8 Ratings
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Top Rated
918 Ratings
8 Ratings
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Score 8.4 out of 100

UKG Pro (formerly Ultimate Software UltiPro)

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Top Rated
918 Ratings
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Score 8.6 out of 100

Likelihood to Recommend

Maestro

Maestro is great for managing my membership and is terrific with reservations. At this time I am not sure if there is any scenario where it is less appropriate. I guess it doesn't work well as an interface for a golf shop, for tee times, etc. And, any golf product we get doesn't speak well with Maestro, so maybe golf. But, they may have a solution for that too.
Joanna McKenzie | TrustRadius Reviewer

UKG Pro (formerly Ultimate Software UltiPro)

I've used Ultimate for many years and have seen it grow and improve through the years, from basic HR/Payroll to a full HR/Talent Suite offering. I would definitely recommend it to those who have a good knowledge of HR/payroll themselves. It is different than using a payroll service such as ADP or Paycom, and I prefer Ultimate, but if an organization needs more hand-holding, Ultimate may not be the best solution.
Judy Frank | TrustRadius Reviewer

Feature Rating Comparison

Human Resource Management

Maestro
UKG Pro (formerly Ultimate Software UltiPro)
8.2
Employee demographic data
Maestro
UKG Pro (formerly Ultimate Software UltiPro)
8.9
Employment history
Maestro
UKG Pro (formerly Ultimate Software UltiPro)
8.3
Job profiles and administration
Maestro
UKG Pro (formerly Ultimate Software UltiPro)
8.5
Workflow for transfers, promotions, pay raises, etc.
Maestro
UKG Pro (formerly Ultimate Software UltiPro)
8.3
Organizational charting
Maestro
UKG Pro (formerly Ultimate Software UltiPro)
7.4
Organization and location management
Maestro
UKG Pro (formerly Ultimate Software UltiPro)
8.3
Compliance data (COBRA, OSHA, etc.)
Maestro
UKG Pro (formerly Ultimate Software UltiPro)
7.8

Payroll Management

Maestro
UKG Pro (formerly Ultimate Software UltiPro)
8.4
Pay calculation
Maestro
UKG Pro (formerly Ultimate Software UltiPro)
8.6
Support for external payroll vendors
Maestro
UKG Pro (formerly Ultimate Software UltiPro)
7.9
Off-cycle/On-Demand payment
Maestro
UKG Pro (formerly Ultimate Software UltiPro)
7.9
Benefit plan administration
Maestro
UKG Pro (formerly Ultimate Software UltiPro)
8.1
Direct deposit files
Maestro
UKG Pro (formerly Ultimate Software UltiPro)
9.2
Salary revision and increment management
Maestro
UKG Pro (formerly Ultimate Software UltiPro)
8.3
Reimbursement management
Maestro
UKG Pro (formerly Ultimate Software UltiPro)
8.6

Leave and Attendance Management

Maestro
UKG Pro (formerly Ultimate Software UltiPro)
7.6
Approval workflow
Maestro
UKG Pro (formerly Ultimate Software UltiPro)
7.8
Balance details
Maestro
UKG Pro (formerly Ultimate Software UltiPro)
7.6
Annual carry-forward and encashment
Maestro
UKG Pro (formerly Ultimate Software UltiPro)
7.3

Employee Self Service

Maestro
UKG Pro (formerly Ultimate Software UltiPro)
8.6
View and generate pay and benefit information
Maestro
UKG Pro (formerly Ultimate Software UltiPro)
9.0
Update personal information
Maestro
UKG Pro (formerly Ultimate Software UltiPro)
9.1
View company policy documentation
Maestro
UKG Pro (formerly Ultimate Software UltiPro)
8.3
Employee recognition
Maestro
UKG Pro (formerly Ultimate Software UltiPro)
7.8
View job history
Maestro
UKG Pro (formerly Ultimate Software UltiPro)
8.7

Asset Management

Maestro
UKG Pro (formerly Ultimate Software UltiPro)
6.9
Tracking of all physical assets
Maestro
UKG Pro (formerly Ultimate Software UltiPro)
6.9

