Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Lookback
Score 7.7 out of 10
N/A
Lookback is a UX research platform for mobile & desktop moderated and unmoderated research, from the company of the same name in Palo Alto.N/A
UserTesting
Score 8.4 out of 10
N/A
UserTesting helps UX researchers, designers, product teams, and marketers gather actionable insights through research, testing, and feedback. With a network of real people ready to share their perspectives, UserTesting enables organizations to make customer-first decisions at scale.N/A
XTransfer
Score 0.0 out of 10
N/A
XTransfer is a cross-border financial and risk management service company that specializes in helping SMEs reduce the barrier and cost of global expansion and enhance their global competitiveness. Headquartered in Shanghai,it has branches in China’s major foreign trade cities such as Hong Kong, Shenzhen and has set up offices in major export destinations including the United Kingdom, the United States, Canada, Japan, Australia and Singapore. To date, XTransfer has obtained local payment…N/A
Pricing
LookbackUserTestingXTransfer
Editions & Modules
No answers on this topic
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
LookbackUserTestingXTransfer
Free Trial
NoYesNo
Free/Freemium Version
NoNoNo
Premium Consulting/Integration Services
NoNoNo
Entry-level Setup FeeNo setup feeNo setup feeOptional
Additional Details
More Pricing Information
Community Pulse
LookbackUserTestingXTransfer
Considered Multiple Products
Lookback

No answer on this topic

UserTesting
Chose UserTesting
UserTesting has a robust panel, and ease of setting up tasks. Lookback was particularly helpful to set up observation sessions and note taking.
Chose UserTesting
I wasn't the person who selected Usertesting, but I did use this in previous company so I was aware of their capabilities. I really enjoy how usertesting applies their research methods and have a greater support. The UserZoom was easy to handle but I don't remember how it was …
Chose UserTesting
I used Lookback at a previous organization. Overall, UT is more usable for participants, and the built-in participant pool is a standout feature.
Chose UserTesting
We evaluated a range of research tools within the UX team, including UserZoom, Lookback, Maze, Optimal Workshop, and UserTesting, and, in the end, concluded that UserTesting had the most comprehensive offer in the market. The only issue we found was that UserTesting appeared …
XTransfer

