What users are saying about
13 Ratings
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Top Rated
238 Ratings
13 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 8.8 out of 100

WatchGuard AuthPoint

<a href='https://www.trustradius.com/static/about-trustradius-scoring#question3' target='_blank' rel='nofollow noopener'>Customer Verified: Read more.</a>
Top Rated
238 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 8.9 out of 100

Feature Set Ratings

    Identity Management

    8.8

    JumpCloud

    88%

    WatchGuard AuthPoint

    Feature Set Not Supported
    N/A
    JumpCloud ranks higher in 7/7 features

    ID-Management Access Control

    9.0
    90%
    1 Rating
    N/A
    0 Ratings

    ID Management Single-Sign On (SSO)

    8.9
    89%
    2 Ratings
    N/A
    0 Ratings

    Multi-Factor Authentication

    7.9
    79%
    2 Ratings
    N/A
    0 Ratings

    Password Management

    9.0
    90%
    1 Rating
    N/A
    0 Ratings

    Account Provisioning and De-provisioning

    9.0
    90%
    2 Ratings
    N/A
    0 Ratings

    ID Management Workflow Automation

    9.0
    90%
    1 Rating
    N/A
    0 Ratings

    ID Risk Management

    9.0
    90%
    1 Rating
    N/A
    0 Ratings

    Attribute Ratings

    • WatchGuard AuthPoint is rated higher in 2 areas: Likelihood to Recommend, Support Rating

    Likelihood to Recommend

    8.1

    JumpCloud

    81%
    2 Ratings
    8.9

    WatchGuard AuthPoint

    89%
    151 Ratings

    Likelihood to Renew

    JumpCloud

    N/A
    0 Ratings
    8.9

    WatchGuard AuthPoint

    89%
    14 Ratings

    Usability

    JumpCloud

    N/A
    0 Ratings
    8.5

    WatchGuard AuthPoint

    85%
    25 Ratings

    Availability

    JumpCloud

    N/A
    0 Ratings
    7.8

    WatchGuard AuthPoint

    78%
    3 Ratings

    Performance

    JumpCloud

    N/A
    0 Ratings
    8.0

    WatchGuard AuthPoint

    80%
    3 Ratings

    Support Rating

    8.0

    JumpCloud

    80%
    2 Ratings
    9.2

    WatchGuard AuthPoint

    92%
    66 Ratings

    In-Person Training

    JumpCloud

    N/A
    0 Ratings
    6.4

    WatchGuard AuthPoint

    64%
    1 Rating

    Online Training

    JumpCloud

    N/A
    0 Ratings
    8.5

    WatchGuard AuthPoint

    85%
    2 Ratings

    Implementation Rating

    JumpCloud

    N/A
    0 Ratings
    8.9

    WatchGuard AuthPoint

    89%
    12 Ratings

    Product Scalability

    JumpCloud

    N/A
    0 Ratings
    8.1

    WatchGuard AuthPoint

    81%
    3 Ratings

    Likelihood to Recommend

    JumpCloud

    JumpCloud allows us to have a single user directory across all on-premise and hosted servers instead of one for each location(local, one per AWS Region, GCP, etc). Trying to manage the numerous user directories and users remembering their credentials was more work than it was worth. Groups of users within the JumpCloud portal can easily be granted access only to the necessary systems for job duties. JumpCloud also helps us meet PCI Level 1 requirements with the enforcement of password strength/renewal requirements, and multi-factor authentication(MFA) to the JumpCloud Portal to manage all of the users.
    Anonymous | TrustRadius Reviewer

    WatchGuard AuthPoint

    Scenarios, where it's best suited, are when the number of users is 100 or less or has an On-prem AD, if the userbase is more than that and you would like to sync it with Azure AD in the cloud, it doesn't work. The setup guide doesn't cover all aspects of the setup and its slight confusion, the video format of the setup guide is nowhere to be found.
    Syed Iqbal | TrustRadius Reviewer

    Pros

    JumpCloud

    • single sign on
    • auto redirect
    Anonymous | TrustRadius Reviewer

    WatchGuard AuthPoint

    • The product is very easy to set up. This took less than two hours to implement.
    • We were able to assist get the users all set up and onboard using the product in less than 20 minutes for their users.
    • The phone app for this is very easy to use and was free.
    Paul Walters | TrustRadius Reviewer

    Cons

    JumpCloud

    • Multi-factor authentication (MFA) for Windows server sign in
    • Persist user groups to Windows local user groups
    • Minor UI refresh issues
    Anonymous | TrustRadius Reviewer

    WatchGuard AuthPoint

    • Java/OpenJDK components hog memory for the AuthPoint gateway server
    • Push notifications to need to have a number matching/login context (i.e. login location map screenshot) to discourage users from just pressing approve without paying attention
    • The process for adding/extending license counts is clunky and has to be updated in 2 areas manually
    • Unable to use text message/phone call option when implementing MFA for WatchGuard SSLVPN client (more of an issue with VPN client software)
    • Windows login MFA could use some improvements
    Anonymous | TrustRadius Reviewer

    Pricing Details

    JumpCloud

    General

    Free Trial
    Yes
    Free/Freemium Version
    Yes
    Premium Consulting/Integration Services
    Entry-level set up fee?
    No

    Starting Price

    WatchGuard AuthPoint

    General

    Free Trial
    Yes
    Free/Freemium Version
    Yes
    Premium Consulting/Integration Services
    Entry-level set up fee?
    No

