Kissmetrics vs. PyCharm

[Kissmetrics is well suited for the] abandon cart scenario to re-engage users on the purchase journey. Engaging users to personalized content using the visit metrics derived from the data captured at each digital touch points. [Implementing] website campaign and journey orchestration is easy. You get visitor profile to segment upon using different visit metrics and action.

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PyCharm is well suited to developing and deploying Python applications in the cloud using Kubernetes or serverless pipelines. The integration with GitLab is great; merges and rebates are easily done and help the developer move quickly. The search engine that allows you to search inside your code is also great. It is less appropriate for other languages.

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• The more events you track and properties you send along, the more you can see how specific users use your product/service. The user based timeline gives you a perfect start point to get in touch with users, because you can see where they get stuck.
• Tracking your traffic sources and how they influence conversions is awesome. You can get a perfect view of how much a traffic source contributes to revenue.
• Funnel reports give you more insights into micro and macro conversion steps and give you actionable data to work with.
• Customer support!

• Git integration is really essential as it allows anyone to visually see the local and remote changes, compare revisions without the need for complex commands.
• Complex debugging tools are basked into the IDE. Controls like break on exception are sometimes very helpful to identify errors quickly.
• Multiple runtimes - Python, Flask, Django, Docker are native the to IDE. This makes development and debugging and even more seamless.
• Integrates with Jupyter and Markdown files as well. Side by side rendering and editing makes it simple to develop such files.

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• Installing.... yes this is also a negative. While you can install and have the program running in minutes, if you use Unbounce, the form tracking process is quite complicated!
• Updates... I feel like the product updates have slowed a lot lately. Thankfully, the product functionality is so amazing that it hasn't impeded the use of it. However, it is still disappointing to see less frequent software updates.
• Occasionally clunky UI... there are a few reports that are really easy to mess up and leave you scratching your head on why it isn't showing you any data.

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• The biggest complaint I have about PyCharm is that it can use a lot of RAM which slows down the computer / IDE. I use the paid version, and have otherwise found nothing to complain about the interface, utility, and capabilities.

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Price sensitivity and the different choices that now exist in the Analytics industry. I think it makes sense for us sometime this year to rethink our analytics strategy to see how we may leverage the best of GA (which has included lots of new features and updates the past years_, Kiss and other tools as need be

It's perfect for our needs, cuts development time, is really helpful for newbies to understand projects structure

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Right after login, you'll get to a dashboard which shows you a quick view on how your business is doing across the events you are tracking. There is no need to dig deeper than that unless you want to, in which case it's very easy to do so just by clicking on the metric on which you want more information. The interface is very intuitive.

It's pretty easy to use, but if it's your first time using it, you need time to adapt. Nevertheless, it has a lot of options, and everything is pretty easy to find. The console has a lot of advantages and lets you accelerate your development from the first day.

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The application was very rarely down; during the period we used the application, I can think of only two or three occasions in which the site was down. Notably, at no time was the the performance of our own site compromised as a result.

Speed improved dramatically as the service matured. Early iterations of the publicly-released application would occasionally provide slow processing of results, but those delays became much rarer occurrences during the last year that we used KISSmetrics. One of the more impressive views (which started out feeling more like a toy) is the live view of visits. Knowing that you could see, in real time, what events a user triggered, was gratifying and instructive.

Our front-line product support person (Mika) is great. She is responsive and great to work with.

However, the data accuracy issue described earlier is the reason for the low score here. This issue was escalated from front-line to support to level 2 technical support and then it disappeared into a black hole. Escalations, in general, do not go well. We get no response for days, or I have to chase things down. This is not acceptable. Marketing metrics are critically important to me and I need answers quickly. I cannot afford to wait around for days / weeks for a response.

Just to be clear, these comments only apply to escalated support issues.

I rate 10/10 because I have never needed a direct customer support from the JetBrains so far. Whenever and for whatever kind of problems I came across, I have been able to resolve it within the internet community, simply by Googling because turns out most of the time, it was me who lacked the proper information to use the IDE or simply make the proper configuration. I have never came across a bug in PyCharm either so it deserves 10/10 for overall support

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Again, we were fortunate to work with KISSmetrics as they built their application, but Hiten, their CEO and founder, was incredibly helpful to me personally, and to our metrics-driven business as a whole, as we adopted their tool.

I loved this aspect of the product. It wasn't just that the documentation and online tutorials are great - which they are - the on-boarding process though was really stellar. Once you have set everything up, you get a welcome message followed by a step-by-step guide to get you started that is built right into the product interface. For example, the UI asks you to first do X, and then copy this code snippet and send it to your developer who will know what to do with it. When you come back after the first interaction with the product, it continues the process by explaining right in the UI how to track events etc. This kind of step-by-step approach is incredibly efficient. Although there are various forms of supporting documentation (PDFs videos etc) to support every step, you don't really need them. This approach means that you are up and running very quickly with virtually no training time or documentation consultation. Highly efficient process.

In order to build trackability down to revenue, there was quite a lot of work to integrate Kissmetrics with our software and internal process. We had to build the hooks so that Kissmetrics could call back into our software and billing system, etc.. However, we didn't need additional expertise to do this. Once you understand the API, and you own systems, making it work is not too difficult. We did not require an outside consultant or anything like that

Kissmetrics is a next-level step up for people who are used to getting their tracking and reporting from Google Analytics or Shopify's CMS. While HubSpot arguably has a better user interface, Kissmetrics certainly has the power and usability necessary to track important conversion data and help you make better marketing decisions.

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When it comes to development and debugging PyCharm is better than Spyder as it provides good debugging support and top-quality code completion suggestions. Compared to Jupiter notebook it's easy to install required packages in PyCharm, also PyChram is a good option when we want to write production-grade code because it provides required suggestions.

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• Unfortunately for this client (small business) the cost of Kissmetrics was just too prohibitive. But it's obvious that for a larger company that can afford it, the data would be invaluable to gain more insight in how to gain more active users and orders for a funnel.
• The data provided really increases an understanding of how best to provide the right experience for the users...happy users equals increase in ROI.

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• PyCharm has a very positive ROI for our BU. It has increased developer productivity exponentially.
• Software quality has significantly improved. We are able to refactor/test/debug the code quicker/faster/better.
• Our business unit is able to deliver faster. Customers are happier than ever.

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