ISL Light vs. FixMe.IT by Techinline

ISL light is suitable for anyone who plans to provide remote assistance services on a medium to large scale. Due to the high entry price, it is less suitable for consultants with a smaller number of clients or remote stations that need management. Their smallest package in which minutes are rented does not seem suitable for most cases.

Incentivized

Best for support, demos. Don't think there is a conference number to call so if you want to demo to multiple locations we would need to conference the users in with our phone system.

Incentivized

• Prikaz strani na kateri se nahaja uporabnik
• Prikaz kontaktov uporabnikov
• Zgodovina pogovorov s strankami
• Možnost spreminjanja statusa dosegljivosti
• Nalaganje datotek, zajemov slik,..
• Klepetalnik, ki je enostaven za uporabo
• Nas obvesti, da smo dobili sporočilo, tudi če smo izven klepetalnika
• Display the page the user is on
• Displaying user contacts
• Customer conversation history
• Ability to change availability status
• Uploading files, capturing images, etc.
• An easy-to-use chatbot
• Notifies us that we have received a message, even if we are outside the chat room

• Portability - expert application can be installed on any PC in seconds.
• Easy deployment - even clients with very limited computer capabilities can install the client to let a technician in.
• Multi-monitor support - handling clients with multiple monitors is easy.

Incentivized

• Need a control toggle at least on AlwaysOn. User moves the mouse and you lose all control instantly.
• Clipboard features are a bit wonky still, and your clipboard seems to get emptied a lot. So if you're trying to copy and paste you might lose something
• Passwords for the systems are saved per machine, so if you work from multiple devices it can be tricky if you have complex passwords

Incentivized

• Not sure if we are able to display multiple screens at the same time. For example the server and some workstations. I know we can click back and forth easily, but not sure if we can display them at the same time.

Incentivized

We are renew the license for 10 years now and we do not see why would change that. It just gets better with every new version.

Great product for the price. I would buy it again. We now have 6 licenses of it and it's completely worth the investment.

Incentivized

It is very easy to use. You hardly need any computer knowledge to learn how to use it, as everything is displayed in easily recognizable icons. Although its appearance does not look cutting-edge, it could have a more modern look, but it must be said that everything is understandable, and with just a couple of taps on each icon that appears, you already know what each thing is for, and it allows you to use it skillfully and fluidly. Everything is perfect in this regard.

Incentivized

During the entere time of use, I have never come across any availability issues.

High performance!

Incentivized

We had issues with mouse skipping on mobile devices. Support is immediatly availabe, they examined our case and in one of the new versions of the app this problem was gone.

It is all just done through email so there is no tracking of tickets but there is not much need since they will respond multiple times a day if needed. I never have any issue with them though. They are very well trained.

Incentivized

It was so easy!

Incentivized

The main reason was price initially, after TeamViewer jacked up the price 3 fold come covid in start of 2020, told them to get stuffed and went elsewhere, back then they had a good reliable product, then after I switched to another provider, the came crawling back and offer me the same price I was paying before the COVID tax (3 times increase in price) like I said, told them to get stuffed, ISL on the other hand didn’t increase their price when covid started, so have been with them ever since.

Incentivized

The fundamental problem we encountered with TeamViewer and GoToAssist back in 2009 was both required separate licenses for each system the software was installed on. Thus, for a small outfit like ours with two technicians, we'd require a total of 6 licenses (office, home, and laptop) which got outrageously expensive. TeamViewer also had a nasty habit of updating to a newer version that our license didn't support (if the technician forgot to turn this feature off, or it was updated automatically by Vipre patch management).

Incentivized

Easy to deploy onto new devices. Ability to group devices so they can managed remotely efficiently.

• We can now help our customers within minutes. Sending a technician could take hours or even days.
• We can immediately help customers who are stuck and unable to refuel so that they can continue their journey.
• We can now quickly resolve warranty cases, so that it hardly costs us any money.

Incentivized

• Get done a lot of service calls without leaving my office
• Could get more service calls done if it worked on MACs
• that's it

Incentivized