TrustRadius: an HG Insights company

Save this comparison

Save this comparison

Add Product

Recommended Comparisons

    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Infor CloudSuite ERP

    Score7.3 out of 10
    N/AInfor CloudSuite ERP is the company's cloud-based ERP suite for medium to large global manufacturers, distributors, and after-sales service providers—delivering flexibility to manage mixed-mode and complex value chains.N/A

    Keap

    Score6.2 out of 10
    N/AKeap is a small business-focused, comprehensive sales and marketing platform which combines basic contact management, CRM, marketing automation, and e-commerce capabilities into a single, subscription-based SaaS product.

    $199

    per month

    Pricing
    Infor CloudSuite ERPKeap
    Editions & Modules
    No answers on this topic
    Pro
    $199.00
    per month
    Max
    $289.00
    per month
    Max Classic
    Contact Us
    per year
    Offerings
    Pricing Offerings
    Infor CloudSuite ERPKeap
    Free Trial
    NoYes
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    NoYes
    Entry-level Setup FeeNo setup feeOptional
    Additional Details—All plans with 1 user and 500 contacts. The price is $30.00 for each additional user.
    More Pricing Information
    Community Pulse
    Infor CloudSuite ERPKeap
    Considered Both Products
    Infor
    No answer on this topic
    Thryv
    No answer on this topic
    Key User Insights
    Would buy again
    86%
    Would buy again
    18 Answers
    87%
    Would buy again
    74 Answers
    Delivers good value for the price
    94%
    Delivers good value for the price
    17 Answers
    92%
    Delivers good value for the price
    73 Answers
    Happy with the feature set
    90%
    Happy with the feature set
    19 Answers
    87%
    Happy with the feature set
    74 Answers
    Lived up to sales and marketing promises
    90%
    Lived up to sales and marketing promises
    9 Answers
    90%
    Lived up to sales and marketing promises
    66 Answers
    Implementation went as expected
    81%
    Implementation went as expected
    13 Answers
    95%
    Implementation went as expected
    69 Answers
    Features
    Infor CloudSuite ERPKeap
    Payroll Management
    Comparison of Payroll Management features of Infor CloudSuite ERP and Keap
    Feature
    Infor CloudSuite ERP
    6.3
    6 Ratings
    18% below category average
    Keap
    -
    Ratings
    Pay calculation4.16 Ratings00 Ratings
    Benefit plan administration3.76 Ratings00 Ratings
    Direct deposit files6.96 Ratings00 Ratings
    Customization
    Comparison of Customization features of Infor CloudSuite ERP and Keap
    Feature
    Infor CloudSuite ERP
    6.0
    25 Ratings
    23% below category average
    Keap
    -
    Ratings
    API for custom integration6.423 Ratings00 Ratings
    Plug-ins5.723 Ratings00 Ratings
    Security
    Comparison of Security features of Infor CloudSuite ERP and Keap
    Feature
    Infor CloudSuite ERP
    8.2
    27 Ratings
    3% below category average
    Keap
    -
    Ratings
    Single sign-on capability8.824 Ratings00 Ratings
    Role-based user permissions7.626 Ratings00 Ratings
    Reporting & Analytics
    Comparison of Reporting & Analytics features of Infor CloudSuite ERP and Keap
    Feature
    Infor CloudSuite ERP
    7.3
    32 Ratings
    3% below category average
    Keap
    6.4
    150 Ratings
    6% below category average
    Dashboards7.925 Ratings7.255 Ratings
    Standard reports7.430 Ratings4.0146 Ratings
    Custom reports6.530 Ratings8.0137 Ratings
    General Ledger and Configurable Accounting
    Comparison of General Ledger and Configurable Accounting features of Infor CloudSuite ERP and Keap
    Feature
    Infor CloudSuite ERP
    6.2
    30 Ratings
    22% below category average
    Keap
    -
    Ratings
    Accounts payable7.627 Ratings00 Ratings
    Accounts receivable8.527 Ratings00 Ratings
    Global Financial Support4.917 Ratings00 Ratings
    Primary and Secondary Ledgers6.715 Ratings00 Ratings
    Journals and Reconciliations4.818 Ratings00 Ratings
    Configurable Accounting6.419 Ratings00 Ratings
    Standardized Processes7.122 Ratings00 Ratings
    Inventory Management
    Comparison of Inventory Management features of Infor CloudSuite ERP and Keap
    Feature
    Infor CloudSuite ERP
    8.2
    25 Ratings
    3% above category average
    Keap
    -
    Ratings
    Inventory tracking7.924 Ratings00 Ratings
    Automatic reordering7.417 Ratings00 Ratings
    Location management8.123 Ratings00 Ratings
