, it sends the calendar invite to both of us and attaches their resume for me.
It eliminates the manual emailing, making the company look incredibly fast and organized to the candidate.
The simplicity with which you are able to navigate the tooling. Very intuitive, requires little training and troubleshooting. At a prior company we were using a robust system which took me weeks to navigate and learn. As a hiring manager, this is such a drag as I am not constantly hiring people to keep the skills fresh.
ICIMS Hire is great at reporting on past applications. Whenever I have a new opening on the team, instead of spending ad money on social, I go dig for "star candidates" that applied 1 year ago, for example, and start there. I personally hired a returning candidate this way which is such a great relationship builder with possible future candidates.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. TR verified that a representative sample of customers was invited. More Info
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
Settings page can be difficult to navigate & find what you're looking for
Job approval chains would be better with additional qualifying fields so that we can segregate different areas of the business better
The ability to edit an existing offer template in-system would improve the experience, rather than having to edit offline and upload a whole new version.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. TR verified that a representative sample of customers was invited. More Info
We would highly likely renew iCIMS Hire because it consistently delivers strong value across our recruiting process. It streamlines workflows, improves collaboration between teams, and provides reliable reporting and insights. The system is scalable, user-friendly, and continues to evolve with new features, making it a dependable long-term solution for our hiring needs.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
I thoroughly enjoy using SmartRecruiters and have shared this feedback with those responsible, however I am not a decision maker in the process. I understand that at the moment there are lots of factors affecting the economy and business outcomes, so I cannot comment with certainty on the renewal of SmartRecruiters at this time, not involved in the confirmation of renewal.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. TR verified that a representative sample of customers was invited. More Info
The platform is intuitive once configured and makes managing candidate pipelines, status updates, and communication straightforward. However, certain tasks—like custom reporting, bulk updates, and navigating between modules can feel a bit cumbersome and could benefit from a more modern interface. Overall, it’s reliable and effective for structured, high-volume recruiting environments like federal hiring.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
I would give this rating as overall it a great combo of all your problems. With just one click you can get away with all your problems such as recruitment, candidate update, Interview scheduling, updating candidates, reports of a job perspective, and recruiters perspective. Usability is worth of SmartRecruiters. The dashboard is also very attractive and once you open you will love working on this platform again and again. I would say it is the best platform to use once for smooth work in your organization.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
There is always ample advance notice before the software goes down for maintenance and this is usually done at off-peak hours. As for system failures - I can't think of any that have effected us in over two years od use.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
We can think of no dissatisfaction with our daily use of iCims, involving its response time to commands or incompatibility with any other software we presently use.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
Before pandemic and iCIMS Talent Cloud acquisitions I would give 10 without a doubt. Unfortunately, I see a strong decrease in the support model, which seems to be mainly connected with the fact that acquired companies/tools/features need to be integrated with the platform, and knowledge of newly provided services and tools were not yet incorporated fully into the support.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
Response is normally very fast. There are times, however, when the response is not useful. It is difficult to work with the reporting and the offer letter templates, and the front line support agents usually are not very knowledgeable. Second, if there are any issues with integrations, the regular support agents will not be able to help you. You'll have to create that ticket and ask them to escalate it to an integration specialist.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
I would say I believe iCims online training is very good. It's informative, visually appealing, and simple in explaining all the different aspects of iCims. I also really like the new candidate onboarding, and all the other training curricula you have up to be able to inform or send out to the candidate. I like you can attach a URL link for videos as well so you can really customize the training. I feel that overall, I would like to see more. Perhaps, more robust options with the training, if that's something iCims is expanding on in the future.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
Fully available automation, lesser bad data quality, more information is gathered at the time of applicant profile creation without having the need to ask for any follow ups or additional notifications. Integrates better with Oracle, Workday and SAP than other similar systems. Service tickets are resolved faster than other vendors we worked with.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
I've really enjoyed using SmartRecruiters, but these other ATSs that we've checked out offer better reporting features and price points. Over time, we may be transitioning off of SmartRecruiters to one of these ATSs because the price is a set price where SmartRecruiters has employee-based pricing model. Also, these other software products offer better reporting features that would eliminate some of our manual tracking process that we're currently doing.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
iCims is currently pretty good and the best TAS for us at our stage of growth - but further improvement and enhancements will only help make it even better.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
In terms of ROI, SR helped our business greatly in returning precious time to my productivity in business management, as well as my team's, so that we could get back to the main work we were hired for. The SR process did most of the heavy lifting.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
