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33 Ratings
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Top Rated
2472 Ratings

Khoros Communities (Formerly Spredfast + Lithium)

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33 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>
Score 8.9 out of 100

Salesforce

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Top Rated
2472 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>
Score 8.3 out of 100

Likelihood to Recommend

Khoros Communities (Formerly Spredfast + Lithium)

The Khoros Community platform offers every feature you could conceivably ask for in forum software. It's appropriate for large communities that warrant a wide range of features and customization. It may be less suited to small, simple communities where many of its features are unnecessary. The out-of-box experience is acceptable, but I would recommend the assistance of a dedicated web developer to create a truly branded and tailored forum.
Anonymous | TrustRadius Reviewer

Salesforce

I'd be likely to recommend Salesforce to anyone who has time or resources to develop the system to meet their needs - or to hire that out to another firm. Salesforce is a HUGE tool that comes as a blank slate. and not appropriate for any firm that cannot have a near full time support person or developer.
Jeff Fralick | TrustRadius Reviewer

Feature Rating Comparison

Sales Force Automation

Khoros Communities (Formerly Spredfast + Lithium)
Salesforce
8.3
Customer data management / contact management
Khoros Communities (Formerly Spredfast + Lithium)
Salesforce
8.9
Workflow management
Khoros Communities (Formerly Spredfast + Lithium)
Salesforce
8.2
Territory management
Khoros Communities (Formerly Spredfast + Lithium)
Salesforce
8.1
Opportunity management
Khoros Communities (Formerly Spredfast + Lithium)
Salesforce
8.8
Integration with email client (e.g., Outlook or Gmail)
Khoros Communities (Formerly Spredfast + Lithium)
Salesforce
8.2
Contract management
Khoros Communities (Formerly Spredfast + Lithium)
Salesforce
8.2
Quote & order management
Khoros Communities (Formerly Spredfast + Lithium)
Salesforce
7.8
Interaction tracking
Khoros Communities (Formerly Spredfast + Lithium)
Salesforce
8.6
Channel / partner relationship management
Khoros Communities (Formerly Spredfast + Lithium)
Salesforce
8.0

Customer Service & Support

Khoros Communities (Formerly Spredfast + Lithium)
Salesforce
8.5
Case management
Khoros Communities (Formerly Spredfast + Lithium)
Salesforce
9.0
Call center management
Khoros Communities (Formerly Spredfast + Lithium)
Salesforce
8.4
Help desk management
Khoros Communities (Formerly Spredfast + Lithium)
Salesforce
8.3

Marketing Automation

Khoros Communities (Formerly Spredfast + Lithium)
Salesforce
8.1
Lead management
Khoros Communities (Formerly Spredfast + Lithium)
Salesforce
8.2
Email marketing
Khoros Communities (Formerly Spredfast + Lithium)
Salesforce
8.0

CRM Project Management

Khoros Communities (Formerly Spredfast + Lithium)
Salesforce
8.0
Task management
Khoros Communities (Formerly Spredfast + Lithium)
Salesforce
8.4
Billing and invoicing management
Khoros Communities (Formerly Spredfast + Lithium)
Salesforce
6.7
Reporting
Khoros Communities (Formerly Spredfast + Lithium)
Salesforce
8.8

CRM Reporting & Analytics

Khoros Communities (Formerly Spredfast + Lithium)
Salesforce
8.8
Forecasting
Khoros Communities (Formerly Spredfast + Lithium)
Salesforce
8.4
Pipeline visualization
Khoros Communities (Formerly Spredfast + Lithium)
Salesforce
8.9
Customizable reports
Khoros Communities (Formerly Spredfast + Lithium)
Salesforce
9.0

Customization

Khoros Communities (Formerly Spredfast + Lithium)
Salesforce
8.6
Custom fields
Khoros Communities (Formerly Spredfast + Lithium)
Salesforce
8.7
Custom objects
Khoros Communities (Formerly Spredfast + Lithium)
Salesforce
8.8
Scripting environment
Khoros Communities (Formerly Spredfast + Lithium)
Salesforce
8.3
API for custom integration
Khoros Communities (Formerly Spredfast + Lithium)
Salesforce
8.7

