Chose UserTesting
UserTesting has a robust panel, and ease of setting up tasks. Lookback was particularly helpful to set up observation sessions and note taking.
Product | Rating | Most Used By | Product Summary | Starting Price |
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Lookback | N/A | Lookback is a UX research platform for mobile & desktop moderated and unmoderated research, from the company of the same name in Palo Alto. | N/A | |
UserTesting | N/A | UserTesting helps UX researchers, designers, product teams, and marketers gather actionable insights through research, testing, and feedback. With a network of real people ready to share their perspectives, UserTesting enables organizations to make customer-first decisions at scale. | N/A |
Lookback | UserTesting | |||||||||||||||
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Editions & Modules | No answers on this topic | No answers on this topic | ||||||||||||||
Offerings |
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Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
Additional Details | — | — | ||||||||||||||
More Pricing Information |
Lookback | UserTesting | |
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Considered Both Products | ![]() Lookback No answer on this topic | UserTesting |
Top Pros | No answers on this topic |
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Top Cons | No answers on this topic |
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Lookback | UserTesting | |
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Small Businesses | Smartlook Score 8.3 out of 10 | Smartlook Score 8.3 out of 10 |
Medium-sized Companies | Optimal Workshop Score 9.1 out of 10 | Optimal Workshop Score 9.1 out of 10 |
Enterprises | Optimal Workshop Score 9.1 out of 10 | Optimal Workshop Score 9.1 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
Lookback | UserTesting | |
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Likelihood to Recommend | 8.6 (2 ratings) | 8.3 (179 ratings) |
Likelihood to Renew | - (0 ratings) | 5.2 (8 ratings) |
Usability | 8.0 (1 ratings) | 8.2 (157 ratings) |
Availability | - (0 ratings) | 9.1 (1 ratings) |
Performance | - (0 ratings) | 9.1 (1 ratings) |
Support Rating | - (0 ratings) | 8.5 (157 ratings) |
Implementation Rating | - (0 ratings) | 5.1 (4 ratings) |
Configurability | - (0 ratings) | 7.3 (1 ratings) |
Product Scalability | - (0 ratings) | 7.3 (1 ratings) |
Vendor post-sale | - (0 ratings) | 9.1 (1 ratings) |
Vendor pre-sale | - (0 ratings) | 9.1 (1 ratings) |
Lookback | UserTesting | |
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Likelihood to Recommend | ![]() Lookback
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Pros | ![]() Lookback
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Cons | ![]() Lookback
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Likelihood to Renew | ![]() Lookback No answers on this topic | UserTesting
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Usability | ![]() Lookback
| UserTesting
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Reliability and Availability | ![]() Lookback No answers on this topic | UserTesting
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Performance | ![]() Lookback No answers on this topic | UserTesting
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Support Rating | ![]() Lookback No answers on this topic | UserTesting
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Implementation Rating | ![]() Lookback No answers on this topic | UserTesting
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Alternatives Considered | ![]() Lookback
| UserTesting
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Scalability | ![]() Lookback No answers on this topic | UserTesting
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Return on Investment | ![]() Lookback
| UserTesting
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ScreenShots | UserTesting Screenshots |