Impero Remote Manager (discontinued) vs. Splashtop

Where we use the Impero Remote Manager is in a school setting and it works really well for us. We have our teachers use it every day to make sure their students are always on track. It works really well for students that we know are likely to get off track. We can see their screen and know exactly when they get off track and can get them back on track quickly.

Incentivized

In my position Splashtop is perfectly suited for my needs. Allows me to connect to remote workers, or those who work from home. I use it while in the office as well as if I am doing after hours support at home. If you have workers who are local but at a different address, also useful. If you are supporting users just in the office you are in, obviously, it's not going to be a tool you will need

Incentivized

• It allows us to keep track of our students.
• The user interface is really easy to use and understand.

Incentivized

• Splashtop lets me see what my clients see.
• Splashtop usually works even when my client's computer isn't in great shape. I can sometimes do things remotely that an onsite user cannot.
• Splashtop lets me work on many computers from one location, without leaving my own desk.
• Splashtop allows me to serve clients who are hundreds and even thousands of miles away. I can do work for people I've never met.
• My clients can usually install Splashtop by themselves, preventing the need for a costly and time consuming site visit.
• Splashtop lets me create installation links for remote access that have been configured specifically to my particular needs and the needs of my clients.

Incentivized

• It crashes frequently, so that could be fixed.
• The ability to take over a student's screen could be a little easier as well.

Incentivized

• Web Access should be available to all Splashtop Versions so support personnel do not need to have their laptop with them or Executable on USB Drive etc..
• Remote access and scaling of screens sometimes is very difficult and have to resort to using keyboard commands to Navigate a screen because the mouse does not show where it is accurately on the remote screen no matter what changes you make on the client although I think this has been improving.
• Intermittent loss of streamer access and showing that a system is online in the Dashboard has been flakey lately. What I mean by this is systems show offline then they come back online their own then offline again - intermittent

Incentivized

I believe that I will renew Splashtop without any problems in the coming years as eating stable costs without increases even in critical periods such as the Covid virus, Splashtop allows access to 25 unattended stations and has continuous updates and new features. It also allows resale to users with sub-accounts

Incentivized

It's hard to find any significant faults with Splashtop. It offers a very responsive remote access experience with clear and simple interface. There's very little learning curve as it's toolbar mimics other popular remote access solutions graphical user interface. It's gives you access to your remote computer quickly and stays out of your way

Incentivized

I've never had any issues with it, nor any connectivity issues. They always say when they'll be maintaining the system and it's always in the odd hours, so nobody uses then. But I've never had any issues.

Incentivized

Pages and servers load fast, normal speed. It doesn't lag or anything like that. I don't integrate it with anything else.

Incentivized

The support for Impero Remote Manager is actually really good and I have been pleased every time I have had to work with them. Any time I've had an issue with the software, I've been able to call support and have the issue resolved very quickly and things start working again.

Incentivized

Tickets lingered in the support queue. Our environment is complex and some solutions never work in it but inconsistency and long turn around time on seemingly simple support issues force our pursuit of alternative solutions. Our environment is atypical and should not be used as a litmus test for solutions however we found the support issues were more wide spread with other orgs voicing the same delays.

Incentivized

It couldn't have been any easier to setup and I have had no issues with it since it was implemented. It's a great product and makes remotely connecting to another device so simple and quick. I can't recommend it enough

Incentivized

In overall features and what LanSchool can do, we actually like that product better than Impero. The reason why we went with Impero was because of the price. It has similar features but ultimately was a lot cheaper, so we chose Impero. We are a small charter school, so our budget is a lot smaller than in other school districts.

Incentivized

Splashtop Business Enterprise is actually easier to implement and get it up and running, all users have to do is download the standard or personalize file and run it, then share the code with you and you are all set to go, i like it because you can even do it from your phone if necessary

Incentivized

Terms were simple, straightforward, and acceptable.

Incentivized

It's a product that allows us to work remotely and access our servers from anywhere in the world. Our team works from different parts of the world and it's a great tool for us.

Incentivized

Easy to work with

Incentivized

• It keeps students on task.
• It allows our teachers to better manage how their students are using Chromebooks.

Incentivized

• Clients are happy that we can support them almost instantly without needed to come on site
• Clients have asked us to do more work on their computers remotely and more often which means increased billing
• Clients rely on our rapid response with Splashtop which helps build a stronger relationship with them

Incentivized