    Order Management
    Comparison of Order Management features of Infor CloudSuite ERP and Keap
    Feature
    Infor CloudSuite ERP
    8.3
    26 Ratings
    4% above category average
    Keap
    -
    Ratings
    Pricing7.424 Ratings00 Ratings
    Order entry8.025 Ratings00 Ratings
    Credit card processing8.411 Ratings00 Ratings
    Cost of goods sold8.124 Ratings00 Ratings
    Order Orchestration8.414 Ratings00 Ratings
    Subledger and Financial Process
    Comparison of Subledger and Financial Process features of Infor CloudSuite ERP and Keap
    Feature
    Infor CloudSuite ERP
    8.0
    21 Ratings
    6% above category average
    Keap
    -
    Ratings
    Billing Management6.417 Ratings00 Ratings
    Cash and Asset Management8.519 Ratings00 Ratings
    Travel & Expense Management8.08 Ratings00 Ratings
    Budgetary Control & Encumbrance Accounting4.914 Ratings00 Ratings
    Period Close8.518 Ratings00 Ratings
    Project Financial Management
    Comparison of Project Financial Management features of Infor CloudSuite ERP and Keap
    Feature
    Infor CloudSuite ERP
    8.4
    6 Ratings
    10% above category average
    Keap
    -
    Ratings
    Budgeting and Forecasting7.35 Ratings00 Ratings
    Project Costing8.45 Ratings00 Ratings
    Cost Capture9.25 Ratings00 Ratings
    Capital Project Management8.02 Ratings00 Ratings
    Customer Contract Compliance9.01 Ratings00 Ratings
    Project Revenue Recognition9.02 Ratings00 Ratings
    Project Execution Management
    Comparison of Project Execution Management features of Infor CloudSuite ERP and Keap
    Feature
    Infor CloudSuite ERP
    8.4
    10 Ratings
    17% above category average
    Keap
    -
    Ratings
    Project Planning and Scheduling8.09 Ratings00 Ratings
    Task Insight for Project Managers9.010 Ratings00 Ratings
    Project Mobile Functionality9.08 Ratings00 Ratings
    Definable Resource Pools8.08 Ratings00 Ratings
    Grants Management
    Comparison of Grants Management features of Infor CloudSuite ERP and Keap
    Feature
    Infor CloudSuite ERP
    7.9
    7 Ratings
    6% above category average
    Keap
    -
    Ratings
    Award Lifecycle Management7.34 Ratings00 Ratings
    Procurement
    Comparison of Procurement features of Infor CloudSuite ERP and Keap
    Feature
    Infor CloudSuite ERP
    8.1
    16 Ratings
    13% above category average
    Keap
    -
    Ratings
    Bids Analyzed and Compared6.19 Ratings00 Ratings
    Contract Authoring6.18 Ratings00 Ratings
    Contract Repository6.18 Ratings00 Ratings
    Requisitions-to-Purchase Orders Integrated8.014 Ratings00 Ratings
    Supplier Management7.614 Ratings00 Ratings
    Risk Management
    Comparison of Risk Management features of Infor CloudSuite ERP and Keap
    Feature
    Infor CloudSuite ERP
    6.5
    9 Ratings
    4% below category average
    Keap
    -
    Ratings
    Risk Repository7.67 Ratings00 Ratings
    Control Management5.19 Ratings00 Ratings
    Control Efficiency Assessments5.08 Ratings00 Ratings
    Issue Detection3.28 Ratings00 Ratings
    Remediation and Certification5.18 Ratings00 Ratings
    Logistics
    Comparison of Logistics features of Infor CloudSuite ERP and Keap
    Feature
    Infor CloudSuite ERP
    7.1
    15 Ratings
    1% above category average
    Keap
    -
    Ratings
    Transportation Planning and Optimization5.111 Ratings00 Ratings
    Transportation Execution Management5.110 Ratings00 Ratings
    Trade and Customs Management5.19 Ratings00 Ratings
    Fulfillment Management5.111 Ratings00 Ratings
    Warehouse Workforce Management6.710 Ratings00 Ratings
    Manufacturing
    Comparison of Manufacturing features of Infor CloudSuite ERP and Keap
    Feature
    Infor CloudSuite ERP
    7.1
    18 Ratings
    5% below category average
    Keap
    -
    Ratings
    Production Process Design5.816 Ratings00 Ratings
    Production Management5.817 Ratings00 Ratings
    Configuration Management6.317 Ratings00 Ratings
    Work Execution5.813 Ratings00 Ratings
    Manufacturing Costs6.017 Ratings00 Ratings
    Supply Chain
    Comparison of Supply Chain features of Infor CloudSuite ERP and Keap
    Feature
    Infor CloudSuite ERP
    8.2
    18 Ratings
    11% above category average
    Keap
    -
    Ratings
    Forecasting7.312 Ratings00 Ratings
    Inventory Planning8.418 Ratings00 Ratings
    Performance Monitoring8.514 Ratings00 Ratings
    Product Lifecycle Management
    Comparison of Product Lifecycle Management features of Infor CloudSuite ERP and Keap
    Feature
    Infor CloudSuite ERP
