ManageEngine Endpoint Central vs. ManageEngine ServiceDesk Plus

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
ManageEngine Endpoint Central
Score 9.0 out of 10
N/A
Desktop Central from ManageEngine is a client desktop management with patching, remote control, and configuration.
$795
per year per user
ManageEngine ServiceDesk Plus
Score 9.2 out of 10
N/A
ServiceDesk Plus is free help desk software from ManageEngine, a division of Zoho Corporation.
$10
Starting Price Per Month
Pricing
ManageEngine Endpoint CentralManageEngine ServiceDesk Plus
Editions & Modules
No answers on this topic
Standard
$10.00
Starting Price Per Month
Professional
$21.00
Starting Price Per Month
Enterprise
$50.00
Starting Price Per Month
Offerings
Pricing Offerings
ManageEngine Endpoint CentralManageEngine ServiceDesk Plus
Free Trial
YesYes
Free/Freemium Version
NoYes
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details
More Pricing Information
Community Pulse
ManageEngine Endpoint CentralManageEngine ServiceDesk Plus
Considered Both Products
ManageEngine Endpoint Central
Chose ManageEngine Endpoint Central
Having the two integrate together as you can have a history of each piece of equipment is wonderful. You can easily see what has been done or if it is a reoccurring issue that might be the symptoms of a bigger issue.
Chose ManageEngine Endpoint Central
In terms of feather and usability ManageEngine Endpoint Central far surpasses both. Although spiceworks is free, you are limited to support and new feature updates. Intune does well what it is built for, but does not provide all the features that are needed for day to day …
Chose ManageEngine Endpoint Central
Endpoint Central provides a more robust unified Endpoint Management product. Other products would need separate add-ons or third party products to manage what we would require from an asset management product.
Chose ManageEngine Endpoint Central
both are great. i like to finish the ticket reports on what i did for the solution
Chose ManageEngine Endpoint Central
My opinion is its night and day. We are saving so much time since we switched products
Chose ManageEngine Endpoint Central
From the few that I have used, and the ones I researched, I like the fact that there are many other ManageEngine products that all link together to build a fantastic tool kit for IT. Also, I have found that the few times I have had problems, their support has been very …
Chose ManageEngine Endpoint Central
Intune doesn't offer 3rd party patching and the reporting isn't on the same level for some of the offerings in this application. Nessus is very expensive, and we have used both at the same time to compare and they pull the same results with the ManageEngine Endpoint Central …
Chose ManageEngine Endpoint Central
I had already used SCCM in other companies, but when I joined the company I'm currently in, I started using Endpoint Central and I've been incredibly satisfied with the service and support.
Chose ManageEngine Endpoint Central
Its can always be integrated with ManageEngine other products, which is very useful.
Chose ManageEngine Endpoint Central
ManageEngine Endpoint Central has more modules- like MDM and OS deployer, I am not aware if either of the solutions I have used before have this functionality
Chose ManageEngine Endpoint Central
We didn't try any other products - we went straight for ManageEngine Endpoint Central due to the value for money on the features you get.
Chose ManageEngine Endpoint Central
ManageEngine Endpoint Central is the best option if the cost-benefit obtained is evaluated.With ManageEngine Endpoint Central it is possible to perform vulnerability analysis and patching of operating systems and applications other than Microsoft such as: Linux and Mac. This …
Chose ManageEngine Endpoint Central
In my opinion, ManageEngine Endpoint Central is way easier to use for endpoint management and is superior in all ways.
Chose ManageEngine Endpoint Central
TeamViewer is a good solution for remote control, but I haven't found it as useful for patch management, software deployment and inventory reporting
However, the file transfer and chat functions of TeamViewer are better to use than Endpoint central
Chose ManageEngine Endpoint Central
The principal reason was that ManageEngine's Desktop Central supports multi-platform (Windows, Mac and Linux) while SCCM obviously only supports Windows systems. We have Windows and Mac computers in the company. Besides also the Mobile Device Management module, supports Chrome …
Chose ManageEngine Endpoint Central
I've used RDP for remote control. I've used WSUS to deploy patches. I've used various methods to achieve nearly silent install of software. The great thing about ManageEngine Desktop Central is that it is all under one umbrella with one interface.
ManageEngine ServiceDesk Plus