Security

Khoros Communities (Formerly Spredfast + Lithium)
Salesforce
8.9
Single sign-on capability
Khoros Communities (Formerly Spredfast + Lithium)
Salesforce
8.8
Role-based user permissions
Khoros Communities (Formerly Spredfast + Lithium)
Salesforce
8.9

Social CRM

Khoros Communities (Formerly Spredfast + Lithium)
Salesforce
8.0
Social data
Khoros Communities (Formerly Spredfast + Lithium)
Salesforce
8.1
Social engagement
Khoros Communities (Formerly Spredfast + Lithium)
Salesforce
7.9

Integrations with 3rd-party Software

Khoros Communities (Formerly Spredfast + Lithium)
Salesforce
8.4
Marketing automation
Khoros Communities (Formerly Spredfast + Lithium)
Salesforce
8.5
Compensation management
Khoros Communities (Formerly Spredfast + Lithium)
Salesforce
8.2

Platform

Khoros Communities (Formerly Spredfast + Lithium)
Salesforce
7.8
Mobile access
Khoros Communities (Formerly Spredfast + Lithium)
Salesforce
7.8

Pros

Khoros Communities (Formerly Spredfast + Lithium)

  • Community - it has the robust functionality and all the bells and whistles that customers typically look for
  • Out-of-the-box widgets - there are a number of out of the box widgets, such as "Most recent threads" or "Unanswered questions" that can be easily deployed throughout the community. Depending on where you deploy them, e.g., homepage vs. a specific board, these widgets "narrow down" their content based on the context you are in.
  • Programmability - well documented APIs that allow you to custom-program functionality
Veit Irtenkauf | TrustRadius Reviewer

Salesforce

  • Salesforce nails the reporting suite. It's so robust and refined, that it makes my job 10 times more efficient.
  • Task and recurring meetings. I love logging in everyday and knowing exactly what I have lined up for the day, or at least an idea of it. This helps me organize my calendar.
  • Notes, emails, plugins. I love being able to take notes directly into the Account/Opportunity, and then in turn send emails directly to the client from there as well. Also, if i'm in my work email, and I email a client directly, I can then easily attach said email into my Salesforce account via one easy click.
John Hilburn | TrustRadius Reviewer

Cons

Khoros Communities (Formerly Spredfast + Lithium)

  • Content editor for moderators – you need to know HTML for adding custom content. Several editors don’t know HTML and it is hard to get it to look like they want. The WYSIWYG is very limited in the functions that it has. It falls on the site admin to do a lot of the adding of content. The client side works fine – can format posts however they want.
Anonymous | TrustRadius Reviewer

Salesforce

  • Quick access to report "button(s)" on dashboard. Right now you have to go to the Reports Tab, find the report template and run it. In Sales, we look at the same reports daily, and for individual sales personnel, being able to click 1 button to get to their accounts with the through date always being updated to "today" (so it doesn't have to be selected every single day before running the report) - would be of great help.
Leslie Bradford | TrustRadius Reviewer

Likelihood to Renew

Khoros Communities (Formerly Spredfast + Lithium)

Khoros Communities (Formerly Spredfast + Lithium) 10.0
Based on 3 answers
Data is very reliable, tool is fast and efficient.
Patrice Kong | TrustRadius Reviewer

Salesforce

Salesforce 10.0
Based on 48 answers
While it's not perfect and can be overly complicated at times, there is not another solution out there that can do what it does. To get the same functionality you would need numerous disparate tools to match the amount of functionality Salesforce has. Having it all aggregated on one platform makes the complicated parts far more bearable
John Cupoli | TrustRadius Reviewer

Usability

Khoros Communities (Formerly Spredfast + Lithium)

