Likelihood to Recommend It is nice to be able to double-check the HTML code easily. However, that being said, once we have the template structure and modules coded and rendered, we often do not feel that Litmus is as helpful because we have already verified that the HTML is functioning as intended.
Read full review Sinch (formerly CLX Communications)
Mailgun's pay-as-you-go pricing structure is fantastic, especially if you don't need to send that much email. The pricing, including the free tier, is much more generous than what you can get with some pricier providers, like SendGrid. I mainly just use Mailgun as an SMTP server for web services, and the service has been set-up-and-forget, which is great because I never even have to log onto the Mailgun website and do any work. Mailing list support also looks great for rolling-your-own and not relying on more expensive mailing list services.
Read full review Pros Emulation of 100s of email clients by pasting HTML email code into their builder The UI for navigating the build tools, analytics, and other functions are intuitive and easy to learn. They have amazing weekly newsletters that go deep into email trends, benchmarks, and very practical tips. They are well-written. Read full review Sinch (formerly CLX Communications)
Its SMTP is very easy to use and it integrates easy with all CMS and frameworks. It allows you to have a record of the incoming/outgoing emails and get useful statistics about them. Thanks to their 5000 free emails per month, it is a very good option to startups and small companies. Read full review Cons It would be great if there was an integration where we could make necessary changes in Litmus and update Klaviyo. A better understanding of ways to optimize - things may be good as is, but what are ways that we can improve it for a better-sending reputation? Sometimes the app in Chrome is clunky. Read full review Sinch (formerly CLX Communications)
No built-in templating features (This was a bit sad after coming from Mandrill which excelled at this) Dashboard UI (although easy to use) is a bit dated in appearance Logs are cumbersome compared to Mandrill Setting up TLD (top level domain) names (things like .online or .church) that are not common require an email to tech support (this is annoying) Sometimes can be slow in delivery Shared IP addresses can be SPAM filtered or delayed (requires an email to support to have a new one assigned - Note: this can be mitigated by buying a dedicated one for a monthly fee) Read full review Likelihood to Renew It's offering me more than any other email proof software I've heard of! I also really appreciate how Litmus gives back to the email development community via their content creation. I want better marketing and marketing email in the world, and Litmus is working towards that goal. So, yeah, they're good folks with a good product!
Read full review Sinch (formerly CLX Communications)
Usability Litmus has integrations that make the software an integrated part of my work every day. Being able to test right within my email builder is just brilliant. Daily I also use the web interface to review analytics and spam testing. Overall it is one of the pieces of software I use daily without any complaints or issues.
Read full review Sinch (formerly CLX Communications)
It could be more up-to-date and could offer some extra features that other competitors do like templating and better querying and filtering. As it is right now most things are easy to use but seem rather barebones next to
Mandrill . The API is easy to implement thanks to the great documentation which is why I recommend Mailgun so often.
Read full review Reliability and Availability We have never had a problem with Litmus being unavailable so I would say their availability is fantastic. There might have been one time years ago that the site was down briefly but it also might have been a server issue on my end. Either way, Litmus was back up and running in a very short time
Read full review Sinch (formerly CLX Communications)
There have been a few minor outages through the years, but nothing more than a few minutes. These small outages are to be expected in any kind of a SaaS product, but Mailgun handles them very well. We designed our software to just retry sending after a while if there is an outage. As far as I know, we have never had to do more than a few retry cycles. This is all automated on our end, so we rarely even notice. Our customers have never noticed any mail sending outages.
Read full review Performance As with all technology, there are inevitably use-cases where you are unable to get to your original goal without some good old-fashioned experimenting. Some situations will (and are) more urgent which complicates an effective integration of a new process or a new team using an existing process but the "issues" are regularly resolved by re-starting the process specific to when Litmus is introduced to a project. If it doesn't come out the way you're anticipating, run it again and verify there is an issue before declaring all is lost
Read full review Sinch (formerly CLX Communications)
The API and the deliverability of emails is excellent. Their API is very responsive and performs perfectly fine. I have no complaints there. Their management interface though (accessed through the web) is pretty slow though. Searching through lists of emails when I'm tracking down a problem for a customer can take 10+ seconds which is annoyingly high for a modern web app.
Read full review Support Rating Sinch (formerly CLX Communications)
You can't seem to get ANY support until you shell out hundreds of dollars per month. I even did this when we could not deliver mail with Mailgun, and the response was slow and inadequate. Nor would they refund my money. I'll never be a customer of Mailgun again.
Read full review In-Person Training It was very informative one on one session for me. I was able to use Litmus without any issues.
Read full review Sinch (formerly CLX Communications)
Online Training It has all the required information.
Read full review Sinch (formerly CLX Communications)
Implementation Rating It was quick and easy to get up and running. We were able to use the platform not long after getting it up and running.
Read full review Sinch (formerly CLX Communications)
Alternatives Considered For more in-depth QA and personalization needs, Litmus is the way to go. I believe that Litmus should be used in conjunction with a product like
Mailchimp or
Constant Contact to support your email development efforts. I would not use any one of these by itself if you really want to create an end product that can provide the greatest ROI and use for your end consumer.
Read full review Sinch (formerly CLX Communications)
To be honest, the tools are quite similar and again I dont recommend using them as a standalone products, but they power the work we do via CRMs and our marketing campaigns. Mailgun integrates slightly better which it is why it is the preferred choice for our agency, as it integrations options seem to be better
Read full review Scalability With our enterprise account, scalability is not an issue. I have not yet seen or heard of significant issues with user access, API connections for integrations etc. This includes down time for "Scheduled Maintenance" as some providers call them, Litmus has the technology backing to support a global team with a 24-hour workday across regions
Read full review Sinch (formerly CLX Communications)
Over the past six years, Mailgun has scaled with our growth very easily. We haven't had to make any code changes to handle our larger volume today, and their pricing has scaled naturally with our growth. As far as I know, there is nothing we will need to do in order to grow 10-fold. Mailgun just handles the load really well.
Read full review Return on Investment Litmus has positively helped us to be able to measure email performance metrics and provide stakeholders insights on what email content is resonating with clients Litmus has helped us to ensure our emails are error free by providing us with an overview of whether each email meets the requirements for optimal email performance and delivery Read full review Sinch (formerly CLX Communications)
By not investing in our mail server, we have saved huge amount of money and time. For configuration and installation of an email server on Linux-based server, we would have to hire a network administrator. If email delivery is an issue in a hosting provider, another solution is to switch the hosting. Fortunately with Mailgun, we didn't need to try different hosts and experiment which one works best for emails. We can stick to our existing web hosting provider and would not need to change it just for the sake of improving email deliverability. The pricing of Mailgun is very cheap and straightforward. First 10K emails are free every month and that's a big advantage for our organization because our volume of emails is rarely more than 10K per month. Read full review ScreenShots