No answer on this topic

Features
ManageEngine Endpoint CentralManageEngine ServiceDesk Plus
Incident and problem management
Comparison of Incident and problem management features of Product A and Product B
ManageEngine Endpoint Central
-
Ratings
ManageEngine ServiceDesk Plus
7.5
21 Ratings
9% below category average
Organize and prioritize service tickets00 Ratings8.021 Ratings
Expert directory00 Ratings6.614 Ratings
Service restoration00 Ratings6.116 Ratings
Self-service tools00 Ratings8.019 Ratings
Subscription-based notifications00 Ratings7.115 Ratings
ITSM collaboration and documentation00 Ratings8.917 Ratings
ITSM reports and dashboards00 Ratings8.019 Ratings
ITSM asset management
Comparison of ITSM asset management features of Product A and Product B
ManageEngine Endpoint Central
-
Ratings
ManageEngine ServiceDesk Plus
7.8
16 Ratings
6% below category average
Configuration mangement00 Ratings8.515 Ratings
Asset management dashboard00 Ratings8.015 Ratings
Policy and contract enforcement00 Ratings7.111 Ratings
Change management
Comparison of Change management features of Product A and Product B
ManageEngine Endpoint Central
-
Ratings
ManageEngine ServiceDesk Plus
8.5
17 Ratings
1% below category average
Change requests repository00 Ratings8.116 Ratings
Change calendar00 Ratings8.512 Ratings
Service-level management00 Ratings9.015 Ratings
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ManageEngine Endpoint CentralManageEngine ServiceDesk Plus
Small Businesses
Avast CloudCare
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Score 10.0 out of 10
Agiloft Service Desk (discontinued)
Agiloft Service Desk (discontinued)
Score 9.0 out of 10
Medium-sized Companies
KACE Systems Management Appliance
KACE Systems Management Appliance
Score 8.1 out of 10
Agiloft Service Desk (discontinued)
Agiloft Service Desk (discontinued)
Score 9.0 out of 10
Enterprises
KACE Systems Management Appliance
KACE Systems Management Appliance
Score 8.1 out of 10
SysAid
SysAid
Score 8.9 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
ManageEngine Endpoint CentralManageEngine ServiceDesk Plus
Likelihood to Recommend
9.1
(155 ratings)
9.0
(21 ratings)
Likelihood to Renew
9.3
(10 ratings)
6.0
(1 ratings)
Usability
9.0
(115 ratings)
8.1
(5 ratings)
Support Rating
6.0
(8 ratings)
9.0
(3 ratings)
Implementation Rating
9.1
(1 ratings)
-
(0 ratings)
Contract Terms and Pricing Model
1.8
(1 ratings)
-
(0 ratings)
Professional Services
1.8
(1 ratings)
-
(0 ratings)
Vendor post-sale
1.8
(1 ratings)
-
(0 ratings)
Vendor pre-sale
1.8
(1 ratings)
-
(0 ratings)
User Testimonials
ManageEngine Endpoint CentralManageEngine ServiceDesk Plus
Likelihood to Recommend
ManageEngine, A Div of Zoho Corporation Pvt Ltd
What I like most about ManageEngine Endpoint Central is its effective patch management and powerful remote access, which help me resolve issues quickly and save time. BitLocker management and application deployment are easy to manage from a single console, and the corporate data wipe feature ensures data security for lost or retired devices. Overall, it’s an easy-to-use, time-saving, and value-for-money endpoint management solution.
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ManageEngine, A Div of Zoho Corporation Pvt Ltd
ServiceDesk Plus is very easy to configure at the start, and then adjust the categories and rules as the implementation is refined. Its greatest strength is the ability to program without requiring a full time administrator. There is very little jargon involved. Reporting not so much. The canned reports are useful but do not always cover some of the basics. Fortunately, the user groups freely share report definitions so one could springboard from something close to your desired result.
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Pros
ManageEngine, A Div of Zoho Corporation Pvt Ltd
  • We set alerts when a devices gets low on disk space. That is automatic and creates a ticket in ME SDP. We are then able to Add space to a VM Desktop, and then go thru ManageEngine Endpoint Central to extend the drives so the entire process can be done without interruption to the end user.
  • Using the patch scans we can easily see what patches have been installed for all manufacturers not just Microsoft, without having to physically go to the device. It also allows us to choose which patches we want to push out and automate the process so we can be hands off, freeing up out time for other things.
  • Remote access to devices. This allows us to remotely make changes, not just via remote control but also make registry changes and clean up space without going to the device and without interruption to the end user.
  • Alerts. We have set up to get email alerts when new hardware is plugged into any computers. This lets us know if someone is bringing in un-authorized equipment (thumb drives, hubs, etc) to better manage what is/is not on our network.
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ManageEngine, A Div of Zoho Corporation Pvt Ltd
  • Ticket logging for end users, so they can see the progress on their help requests
  • Asset management; it has an agent that can be installed on machines which can then feed back information on installed software, active times, logged on user etc
  • Project management; larger projects can be managed within ManageEngine ServiceDesk as well as end user help tickets, where progress/milestones etc can be recorded
  • Active Directory import of users, so that it automatically updates when users are created/deleted and links their accounts in ManageEngine ServiceDesk with their email address as well to enable email alerts
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Cons
ManageEngine, A Div of Zoho Corporation Pvt Ltd
  • The remote CLI/PowerShell interfaces should support tab completion and command history like the real-world versions
  • Remote control could work better
