ManageEngine Endpoint Central vs. ManageEngine ServiceDesk Plus

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
ManageEngine Endpoint Central
Score 8.8 out of 10
N/A
Desktop Central from ManageEngine is a client desktop management with patching, remote control, and configuration.N/A
ManageEngine ServiceDesk Plus
Score 9.3 out of 10
N/A
ServiceDesk Plus is free help desk software from ManageEngine, a division of Zoho Corporation.
$10
Starting Price Per Month
Pricing
ManageEngine Endpoint CentralManageEngine ServiceDesk Plus
Editions & Modules
No answers on this topic
Standard
$10.00
Starting Price Per Month
Professional
$21.00
Starting Price Per Month
Enterprise
$50.00
Starting Price Per Month
Offerings
Pricing Offerings
ManageEngine Endpoint CentralManageEngine ServiceDesk Plus
Free Trial
NoYes
Free/Freemium Version
NoYes
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details
More Pricing Information
Community Pulse
ManageEngine Endpoint CentralManageEngine ServiceDesk Plus
Considered Both Products
ManageEngine Endpoint Central
Chose ManageEngine Endpoint Central
ManageEngine Endpoint Central is the best option if the cost-benefit obtained is evaluated.With ManageEngine Endpoint Central it is possible to perform vulnerability analysis and patching of operating systems and applications other than Microsoft such as: Linux and Mac. This …
Chose ManageEngine Endpoint Central
In my opinion, ManageEngine Endpoint Central is way easier to use for endpoint management and is superior in all ways.
Chose ManageEngine Endpoint Central
TeamViewer is a good solution for remote control, but I haven't found it as useful for patch management, software deployment and inventory reporting
However, the file transfer and chat functions of TeamViewer are better to use than Endpoint central
Chose ManageEngine Endpoint Central
The principal reason was that ManageEngine's Desktop Central supports multi-platform (Windows, Mac and Linux) while SCCM obviously only supports Windows systems. We have Windows and Mac computers in the company. Besides also the Mobile Device Management module, supports Chrome …
Chose ManageEngine Endpoint Central
I've used RDP for remote control. I've used WSUS to deploy patches. I've used various methods to achieve nearly silent install of software. The great thing about ManageEngine Desktop Central is that it is all under one umbrella with one interface.
ManageEngine ServiceDesk Plus

