Likelihood to Recommend ManageEngine, A Div of Zoho Corporation Pvt Ltd
ManageEngine Remote Access Plus is very well suited in environments which consist hybrid operating system. It supports all types of OS like windows, Mac, and Linux. It helps in taking the remote of system and troubleshoot the m if any problem occurs hence engineers do not need to be physically present on the location for the purpose of solving it. It helps to keep a complete track of endpoints that what application, process is being used. It is not well suited in environment where there is no Active directory or SCCM server because ManageEngine Remote Access Plus need agent to work and deploying agent the environment where Active directory does not exist is a big task. Manually deploying agent on every system is very time taking and need so much of effort.
Read full review If you are looking for an affordable solution to RMM that just works, you should consider using NinjaOne. Their platform allows you to lock down the installation and prevent uninstallation by end users, it allows for direct ticket integration within the sys tray icon, and it is a very consistent product that will stay running when it is in use. That is not always the case with RMM solutions and for the price, NinjaOne is great.
Read full review Pros ManageEngine, A Div of Zoho Corporation Pvt Ltd
It is embedded with great features like voice support, video assistance, and even text support, which provides a great user experience. It provides features like remotely shut down the end system, renaming the endpoints, full list of applications running, process use, memory consumption, disk usage which are very beneficial. We can even uninstall unwanted applications, delete malicious files, kill heavily used process, modify registry values. It helps in to keep track of windows event that occurs in the system, it also provides report in desired format. Read full review Remote connections: the NinjaRemote client is spectacular and very easy to use and navigate. It quickly connects to customer systems so my engineers are able to work. As a bonus, they also offer a really good mobile app to connect to client systems. Antivirus: Bitdefender Endpoint Protection is built directly into the NinjaOne portal. This makes deploying and maintaining AV very easy. OS Patching: NinjaOne makes it very easy to handle patching across multiple clients and locations. It is very easy to use and doesn't take long to set up. Support: NinjaOne support is always very prompt and helpful. Documentation: the NinjaOne Dojo is a one-stop shop for all of your FAQs, guides, and forum needs. You can find almost anything here to help you deploy and maintain NinjaOne. Automation Library: NinjaOne comes preloaded with a large number of ready-to-go automations. They also provide you with a scripting module to create your own. Read full review Cons ManageEngine, A Div of Zoho Corporation Pvt Ltd
It is an agent based solution which is a major disadvantage. We can not control the system which do not have agent installed on them. Hence this is a disadvantage. Even installing agent is a big task in a large organization. Till the agent are not installed on every system we can not have full control over the organization network. Agent deployment takes time hence we can utilize the product with its full efficiency. The pricing is very high, and it goes on increasing as we add more technician and endpoints. The connection gets drop sometime while controlling in new release because it contains some bugs. We also need to have proper bandwidth for using it smoothly. The implementation and deployment takes time and needs proper support from vendor. Sufficient documentation are also not available. Read full review NinjaOne does support Mac, however I would like to have more options for automation and scheduled task on Mac devices. I would like it if NinjaOne also provided an MDM solution. It would be nice is NinjaOne could integrate a PAM solution as well. Read full review Likelihood to Renew ManageEngine, A Div of Zoho Corporation Pvt Ltd
I have not had any real issues with NinjaOne and as long as it keeps doing what it is meant to do, I do not plan on looking elsewhere. I need software to be stable and NinjaOne is stable.
Read full review Usability ManageEngine, A Div of Zoho Corporation Pvt Ltd
Ninja's interface is clean and simple. Overall usability from an interface perspective is good. Some items, policies and scripting for instance, are a bit cumbersome and it's really not clear how to implement with a best practice mind-site. Ninja RMM got the job done for us but as we pushed our needs more into automation and efficiency we felt it wasn't keeping up with our speed of growth. There is definitely usability in the product, and it will get the job done, but there are other RMM's out there that fit better in our business.
Read full review Support Rating ManageEngine, A Div of Zoho Corporation Pvt Ltd
Support has been very responsive and my account rep Brian K. has communicated with me continuously making sure we had everything we need. Not like other MDMs where they sign you up and that's the last you hear from them. NinjaOne makes sure you use the product to its best application and you are successful and continue as the product features grow.
Read full review Alternatives Considered ManageEngine, A Div of Zoho Corporation Pvt Ltd
Remote Access Plus is a lot more user friendly and can easily be used by junior IT staff efficiently.
It is also a lot more powerful with a range of additional features and functions
Read full review NinjaOne has more overall features than these competitors bundled in their package. Both of these other products have separate add-ons that will accomplish the additional features that NinjaOne bundles in. While it seems that both may be slightly more powerful when it comes to the overall RMM software, NinjaOne has a much cleaner UI and makes it much easier to work in. NinjaOne also seems to always be growing and implementing solutions that customer ask for, without any additional up-charges. These competitors seem to have their finished product and additional add-ons like ticketing are completely separate offerings that are both separate charges and a completely different product all together
Read full review Return on Investment ManageEngine, A Div of Zoho Corporation Pvt Ltd
Faster recovery of issues from screen sharing managing patches without manual intervention deploying software to multiple workstations at the same time Read full review Seeing as how we are a remote/hybrid workforce, using NinjaOne has saved us hundreds of hours in remote management. If we did not use Ninja and then migrated to using Ninja, it would pay for itself in one or two months for a whole years worth of costs! Read full review ScreenShots ManageEngine Remote Access Plus Screenshots