HR Reporting

Maestro
UKG Pro (formerly Ultimate Software UltiPro)
7.6
Report builder
Maestro
UKG Pro (formerly Ultimate Software UltiPro)
7.9
Pre-built reports
Maestro
UKG Pro (formerly Ultimate Software UltiPro)
7.8
Ability to combine HR data with external data
Maestro
UKG Pro (formerly Ultimate Software UltiPro)
7.2

Onboarding

Maestro
UKG Pro (formerly Ultimate Software UltiPro)
8.5
New hire portal
Maestro
UKG Pro (formerly Ultimate Software UltiPro)
8.6
Manager tracking tools
Maestro
UKG Pro (formerly Ultimate Software UltiPro)
8.4

Performance and Goals

Maestro
UKG Pro (formerly Ultimate Software UltiPro)
7.6
Corporate goal setting
Maestro
UKG Pro (formerly Ultimate Software UltiPro)
7.5
Individual goal setting
Maestro
UKG Pro (formerly Ultimate Software UltiPro)
7.7
Line-of sight-visibility
Maestro
UKG Pro (formerly Ultimate Software UltiPro)
7.3
Performance tracking
Maestro
UKG Pro (formerly Ultimate Software UltiPro)
7.8

Performance Management

Maestro
UKG Pro (formerly Ultimate Software UltiPro)
7.7
Performance plans
Maestro
UKG Pro (formerly Ultimate Software UltiPro)
7.6
Performance improvement plans
Maestro
UKG Pro (formerly Ultimate Software UltiPro)
7.5
Review status tracking
Maestro
UKG Pro (formerly Ultimate Software UltiPro)
8.0
Review reminders
Maestro
UKG Pro (formerly Ultimate Software UltiPro)
7.5
Multiple review frequency
Maestro
UKG Pro (formerly Ultimate Software UltiPro)
7.8

Succession Planning

Maestro
UKG Pro (formerly Ultimate Software UltiPro)
7.3
Create succession plans/pools
Maestro
UKG Pro (formerly Ultimate Software UltiPro)
7.1
Candidate ranking
Maestro
UKG Pro (formerly Ultimate Software UltiPro)
7.5
Candidate search
Maestro
UKG Pro (formerly Ultimate Software UltiPro)
7.6
Candidate development
Maestro
UKG Pro (formerly Ultimate Software UltiPro)
7.1

Recruiting / ATS

Maestro
UKG Pro (formerly Ultimate Software UltiPro)
7.8
Job Requisition Management
Maestro
UKG Pro (formerly Ultimate Software UltiPro)
8.0
Company Website Posting
Maestro
UKG Pro (formerly Ultimate Software UltiPro)
8.4
Publish to Social Media
Maestro
UKG Pro (formerly Ultimate Software UltiPro)
7.9
Job Search Site Posting
Maestro
UKG Pro (formerly Ultimate Software UltiPro)
7.9
Duplicate Candidate Prevention
Maestro
UKG Pro (formerly Ultimate Software UltiPro)
7.0
Applicant Tracking
Maestro
UKG Pro (formerly Ultimate Software UltiPro)
8.1
Notifications and Alerts
Maestro
UKG Pro (formerly Ultimate Software UltiPro)
7.6

Pros

Maestro

  • Creating a completely customized rubric to grade tickets on the things you want to help your team grow in
  • Allowing managers to track how their agents are doing as well as providing concrete examples of work product for 1:1 meetings
  • Giving management peace of mind that agents are responding appropriately to clients
Matt Dale | TrustRadius Reviewer

UKG Pro (formerly Ultimate Software UltiPro)

  • Business Intelligence reporting: it allows for point in time and can report on all data fields within the database.
  • Salary Planning: this has allowed us to take a completely manual process with excel spreadsheets and make it an online process with approvals and workflows. Once approved the data automatically flows over to the employee's HR record. This has saved a lot of time for the managers, Human Resources, and Payroll.
  • On boarding: we have taken a paper process and made it completely paperless.
  • Configurable: the ability to create our own fields for data specific to us, and place those fields on current screens for updating and reporting.
Tracy Ratcliffe | TrustRadius Reviewer

Cons

Maestro

  • No ability to view contact information from a home screen (must click into profile to see phone number)
  • Feels a bit archaic
  • Would be nice to see "flags" or ways to mark students for calling
  • Wish that the 'attempted call' option turned a student yellow instead of keeping them red
Anonymous | TrustRadius Reviewer