    Starting Price

    Likelihood to Renew

    JumpCloud

    No score
    No answers yet
    No answers on this topic

    WatchGuard AuthPoint

    WatchGuard AuthPoint 8.9
    Based on 14 answers
    Even for those tenants that we use strictly for mobile VPN only, the ease of user management makes continuing to use AuthPoint a no-brainer
    John Lee | TrustRadius Reviewer

    Usability

    JumpCloud

    No score
    No answers yet
    No answers on this topic

    WatchGuard AuthPoint

    WatchGuard AuthPoint 8.5
    Based on 25 answers
    WatchGuard AuthPoint is very user friendly, with minimal interaction needed to both set it up, and to maintain it's continued use. The log in interface is easily understood, with clear and easily understood icons to allow for different methods of authentication. The WatchGuard team is constantly improving their Login app, which is constantly improving the user interface, allowing for a smoother and quicker login process.
    Anonymous | TrustRadius Reviewer

    Reliability and Availability

    JumpCloud

    No score
    No answers yet
    No answers on this topic

    WatchGuard AuthPoint

    WatchGuard AuthPoint 7.8
    Based on 3 answers
    It failed a couple of times for a period of an hour or so, where systems were down.
    Anonymous | TrustRadius Reviewer

    Performance

    JumpCloud

    No score
    No answers yet
    No answers on this topic

    WatchGuard AuthPoint

    WatchGuard AuthPoint 8.0
    Based on 3 answers
    No apparent problem besides a couple of times that systems weren't working
    Anonymous | TrustRadius Reviewer

    Support Rating

    JumpCloud

    JumpCloud 8.0
    Based on 2 answers
    Didn't need or use it.
    Anonymous | TrustRadius Reviewer

    WatchGuard AuthPoint

    WatchGuard AuthPoint 9.2
    Based on 66 answers
    In the case that support from WatchGuard is required, whether it be deploying to a bespoke application or product, or maintaining an existing product - WatchGuard support is fast and efficient. From logging the ticket (which is easy AND comprehensive) to getting it resolved, WatchGuard makes it easy allowing you to select how and when you want to be contacted.
    Anonymous | TrustRadius Reviewer

    In-Person Training

    JumpCloud

    No score
    No answers yet
    No answers on this topic

    WatchGuard AuthPoint

    WatchGuard AuthPoint 6.4
    Based on 1 answer
    It was an Onsite demo at the ditributor with the benefits of Watchguard Authpoint. Was very nice to see the abilities of the product. This Demo was a few years back, since then Authpoint changed allot. It is very nice for partners that you can get this demo without any aditional cost.
    Anonymous | TrustRadius Reviewer

    Online Training

    JumpCloud

    No score
    No answers yet
    No answers on this topic

    WatchGuard AuthPoint

    WatchGuard AuthPoint 8.5
    Based on 2 answers
    We use the online training for all our employees. There are both sales and technical trainings available and there even is a technical certification. You can use this for the Watchguard Partner Program which can give you aditional benefits. Every now and then you have a webinar that discusses multiple Watchguard products.
    Anonymous | TrustRadius Reviewer

    Implementation Rating

    JumpCloud

    No score
    No answers yet
    No answers on this topic

    WatchGuard AuthPoint

    WatchGuard AuthPoint 8.9
    Based on 12 answers
    the first time it takes more effort. It is helpful to already understand how each authentication type works. Then it's much easier to understand the MFA solution that you implement. It is useful to check the release notes from time to time and update the key parts of the Watchguard Authpoint. Authpoint Gateway, Logon App, RDWeb... Also, it's useful to set up notifications when something goes wrong or sometimes check the statistics of how many requests are being approved/denied, etc.
    Anonymous | TrustRadius Reviewer

    Alternatives Considered

    JumpCloud

    JumpCloud had better pricing, and since we currently need it for single sign-on only, we chose it.
    Anonymous | TrustRadius Reviewer

    WatchGuard AuthPoint

    We use DUO Mobile for our other MFA (i.e., Remote Desktop for Windows.) WatchGuard offers instructions on how to set up MFA with DUO, however, the WatchGuard AuthPoint setup was much simpler, so we opted to go that route. We are planning on looking into switching everything to WatchGuard AuthPoint, however, it's not a high priority at this time.
    Anonymous | TrustRadius Reviewer

    Scalability

    JumpCloud

    No score
    No answers yet
    No answers on this topic

    WatchGuard AuthPoint

    WatchGuard AuthPoint 8.1
    Based on 3 answers
    We are a medium-sized company. We don't need rapid scaling.
    Anonymous | TrustRadius Reviewer

    Return on Investment

    JumpCloud

    • Saves time from managing users in multiple places.
    • Reduces the number of components involved in the scope of PCI Certification.
    • Helps users access numerous systems, all using the same credentials.
    Anonymous | TrustRadius Reviewer

    WatchGuard AuthPoint

    • Integration with current Azure AD and LDAP is important as it saves the users from creating a new account and password to remember for yet another website/product.
    • The cost of a user license is nothing compared to the cost of data loss or a company network breach. It secures our devices and data in cases of theft or breaches. Theft of a device, data, or even worse a breach would cost the company thousands to millions of dollars.
    • A negative impact is that the users lose about 10-30 seconds with every login or unlock of their computer. However, this is necessary for MFA security.
    Anonymous | TrustRadius Reviewer

    Screenshots

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