  • Having a standalone application, even if just a Java app or something for the remote control/remote command line versus running it out of a web browser
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ManageEngine, A Div of Zoho Corporation Pvt Ltd
  • When trying to select the top row ticket, you have to be careful not to select all tickets. Happened to us twice and we assigned all open tickets to one technician. Took a few minutes to correct.
  • Site is sometimes a bit sluggish to respond. Don't know if that is an issue with our network infrastructure or the program itself, though.
  • When users send emails to the help desk, we sometimes experience delays until the tickets appear on the site for the technicians.
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Likelihood to Renew
ManageEngine, A Div of Zoho Corporation Pvt Ltd
ManageEngine is considered an excellent product due to its comprehensive suite of solutions for IT management, with ManageEngine Endpoint Central specifically excelling in endpoint management. The platform stands out for its user-friendly interface, robust features, and versatility in addressing diverse IT needs. It offers organizations a centralized solution for endpoint security, patch management, software deployment, and asset management
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ManageEngine, A Div of Zoho Corporation Pvt Ltd
we are looking at other tools like Zendesk which may replace ServiceDesk. We are currently evaluating both tools to see which one would serve our needs better
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Usability
ManageEngine, A Div of Zoho Corporation Pvt Ltd
The application itself is great. However, I have little insight to what the patches are doing. Being able to see patch download progress, not just the status, would be great. The user interface could also use an overhaul. The countless menus, sometimes containing similar if not duplicate tabs can be frustrating to navigate.
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ManageEngine, A Div of Zoho Corporation Pvt Ltd
It is still very cumbersome, lots of data entry on the back end to build how we want it but it is still not completely user friendly. Many functions still dont work and contacting someone for help isnt always easy or we get told solutions for issues we have just arent built yet.
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Support Rating
ManageEngine, A Div of Zoho Corporation Pvt Ltd
The immediate chat support is great and very helpful. However, if you need escalated support or have a deeper need that the chat tool can't help with, you will experience significant wait times and slow responses. The time zone difference becomes painful to the point of often just giving up.
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ManageEngine, A Div of Zoho Corporation Pvt Ltd
Our network administrator usually gets a good response when contacting ManageEngine ServiceDesk Plus customer service. They are quick to respond and so far have been able to eliminate most of our issues. We have been through several upgrades of the software over the years and have no issues to report in regards to customer service.
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Implementation Rating
ManageEngine, A Div of Zoho Corporation Pvt Ltd
It seems that the services offered with the purchase change from what is covered to what is an additional cost. Somethings I thought we had ended up requiring an additional purchase if we wanted to continue using the feature.
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ManageEngine, A Div of Zoho Corporation Pvt Ltd
No answers on this topic
Alternatives Considered
ManageEngine, A Div of Zoho Corporation Pvt Ltd
I tend to use a combination of solutions to keep the estate running efficiently. ManageEngine Endpoint Central has more control over the timing of patching for users. Juggling users being able to work and keeping systems up to date with user satisfaction in mind is a monthly goal. Pushing updates with giving users some control seems to be working.
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ManageEngine, A Div of Zoho Corporation Pvt Ltd
Spiceworks was free, which obviously had both benefits and limitations - I will say that the community around Spiceworks has always been great. If we could replicate that experience with the ME user base, it would be terrific.
Read full review
Return on Investment
ManageEngine, A Div of Zoho Corporation Pvt Ltd
  • We have been able resolve and complete any requests which include things like software deployment or issues that include troubleshooting, much faster and more efficiently. This has had a sharp decrease in our response times and also time it takes to complete these requests or incidents.
  • The mobile device management features have allowed us to be able to have a much tighter grip on security. This means we have dramtically decreased our device vulnerabilities and risk of data breaches. This has saved us lots of time and money.
  • The remote features that are available have helped a lot with user's being able to work remotely and allow our organisation to sustain hybrid work. It means user's can still be as productive and IT support is as efficient no matter where the user is working.
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ManageEngine, A Div of Zoho Corporation Pvt Ltd
  • The tool does not scale well from an ROI perspective. As you add a customer, you must add a new instance, hence a new license.
  • The tool is probably on the expensive side (34,000 USD per 130 technicians per year).
  • There is no usage beyond incident, change, and problem management. The CMDB feature is extremely limited and cannot generate additional ROI. There is no knowledge-base or integration with other software (other than ME Desktop Central).
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ScreenShots

ManageEngine Endpoint Central Screenshots

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