Likelihood to Recommend
iWave is well suite for gathering a better idea of who you should focus on for major giving efforts. While it gives you a lot of good information, some of that information feels not very important and therefore, clogs up the data you actually need. iWave should not be used for something like direct mail list making. iWave seems to really be focused on the major donor aspect and it is not a tool to be used to help with regular annual giving
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Turnstone would highly recommend OneCause for all digital fundraising needs. It has allowed us to host fantastic events, both in-person and virtual, with ease because of their ticketing system, auction capabilities and virtual streaming options. OneCause also allowed us to pivot during the COVID-19 pandemic and place a huge emphasis on our digital fundraising strategy. Their Peer2Peer platform allowed our supporters from across the country to create pages and ask their friends and family members to consider donating to Turnstone. We have steadily increased our new donor numbers and fully transitioned into the digital fundraising world. So many people have been able to come alongside Turnstone in supporting people with disabilities because of OneCauses' intuitive and easy to use fundraising software.
Read full review Pros The 360search allows you to do a comprehensive search across the multiple data sources at the same time. You can stay organized during your research with the user-friendly and customizable Profiles and Labels. The PROscreen ranking system allows you to get a quick snapshot of the alignment of a particular donor with your mission in an easy to read format that can be exported for another colleague with little extra explanation needed. Read full review Customer service during planning phases- reps always get back to me to help answer my questions. Event managers are always great to work with at our Gala. We really need someone to make sure the whole program runs well, and OneCause never disappoints. Variety of events that we can use this for is awesome! No need for paypal, venmo, etc. Mobile bidding has been a game changer for us. People can participate in our auction even if they cannot attend the event! Platform is relatively easy to use- intuitive even for those who are not techy! Read full review Cons It's honestly tough to say what needs to be improved on a platform that I am a big fan of. The only time I am ever frustrated has more to do with the fact that some individuals are very adept at masking their charitable activities from public databases, and given that iWave can only show you what is publicly documented information I wouldn't consider that a liability of the product... rather it's a challenge of the field. Some areas of improvement could include more online filtering and searching of Foundation grant histories. My current workaround is to download the entire grant history as a CSV (another good feature of iWave), and use Excel to sort and filter my results. Read full review Options to personalize the text descriptions used in the registration process. Some of the wording is confusing and there's no option to edit those text boxes. The set-up for the silent auction options is not exactly the easiest to follow for new users. Having some concrete examples or use cases to consult when first setting up would be helpful. It would be great to have a "check for errors" functionality when you're going through the auction set-up. For example, for some reason when our live auction was set up, two items didn't have "Apply Sales Tax" checked and so they got erroneously listed without the sales tax. Given that ALL the other items had sales tax applied, it seems like it should be easy to have something run in the background that flags potential errors for review. Read full review Likelihood to Renew
It is ultimately not my call, and we are switching Donor CRMs/fundraising platforms so not sure what that will mean for OneCause.
Read full review Usability
OneCause is very user-friendly both for setup and for our donors. Before using OneCause, we would organize all the logistics and the auction without the help of auction software. OneCause has greatly simplified the process. It is easy to set up and offers a lot of resources for first-time users.
Read full review Support Rating
iWave customer support is more responsive than most software platforms I currently use. My requests are always handled promptly, and support is incredibly responsive, friendly, and patient. Plus, I can always get someone on the phone immediately if I need a problem resolved right then and there. In addition to the live and personal support, the iWave knowledge base is frequently update with new content, including video webinars that help you become a more powerful user of the software.
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The support is unprecedented. I have never seen such knowledgeable support staff, no matter what question I asked, they knew the answer. The one time they didn't they reached out to other support staff and called me back about 15 minutes later with the solution. I am not the most tech-savvy of the bunch, so I have used them frequently more out of fear I might break the system, but rest assured, I haven't and you will not either.
Read full review Implementation Rating
I don't know if my insights are key but I can say that implementation was done in-house without any outside support for the solution. The staff influencing the solution had very little technical expertise and ability as well which showed just how easily the software was to implement.
Read full review Alternatives Considered
iWave is affordable, offers current data, and is continually adding new data sources. They are the only product that offers international prospect information, which is helpful as our institution borders Canada. I was impressed when our sale representative went out of his way to teach me about how I could screen Canadian prospects in a way that helped us calculate an estimated real estate value for our prospects. We had no other way of getting this information as Canada does not provide the information publicly like tax assessor offices do in the United States.
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We used front stream/ bidding for good for our past auctions and OneCause was definitely an improvement. It helped us automate some of the processes and work faster. One feature that made a huge difference for us was being able to mass upload items into the platform. We used a submission form to track all submissions and donations so it was nice being able to just import them all at once rather than one by one. This saved us hours of work. Mobile bidding and interface [were] also far beyond the capacity that bidding for good had, which I think allowed us to generate more and higher bids.
Read full review Return on Investment We have consistently been able to increase our annual donations year over year since using iWave. There was an 11% increase just between our last fiscal year and the previous fiscal year. Time spent on researching donors has decreased since all of the information needed is on one website rather than searching all over the internet for the information needed. Read full review Once we joined OneCause for our event fundraising platform we never looked back. Each year we've experienced growth with not only the funds raised but also in the improvement of the event execution. We've learned a tremendous amount for in-person fundraising success through the OneCause team and that has led us to explore virtual and campaign options. The onsite event support has proven so valuable to our event success we have begun budgeting to have that same level of support at all our in-person events. The OneCause event team guides you well during the planning phase and then provides top-notch support and peace of mind the night/day of the event. Read full review ScreenShots