Likelihood to Recommend
It is a costly solution but well worth the money because of the details and information. We used others in the past but switched because it links with WIX. Sometimes I feel as if it is not capturing all our web traffic simply because it doesn't even track when our business is using it. It is good for some leads but I think there can be more it is missing.
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VisitorTrack is best used with websites that have good page/file naming conventions. You can create alerts and reports based on triggers that match certain URLs, or parts of page names. For instance, you would want to consistently name pages related to your products to contain a certain string in the file name, like domainname.com/product_XXXXXXX.html, where "product" is consistent across all your products. There are other techniques, but consistency with naming conventions will be helpful to you. No worries, their support team will help you see what you want to see.
Read full review Pros It gives you valid leads that have been on your website looking for your products The information is always accurate and detailed about their visit It notifies you when the customer is looking for help or products, so you know when to reach out to them Read full review Bombora without a doubt is the slickest thing you will ever see. How real is that visitor? Built-in contact searches for company to generate a specific marketing list Read full review Cons I wish the process could be a little more automated somehow. Right now it is more manual, at least in our process, to aggregate the accounts and segment accordingly. It seems more geared towards sales, rather than marketing. We are struggling a little to use this at scale, but it could be where we are in maturity of using the product. Read full review As a relatively new user, this is not an easy question to answer. I have already seen improvements (Dashboard) since I have been using VisitorTrack. It would be great to see some more 'how to' video's in the help section. Read full review Usability
The tool takes a bit to learn and you go through an onboarding to get a better understanding. Once you go through that, the tool is very user friendly and a piece of cake to use - anyone can go through it, no IT skills need to run and manage their platform.
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While we have not had a lot of issues, the Lead Forensics team has been helpful in addressing them. The software is fairly intuitive, and issues rarely arise. This could also be from a lack of use on our part, but we have not had a great deal of interaction with the customer support team.
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VisitorTrack support is outstanding and personalized. I have always gotten prompt answers, directly from their staff without any language barriers, which I typically have to deal with from other vendors who outsource overseas.
Read full review Alternatives Considered
Lead Forensics is the best as far as I can tell, but choices that are a fraction of the cost come pretty close. Some places like ThomasNet even throw this functionality in for free now. I guess it's a question of if you view this type of intelligence as a luxury or essential.
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VisitorTrack is easy to use and highly accurate. They have a lot of capabilities to sort and filter your data.
Read full review Return on Investment In the end, we canceled our subscription, however, we had a couple solid leads from our use. We reached out to those clients. We didn't generate actual business, but at least we're on their radar. In general, we have a better understanding of the marketing capabilities Lead Forensics can offer us. They provided us all of the tools we'd need to be able to recommend it to our clients. We were able to see the effects of our marketing and learn from their successes of different tactics. Read full review Ability to identify some key search terms used and make sure they have a presence on our web site Ability to see when new prospects visit our site so we can time follow ups accordingly Ability to set triggers on high value prospects which helps save time (I am a one man team) Read full review ScreenShots Lead Forensics Screenshots