What users are saying about
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Top Rated
1867 Ratings

Mailchimp

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Top Rated
1867 Ratings
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Score 8.2 out of 100
24 Ratings
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Score 7.8 out of 100

Likelihood to Recommend

Mailchimp

Mailchimp is well suited to a situation where you have a stable or known set of recipients to whom you will be sending email updates on a regular basis. Mailchimp is well suited to situations where a lot of information needs to be sent to a lot of different people and organizations at specified times in the future.Mailchimp is not appropriate for one-to-one communication - the higher the scale of interactions from 1 to many the better the software performs.
Alfred Brock | TrustRadius Reviewer

Really Simple Systems

[It's well suited for] connecting opportunities to multiple accounts/contacts. For example, I have opportunities that are related to customers and "influencers" alike. There is a cross-pollination that should easily occur. There are multiple parties to an opportunity that must be related.Also, easy porting of contact and phone information to tasks.
Carlos Lemos | TrustRadius Reviewer

Feature Rating Comparison

Email & Online Marketing

Mailchimp
8.1
Really Simple Systems
WYSIWYG email editor
Mailchimp
8.5
Really Simple Systems
Dynamic content
Mailchimp
7.8
Really Simple Systems
Ability to test dynamic content
Mailchimp
7.9
Really Simple Systems
Landing pages
Mailchimp
7.6
Really Simple Systems
A/B testing
Mailchimp
7.8
Really Simple Systems
Mobile optimization
Mailchimp
8.6
Really Simple Systems
Email deliverability reporting
Mailchimp
8.8
Really Simple Systems
List management
Mailchimp
8.3
Really Simple Systems
Triggered drip sequences
Mailchimp
7.7
Really Simple Systems

Lead Management

Mailchimp
9.2
Really Simple Systems
Lead nurturing
Mailchimp
6.9
Really Simple Systems
Lead scoring and grading
Mailchimp
10.0
Really Simple Systems
Data quality management
Mailchimp
10.0
Really Simple Systems
Automated sales alerts and tasks
Mailchimp
10.0
Really Simple Systems

Campaign Management

Mailchimp
10.0
Really Simple Systems
Calendaring
Mailchimp
10.0
Really Simple Systems
Event/webinar marketing
Mailchimp
10.0
Really Simple Systems

Social Media Marketing

Mailchimp
10.0
Really Simple Systems
Social sharing and campaigns
Mailchimp
10.0
Really Simple Systems
Social profile integration
Mailchimp
10.0
Really Simple Systems

Reporting & Analytics

Mailchimp
7.8
Really Simple Systems
Dashboards
Mailchimp
7.7
Really Simple Systems
Standard reports
Mailchimp
8.2
Really Simple Systems
Custom reports
Mailchimp
7.4
Really Simple Systems

Platform & Infrastructure

Mailchimp
8.5
Really Simple Systems
API
Mailchimp
9.0
Really Simple Systems
Role-based workflow & approvals
Mailchimp
10.0
Really Simple Systems
Customizability
Mailchimp
6.4
Really Simple Systems
Integration with Salesforce.com
Mailchimp
8.5
Really Simple Systems
Integration with Microsoft Dynamics CRM
Mailchimp
8.5
Really Simple Systems
Integration with SugarCRM
Mailchimp
8.5
Really Simple Systems

Sales Force Automation

Mailchimp
Really Simple Systems
7.6
Customer data management / contact management
Mailchimp
Really Simple Systems
8.1
Workflow management
Mailchimp
Really Simple Systems
10.0
Opportunity management
Mailchimp
Really Simple Systems
7.4
Integration with email client (e.g., Outlook or Gmail)
Mailchimp
Really Simple Systems
5.1
Interaction tracking
Mailchimp
Really Simple Systems
7.3

Customer Service & Support

Mailchimp
Really Simple Systems
8.4
Case management
Mailchimp
Really Simple Systems
8.3
Help desk management
Mailchimp
Really Simple Systems
8.5

Marketing Automation

Mailchimp
Really Simple Systems
6.7
Lead management
Mailchimp
Really Simple Systems
6.8
Email marketing
Mailchimp
Really Simple Systems
6.7

CRM Project Management

Mailchimp
Really Simple Systems
7.6
Task management
Mailchimp
Really Simple Systems
8.1
Reporting
Mailchimp
Really Simple Systems
7.0

CRM Reporting & Analytics

Mailchimp
Really Simple Systems
7.7
Forecasting
Mailchimp
Really Simple Systems
7.3
Pipeline visualization
Mailchimp
Really Simple Systems
8.0
Customizable reports
Mailchimp
Really Simple Systems
7.9