Khoros Communities (Formerly Spredfast + Lithium) 7.3
Based on 2 answers
Like every backend, it can always be improved upon.The excellent thing is that Lithium have a hugely active customer support community as well as a fantastic case management system to triage support issues and requests. So regardless of your level of knowledge or familiarity, you're well supported out of the box.
Kate Fenerty | TrustRadius Reviewer

Salesforce

Salesforce 7.5
Based on 36 answers
Salesforce is like a bucket of legos. Everyone gets the same bucket, but can build anything you want out of it. I've worked on Salesforce instances for: construction, non-profits, job training, music industries, medical insurance, medical billing, paid parking, and international medical diagnostic companies.
Kyle Dugger | TrustRadius Reviewer

Reliability and Availability

Khoros Communities (Formerly Spredfast + Lithium)

Khoros Communities (Formerly Spredfast + Lithium) 9.0
Based on 1 answer
I've hardly ever seen downtime in any of their production communities. There's the occasional reboot needed for config reasons or if patches are applied, but these take place after customer approval and typically last only a few minutes.
Veit Irtenkauf | TrustRadius Reviewer

Salesforce

Salesforce 9.8
Based on 27 answers
All Force.com apps run on world-class data centers with backup, failover, and disaster-recovery facilities. Force.com has had a proven 99.9 percent uptime record for years. Accordingly, I only recall our instance of Salesforce having one unscheduled, brief down time over 6 years. I can't remember for sure, but it may have been due to our Internet Service Provider (ISP) versus Salesforce itself. Also, Salesforce does it's best to keep customers in the loop:

Trust.salesforce.com is the salesforce.com community's home for real-time information on system performance and security. On this site you'll find:

Live and historical data on system performance
Up-to-the minute information on planned maintenance
Phishing, malicious software and social engineering threats
Best security practices for your organization
Information on how we safeguard your data
Rob Gottschalk | TrustRadius Reviewer

Performance

Khoros Communities (Formerly Spredfast + Lithium)

No score
No answers yet
No answers on this topic

Salesforce

Salesforce 9.0
Based on 18 answers
Salesforce performance in general is excellent. "The cloud infrastructure beneath Force.com has been fine-tuned over the past 10 years. It powers nearly 100,000+ businesses running more than 185,000 applications that 3 million users count on every day."
Points per Salesforce -
1) Multitenant kernel - With a multitenant platform, each business that uses the app doesn’t have its own copy. Instead, all businesses share a single copy and then customize it for their specific needs.
2) ISO 27001 certified security - You can’t compromise when it comes to enterprise-level security. Force.com is road-tested and trusted by nearly 100,000+ companies, including many of the world’s most security-conscious organizations, such as banks and health care providers.
3) Proven reliability - All Force.com apps run on world-class data centers with backup, failover, and disaster-recovery facilities. Force.com has had a proven 99.9 percent uptime record for years.
4) Proven, real-time scalability - Force.com is used by many of the world's largest enterprises, including Cisco, Japan Post Network, and Symantec. Applications can automatically scale from a few users to millions of page views, as needed.
5) Real-time query optimizer - You need fast access to your data. The Force.com query optimizer delivers under 300ms response time, at a massive scale.
6) Real-time transparent system status - You can always see real-time system performance, availability, and security information at trust.salesforce.com.
7) Real-time upgrades - Unlike traditional software platforms, our upgrades never break your customizations, code, or integrations. We upgrade the platform for you 3 to 4 times each year. As a result, you’re always on the latest version, with access to the latest features, performance, and security enhancements.
8) Real-time sandbox environments - With a single click, you can create copies of your applications, configuration, and data in separate environments for development, testing, and training.
9) Three global production data centers and disaster recovery - Force.com runs on three geographically dispersed, mirrored data centers with built-in replication, disaster recovery, a redundant network backbone, and no single points of failure
Rob Gottschalk | TrustRadius Reviewer

Support Rating

Khoros Communities (Formerly Spredfast + Lithium)

