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Top Rated
157 Ratings
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Top Rated
52 Ratings

Influitive

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Top Rated
157 Ratings
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Score 9.1 out of 100

Khoros Communities (Formerly Spredfast + Lithium)

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Top Rated
52 Ratings
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Score 7.6 out of 100

Likelihood to Recommend

Influitive

Influitive is one of the best solutions on the market right now so if you have a small growing business we recommend buying this tool right away. The B2B and B2C relationship makes the consultant/client relationship more direct with what you want and need, so it generates an almost immediate relationship.
María José Pérez | TrustRadius Reviewer

Khoros Communities (Formerly Spredfast + Lithium)

Our superuser program through gamification, allows users to solve other participants’ doubts and, therefore, collaborate with the agents in the resolution of inquiries. Up to now, more than 60,000 solutions have been approved and more than 24M users have consulted any of the solved threads, reducing support costs of the inbound call service.
Anonymous | TrustRadius Reviewer

Pros

Influitive

  • Mass personalization of activity challenges, so that customers receive a curated experience.
  • Robust reporting features enable us to see what's working, and where there are areas for development and growth.
  • Lots of integrations: Salesforce, Marketo, Sendoso, Tangocard, Zapier and more.
  • CSMs are extremely knowledgeable and proactive. Special shoutout to Meaghan Shepherd--she's the best!
Lauren Turner | TrustRadius Reviewer

Khoros Communities (Formerly Spredfast + Lithium)

  • Customization possibilities: Khoros Communities platform is very customizable, in terms of UI, features, permissions, and other areas.
  • Search capabilities: the best search I've ever experienced, with auto-suggestions, many filtering options.
  • Features: Khoros Communities is a feature-rich platform that has everything a demanding Community Manager may need. Various forum types, outstanding gamification options, detailed community analytics.
  • Availability and stability of the platform is 100%.
Anonymous | TrustRadius Reviewer

Cons

Influitive

  • It takes a while to build a relationship with Customer Success Managers. I've gone through 5 or 6 CSMs in a little under 4 years. It would be good for Influitive to work out a system whereby you have the same CSM for at least two years.
  • Make it easier for customers to join your hub.
  • Built in process to better support the customer advocacy lifecycle journey
  • Include training in your initial contract
  • Influitive works EST hours. Can be tricky scheduling when you're West Coast
Andrew Sevillia | TrustRadius Reviewer

Khoros Communities (Formerly Spredfast + Lithium)

  • Publishing process. Feels cumbersome to make changes in Studio, queue it up, then publish.
  • Hard to find settings. It's great that we have a lot of settings to fully customize, but it's hard to look for or find what we want sometimes, like how to customize outbound notification e-mails.
Anonymous | TrustRadius Reviewer

Likelihood to Renew

Influitive

Influitive 8.7
Based on 37 answers
Depending on the cost and new features to be added, our company might be motivated to renew the use of Influitive. However, a lot depends on the year to come and the enhancements that can better our experience and add more gamification to the platform. Adding elements that can woo our target audience.
Anonymous | TrustRadius Reviewer

Khoros Communities (Formerly Spredfast + Lithium)

Khoros Communities (Formerly Spredfast + Lithium) 10.0
Based on 3 answers
It's a great value.
Veit Irtenkauf | TrustRadius Reviewer

Usability

Influitive

Influitive 8.6
Based on 15 answers
Overall, Influitive is very easy to use for customers. There's a bit of a learning curve for new admins, but that's only because Influitive isn't always intuitive. The UI is confusing in certain places. I expect something to be in one place, and I find it somewhere else entirely. This is the only reason my usability rank isn't higher
Anonymous | TrustRadius Reviewer

Khoros Communities (Formerly Spredfast + Lithium)

Khoros Communities (Formerly Spredfast + Lithium) 7.3
Based on 2 answers
Like every backend, it can always be improved upon.The excellent thing is that Khoros have a hugely active customer support community as well as a fantastic case management system to triage support issues and requests. So regardless of your level of knowledge or familiarity, you're well supported out of the box.
Kate Fenerty | TrustRadius Reviewer