UKG Pro (formerly Ultimate Software UltiPro)

  • With the training feature, you can get to it from the main UltiPro login, but you can't get back to the main screen in UltiPro from the training menu. It's a one way link.
  • Setting up security access is very individual. This can be good so that you can define what each user actually needs, but it is tedious so that you can't just assign a pre-defined set of rules for a role and assign it to a list of individuals wholesale.
  • The benefits administration feature would be better if it would total up your costs for you as you chose your benefits from the available lists. You don't get a total until the end, which isn't ideal.
Mallori Barg | TrustRadius Reviewer

Likelihood to Renew

Maestro

Maestro 7.0
Based on 1 answer
Maestro is what we are comfortable with and probably what we'll stay with, but it can be slow at times and lacks certain functionalities
Anonymous | TrustRadius Reviewer

UKG Pro (formerly Ultimate Software UltiPro)

UKG Pro (formerly Ultimate Software UltiPro) 8.8
Based on 178 answers
We are overall happy with UltiPro and it works well for our organization and we have plans to expand our usage of it even more so we will definitely be continuing with the product. We are thinking of adding the functionality for training and recruiting as well, which is an add-on product
Bailey Thomas | TrustRadius Reviewer

Usability

Maestro

No score
No answers yet
No answers on this topic

UKG Pro (formerly Ultimate Software UltiPro)

UKG Pro (formerly Ultimate Software UltiPro) 8.4
Based on 103 answers
Ultipro is by far the very best HCM solution that I've used, and I don't mind acting as a point of contact to anyone that might be interested in hearing from an actual user about my experiences with the suite. Ultipro can pretty much handle anything that you throw at it, while ensuring that what you throw at it is compliant with federal and state regulations. It really is quite simple to use and only gets easier to use the more you use it obviously. I would encourage anyone that is having issues with the suite to partner with their customer success manager to tackle anything that is at any point problematic.
Juan Osegueda | TrustRadius Reviewer

Reliability and Availability

Maestro

No score
No answers yet
No answers on this topic

UKG Pro (formerly Ultimate Software UltiPro)

UKG Pro (formerly Ultimate Software UltiPro) 9.2
Based on 119 answers
In the 3+ years that we've been live in UltiPro, I believe the core HR/Payroll module went down one time. I don't recall how long it was down for, possibly an hour or two, but thankfully it was not during a payroll week for us so it did not impact us significantly. Other than that, there are some minor outages every once in a while with the Recruiting application, but the communication when those outages occur is very good so you always get status updates.
Jack Klott, SHRM-SCP | TrustRadius Reviewer

Performance

Maestro

No score
No answers yet
No answers on this topic

UKG Pro (formerly Ultimate Software UltiPro)

UKG Pro (formerly Ultimate Software UltiPro) 8.4
Based on 310 answers
For our size, we have a lot of issues with the performance overall. There have been a few times where the system has had an upgrade, and the new code is great for smaller organizations, but for us, it has the opposite effect and the entire page refuses to load quickly (Like pay statements). We have a replicated database for our reporting tool, as it cannot work off the regular database and report back. we often have to engage with customs to get large or complicated reports to run. Our UTA product is slow as well, due to the size of our database and we have had issues with it going down in the past due to that.
Ann Aguirre | TrustRadius Reviewer

Support Rating

Maestro

Maestro 10.0
Based on 1 answer
I love Maestro support! They are always available or get back to you quickly. The employees that work at Maestro must get treated well because they are always positive and patient on the phone with me. And, even though I am not great with technology they always help me find a solution.
Joanna McKenzie | TrustRadius Reviewer

UKG Pro (formerly Ultimate Software UltiPro)

UKG Pro (formerly Ultimate Software UltiPro) 7.8
Based on 614 answers
My favorite part of the support is that here is a rapid response number that we can call if we have a payroll related issue and will be able to speak to a real person to get our issue addressed.
Bonnie Downey | TrustRadius Reviewer

In-Person Training

Maestro

No score
No answers yet
No answers on this topic

UKG Pro (formerly Ultimate Software UltiPro)