No answer on this topic

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All AlternativesView all alternativesView all alternativesView all alternatives
User Ratings
LookbackUserTestingXTransfer
Likelihood to Recommend
9.0
(2 ratings)
7.6
(189 ratings)
-
(0 ratings)
Likelihood to Renew
-
(0 ratings)
7.5
(8 ratings)
-
(0 ratings)
Usability
8.0
(1 ratings)
8.0
(167 ratings)
-
(0 ratings)
Availability
-
(0 ratings)
9.1
(1 ratings)
-
(0 ratings)
Performance
-
(0 ratings)
9.1
(1 ratings)
-
(0 ratings)
Support Rating
-
(0 ratings)
6.5
(166 ratings)
-
(0 ratings)
Implementation Rating
-
(0 ratings)
4.6
(4 ratings)
-
(0 ratings)
Configurability
-
(0 ratings)
7.3
(1 ratings)
-
(0 ratings)
Product Scalability
-
(0 ratings)
7.3
(1 ratings)
-
(0 ratings)
Vendor post-sale
-
(0 ratings)
9.1
(1 ratings)
-
(0 ratings)
Vendor pre-sale
-
(0 ratings)
9.1
(1 ratings)
-
(0 ratings)
User Testimonials
LookbackUserTestingXTransfer
Likelihood to Recommend
Lookback
Best suited to conduct remote interviews that are moderated and facilitated by the interviewer/researcher.
Not the best if you want to do it unmoderated, there are much more sophisticated tools out there. Unfortunately, for a design research team that does both these kids of research, it can be hard to get budgets to get two softwares and hence the Unmoderated Feature can seem super undercooked and doesn’t really do the job.
Otherwise it’s a great tool
Read full review
UserTesting
UserTesting has been great for moderated customer interviews/usability testing as well as for unmoderated testing of messaging, imagery, prototypes and live experiences. I would say that the scope of what you want needs to be limited, as the participants are only paid so much and tests are supposed to not exceed a certain amount of time. For customer interviews, I think it can be difficult to onboard customers to UserTesting if they have never used it before. If I set up interviews, I don't even have them use the UserTesting scheduling tool, I actually set up all the interviews with the customers myself through the tool (being mindful of time zones!). When we run the meeting, they really don't even know UserTesting is involved. Might be nice for UserTesting to allow the upload/connecting to of a Zoom interview and let it do the transcription/analysis from there.
Read full review
XTransfer
No answers on this topic
Pros
Lookback
  • Organization of user interviews
  • Sharing of interviews across the team
  • Creating highlights of insights
Read full review
UserTesting
  • Product Manager who follows up on your UserTesting usage and gives advice/support when you need it.
  • UserTesting University is a great platform to learn how to use UT and general information about research.
  • UserTesting can find participants quickly, so you won't need to wait long before you can start the analysis.
Read full review
XTransfer
No answers on this topic
Cons
Lookback
  • Unmoderated interviews is still under cooked as a feature
  • The process of how participants have to download an app to start an interview is a large friction point for us
Read full review
UserTesting
  • Sometimes there are restrictions around types of research that can be used for moderated user-testing with our own users.
  • For tests on relatively small areas of a website or app, the AI analysis seems rather overblown, like it's trying too hard to come up with something insightful when the test is actually about something quite small (e.g. structure of a mobile app menu).
  • It's difficult to invite our own users to unmoderated user-testing because they wouldn't know how the UserTesting interface works - this is particularly an issue for mobile research.
Read full review
XTransfer
No answers on this topic
Likelihood to Renew
Lookback
No answers on this topic
UserTesting
I'm very happy with my experience of the product and the level of service and learning resources they provide. If the service becomes more expensive than it currently is then we might not be able to justify additional cost - but this is theoretical. I would recommend UserTesting and would ideally renew our contract.
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XTransfer
No answers on this topic
Usability
Lookback
Once you understand how the interface works, it works great, but there is a learning curve
Read full review
UserTesting
It's very good, I have used other tools in the past and this is by far the most intuitive and user friendly. Testament to this is the ease with which other non researchers who have been onboarded to the tool with our additional seat have found it easy to use
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XTransfer
No answers on this topic
Reliability and Availability
Lookback
No answers on this topic
UserTesting
Never encountered any problems
Read full review
XTransfer
No answers on this topic
Performance
Lookback
No answers on this topic
UserTesting
Perfectly fine. Never had any problems.
Read full review
XTransfer
No answers on this topic
Support Rating
Lookback
No answers on this topic
UserTesting
I have contacted UserTesting's customer service online, by email, or by phone a few times, and each time, I have encountered the same professionalism and expertise. Even in person during a work event, they were there, and it was the same experience.
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XTransfer
No answers on this topic
Implementation Rating
Lookback
No answers on this topic
UserTesting
From a technical perspective, the implementation was extremely smooth. Most of the change management / implementation hurdles were clearing use of the tool through our various security, legal, and information privacy teams. Once these concerns were addressed (UserTesting.com was very helpful in providing all the needed documentation), the implementation process was very simple and we were able to get going right away.
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XTransfer
No answers on this topic
Alternatives Considered
Lookback
Zoom was way more expensive and it o is designed to other things apart from just running qualitative interviews. It also requires a different kind of approval and different approval processes to go through when trying to get it simply for qualitative research purposes.
Lookback records, scribes, helps observe and provides a sentiment check as well in the price that it does
Read full review
UserTesting
The quality of the participants: they usually have good feedback and act like "professional" users. Which is good when we want a few insights in a short amount of time. Also, the interface is good. I miss having more features, like a good transcription tool like we have in Condens
Read full review
XTransfer
No answers on this topic
Scalability
Lookback
No answers on this topic
UserTesting
The package we have limits the number of people who can set up tests. This prevents us from scaling the use of the platform.
Read full review
XTransfer
No answers on this topic
Return on Investment
Lookback
  • It allows us to understand our customers’ problems in a very team compatible way.
Read full review
UserTesting
  • Content is key to the sign up journey and UserTesting helps me improve that.
  • UserTesting has helped me improve the Cashier on our site, making it easier for users to deposit money.
  • UserTesting is helping me iterate all our content decisions, helping us improve the UX across all platforms.
Read full review
XTransfer
No answers on this topic
ScreenShots

UserTesting Screenshots

Screenshot of UserTesting's several solutions for gathering rich customer experience narratives.Screenshot of Interactive Path Flows
Built on recent research in data mining, the Interactive Path Flow aggregates interaction data across multiple participant sessions to visualize the customer journey, surface unexpected behaviors, and locate key moments in the customer journey.Screenshot of Keyword Mapping
Similar keywords are automatically grouped based on overall sentiment (positive, negative, or neutral) to identify themes. Highlight reels associated with each keyword are grouped together, to discover the why behind each sentiment.Screenshot of Video capture and live streaming
Digital and real-world customer experiences are recorded on desktop and mobile devices or live streamed for in-platform viewing.Screenshot of Audience targeting
Audiences are specified by screening contributors from UserTesting’s global network of contributors or connecting to any preferred network.