    7.8
    12 Ratings
    6% above category average
    Keap
    -
    Ratings
    Proposal Management6.810 Ratings00 Ratings
    Product Master Data Management6.812 Ratings00 Ratings
    CRM Project Management
    Comparison of CRM Project Management features of Infor CloudSuite ERP and Keap
    Feature
    Infor CloudSuite ERP
    -
    Ratings
    Keap
    7.7
    29 Ratings
    7% below category average
    Task management00 Ratings8.820 Ratings
    Billing and invoicing management00 Ratings7.416 Ratings
    Reporting00 Ratings7.127 Ratings
    Automated CRM activity logging00 Ratings6.41 Ratings
    Sales pipeline management00 Ratings9.11 Ratings
    Email & Online Marketing
    Comparison of Email & Online Marketing features of Infor CloudSuite ERP and Keap
    Feature
    Infor CloudSuite ERP
    -
    Ratings
    Keap
    5.9
    152 Ratings
    28% below category average
    WYSIWYG email editor00 Ratings9.050 Ratings
    Dynamic content00 Ratings8.947 Ratings
    Landing pages00 Ratings4.0136 Ratings
    A/B testing00 Ratings6.410 Ratings
    Mobile optimization00 Ratings4.5126 Ratings
    Email deliverability reporting00 Ratings4.5151 Ratings
    List management00 Ratings4.5149 Ratings
    Triggered drip sequences00 Ratings9.049 Ratings
    Lead Management
    Comparison of Lead Management features of Infor CloudSuite ERP and Keap
    Feature
    Infor CloudSuite ERP
    -
    Ratings
    Keap
    5.5
    153 Ratings
    29% below category average
    Lead nurturing automation00 Ratings5.0148 Ratings
    Lead scoring and grading00 Ratings4.0130 Ratings
    Data quality management00 Ratings4.5131 Ratings
    Automated sales alerts and tasks00 Ratings5.0140 Ratings
    Automated follow-ups00 Ratings9.11 Ratings
    Campaign Management
    Comparison of Campaign Management features of Infor CloudSuite ERP and Keap
    Feature
    Infor CloudSuite ERP
    -
    Ratings
    Keap
    8.0
    90 Ratings
    10% above category average
    Calendaring00 Ratings9.089 Ratings
    Platform & Infrastructure
    Comparison of Platform & Infrastructure features of Infor CloudSuite ERP and Keap
    Feature
    Infor CloudSuite ERP
    -
    Ratings
    Keap
    5.7
    144 Ratings
    25% below category average
    API00 Ratings8.0127 Ratings
    Role-based workflow & approvals00 Ratings4.5110 Ratings
    Customizability00 Ratings5.0140 Ratings
    Third-party software integrations00 Ratings7.31 Ratings
    Mobile app for sales & marketing automation00 Ratings5.51 Ratings
    Best Alternatives
    Infor CloudSuite ERPKeap
    Small Businesses
    Zoho One
    Score9.2 out of 10
    SharpSpring (discontinued)
    Score8 out of 10
    Medium-sized Companies
    Zoho One
    Score9.2 out of 10
    No answers on this topic
    Enterprises
    Microsoft Dynamics AX (discontinued)
    Score4.8 out of 10
    No answers on this topic
    All AlternativesView all alternativesView all alternatives
    User Ratings
    Infor CloudSuite ERPKeap
    Likelihood to Recommend
    7.1
    (38 ratings)
    5.3
    (210 ratings)
    Likelihood to Renew
    6.0
    (8 ratings)
    9.0
    (40 ratings)
    Usability
    7.3
    (23 ratings)
    5.2
    (28 ratings)
    Availability
    -
    (0 ratings)
    9.1
    (6 ratings)
    Performance
    -
    (0 ratings)
    9.1
    (6 ratings)
    Support Rating
    5.0
    (7 ratings)
    9.0
    (26 ratings)
    In-Person Training
    -
    (0 ratings)
    9.1
    (6 ratings)
    Online Training
    -
    (0 ratings)
    8.6
    (7 ratings)
    Implementation Rating
    -
    (0 ratings)
    8.0
    (8 ratings)
    Configurability
    -
    (0 ratings)
    2.0
    (1 ratings)
    Ease of integration
    -
    (0 ratings)
    1.0
    (1 ratings)
    Product Scalability
    -
    (0 ratings)
    9.1
    (3 ratings)
    Vendor post-sale
    -
    (0 ratings)
    6.0
    (1 ratings)
    Vendor pre-sale
    -
    (0 ratings)
    1.0
    (1 ratings)
    User Testimonials
    Infor CloudSuite ERPKeap
    Likelihood to Recommend
    Infor
    We have had great success with inventory management and production planning/execution. Also, data and system integrity have been key to our overall solution satisfaction. We struggle when it comes to reporting and analytics. The base product leaves room for improvement as much of the core reporting is not easily configurable and lacks the ability to scale forcing us to build a reporting model outside the solution
    Incentivized
    Read full review
    Thryv
