Having the two integrate together as you can have a history of each piece of equipment is wonderful. You can easily see what has been done or if it is a reoccurring issue that might be the symptoms of a bigger issue.
In terms of feather and usability ManageEngine Endpoint Central far surpasses both. Although spiceworks is free, you are limited to support and new feature updates. Intune does well what it is built for, but does not provide all the features that are needed for day to day …
Endpoint Central provides a more robust unified Endpoint Management product. Other products would need separate add-ons or third party products to manage what we would require from an asset management product.
Verified User
Technician
Chose ManageEngine Endpoint Central
both are great. i like to finish the ticket reports on what i did for the solution
Verified User
Administrator
Chose ManageEngine Endpoint Central
My opinion is its night and day. We are saving so much time since we switched products
Verified User
Administrator
Chose ManageEngine Endpoint Central
From the few that I have used, and the ones I researched, I like the fact that there are many other ManageEngine products that all link together to build a fantastic tool kit for IT. Also, I have found that the few times I have had problems, their support has been very …
Intune doesn't offer 3rd party patching and the reporting isn't on the same level for some of the offerings in this application. Nessus is very expensive, and we have used both at the same time to compare and they pull the same results with the ManageEngine Endpoint Central …
I had already used SCCM in other companies, but when I joined the company I'm currently in, I started using Endpoint Central and I've been incredibly satisfied with the service and support.
Verified User
Professional
Chose ManageEngine Endpoint Central
Its can always be integrated with ManageEngine other products, which is very useful.
Verified User
Analyst
Chose ManageEngine Endpoint Central
ManageEngine Endpoint Central has more modules- like MDM and OS deployer, I am not aware if either of the solutions I have used before have this functionality
ManageEngine Endpoint Central is the best option if the cost-benefit obtained is evaluated.With ManageEngine Endpoint Central it is possible to perform vulnerability analysis and patching of operating systems and applications other than Microsoft such as: Linux and Mac. This …
TeamViewer is a good solution for remote control, but I haven't found it as useful for patch management, software deployment and inventory reporting However, the file transfer and chat functions of TeamViewer are better to use than Endpoint central
The principal reason was that ManageEngine's Desktop Central supports multi-platform (Windows, Mac and Linux) while SCCM obviously only supports Windows systems. We have Windows and Mac computers in the company. Besides also the Mobile Device Management module, supports Chrome …
I've used RDP for remote control. I've used WSUS to deploy patches. I've used various methods to achieve nearly silent install of software. The great thing about ManageEngine Desktop Central is that it is all under one umbrella with one interface.
Compared to other endpoint management tools that I have experience with, the patch management and the system health statistics functions work much better and are easier to navigate. The endpoint control functions are nowhere near as good as what I've used with Kaseya's VSA application - with that you could remote control a machine via a remote desktop type interface, or you could connect to the command line or PowerShell and it functioned as if you were directly connected to the machine - command history, tab completion, etc.. "just worked" and if the endpoint disconnected, you didn't lose anything that was going in the window when it reconnected (Exception being if the machine rebooted), grouping systems by department or building was also easier, as was moving systems between groups
ServiceDesk Plus is very easy to configure at the start, and then adjust the categories and rules as the implementation is refined. Its greatest strength is the ability to program without requiring a full time administrator. There is very little jargon involved. Reporting not so much. The canned reports are useful but do not always cover some of the basics. Fortunately, the user groups freely share report definitions so one could springboard from something close to your desired result.
We set alerts when a devices gets low on disk space. That is automatic and creates a ticket in ME SDP. We are then able to Add space to a VM Desktop, and then go thru ManageEngine Endpoint Central to extend the drives so the entire process can be done without interruption to the end user.
Using the patch scans we can easily see what patches have been installed for all manufacturers not just Microsoft, without having to physically go to the device. It also allows us to choose which patches we want to push out and automate the process so we can be hands off, freeing up out time for other things.
Remote access to devices. This allows us to remotely make changes, not just via remote control but also make registry changes and clean up space without going to the device and without interruption to the end user.
Alerts. We have set up to get email alerts when new hardware is plugged into any computers. This lets us know if someone is bringing in un-authorized equipment (thumb drives, hubs, etc) to better manage what is/is not on our network.
When I first started using ManageEngine Endpoint Central, the UI felt very complicated and cluttered up, which means as a new user, it took a lot of time to get used to using it and knowing where certain features are. This was also because specific features aren't obvious to the user, it can take time to find them through multiple routes.
When pushing out specifc software to a large number of endpoint devices such as 1500 in my organisation, the deployment fails a lot more meaning some devices dont receive the software and this has to be done manually for them. This can take a lot of time.
When an issue is reported about ManageEngine Endpoint Central, for example it constantly crashing when being heavily used. The support was delayed and it took a lot of time for first line support to address the issue and escalate it.
Reporting tools; the report features can be a little limited, it can be quite tricky to get the information you want displayed in detail
You can set required fields within the ticket template, which should mean the user has to complete them before they can submit the ticket, however this often doesn't enforce correctly
ManageEngine is considered an excellent product due to its comprehensive suite of solutions for IT management, with ManageEngine Endpoint Central specifically excelling in endpoint management. The platform stands out for its user-friendly interface, robust features, and versatility in addressing diverse IT needs. It offers organizations a centralized solution for endpoint security, patch management, software deployment, and asset management
we are looking at other tools like Zendesk which may replace ServiceDesk. We are currently evaluating both tools to see which one would serve our needs better
The application itself is great. However, I have little insight to what the patches are doing. Being able to see patch download progress, not just the status, would be great. The user interface could also use an overhaul. The countless menus, sometimes containing similar if not duplicate tabs can be frustrating to navigate.
As any other feature-rich software package, starting out with ManageEngine ServiceDesk Plus has a little bit of a learning curve, but it usually doesn't take very long until you can use the basic features. Training new technicians on the use of the software does not take very long, and for users to submit tickets it is as easy as sending an email.
The immediate chat support is great and very helpful. However, if you need escalated support or have a deeper need that the chat tool can't help with, you will experience significant wait times and slow responses. The time zone difference becomes painful to the point of often just giving up.
Our network administrator usually gets a good response when contacting ManageEngine ServiceDesk Plus customer service. They are quick to respond and so far have been able to eliminate most of our issues. We have been through several upgrades of the software over the years and have no issues to report in regards to customer service.
I tend to use a combination of solutions to keep the estate running efficiently. ManageEngine Endpoint Central has more control over the timing of patching for users. Juggling users being able to work and keeping systems up to date with user satisfaction in mind is a monthly goal. Pushing updates with giving users some control seems to be working.
Spiceworks was free, which obviously had both benefits and limitations - I will say that the community around Spiceworks has always been great. If we could replicate that experience with the ME user base, it would be terrific.
It has greatly helped us with our compliances through the compliance scans, such as taking our CIS compliance from 36% up to around 90%.
It has massively reduced the number of application/patch vulnerabilities through automated patching & dynamic configurations with custom scripts. From 60 criticals and 300 highs down to just 5 criticals and 25 highs, very quickly.
It has helped us identify issues with our Bitlocker not syncing to Azure AD properly, because the recovery keys in ManageEngine were always correct but werent always correct in Azure AD.
The tool does not scale well from an ROI perspective. As you add a customer, you must add a new instance, hence a new license.
The tool is probably on the expensive side (34,000 USD per 130 technicians per year).
There is no usage beyond incident, change, and problem management. The CMDB feature is extremely limited and cannot generate additional ROI. There is no knowledge-base or integration with other software (other than ME Desktop Central).