Reliability and Availability

Influitive

Influitive 10.0
Based on 5 answers
Yes, always available and extremely quick. The availability is 10 on 10 for sure. We also have situations where their team might not be working or on a holiday, but if we have an event, they are available and ensure smooth running. That is the beauty of having Influitive take care of you.
Anonymous | TrustRadius Reviewer

Khoros Communities (Formerly Spredfast + Lithium)

Khoros Communities (Formerly Spredfast + Lithium) 9.0
Based on 2 answers
I've hardly ever seen downtime in any of their production communities. There's the occasional reboot needed for config reasons or if patches are applied, but these take place after customer approval and typically last only a few minutes.
Veit Irtenkauf | TrustRadius Reviewer

Performance

Influitive

Influitive 8.0
Based on 11 answers
Influitive AdvocateHub interacts with Blackbaud Champions and is an on-time response system. What I mean by that is once data is entered in Influitive AdvocateHub, it is updated in real time and I can access a computer and the data is there immediately. Sometimes the rewards do not show up right away and I am under the assumption that the delay is caused by an influx of traffic.
Karen Tuecke | TrustRadius Reviewer

Khoros Communities (Formerly Spredfast + Lithium)

No score
No answers yet
No answers on this topic

Support Rating

Influitive

Influitive 8.9
Based on 61 answers
The support team was always very helpful and quick in their responses. Our CSM was also very helpful and continued to show us new, innovative ways that we could leverage Influitive's platform and new releases. Those teams were a highlight of using Influitive. Thank you so much to support and CS!!
Anonymous | TrustRadius Reviewer

Khoros Communities (Formerly Spredfast + Lithium)

Khoros Communities (Formerly Spredfast + Lithium) 10.0
Based on 3 answers
They are responsive and proactive. They are really on top of things. They send personal emails to check in on you. It feels like they really know you. You only get emails from 3-4 people at Khoros – they must be customer assigned.
Anonymous | TrustRadius Reviewer

In-Person Training

Influitive

Influitive 10.0
Based on 1 answer
I was taught and made to show all features that could help me learn more about the platform and this was great hands-on training for me. I picked up things faster than others and did have time to create challenges and make changes while someone was around to supervise and help.
Anonymous | TrustRadius Reviewer

Khoros Communities (Formerly Spredfast + Lithium)

Khoros Communities (Formerly Spredfast + Lithium) 9.1
Based on 1 answer
I think it is engaging and has good instructors.
Lili McDonald | TrustRadius Reviewer

Online Training

Influitive

Influitive 10.0
Based on 5 answers
The training was extensive and gave me the knowledge/ skills that I needed in order to implement my advocacy program using Influitive's Advocate Hub. I also meet on a regular basis with my Customer Success Manager. My Success Manager helps give me ideas for my program and helps me ensure that it's successful. Influitive is really invested in my success. They act more like a partner than a vendor
Jessica Mitchell | TrustRadius Reviewer

Khoros Communities (Formerly Spredfast + Lithium)

Khoros Communities (Formerly Spredfast + Lithium) 4.5
Based on 2 answers
It was out of the box training - pre-recorded/ not live. There was nothing for more advanced topics like APIs. They do have a good knowledge base and community that you can access and folks in there are responsive. I would however like more advanced training options.
Anonymous | TrustRadius Reviewer

Implementation Rating

Influitive

Influitive 8.7
Based on 10 answers
I think some of the key insights I can put forward are all aligned to simply being organized. Make sure you have a well thoughts out plan where you have taken all factors into account. Prioritize the list of deliverables, and make sure you have all the right people alighed to assist internally & externally. If you have a well organized plan you will be set up for success.
Jennifer Susinski | TrustRadius Reviewer

Khoros Communities (Formerly Spredfast + Lithium)

Khoros Communities (Formerly Spredfast + Lithium) 10.0
Based on 2 answers
We were up against a hard stop with Jive’s contract ending and Khoros connected us with a deployment partner to do accelerated deployment using a template approach. It could have happened in 2 weeks. We did not end up going that way since we wanted more customization. Lithium handled technical stuff like migration, but a lot of the process is self-deployment. It’s one of the ways they teach use of the system is having the user self-implement.

