What users are saying about
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Top Rated
242 Ratings
5 Ratings

LogMeIn Rescue

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Top Rated
242 Ratings
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Score 8.3 out of 100
5 Ratings
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Score 7.5 out of 100

Likelihood to Recommend

LogMeIn Rescue

It's well suited for any IT Support organization. Tech support to repair computers. Support role for driver issues such as a printer, scanner, and other hardware. Helping to maintain corporate end-users. Maintaining a sales force that is on the road and not easily accessible. We use it to make firmware updates to copiers, set up drivers for printing, configuring email, and scan-to-folder.
Chip Berg | TrustRadius Reviewer

RDCMan

Perfect for troubleshooting and solving a software issue without having to travel to the persons office. Especially with COVID now! Sometimes I require the user to be logged out to access their machine and it's not always the most ideal situation when they need a quick fix. It's a great tool in the tool box.
Chris Rader | TrustRadius Reviewer

Feature Rating Comparison

Remote Administration

LogMeIn Rescue
8.4
RDCMan
7.5
Screen sharing
LogMeIn Rescue
9.6
RDCMan
7.8
File transfer
LogMeIn Rescue
8.6
RDCMan
8.2
Instant message
LogMeIn Rescue
8.3
RDCMan
9.0
Secure remote access with Smart Card authentication
LogMeIn Rescue
8.3
RDCMan
5.0
Access to sleeping/powered-off computers
LogMeIn Rescue
7.9
RDCMan
7.0
Over-the-Internet remote session
LogMeIn Rescue
9.1
RDCMan
6.8
Initiate remote control from mobile
LogMeIn Rescue
7.7
RDCMan
7.0
Remote management of servers & workstations
LogMeIn Rescue
9.0
RDCMan
8.8
Remote Active Directory® management
LogMeIn Rescue
8.2
RDCMan
8.0
Centralized management dashboard
LogMeIn Rescue
8.0
RDCMan
8.0
Session record
LogMeIn Rescue
8.8
RDCMan
7.0
Annotations
LogMeIn Rescue
8.5
RDCMan
8.0
Monitoring and Alerts
LogMeIn Rescue
7.3
RDCMan
7.0
Multi-platform remote control
LogMeIn Rescue
8.9
RDCMan
8.0

Pros

LogMeIn Rescue

  • There is virtually no lag when using LogMeIn on a client's workstation.
  • The "start as a service" feature is very helpful for using it while UAC is enabled.
  • It typically requires fewer permissions to run on client workstations than other software.
Amber Lesperance | TrustRadius Reviewer

RDCMan

  • One thing it does well is being able to deploy it quickly and easily. It takes very little space to install the actual program and also installs quickly. Once installed, it is relatively to start creating groups and adding servers/machines, without users needing to be trained in how to do this, or consulting the documentation.
  • Another thing it does well is having an easy to use layout within the Microsoft Remote Connection Manager (RDCMan) window. There is a tree directory structure, showing groups, and corresponding servers/machines. There are also thumbnails of servers/machines that are displayed. This helps IT, Administrators, to see what is connected and what is not, along with understanding what is on the actual screen of the live server/machine in realtime.
Anonymous | TrustRadius Reviewer

Cons

LogMeIn Rescue

  • Customer Prompting is way too complex. Requires too much of the average user to initiate a clean session.
  • Buggy issue for High DPI desktop settings and / or weir resolution settings
  • Sometimes chat windows becomes unusable and this also kills the ability to enter notes - need a way to edit notes after a session has ended.
Eric and Candace Strickler | TrustRadius Reviewer

RDCMan

  • Security
  • parallel support
  • chat log
Chris Rader | TrustRadius Reviewer

Likelihood to Renew

LogMeIn Rescue

LogMeIn Rescue 8.9
Based on 15 answers
This is a solid product with the idea of getting a technician the data and interface in order to resolve issues for all types of computer support needs and levels via simple tools in a consistent manner. Would recommend this product to anyone looking to provide solutions to Help Desk access concerns and much more
Jason Segale | TrustRadius Reviewer

RDCMan

No score
No answers yet
No answers on this topic

Usability

LogMeIn Rescue

LogMeIn Rescue 8.7
Based on 15 answers
LogMeIn Rescue is easy to start and use and does not consume resources on your computer slowing it down. We are also often providing support for non-tech savvy end users who might have a hard time downloading and installing remote access software, especially when firewall warnings start to appear. LogMeIn Rescue's process is intuitive and easy to follow for our users.
Matt Van Winkle | TrustRadius Reviewer

RDCMan

No score
No answers yet
No answers on this topic

Support Rating

LogMeIn Rescue

LogMeIn Rescue 7.8
Based on 35 answers
It is a good program overall. It has some features (such as the many prompts) that can be confusing to customers. But it allows us to do our job in an efficient manner and our company would not use another program.
Dianna Farrell | TrustRadius Reviewer

RDCMan

RDCMan 8.6
Based on 2 answers
We haven't had a particular need to find support for help with Microsoft Remote Desktop Connection Manager (RDCMan) since it was both easy to deploy and install, and is also very easy to use overall. If someone requires finding support for this product, there are several support options available, from technical documentation to user support forums, to phone/web/email support.
Anonymous | TrustRadius Reviewer

Alternatives Considered

LogMeIn Rescue

The only previous product we used before LogMeIn Rescue for this type of support situation, we would use Remote Desktop through Windows. This option is severely limited and didn't allow us to support remote users or those with different operating systems. LogMeIn Rescue auto configures the setup and makes connections quick and easy
Andrew Seavey | TrustRadius Reviewer

RDCMan

Like with everything IT, we have many tools in the tool box. Sometimes you can use different tools to do the same job. It can often depend on the user and experience of the situation. Many things have it's pro's and cons. But the main thing is that you fix the issue and the user is happy with the solution. It's the techs job to know what the best tool to use per situation.
Chris Rader | TrustRadius Reviewer

Return on Investment

LogMeIn Rescue

  • Without travel costs, I was able to recoup my investment in less than 3 months.
  • I am able to provide faster support to my customers without scheduling an onsite visit.
  • I only wish it would allow me to install hardware. That is the only thing I have to go onsite for anymore.
David Rowley | TrustRadius Reviewer

RDCMan

  • One positive impact it's had was that it has made it easier to manage servers since this could be done from a central location and through only one program. This, in effect, has helped to increase efficiency and save the time of those doing server management.
  • Another positive impact was that it is a product that could be deployed/installed by almost anyone, and one that fits reasonably quickly. It also doesn't use a whole lot of system resources when running, so this, in turn, helps the IT/Server Administrators still be efficient in the other work they have to do.
Anonymous | TrustRadius Reviewer

Pricing Details

LogMeIn Rescue

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

RDCMan

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

LogMeIn Rescue
8.4
RDCMan
8.2

Likelihood to Renew

LogMeIn Rescue
8.9
RDCMan

Usability

LogMeIn Rescue
8.7
RDCMan

Reliability and Availability

LogMeIn Rescue
9.1
RDCMan

Performance

LogMeIn Rescue
9.1
RDCMan

Support Rating

LogMeIn Rescue
7.8
RDCMan
8.6

Implementation Rating

LogMeIn Rescue
6.4
RDCMan

Scalability

LogMeIn Rescue
9.1
RDCMan

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