LinkedIn Jobs vs. Totango

I can't think of any reason why anybody looking for a job opportunity would not be involved with LinkedIn Jobs. It's one of the more active social media job sites and if you are active on LinkedIn (which you should be) you have a great opportunity to show your achievements and talent to job posters. The "Easy Apply" link, although great for companies hiring large groups of people may not be for somebody who is looking for a specialized role as that would take a more personal approach.

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for a CSM it´s marvelous, you have in one window everything,the agenda for your day by day work, the workload you have in a day,all the customers database and call history added by tasks and toutch points, the to do thing in each customer you know what to do next, with renewal you hace an digital engadgement with customers inform they need to renew in order to keep using the app.

• The job offers board is one of the things that stands out most positively on LinkedIn Jobs, since I can know all the job offers that are open for all sectors of my company and I can also see the candidates that are in each offer of employment.
• Interview scheduling is one of the best features of LinkedIn Jobs. It allows you to schedule exact time and exact day for face-to-face meetings in order to carry out a more consolidated interview, in addition, it sends notifications to the candidate so that they can appear for the interview at the right time.
• I can have access to the CV of each candidate. LinkedIn Jobs offers me a very detailed CV of each of the candidates and this allows me to quickly know the qualities that each candidate has.
• I can handle job applications much better. It was a very tedious job when we did this manually and we did a lot of paperwork to organize the received requests. LinkedIn Jobs has made that manual work is avoided, thanks to the automated system to organize the requests.

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• Enables us to easily send and collect NPS & CSAT scores regularly.
• Syncs with HubSpot to bring in updated client data and deals automatically.
• Allows us to manage clients based on health score which is multi-dimensional.
• I can log touch points directly in Totango from Gmail so easily..
• As we improve and develop our non SaaS business client experience, Totango continues to develop more functionality that we can benefit from.

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• We have found to get the reach that we want, LinkedIn Jobs has been an expensive endeavor. The free postings do not get very far on LinkedIn Jobs.
• For Large scale hired, LinkedIn Jobs is not beneficial at all. It does not do a good job at keeping a large influx of candidates coming through.
• Some of the candidates end up being in other locations and therefore some have been unwilling to relocate or to fulfill job descriptions. In some ways, the wide reach works to a disadvantage when reaching candidates that do not even realize where the position is located. LinkedIn Jobs needs to do a better job with location based searches.

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• Integrations -- in my experience, they constantly break and disconnect.
• Implementation -- I feel it was a HUGE challenge to set-up our environment. It took over 200 hours and it didn't work.
• Communication -- during implementation/onboarding, in my opinion, we were mislead on how to create some of our custom data objects and it ended up being a big waste of time since the approach we were instructed to use ended up being incorrect.

Asking price really versus quality. Not a bad thing, but budget can be a problem.

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I personally believe Totango is the right Customer Success Tool for me, my team, and my organization. I couldn't find limitations until now, it's capabilities are on point and it's very scalable. of course, transitioning to another tool would mean a lot of hours and training, and would expose risks

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Overall the LinkedIn Jobs are very very useful product for job seeking candidates, posting their requirements, posting the advertisement, communicating the job looking candidates and finding the good companies job vacancies so mostly the LinkedIn Jobs are very genuine useful for employees. It used for our knowledge, company growth and carrier improvement also.

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It is easy to use and understand, and simple to follow day to day. Logging notes and tasks is one of the key areas this is utilised along with tracking reports and accessing key data points for conversations with customers which is helpful. Mobile app helps too to access information on the go.

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I have yet to experience any downtime with Totango (knock on wood) so reliability has been really top tier since we were onboarded. Given that the support team has been really helpful so far, I can imagine should downtime every be the case, they'll be able to communicate proactively/effectively on the current state of the platform

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At times the integration sync can be really slow when it comes to touchpoints. I can't say the same for customer health syncing, but I do tend to notice the lag from email syncing, and in those cases, I will need to refresh the Totango page a couple of times or wait a couple of extra seconds/minutes for it to show up.

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There are many complaints that there is no way to contact their support. There is no phone number, nor chat and people aren't receiving responses on social media. I have used "Feedback" to report on the job description page the flaw in incorrect locations.

I give Totango a support rating of 10 because I can always get support whenever needed. If its a technical issue, I know I can email their support team for help. If it's a more in depth question with respect to our instance of Totango, I can reach out to our CSM and always get help in a very reasonable amount of time. I always look to Totango as the standard when I think of how to best communicate and support our own customers.

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Our CSM did a great job of conducting the training so we understand, at the very least, the functionality that is directly relevant to us. This also allowed us to train our own new team mates when onboarding based on the training flow that was first presented to us. This was also conducted as a interactive sessions, as training are notoriously known to be dry

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Totango has been easy for our team to integrate most of our new features into, which is great considering we have to factor in the customers' usage of the new features into all of the health and usage metrics we have. It has taken a while to integrate our second product however, which is why I would rank this a 7.

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LinkedIn has better integration with its existing social media platform, allowing for the recruiter to accurately view a client's history. Furthermore, it shows reviews and work done by the potential recruit. In contrast, ZipRecruiter does not show as much insight into a client which can lead to time wasted with phone calls and other communication.

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Pipedrive is a great CRM for Sales purposes but it doesnt give much tools for CX management. Totango is all the opposite, it is an excellent product for Customer Management . We currently use both platforms integrated with each other and it gives great results to both Sales and Customer Success teams

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Independently Invited by TrustRadius

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Information keeps missing and changing in totango . Because of that there is are lot of problems with it. We need to manually keep the backup in an another file. More over if in case we take the backup its so hard to track since its all in numbers. Totango can be much better if the cloud storage is working fine. My company is planning to discontinue due to this factor

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• Able to reach and tap a more diverse talent pool directly
• Makes it easy for candidates to apply with just one click rather than filling long forms which is a big deterrent for passive job seekers
• Makes the hiring process more efficient as candidates not matching the pre defined criteria get rejected automatically

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• Since using Totango we have seen our engagement numbers go up as we are better able to identify the groups that are struggling.
• We have also seen an increase in retention as we are more consistent in messaging and not missing any data.

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Invited by TrustRadius (TR) on Vendor's Behalf

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info