Overall, the implementation was super easy to do. Doing single sign-on (SSO) was the only hard part. The implementation ended up taking nine weeks total, but in hindsight, we could have done in it six. Most of the implementation time was spent in course work, which consisted of on-demand training - approximately 7-8 hours that you are required for you to do, before they turn on the system. During this nine week period, about 50% of my time was spent on implementation.

We had a deployment manager who we were able to email 1-1. I leaned on him heavily. He was great at all hours, for example, they would call back at 7pm PST. They were very responsive.

Content migration strategy is important to consider. Moving from an existing community you need to strategically choose how your layout will be. Two different systems will have two different ways to format communities. For example, Jive has communities with sub-communities, whereas Khoros has community, category, and boards.

Contact migration is also an important consideration. You need to think through how you are going to move contacts from your old community to a new one. For example, are you going to create new logins and passwords? We were hoping to use the integration with Salesforce.com to be a portal, but ended up using an in-house solution that works well to maintain same the same logins. The next related question is are you going to be able to keep them connected to all the posts in your old community? We migrated old posts. If you have a tech-savvy team, you can do a self-migration. Khoros has a migration services team that we utilized. It cost us $10k to move content and posts were kept tied to the user.

The next consideration is your launch/promotion plan. Khoros helped us out and gave us a lot of examples. They shared pre-launch email dates, follow-up emails, FAQ pages (e.g. to explain why switching, why better).
Anonymous | TrustRadius Reviewer

Alternatives Considered

Influitive

Influitive was really the only tool we evaluated that fit our goal (community that leads to more advocacy activities) for the number of customers and time commitment from other internal orgs that we could obtain (not much, and... not much). Influitive is great because while it can certainly thrive with all org[anization]s paying attention to and leveraging the tool, it will also thrive with a smaller part of an org[anization] acting as its pilot.
Anonymous | TrustRadius Reviewer

Khoros Communities (Formerly Spredfast + Lithium)

The jury is out at the moment. The older architecture of Khoros (which is being addressed) doesn't always stand up to the flexibility of Experience Cloud for deploying differing experiences and use cases within one environment. Similarly, Experience Cloud hasn't quite nailed the forum side of things.
Anonymous | TrustRadius Reviewer

Scalability

Influitive

Influitive 6.0
Based on 3 answers
When I stayed using we only had a hundred or so Advocates and now we have 2100+. Pretty amazing product!
Liz Pedro | TrustRadius Reviewer

Khoros Communities (Formerly Spredfast + Lithium)

Khoros Communities (Formerly Spredfast + Lithium) 7.7
Based on 27 answers
We use the product very simply--a lot of out-of-the-box features without much customization. As we've grown in our numbers and needs, Khoros has always scaled well with what we're trying to accomplish. In fact, we are currently in the process of integrating more external systems and reports into the Community. Everything from the Khoros side of the implementation has gone very smoothly so far.
Anonymous | TrustRadius Reviewer

Return on Investment

Influitive

  • Influitive has helped us generate hundreds of reviews on sites like G2, TrustRadius, and Capterra, which has resulted in various awards and positive placement on grid reports.
  • Influitive has helped us generate dozens of case studies and hundreds of quotes that can be used in sales and marketing campaigns.
  • Influitive has generated thousands of survey responses to help our product team better understand what our customers want, which has had a direct impact on our product roadmap.
Rachel Lurie | TrustRadius Reviewer

Khoros Communities (Formerly Spredfast + Lithium)

  • We're getting a good amount of organic traffic to the community. The SEO features here are good if you do basic things like adding meta descriptions and title tags. We're exploring more SEO features next year.
  • We've integrated the product catalog into our community; we're still working on automating it. Hoping this will help increase conversion rates on our catalog site.
  • We are capturing leads via the registration. This list will help us market our products to people who have found us organically.
Anonymous | TrustRadius Reviewer

Screenshots

Pricing Details

Influitive

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

Starting Price

Khoros Communities (Formerly Spredfast + Lithium)

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

Starting Price

Add comparison