    Keap is very good at contact management and automation creation but weaker at email campaign creation. I was particularly interested in a function where when manually entering a new contact, you are then able to email that contact using a premade HTML template. It will currently not do this. There is a workaround, but it is unnecessarily ponderous.
    Incentivized
    Read full review
    Pros
    Infor
    • Very stable product. Some of its weaknesses are also its strengths. The lack of web services seems to actually increase stability.
    • No software vendor in this space is perfect. Lawson does perform as advertised.
    • Again, a weakness of this (limited functionality) is a hidden strength as well. In software there is a complexity/feature tradeoff. Where Lawson lacks in features, it does give you a more simple setup for your organization.
    Incentivized
    Read full review
    Thryv
    • Pricing: Keap Max Classic (formerly Infusionsoft) is affordable for nonprofits and small businesses and includes all the automation features we need!
    • Customer Support: Our onboarding and success coaches have been so helpful, taking into account some unique processes we have and finding solutions.
    • Updates: Keap is constantly providing more and better solutions!
    Incentivized
    Read full review
    Cons
    Infor
    • Trying to locate forms that you haven't used before is not very user friendly
    • overall view and navigation is very old style and could use an update
    • Reports are built in and not very customizable, could also use an easy report reference guide.
    Incentivized
    Read full review
    Thryv
    • More articles and videos on how to use the various functions of Keap
    • Having representatives designated to certain regions or companies for a point of contact when help is needed
    • More options when building the emails. While the click and drop options can be a plus, they can also be negative because you are limited to image and text sizing and positions
    Read full review
    Likelihood to Renew
    Infor
    The main problem with it is the support provided and the support available on the market. Both are limited. Plus, it is a nightmare from a connectivity point of view, which is obvious, since the off-the-shelf tools usually include built-in connectors to Oracle and SAP, specifically S-4Hana. Retrieving data is also not easy, and specifically, to get behind the logic of special reports without direct StreamServe knowledge, which is the rarest of all, is almost impossible
    Incentivized
    Read full review
    Thryv
    We have invested a lot into Infusionsoft and are using it to automate our processes and marketing. Changing CRMs would have a HUGE cost for us and based on our evaluations, the grass isn't greener elsewhere. Infusiosoft fits most of our needs and is slowly getting better each year. Their support is great and we will continue to use them until something much better comes around or our company outgrows a small business CRM.
    Read full review
    Usability
    Infor
    Industry fit: Infor M3 is designed for specific industries, such as manufacturing, distribution, and food and beverage. If your organization operates in one of these industries, Infor M3 may be a good fit.Functionality: Consider the specific features and functionality that your organization requires from an ERP system, such as financial management, supply chain management, manufacturing, and sales and marketing. Review Infor M3's capabilities in these areas to determine if it meets your needs.
    Read full review
    Thryv
    You do need to spend some time on-boarding and implementing the software in order to have full functionality. We were lucky - we had colleagues at the university with experience with Keap and then hired an intern familiar with the software to get us set up and ready to use it. We've had some functionality issues with it along the way and that has frustrated myself and the other uses in our department.
    Incentivized
    Read full review
    Reliability and Availability
    Infor
    No answers on this topic
    Thryv
    There have been few outages since we became a customer, and when they have technical issues they are typically resolved rapidly.
    Read full review
    Performance
    Infor
    No answers on this topic
    Thryv
    OMG, it's all in one and that compromises everything, fundamentally. If you want a race car, invest in a race car. If you want a dune buggy, get that. If you want a boat that floats, go for it.
    Read full review
    Support Rating
    Infor