Khoros Communities (Formerly Spredfast + Lithium) 9.0
Based on 2 answers
They are responsive and proactive. They are really on top of things. They send personal emails to check in on you. It feels like they really know you. You only get emails from 3-4 people at Lithium – they must be customer assigned
Anonymous | TrustRadius Reviewer

Salesforce

Salesforce 6.0
Based on 32 answers
Since we do not pay for Premier Support, the agreed upon response times are still pretty good. It is a little ridiculous that you should need to pay tens of thousands of dollars for their best support options and training.
Brent Booth | TrustRadius Reviewer

In-Person Training

Khoros Communities (Formerly Spredfast + Lithium)

Khoros Communities (Formerly Spredfast + Lithium) 9.1
Based on 1 answer
I think it is engaging and has good instructors.
Lili McDonald | TrustRadius Reviewer

Salesforce

Salesforce 7.9
Based on 11 answers
All instructors are Salesforce certified. If you have done any type of customization, then it probably makes more sense to use the consulting partner who implemented your instance of Salesforce for training
Rob Gottschalk | TrustRadius Reviewer

Online Training

Khoros Communities (Formerly Spredfast + Lithium)

Khoros Communities (Formerly Spredfast + Lithium) 4.5
Based on 2 answers
It was out of the box training - pre-recorded/ not live. There was nothing for more advanced topics like APIs. They do have a good knowledge base and community that you can access and folks in there are responsive. I would however like more advanced training options.
Anonymous | TrustRadius Reviewer

Salesforce

Salesforce 9.1
Based on 15 answers
The quality of Salesforce's standard online training is high, but limited by nature as to what it covers.
Here are some common online courses -
Getting Started: Navigating Salesforce
Getting Started: Using the Sales Cloud
Getting Started: Administering Salesforce
Getting Started with Reports and Dashboards
Social Media Goes to Work: Chatter
Securing your Salesforce Organization
Getting Started with Data.com
Getting Started with Force.com Pages (Visualforce)
Writing Secure Applications on Force.com
Rob Gottschalk | TrustRadius Reviewer

Implementation Rating

Khoros Communities (Formerly Spredfast + Lithium)

Khoros Communities (Formerly Spredfast + Lithium) 10.0
Based on 1 answer
We were up against a hard stop with Jive’s contract ending and Lithium connected us with a deployment partner to do accelerated deployment using a template approach. It could have happened in 2 weeks. We did not end up going that way since we wanted more customization. Lithium handled technical stuff like migration, but a lot of the process is self-deployment. It’s one of the ways they teach use of the system is having the user self-implement.

Overall, the implementation was super easy to do. Doing single sign-on (SSO) was the only hard part. The implementation ended up taking nine weeks total, but in hindsight, we could have done in it six. Most of the implementation time was spent in course work, which consisted of on-demand training - approximately 7-8 hours that you are required for you to do, before they turn on the system. During this nine week period, about 50% of my time was spent on implementation.

We had a deployment manager who we were able to email 1-1. I leaned on him heavily. He was great at all hours, for example, they would call back at 7pm PST. They were very responsive.

Content migration strategy is important to consider. Moving from an existing community you need to strategically choose how your layout will be. Two different systems will have two different ways to format communities. For example, Jive has communities with sub-communities, whereas Lithium has community, category, and boards.

Contact migration is also an important consideration. You need to think through how you are going to move contacts from your old community to a new one. For example, are you going to create new logins and passwords? We were hoping to use the integration with Salesforce.com to be a portal, but ended up using an in-house solution that works well to maintain same the same logins. The next related question is are you going to be able to keep them connected to all the posts in your old community? We migrated old posts. If you have a tech savvy team, you can do a self-migration. Lithium have a migration services team that we utilized. It cost us $10k to move content and posts were kept tied to the user.

