Likelihood to Recommend Sage Intacct is well suited for most accounting needs, specifically journal entries, accounts payable/receivable processes and cash management. Intacct is also useful for budget planning and integration with financial actuals, as well as report writing to coincide with financial reporting processes on monthly, quarterly and annual basis. I'm not sure that Intacct has the capability to fully house a financial reporting process, but it is a great tool.
Read full review It's really great for us. Our payroll administrator retired and we decided to absorb that function within HR. Paycor takes care of the taxes and much of the extra details she had done previously allowing that transition to be possible. The software is easy to use and my managers have taken on more with timesheet review. If a company has really complex differentials it might not be ready for them, yet. We have one that I have to do manually but I'm hopeful they will be able to add it in soon!
Read full review Pros Sage intacct will be useful in month end reconciliation by extracting all the required reports. It is helpful for viewing of any type/particular GL codes directly in the General ledger folder It will be helpful to apply the credit memos for a particular date Read full review Scheduling for management is well organized and easily visualized to ensure proper coverage while avoiding overtime or being over staffed. Scheduling for the employees is user friendly. Employees can easily request and view their time off. They can also view their schedule along with their team's at any time. Payroll is very streamlined. With scheduling and payroll in the same system, everything can be quickly verified for accuracy. All time sheets are kept within the system and then easily processed for payroll. Read full review Cons More "in your face" notice of added features that require being added to a user profile Clearer explanations of what is needed on importing sheets Go back to emailing office hours recaps for people that attended or signed up to attend Read full review Customer Service is atrocious. We've had 6 Customer Success Managers in less than 3 years-hard to develop any type of rhythm in addressing and solving problems. They also utilize a ticketing system to report issues, but there is little to no communication of when tickets are actually resolved and what the resolution was-requires a ton of prodding from the client to get answers to emails. Integration with third party platforms (benefits for example) is also lacking. Issues are prevalent and take excessive time to resolve. Read full review Likelihood to Renew Sage Intacct is continuously evolving and increasing it's functionalities. I am excited to attend conferences to learn what is in the roadmap for future releases. Additionally, using Sage Intacct allows me grow as a professional, I am really enjoy the knowledge that I have within the product to be able to share my experiences.
Read full review The product is really good overall. The customer service is not the best and the benefits administration is kind of painful. However, the good outweighs the bad. We might get a different benefit admin system that can be integrated into Paycor. My controller doesn't want to switch anything for a [long] time.
Read full review Usability The ease of use as a seasoned user is wonderful; however, new users struggle to adapt to the program efficiently. Better training videos--all in one location--would be beneficial. The use of a "sandbox" environment is a great tool for new employees or for the fiscal department to test certain journal entries or other transactions to verify accuracy of data.
Read full review Unfortunately, Paycor has a major system issue that in my opinion needs to totally be reconfigured. The benefit module is not accurate and does not work correctly. The EDI feeds do not work and took over a year to be implemented and still were not accurate
Read full review Reliability and Availability There has only been one occurrence where Sage Intacct was not available to me, however I had already been working a number of hours trying to get a project completed. It honestly allowed me to step back and take a much needed break.
Read full review I feel like Paycor is always up and running! If they are planning downtime, they communicate it clearly. Every once in a while, I get something that says the system isn't working but it is usually back up within the hour. I typically find by the time that the employees complain about it, that it is resolved within the system.
Read full review Performance As fas as integration is concerned I don't feel this slows Sage Intacct down at all. However, sometimes I do feel it takes some larger reports more time to load due to all the detail. As well as, I "move very fast" in my motions so sometimes I double click on fuctions too quickly and the system seems to think that I have a duplicate request.
Read full review For the most part, everything moves super fast. There are a few sections (Expense Management) that sometimes take a bit to load correctly. Or if they are interesting, it takes a minute to talk to each other! But reports are quickly downloaded and available! Even data heavy reports run fairly fast!
Read full review Support Rating Only a few times have we had to reach out to support, and every time we did, we received a relatively quick response and a solution was found fairly quickly. Only once was there an issue that took longer than a week to resolve, but it still did eventually get solved.
Read full review I feel like support will transfer you back and forth between departments and put you on hold forever. I believe it is very difficult to see the status of an open ticket. During my experience, it feels like the client has to push all communication and request updates from support regularly.
Read full review In-Person Training I have taken in person training classes at several of the annual Sage Intacct user conferences. It is very interactive and the trainers are very easy to follow and understand. They are great at getting everyone in the class involved. They also make sure everyone has learned to task before moving to a new one.
Pam Bakker Controller and Director of Human Resources
Read full review Online Training The free training is very minimal. For what we pay for the service, I would like more training. We end up training new users in-house because the provided free training is not nearly comprehensive enough. That being said, the training provided, for the material covered, was adequate and relevant for the given topics.
Read full review The online trainings are super helpful. They have user guides that you can read through, interactive training that will walk you through it as well as plain web based ones. I've actually never had an in-person training but all of the information you need can be found online. They also will do individual support training if you are struggling with a certain area.
Read full review Implementation Rating I would not use a thrid party administrator to implement your system, especially if you are going to be modifying the system at all. Use Intacct implementors as they will be able to better support you on any issues that come up after you go live.
Read full review Implementation of any new software is going to be challenging, especially if you are maintaining an existing program concurrently. When it is time for dual-processing (both old and new software) prior to going live, be prepared to be stressed. But trust the process and it will be over soon.
Read full review Alternatives Considered Sage intacct is known for its robust financial management capabilities. It offers features like general ledger, accounts payable and recievable, project accounting, expense management and more. It is suitable for small top mid sized businesses and larger enterprises. Sage intacct is highlyscalable and can accommodate the needs of growing businesses.
Read full review Paylocity was cumbersome and not very intuitive. I was constantly on the phone with them trying to figure out how to do something. I once called back 4 different times( because I didn’t believe the answer they gave me was how to do what I was asking), explained my problem the exact same way and got 4 different answers. So, I lost trust in the product and started looking for a product I could rely on.
Read full review Scalability You can do a lot with this system and integrate it with a lot of your additional systems you use daily.
Read full review I gave it a 10 because we only use it across one organization. However, it has allowed us to break it into multiple departments and layers of management. It is also easy for us to utilize across different locations but still under one master company. They have always provided us support when we decide to change something on an organizational level
Read full review Return on Investment Sage Intacct provides multiple modules based on business requirements and it will fulfill the client's needs as per their budget. AP aging and AR aging help clients to make the decision at any time to allow reserve for doubtful debts to ensure the financials are shown with correct values. Financials are published on time with minimal adjustments or corrections. This client benefits and files taxes on time. Read full review ACA - Great. It took us approximately two hours to complete, compared to the 40+ Hours it took us in previous years. Timesheet maintenance- this takes more time than it did previously. Reporting - Confusing and Difficult. Very little customization and has forced us to rely less on reports. Performance- Supervisors are spending 20% less time on performance reviews due to the easy of answering the questions. Read full review ScreenShots