    The overall support of Inform M3 is simply the best! There isn't a single flaw that I can detect or think of about this software! I can't possibly express the greatness of the availability and all of the possibilities achieved. The ease of use and a lot of functionalities such as flexibility [allows in] configuration to add new functionalities fast.
    Incentivized
    Read full review
    Thryv
    Generally, very responsive support for even our more complicated issues. We do have some open issues that we need resolutions on and that I understand are complicated and will take longer to resolve but the open issues are significantly impacting to our business.
    Incentivized
    Read full review
    In-Person Training
    Infor
    No answers on this topic
    Thryv
    I have been to a number of in-person training sessions over the years with Keap and all of them have been FANTASTIC. They really put a lot of time and effort into these sessions. Staff and facilitators go out of their way to ensure that participants are getting what they need.
    Incentivized
    Read full review
    Online Training
    Infor
    No answers on this topic
    Thryv
    The results of training online are often based on how people learn. The training was great but with feature updates, you just have to get in there sometimes and do it! The training definitely lays a firm enough foundation for you to be successful even if its can't be updated with every feature update.
    Read full review
    Implementation Rating
    Infor
    No answers on this topic
    Thryv
    Don't let the fear of implementing a new software solution keep you from unleashing the power of automation that Infusionsoft provides. With the right implementation partner, the process can not only be smooth and painless, it can actually help you get a better understanding for how your current communication process can be improved upon.
    Read full review
    Alternatives Considered
    Infor
    One of the products I have used is an Oracle accounting product. I feel that Infor stands up well when comparing to the Oracle product especially for the accounting functions. In comparing it to Microsoft Dynamics I feel that Infor is easier to use in some accounting tasks. The one thing the Dynamics has going for it is the ease of use with other Microsoft Products.
    Incentivized
    Read full review
    Thryv
    Keap is fast. The learning curve is shorter and they have an academy for learning with videos quite extensive that explain a lot of different scenarios, specially when you need to customize scenarios of automations and segments. Is cheaper if you consider that this services CRM + Mailing don´t come often in one package and the realiability to send mails is quite good.
    Incentivized
    Read full review
    Scalability
    Infor
    No answers on this topic
    Thryv
    You get a lot of features included, but you don't need to use them all at once to start seeing an effect. When you are ready to use them, they are there. It also scales without costing too much money.
    Read full review
    Return on Investment
    Infor
    • Reduced period close processing by more than a day
    • Allowed the creation and adoption of shared services organization leading to improved performance and headcount allocations
    • Created more consistent business processes driving efficiency
    • Greatly improved security and reliability through cloud platform, granular security groups and SSO functionality
    • Improving customer experience through integrated customer and partner portals
    Incentivized
    Read full review
    Thryv
    • Automation has allowed us to be more engaged and invested in our customers by reminding us about birthdays and other important events in their lives so that we can celebrate with them.
    • We lacked the manpower to sell and distribute orders online before setting up the payments and automation features. We now collect $5k+ a week in lost sales through online ordering.
    • List cleaning functionality and engagment settings have allowed us to run a 40-50% email open rate that allows us to create an engaged community around local events and opportunities as well as sales and special offerings.
    Incentivized
    Read full review
    ScreenShots

    Infor CloudSuite ERP Screenshots

    Screenshot of a CloudSuite dashboard exampleScreenshot of a view of CloudSuite IndustrialScreenshot of a view of CloudSuite Distribution

    Keap Screenshots

    Screenshot of a Keap invoiceProduct screenshotScreenshot of the entire sales pipeline displayed in one view.