Kount, an Equifax company vs. Riskified

By now, the vast majority of payment gateways have implemented fraud prevention software like Kount. Contracting the solution directly and doing it faster and cheaper than other solutions on the market makes sense if you have several stores and/or sales.

Incentivized

To prevent CNP fraud in travel industry I believe that Riskified is well suited To prevent ATO, if you have customers that they dont use credit cards and they pay by bank transfer I believe that is not well suited

Incentivized

• Rule creation
• Quick execution
• Robust grading system
• Alerts
• Reports and monitoring

Incentivized

• Collaboration; Riskified builds strong relationships with their clients and works to always meet the clients' needs
• Ascend; This is a great way for Riskifieds clients to meet, collaborate and learn from each other
• Innovations; Riskified puts a huge emphasis on listening to their clients and finding a way to meet their needs, whether it's chargeback related, fraud screening related or abuse related.

Incentivized

• It's a lot of data to digest (not a bad thing!), so any way they can break it up into more concise/digestible bits, I would personally find beneficial.

Incentivized

• Missing functionality/ explanation: not having full understanding why some orders with multiple "red flags" are accepted/approved by Riskified
• Missing functionality: It would be great if there was an option to resubmit an order after approving a second look (so that the customer doesn't have to place a second order)
• The support I've received isn't always uniform (sometimes the agent will ask me to provide additional information about an order, sometimes they won't. It seems to be random?)

Incentivized

One of the most impressive things about Riskified, that really sets them apart from their competitors, is their client service. We have a dedicated account manager who is highly knowledgeable about both Riskified and our business and is very easy to work with. Riskified has supported us as our business has grown and evolved.

Incentivized

Kount is cheaper and less complex to integrate than other options. However, that ease comes with reduced accuracy. The other option we have chosen was much more complex to integrate, but also has way more accuracy in determining actual fraudulent transactions. This can be verified by a reduced number of calls to customer care.

Incentivized

We decided in favor of Riskified since cost/benefit wise was the best product. It is maybe less complete than its competitors, but you don't always need to be the "ultimate universal" solution to everything if you do your job well

Incentivized

• Positive Impact - It's allowed us to scale our business and remove extra steps from our team members to review transactions. We utilize Kount's automated transaction [decision making] to keep our order processing moving.

Incentivized

• Since implementing and working with Riskified we have seen a steady decrease in our fraud losses on our e-commerce orders. Riskified is able to quickly adjust its models to mitigate new trends
• By eliminating the need to "challenge" orders we have been able to save on staffing needed for manual review and we have seen a decrease in callback rates for our fraud reviewed orders.

Incentivized