Customization

Mailchimp
Really Simple Systems
8.2
Custom fields
Mailchimp
Really Simple Systems
8.3
Custom objects
Mailchimp
Really Simple Systems
8.5
API for custom integration
Mailchimp
Really Simple Systems
7.6

Platform

Mailchimp
Really Simple Systems
7.6
Mobile access
Mailchimp
Really Simple Systems
7.6

Security

Mailchimp
Really Simple Systems
7.9
Role-based user permissions
Mailchimp
Really Simple Systems
7.9

Pros

Mailchimp

  • Easy to use and updates to application have been very customer focused.
  • Love the amount of services you receive from them at absolutely no cost to you. You can add up to 2,000 subscribers for free.
  • Compatibility with our CRM and Hubspot which enables us to target our email marketing efforts.
  • Great customer service. Any time issues arose or questions needed to be addressed, their customer service team was very responsive and helpful.
  • Outstanding email analytics which allows us to measure many metrics for our email marketing campaign.
Ron Rothstain | TrustRadius Reviewer

Really Simple Systems

  • Customer Service is EXCELLENT! Fast response time, professional, and helpful.
  • Platform is very intuitive and love the FREE WEBINARS they offer. Really Simple Systems gave us some ideas of how to use their product that we hadn't thought of ourselves.
  • Very reasonably priced even at the Enterprise level, which we have chosen for our company.
Niki Dealey | TrustRadius Reviewer

Cons

Mailchimp

  • Phone support. While the chat function is extremely effective, it can be helpful with certain questions to speak with someone over the phone.
  • I'd like the ability to unsubscribe someone to all campaigns. Currently, if someone unsubscribes to a campaign, they will never receive that exact campaign again. But if their email address is on multiple lists or gets added on another list by someone who is unaware that they unsubscribed, that person will receive another email. Many recipients have been angered by this, telling me that the unsubscribed - which they did - but I have to explain that the process is not universal, and sometimes we forget to include the "exclude" list.
  • The payment structure goes by the number of email addresses that are stored on Mailchimp, so to stay below a certain billing threshold, I have to periodically delete lists of stored email addresses. This gets to be cumbersome because I regularly need to delete and re-upload many of the same lists of people.
Jason Carlage | TrustRadius Reviewer

Really Simple Systems

  • Wish I could sort by tags a bit easier. I manage this by using their Reports feature. But I would like to assign the same task to a list of prospects with the same tag, and the only way I can do that is to either add the task one-by-one or export a report with all the accounts with that tag, add the task in excel, and then import it. Not ideal.
Alison Meredith | TrustRadius Reviewer

Likelihood to Renew

Mailchimp

Mailchimp 9.4
Based on 49 answers
Love the product! Easy to use -create fabulous e-mails for our clients which met their needs! Enjoyed using the tools and creating a report for the sales and marketing teams that we work for which helped sharpen their focus and increase their revenue!
Valie Robbins | TrustRadius Reviewer

Really Simple Systems

No score
No answers yet
No answers on this topic

Usability

Mailchimp

Mailchimp 8.5
Based on 138 answers
The interface is really easy to use. The email editor works great and helps smooth out the issues you have when creating emails for the many different email clients out there. It's also easy to schedule and deploy emails within the platform. Email reporting is also great.
Mike Muller | TrustRadius Reviewer

Really Simple Systems

No score
No answers yet
No answers on this topic

Reliability and Availability

Mailchimp

Mailchimp 10.0
Based on 8 answers
I have, in the 4+ years that I've used Mailchimp, never seen an issue that restricted the use of their software/tools. I don't know of a single time when they're system crashed or went down. I could be wrong, but I honestly haven't experienced any issues with outages, errors or unplanned downtime
Ben Caplan | TrustRadius Reviewer

Really Simple Systems

No score
No answers yet
No answers on this topic

Performance

Mailchimp

Mailchimp 10.0
Based on 10 answers
I haven't noticed any slow speeds from Mailchimp or their tools. I think the landing pages load quickly and look nice. The email reports and editing operates smoothly and doesn't take time to load. Additionally, when I use Mailchimp in conjunction with Zapier + Hubspot I don't notice any drag between any of these tools
Ben Caplan | TrustRadius Reviewer

Really Simple Systems

No score
No answers yet
No answers on this topic

Support Rating

Mailchimp

Mailchimp 10.0
Based on 16 answers
The customer support clients really know about their tool and they were able to help my with all of my questions and problems, which over the years were quite a few. They're even motivated enough to drop a funny line here and there which perfectly matches their corporate language on the website.
Fabian Kuhn | TrustRadius Reviewer