The next consideration is your launch/promotion plan. Lithium helped us out and gave us a lot of examples. They shared pre-launch email dates, follow-up emails, FAQ pages (e.g. to explain why switching, why better)
Anonymous | TrustRadius Reviewer

Salesforce

Salesforce 9.4
Based on 16 answers
Executive involvement is critical. Make sure you have a good handle on the metrics you would like to ultimately manage. Work as a team to document your business requirements. Whiteboard often. Understand Salesforce's best practice capabilities.

Have a central person identified to handle all report and analysis requests (ie - don't allow multiple people to create reports; have one person create reports and distribute them to decision makers via the Salesforce dashboard or whatever form). Make sure you understand critical dates and develop the project plan accordingly
Rob Gottschalk | TrustRadius Reviewer

Alternatives Considered

Khoros Communities (Formerly Spredfast + Lithium)

I was not part of the Khoros negotiation upfront, however, from what I have been able to take away. Khoros is the best in class Community expert. The relationship we have with the team continues to be a positive one which is not always the case. The team has been attentive to our growth pace..jumping in and providing support at the right times and sharing insights to help drive change and overall awareness.
Lillian Laporte | TrustRadius Reviewer

Salesforce

Salesforce is head and shoulders above any other CRM available on the market. It integrates with Gmail and almost any other third-party tool that your company plans to use, making it the most robust and integrated tool available.
Zach Ettelman | TrustRadius Reviewer

Scalability

Khoros Communities (Formerly Spredfast + Lithium)

Khoros Communities (Formerly Spredfast + Lithium) 8.3
Based on 12 answers
The platform offers extensive customization so anything you think of it is most likely possible. Customization like this does require developer support however but once engaged they will be able to leverage quality documentation and an active customer community (Khoros Atlas) that can help them accomplish their tasks. In terms of handling crisis or high-volume events, I have experienced a few of these using this platform and each time Community remained stable and snappy.
Ty Williams | TrustRadius Reviewer

Salesforce

Salesforce 10.0
Based on 2 answers
Salesforce has the unique ability to scale to new products and offerings quickly growing with your enterprise.
Todd Duclos | TrustRadius Reviewer

Return on Investment

Khoros Communities (Formerly Spredfast + Lithium)

  • Drive adoption & SEO - 95% of our visitor traffic comes from organic search. We believe Khoros does something right to drive this much traffic.
  • Drive support scale and case deflection - Answers can be marked as solutions. Solution visual clues show up both on Google Search and in the platform - making it easier for members to find the right answers.
Claire Flanagan | TrustRadius Reviewer

Salesforce

  • Salesforce.com has contributed to a more efficient overall organization in particular lowering cycle times required by technology in the field and in finance.
  • Salesforce.com has played a large part in a formidable increase in our sales close rate.
  • Salesforce.com has dramatically increased our insight into our business.
Irene Chivily Von Toussaint | TrustRadius Reviewer

Screenshots

Pricing Details

Khoros Communities (Formerly Spredfast + Lithium)

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

Salesforce

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

Khoros Communities (Formerly Spredfast + Lithium)
8.4
Salesforce
8.4

Likelihood to Renew

Khoros Communities (Formerly Spredfast + Lithium)
10.0
Salesforce
10.0

Usability

Khoros Communities (Formerly Spredfast + Lithium)
7.3
Salesforce
7.5

Reliability and Availability

Khoros Communities (Formerly Spredfast + Lithium)
9.0
Salesforce
9.8

Performance

Khoros Communities (Formerly Spredfast + Lithium)
Salesforce
9.0

Support Rating

Khoros Communities (Formerly Spredfast + Lithium)
9.0
Salesforce
6.0

In-Person Training

Khoros Communities (Formerly Spredfast + Lithium)
9.1
Salesforce
7.9

Online Training

Khoros Communities (Formerly Spredfast + Lithium)
4.5
Salesforce
9.1

Implementation Rating

Khoros Communities (Formerly Spredfast + Lithium)
10.0
Salesforce
9.4

Scalability

Khoros Communities (Formerly Spredfast + Lithium)
8.3
Salesforce
10.0

Add comparison