No answer on this topic

Top Pros
Top Cons
Features
ManageEngine Endpoint CentralManageEngine ServiceDesk Plus
Incident and problem management
Comparison of Incident and problem management features of Product A and Product B
ManageEngine Endpoint Central
-
Ratings
ManageEngine ServiceDesk Plus
8.9
19 Ratings
9% above category average
Organize and prioritize service tickets00 Ratings10.019 Ratings
Expert directory00 Ratings9.012 Ratings
Service restoration00 Ratings10.014 Ratings
Self-service tools00 Ratings8.017 Ratings
Subscription-based notifications00 Ratings9.013 Ratings
ITSM collaboration and documentation00 Ratings7.015 Ratings
ITSM reports and dashboards00 Ratings9.017 Ratings
ITSM asset management
Comparison of ITSM asset management features of Product A and Product B
ManageEngine Endpoint Central
-
Ratings
ManageEngine ServiceDesk Plus
8.7
14 Ratings
6% above category average
Configuration mangement00 Ratings8.013 Ratings
Asset management dashboard00 Ratings9.013 Ratings
Policy and contract enforcement00 Ratings9.09 Ratings
Change management
Comparison of Change management features of Product A and Product B
ManageEngine Endpoint Central
-
Ratings
ManageEngine ServiceDesk Plus
9.7
15 Ratings
15% above category average
Change requests repository00 Ratings9.014 Ratings
Change calendar00 Ratings10.010 Ratings
Service-level management00 Ratings10.013 Ratings
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ManageEngine Endpoint CentralManageEngine ServiceDesk Plus
Small Businesses
NinjaOne
NinjaOne
Score 9.1 out of 10
Agiloft Flexible Service Desk Suite
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Score 9.0 out of 10
Medium-sized Companies
NinjaOne
NinjaOne
Score 9.1 out of 10
Agiloft Flexible Service Desk Suite
Agiloft Flexible Service Desk Suite
Score 9.0 out of 10
Enterprises
Citrix Endpoint Management
Citrix Endpoint Management
Score 8.3 out of 10
Ivanti Neurons for ITSM
Ivanti Neurons for ITSM
Score 9.1 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
ManageEngine Endpoint CentralManageEngine ServiceDesk Plus
Likelihood to Recommend
8.9
(39 ratings)
9.0
(19 ratings)
Likelihood to Renew
9.5
(4 ratings)
6.0
(1 ratings)
Usability
9.1
(2 ratings)
8.0
(3 ratings)
Support Rating
8.2
(7 ratings)
9.0
(3 ratings)
Implementation Rating
9.1
(1 ratings)
-
(0 ratings)
User Testimonials
ManageEngine Endpoint CentralManageEngine ServiceDesk Plus
Likelihood to Recommend
ManageEngine, A Div of Zoho Corporation Pvt Ltd
ManageEngine Endpoint Central is fantastic for a set and forget patching tool. This is great for the Windows clients that we have and provides good reporting and ensures machines are kept up to date and gives us good reporting on which machines are vulnerable in our organisation. Linux machines are not as well handled due to the multiple flavours of Linux that are out there. ManageEngine Endpoint Central only manages specific versions of Mac and Linux so it is best to check compatability ahead of time.
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ManageEngine, A Div of Zoho Corporation Pvt Ltd
ServiceDesk Plus is very easy to configure at the start, and then adjust the categories and rules as the implementation is refined. Its greatest strength is the ability to program without requiring a full time administrator. There is very little jargon involved. Reporting not so much. The canned reports are useful but do not always cover some of the basics. Fortunately, the user groups freely share report definitions so one could springboard from something close to your desired result.
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Pros
ManageEngine, A Div of Zoho Corporation Pvt Ltd
  • Patch Management is very easy to use and deploy patches each month
  • Inventory Reporting is straight forward with multiple premade reports available
  • Remote Connections are very simple to use, it only takes 15 seconds to find and connect to a device.
  • Software Deployment and the Self serviceportal give you multiple ways of deploying your apps.
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ManageEngine, A Div of Zoho Corporation Pvt Ltd
  • Ticket logging for end users, so they can see the progress on their help requests
  • Asset management; it has an agent that can be installed on machines which can then feed back information on installed software, active times, logged on user etc
  • Project management; larger projects can be managed within ManageEngine ServiceDesk as well as end user help tickets, where progress/milestones etc can be recorded
  • Active Directory import of users, so that it automatically updates when users are created/deleted and links their accounts in ManageEngine ServiceDesk with their email address as well to enable email alerts
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Cons
ManageEngine, A Div of Zoho Corporation Pvt Ltd
  • More granular access level controls for technicians (restrictions for juniors) on the Mobile Device Management add-on
  • Monitoring mobile data usage on mobile devices, this has been in the product pipeline for 5 years, but not yet implemented
  • Ability to remotely support company-owned mobile devices with no end-user permission. End-user needs to allow the remote session, when sometimes that's what we don't want since we're doing an investigation.
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ManageEngine, A Div of Zoho Corporation Pvt Ltd
  • When trying to select the top row ticket, you have to be careful not to select all tickets. Happened to us twice and we assigned all open tickets to one technician. Took a few minutes to correct.
  • Site is sometimes a bit sluggish to respond. Don't know if that is an issue with our network infrastructure or the program itself, though.
  • When users send emails to the help desk, we sometimes experience delays until the tickets appear on the site for the technicians.
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Likelihood to Renew
ManageEngine, A Div of Zoho Corporation Pvt Ltd
ManageEngine is considered an excellent product due to its comprehensive suite of solutions for IT management, with ManageEngine Endpoint Central specifically excelling in endpoint management. The platform stands out for its user-friendly interface, robust features, and versatility in addressing diverse IT needs. It offers organizations a centralized solution for endpoint security, patch management, software deployment, and asset management
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ManageEngine, A Div of Zoho Corporation Pvt Ltd
we are looking at other tools like Zendesk which may replace ServiceDesk. We are currently evaluating both tools to see which one would serve our needs better
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Usability
ManageEngine, A Div of Zoho Corporation Pvt Ltd
Responds well to basic needs: 1. Update 2. Image/Re-image endpoints 3. Mass deployment 4. Pop-Up communications
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ManageEngine, A Div of Zoho Corporation Pvt Ltd
It is still very cumbersome, lots of data entry on the back end to build how we want it but it is still not completely user friendly. Many functions still dont work and contacting someone for help isnt always easy or we get told solutions for issues we have just arent built yet.
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Support Rating
ManageEngine, A Div of Zoho Corporation Pvt Ltd
The local distributor of the product is always available, however most support is received within an hour from India. We've had complex requirements and the support team went so far as to customize their mobile application to suit our unique needs. We honestly can't complain about any support we've received and it's always been very quick.
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ManageEngine, A Div of Zoho Corporation Pvt Ltd
Our network administrator usually gets a good response when contacting ManageEngine ServiceDesk Plus customer service. They are quick to respond and so far have been able to eliminate most of our issues. We have been through several upgrades of the software over the years and have no issues to report in regards to customer service.
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Alternatives Considered
ManageEngine, A Div of Zoho Corporation Pvt Ltd
WSUS (provided by Microsoft) is a MUCH inferior product, no flexibility at all, updates when it wants and how it wants and was generally not suit for purpose. In addition, endpoint offers all the other functionality that WSUS doesn't (as said earlier in my review, remote control, endpoint security and much more).
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ManageEngine, A Div of Zoho Corporation Pvt Ltd
Compared to Cherwell, SDP is much much faster, and easier to deploy, set up, and use. But it does not have automation, and has limited customization. Since it is smaller and easier, it does not require any development effort. On the other hand, it is far more expensive, considering its lower capabilities, and its licensing model is not concurrently based (each technician uses up a license, even if the technician is not actively logged in and using the tool).
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Return on Investment
ManageEngine, A Div of Zoho Corporation Pvt Ltd
  • With software metering, the real use of applications by users has been identified; in this case, when the license renewal date arrives, users who do not use this application have stopped renewing it. This has achieved savings for the business.
  • The deployment of images has made the onboarding of collaborators faster, this means less downtime and more productivity for the company.
  • By having the laptops patched and without vulnerabilities, there is greater productivity, because the equipment is no longer out of service due to an attack or vulnerability.
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ManageEngine, A Div of Zoho Corporation Pvt Ltd
  • ServiceDesk Plus has helped our organization see what issues we face on a more global picture and we are able to take the time and resources to correct them in a timely manner.
  • The only negative part about ServiceDesk Plus is it can become costly when you see and use all the features it has to offer.
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ScreenShots