Really Simple Systems

No score
No answers yet
No answers on this topic

Implementation Rating

Mailchimp

Mailchimp 8.8
Based on 40 answers
It's pretty easy to get up and running! There's a slight learning curve on a few things, but once you find where everything is located, you can import your list and send your first email. It really makes our clients feel great to see how quickly they can get that first email out.
Vicki Lesage | TrustRadius Reviewer

Really Simple Systems

No score
No answers yet
No answers on this topic

Alternatives Considered

Mailchimp

The automation features in Mailchimp vastly outrank any other mail service I've tried so far, and seeing as we often try and teach our clients how to utilize it, I also really appreciate their deep and constantly updated tutorials and documentation. Whenever I've had an issue or problem their support staff, whether over chat or phone have been really helpful and invested in helping solve the issue.
Maria Clara Daly | TrustRadius Reviewer

Really Simple Systems

RSS was just significantly cheaper, I was able to manage everything myself, and I didn't get bogged down with an implementation team. I spent probably 5% of what I would have spent on these larger systems. I also really like the fact that I am not "tied" to RSS, and can switch to a more expensive, tailored CRM when the time is right.
Anonymous | TrustRadius Reviewer

Scalability

Mailchimp

Mailchimp 9.3
Based on 4 answers
Mailchimp over the years I've used it has grown in leaps and bounds. They have added so many additional features than were previously available. They are truly an all-in-one marketing platform now.If you're a small operation and just want to add email to your marketing efforts, they're there for you. If you're a larger operation and want to start sending postcard advertisements, they can do that. If you'd good with that and want to kick up your marketing by going social, you can do that on their platform. They are truly able to be as small as you need, but also get quite large in whatever it is you'd like to do through their system.
Ben Caplan | TrustRadius Reviewer

Really Simple Systems

No score
No answers yet
No answers on this topic

Return on Investment

Mailchimp

  • Its affordability keeps campaign expenditures low. For the first year of the campaign, we were able to utilize the free service which saved us about $400 on administrative costs. We have just recently upgraded to a payment plan.
  • The ease of using saved templates cuts down on staff time, and even if we decide to use a new template, customizing a template is pretty simple.
  • We have been able to raise $5,000+ from our email campaigns, and that was during the time when we weren't paying for the service.
Fredrick Doss, M.A. | TrustRadius Reviewer

Really Simple Systems

  • A very positive effect on our understanding of our customers and what kind of events are working well at the venue and which aren't. This will allow us to work more smartly when responsive to enquiries, improving our overall productivity.
  • Very positive impact on our current review of marketing and sales strategy.
Freya Vaughan  | TrustRadius Reviewer

Screenshots

Pricing Details

Mailchimp

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Entry-level set up fee?
No

Mailchimp Editions & Modules

Additional Pricing Details

Really Simple Systems

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Entry-level set up fee?
No

Really Simple Systems Editions & Modules

Edition
Starter$151
Professional$332
Enterprise$503
Free CRM$04
  1. per User, 1000 Company Records, Unlimited Contacts, 1 GB Document Storage, MailSync, Custom Settings, Custom Reports, API Integration, Online ‘self-service’ Support Hub, Email and Online Chat Support, Optional Marketing Module
  2. per User, 5000 Company Records, Unlimited Contacts, 5 GB Document Storage, MailSync, Custom Settings, Custom Reports, API Integration, Advanced User Permission Levels, Online ‘self-service’ Support Hub, Free Email, Chat and Phone Support, Priority Technical Support, Optional Marketing and Service Desk Modules
  3. per User, Unlimited Company Records, Unlimited Contacts, Unlimited Document Storage, MailSync, Advanced Reporting, Custom Settings, Advanced User Permission Levels, API Integration, Online ‘self-service’ Support Hub, Free Email, Chat and Phone Support , Top Priority Technical Support, Dedicated Account Manager, Free Online Team Training , Optional Marketing and Service Desk Modules
  4. 2 Users and 100 Company Records
Additional Pricing Details
All plans include free customer support and setup help.

Rating Summary

Likelihood to Recommend

Mailchimp
8.5
Really Simple Systems
8.0

Likelihood to Renew

Mailchimp
9.4
Really Simple Systems

Usability

Mailchimp
8.5
Really Simple Systems

Reliability and Availability

Mailchimp
10.0
Really Simple Systems

Performance

Mailchimp
10.0
Really Simple Systems

Support Rating

Mailchimp
10.0
Really Simple Systems

Implementation Rating

Mailchimp
8.8
Really Simple Systems

Scalability

Mailchimp
9.3
Really Simple Systems

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