UKG Pro (formerly Ultimate Software UltiPro) 9.0
Based on 81 answers
I've been to a few in-person (hands on) training sessions and it is very similar to the online classes. You have the same reference material to look back on after the training. So regardless of in person training or online you really get the same thing.
Rachel Russ | TrustRadius Reviewer

Online Training

Maestro

No score
No answers yet
No answers on this topic

UKG Pro (formerly Ultimate Software UltiPro)

UKG Pro (formerly Ultimate Software UltiPro) 8.5
Based on 181 answers
There is a whole website dedicated to training with UltiPro and they have coined it UltiUniversity. You have the option to take self-paced training where you listen and watch videos or you can take an online instructor-led course and ask questions throughout the training. I think both methods with UltiPro work well and I would highly recommend going with what you prefer.
Robert W. Staples, III., P.E. | TrustRadius Reviewer

Implementation Rating

Maestro

No score
No answers yet
No answers on this topic

UKG Pro (formerly Ultimate Software UltiPro)

UKG Pro (formerly Ultimate Software UltiPro) 8.7
Based on 143 answers
UltiPro made it very easy to implement. I implemented UltiPro on my own (as we were short-handed), in addition to my other duties, and was able to stay on track with our original implementation timeline. The process is laid out in a very detailed method. This was by far the most thorough and easiest implementation that I have been through
Staci Drilling,SPHR, SHRM-SCP | TrustRadius Reviewer

Alternatives Considered

Maestro

We selected Maestro over Qualitista and some hacked together Google Sheets scripts that performed similar functions. At the time Qualitista was in its early alpha stage and wasn't something that would have worked for our team. The Google Sheets script worked well for a small team, but didn't allow us to do what we wanted with peer feedback. The team at Maestro did a great job onboarding us and adding features for our peer feedback use case.
Matt Dale | TrustRadius Reviewer

UKG Pro (formerly Ultimate Software UltiPro)

Payroll is key for me, and UltiPro has that sewn up as far as efficiency and accuracy. I wouldn't consider anyone else at this point and I will never go back to mainframe processing again.
Michelle Ober | TrustRadius Reviewer

Scalability

Maestro

No score
No answers yet
No answers on this topic

UKG Pro (formerly Ultimate Software UltiPro)

UKG Pro (formerly Ultimate Software UltiPro) 9.1
Based on 78 answers
Ultipro has great scalability overall. The core functionality of Ultipro allows for easy replication, while also providing room for customization that is often required during acquisitions/additions of new business units. The only drawback in scalability, is that by design, Ultipro requires knowledgeable end users and internal resources to execute. Although Ultipro provides immense support and service to its customers in all organizational phases, without the proper internal development, scalability could be hampered. At the same time, this is what I personally love about the product; the ability to work within a DIY environment during expansion while still having access to subject matter experts when needed.
Daniel Eagen, PHR | TrustRadius Reviewer

Return on Investment

Maestro

  • At one point our step pricing was not working properly so we did lose some room revenue. Maestro helped us get this resolved.
  • Maestro saves time, which saves money, by having all of our member billing, reservations and more in one location.
  • No other impacts that I can think of.
Joanna McKenzie | TrustRadius Reviewer

UKG Pro (formerly Ultimate Software UltiPro)

No answers on this topic

Pricing Details

Maestro

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

UKG Pro (formerly Ultimate Software UltiPro)

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

Maestro
8.7
UKG Pro (formerly Ultimate Software UltiPro)
8.7

Likelihood to Renew

Maestro
7.0
UKG Pro (formerly Ultimate Software UltiPro)
8.8

Usability

Maestro
UKG Pro (formerly Ultimate Software UltiPro)
8.4

Reliability and Availability

Maestro
UKG Pro (formerly Ultimate Software UltiPro)
9.2

Performance

Maestro
UKG Pro (formerly Ultimate Software UltiPro)
8.4

Support Rating

Maestro
10.0
UKG Pro (formerly Ultimate Software UltiPro)
7.8

In-Person Training

Maestro
UKG Pro (formerly Ultimate Software UltiPro)
9.0

Online Training

Maestro
UKG Pro (formerly Ultimate Software UltiPro)
8.5

Implementation Rating

Maestro
UKG Pro (formerly Ultimate Software UltiPro)
8.7

Scalability

Maestro
UKG Pro (formerly Ultimate Software UltiPro)
9.1

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